forrester’s cio summits apac s cio summits apac 2012 are where cios, ctos, and other thought...

FORRESTER’S CIO SUMMITS APACFrom IT To Business Technology And Beyond

SINGAPORE September 6, 2012Visit www.forrester.com/cio2012singapore

SYDNEY September 13, 2012Visit www.forrester.com/cio2012sydney

NEW DELHI September 26, 2012Visit www. forrester.com/cio2012india

For more information call +65.68.092.032

WELCOME

Dane AndersonVice President, Research Director, Region Manager, Forrester Research

Dear Business Technology Leader,

For over a decade now, IT leaders have heard repeatedly about the CIO’s changing role. In industry after industry, market innovators leveraging disruptive technologies — and embedding them into the core of their business strategies — have turned the competitive framework of their markets upside down. In spite of the number and prominence of these examples, however, most organizations have struggled to truly embrace the power of business technology (BT).

Forrester views BT as a slow but relentless revolution in which traditional technology, historically delivered only by an IT organization, is increasingly being managed outside of IT’s direct control and measured by boosting business results.

As CIOs transition from IT to BT, they are expected to be not just technology leaders but also business leaders. They are being tasked with finding emerging business opportunities, driving growth, encouraging innovation, and engaging customers. This revolution provides a tremendous opportunity to step up and ultimately shape the organization’s future business vision.

This year, Forrester’s CIO Summit will help you understand this new paradigm and overcome the challenges in transitioning to this new role. We will feature case studies, data, business models, and outstanding industry speakers to help you move from theory to practice. In addition, there will be many opportunities for peer networking with leading regional CIOs and Forrester analysts.

By the end of the day, we will arm you with the actionable insights needed to transform your company and role so that you can reap the full strategic benefits of BT.

Sincerely,

Dane AndersonVice President, Research Director, Region Manager

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ATTENDEE QUOTES

“Forrester analysts do an excellent job — complex issues explained and debated in simple terms.”Dave K., CIO

As a CIO today, you are expected to be not just a technology manager but a business manager. Many of you are tasked with finding emerging business opportunities, driving growth, encouraging innovation, and engaging the customers.

This provides a tremendous opportunity for you to step up and co-create and ultimately shape the future business vision. Collaborating with the business will not be enough — you don’t just provide the technology but jointly own the success and failure of business initiatives.

Forrester’s CIO Summits APAC 2012 are where CIOs, CTOs, and other thought leaders from around the world converge to expand their thinking, learn from one another, and find new ways to lead business innovation through the effective use of technology.

Carol ItoChief Information Officer

KEY ISSUES THE SUMMITS WILL ADDRESS:

� Business Technology Strategic Planning Develop and execute a joint business technology strategic planning process and ensure technology components are embedded in business planning.

� Innovation Nurture and facilitate technology-led innovation throughout the enterprise by changing existing rigid process in favor of a more agile and lean approach.

� Disruptive Technologies Collaborate and engage with employees, partners, and customers using social and mobile technologies, and identify opportunities for agility, efficiency, and growth by leveraging new disruptive technologies.

WHO SHOULD ATTEND:

� CIOs, CTOs, or senior-most IT leaders at end user companies.

� CIOs or CTOs at technology vendors.

� Chief architects or senior-most IT strategy leaders at end user companies.

� Chief architects or senior-most IT strategy leaders at technology vendors. Forrester uses personas like Carol Ito to represent clients in their professional roles and deliver uniquely relevant and solution-oriented experiences.

FORRESTER’S CIO SUMMITS APACFrom IT To Business Technology And Beyond

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ATTENDEE QUOTES

“Thought-provoking and entertaining. A worthwhile event — very content-heavy, but well presented and managed.” David B., CIO

To register, visit www.forrester.com/cio2012singapore or call +65.68.092.032

VENUE AND AGENDA: Singapore, September 6

Marina Mandarin Singapore6 Raffles Boulevard, Singapore, 039594 Tel: 65.6845.1000Web: www.meritushotels.com/en/hotelinformation/marina-mandarin-singapore/aboutThe Marina Mandarin Singapore is a world-class, 5-star luxury hotel that enjoys an excellent location in the heart of the city. With breathtaking views of Marina Bay and the financial district, the hotel also offers convenient access to the Marina Square Shopping Mall, and is directly opposite the Suntec Convention & Exhibition Centre and The Esplanade – Singapore’s Performing Arts Centre.

09:00-10:00 Registration And Refreshments

10:00-10:15Welcome And Setting The Stage

Dane Anderson, Vice President, Research Director, Region Manager, Forrester Research

10:15-10:45The Role Of CIO In The Empowered BT Era

John Brand, Vice President, Principal Analyst, Forrester Research

10:45-11:15Industry Keynote

Bo Frausing Christensen, CIO, Courts Asia

11:15-11:45 Morning Networking Break

11:45-12:15 Platinum Keynote With SAS

12:15-12:45How Consumerization Drives Innovation

Khalid Kark, Vice President, Research Director, Forrester Research

12:45-13:45 Networking Lunch

13:45-14:10 Gold Session With Digital Realty Trust Gold Session With Orange Business Services

14:10-14:15 Changeover Break


Krishnan Narayanan, Managing Director, UBS

14:45-15:15Navigating The Mobile Shift

John C. McCarthy, Vice President, Principal Analyst, Forrester Research

15:15-15:45 Afternoon Networking Break

15:45-16:10 Gold Session With Atos Gold Session



Dirk Sibiet, Country Technology Officer Singapore & UAE, ABN AMRO Bank

16:45-17:15Panel: Taking Your First Business Technology Steps

Moderator: Tim Sheedy, Senior Advisor, Forrester ResearchPanelists: Bo Frausing Christensen, CIO, Courts Asia, Bert-Jan van Essen, ex-CIO, Credit Suisse

17:15-17:20Closing Remarks


17:20-18:30 Networking Cocktail Reception

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SPEAKERS: Singapore, September 6

The Role Of CIO In The Empowered BT EraJohn Brand, Vice President, Principal Analyst, Forrester ResearchYour customers expect on-demand information

and customized user experiences. Your employees are bypassing IT and sourcing technology on their own, and your data center functions are being outsourced. This can sound dismal, but these changes bring CIOs the opportunity to step up and lead their organizations into the world of empowered BT. This keynote will:

� Identify the skill sets and competencies required to operate in the empowered BT era.

� Share practical and pragmatic advice for BT planning, strategy, and leadership.

� Provide recommendations to balance the constant pressure to drive innovation while ensuring appropriate governance.

Navigating The Mobile ShiftJohn C. McCarthy, Vice President, Principal Analyst, Forrester ResearchMobile is the manifestation of a broader shift

to new systems of engagement. These systems help firms empower their customers, partners, and employees with context-aware apps and smartphones. CIOs must work with other executives to establish an “Office of the Chief Mobility Officer” to implement an enterprisewide mobile strategy. This keynote will deliver immediate benefits:

� Move faster along the mobile learning curve.

� Aggregate mobile project budgets to fund needed engagement technology.

� Grow from an IT group focused on systems of record to a BT group focused on systems of engagement.

How Consumerization Drives InnovationKhalid Kark, Vice President, Research Director, Forrester ResearchIncreasingly, business leaders look to IT as both

a source of innovation and an enabler of innovation. Digital technologies now power process innovation and product innovation activities, like crowdsourcing ideas. Yet building the culture, processes, and tools for IT-led innovation remains an elusive goal for most CIOs. This keynote will:

� Help you make your IT department a source of innovation.

� Showcase Forrester’s process to develop, evaluate, and execute on IT innovations.

� Teach you how to measure a portfolio of IT-led innovations.

Dane Anderson, Vice President, Research Director, Region Manager, Forrester ResearchFORUM HOST

FORRESTER SPEAKERS

INDUSTRY SPEAKERS

Bo Frausing Christensen, CIO, Courts AsiaBo Frausing Christensen is responsible for supply chain, information technology, and process excellence at Courts Asia. As a member of the executive team, he is directly involved in driving the strategic blueprint, particularly focusing on developing a world-class retail supply chain and a future-ready organization.

Dirk Sibiet, Country Technology Officer Singapore & UAE, ABN AMRO BankDirk Sibiet delivers IT solutions in the rebuilding of ABN AMRO Bank’s presence in Asia covering private banking, energy, commodities, and Transportation businesses. His 25 years of technology experience in the financial sector includes delivering the IT separation of the ABN AMRO Private Banking business in Asia from the RBS infrastructure.

Platinum Keynote with SAS: Eric Sandosham, Managing Director, Regional Head of Decision Management, CitibankEric Sandosham has championed the use of analytical methods in developing business strategies and delivering a profit and loss advantage. He has been responsible for transforming Citibank’s business analytics unit into its current decision management function.

Krishnan Narayanan, Managing Director, UBSKrishnan Narayanan has more than 20 years of experience in the financial IT industry. Since joining UBS, Mr. Narayanan has been running equities and emerging markets technology in APAC as well as global IT outsourcing strategy, governance, and delivery out of Singapore and other APAC offshoring centers.

PANEL: Taking Your First Business Technology Steps

Moderator: Tim Sheedy, Senior Advisor, Forrester ResearchPanelists: Bo Frausing Christensen, Courts Asia Ajay Dhir, Lanco Infratech Dirk Sibiet, ABN AMRO Bert-Jan van Essen, ex-CIO, Credit Suisse

This panel discussion will wrap up the day’s insights with some final conclusions from our distinguished panel of CIOs to help provide clarity around leaving the CIO Summit with some clear action items to initiate your BT transition.

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Platinum Sponsor

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 55,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®. A detailed overview on SAS: http://www.sas.com/resources/brochure/corporate-overview-brochure.pdf

Gold SponsorsAtos is an international IT services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. Worldwide IT Partner for Olympic and Paralympic Games, Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. www.atos.net

Silver SponsorsMega offers a sustainable way for organizations to improve business performance by providing the means to optimize, transform, and govern consistently. To do this, Mega provides enterprise architecture, business process analysis, and governance, risk, and compliance solutions, with 70,000 users worldwide. Clients include Aetna, AXA, Cardinal Health, Choice Hotels, Cox Enterprises, DirecTV, LCL, Medco Health Solutions, Nissan, and Procter & Gamble. www.mega.com

With over 25 years’ experience in IT automation, ORSYP specializes in optimizing and increasing efficiency of data centers. Our results-driven Workload Performance Suite: Enterprise Job Scheduling, IT Automation, Performance & Capacity Management, is designed to make every day better.www.orsyp.com

Digital Realty focuses on delivering customer driven data center solutions by providing secure, reliable and cost effective facilities that meet each customer's unique data center needs. Digital Realty's customers include domestic and international companies across multiple industry verticals ranging from information technology and Internet enterprises, to manufacturing and financial services. Digital Realty's portfolio is located in over 30 markets throughout Europe, North America, Singapore and Australia. www.digitalrealty.com

Orange Business Services, the France Telecom-Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world's largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in 166. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services is a four-time winner of Best Global Operator at the World Communication Awards. www.orange-business.com

SPONSORS: Singapore, September 6

Supporting Partner

For sponsorship queries, contact Janice Huijsman, Team Leader Sponsorships, EMEA & APAC at [email protected] or call +31.(0).20.305.4318

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VENUE AND AGENDA: Sydney, September 13

Sheraton On The Park161 Elizabeth Street, Sydney, NSW 2000 Tel: +61.(3).9286.6000Web: www.sheraton.com/sydney

Opposite Hyde Park, a tree-lined oasis in the heart of Sydney, our five-star hotel is a great destination to connect while savouring our views of Hyde Park, St. Mary's Cathedral, and Middle Harbour. The nearby Monorail takes you to all the major sites.







Grahame Coles, CIO, Department of Human Services


11:45-12:15Platinum Keynote With SAS: Information — The New Oil

Saul van Beurden, CIO, ING Retail Banking International


Khalid Kark, Vice President, Research Director, Forrester Research


13:45-14:10 Gold Session With Digital Realty Trust Gold Session With Orange Business Services



Jason Cowie, CIO, Calibre Global


John C. McCarthy, Vice President, Principal Analyst, Forrester Research


15:45-16:10 Gold Session Gold Session



Jillian Carmody, Business Services Manager Australia, Infigen Energy

16:45-17:15Understanding The Outlook For CIOs In Australia

Tim Sheedy, Senior Advisor, Forrester Research




To register, visit www.forrester.com/cio2012sydney or call +65.68.092.032

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SPEAKERS: Sydney, September 13

INDUSTRY SPEAKERS

Jason Cowie, CIO, Calibre GlobalAs CIO, with more than 20 years of information technology and systems experience, Jason Cowie brings to Calibre Global more than 12 years' experience at an executive CIO level with high-level strategic and systems development skills. Mr. Cowie’s background includes large ASX200, enterprises and mid sized businesses in the

mining, construction, and engineering sectors. He holds an associate diploma (applied science), ITIL v3 certification, and is a member of the Australian Institute of Company Directors (MAICD).

Platinum Keynote With SAS: Saul van Beurden, CIO, ING Retail Banking InternationalSaul van Beurden is a certified public accountant. Since joining ING in 2003, he has held various roles in program management, application development, and lead transformation delivery within ING Insurance and Operations & IT Banking. In his current role as CIO, he is responsible for the operations and IT within all the ING businesses

outside of Benelux, including ING Direct.

Dane Anderson, Vice President, Research Director, Region Manager, Forrester ResearchFORUM HOST

FORRESTER SPEAKERS

Understanding The Outlook For CIOs In AustraliaTim Sheedy, Senior Advisor, Forrester ResearchThe Australian economy is performing

admirably compared to our global peers — but IT maturity lags that of our North American and European counterparts. Talk of a two-speed economy and budget deficits have hamstrung many sectors of the economy at a time when investment might cement Australia’s competitiveness. This keynote will answer:

� What is the current mindset of IT leaders in different industry sectors in Australia?

� Where are BT organisations investing to make a difference to their business?

� What can you do today to differentiate yourself and your company compared to your competitors?






Navigating The Mobile ShiftJohn C. McCarthy, Vice President, Principal Analyst, Forrester ResearchMobile is the manifestation of a broader shift





How Consumerization Drives InnovationKhalid Kark, Vice President, Research Director, Forrester ResearchIncreasingly, business leaders look to IT as both





Grahame Coles, CIO, Department of Human ServicesGrahame Coles has more than 18 years in CIO roles in both private and public sectors. He joined the Department of Human Services as the IM&T Director for Corporate Services. As CIO, and in response to the 2008 Victorian bush fires, Mr. Coles led the implementation of a cloud-based client management and grant system scaling up to 800 users

throughout the state, the system was the first of its kind in Victorian government and has opened the door for future cloud solutions.

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SPONSORS: Sydney, September 13

Platinum Sponsor

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 55,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®. A detailed overview on SAS: http://www.sas.com/resources/brochure/corporate-overview-brochure.pdf

Gold Sponsors

Digital Realty focuses on delivering customer driven data center solutions by providing secure, reliable and cost effective facilities that meet each customer's unique data center needs. Digital Realty's customers include domestic and international companies across multiple industry verticals ranging from information technology and Internet enterprises, to manufacturing and financial services. Digital Realty's portfolio is located in over 30 markets throughout Europe, North America, Singapore and Australia. www.digitalrealty.com

Orange Business Services, the France Telecom-Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world's largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in 166. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services is a four-time winner of Best Global Operator at the World Communication Awards. www.orange-business.com

Silver SponsorAirWatch is an enterprise-grade mobile security, device, application and content management solution designed to simplify the mobile device lifecycle. From deployment through support, AirWatch’s highly scalable, web-based solution provides an integrated, real-time view of an entire fleet of Apple iOS, Android, BlackBerry, Symbian and Windows devices.www.air-watch.com

Supporting Partner


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VENUE AND AGENDA: New Delhi, September 26

The Westin Gurgaon, New DelhiNumber 1, MG Road, Gurgaon 122002, Haryana, India, New DelhiTel: +91.124.497.7777 Web: www.westin.com/gurgaon

Located on the National Highway in the city's growing business and entertainment district, just 15 minutes from Delhi's Indira Gandhi Airport, we're a short walk from multiple malls and the metro for quick service into Delhi.



Manish Bahl, Vice President, Country Manager India, Forrester Research



10:45-11:15Information Technology As An Aid For Quality And Affordable Healthcare

Dr. Neena Pahuja, CIO, Max Healthcare


11:45-12:15 Platinum Keynote With Orange Business Services


Bobby Cameron, Vice President, Principal Analyst, Forrester Research


13:45-14:10 Gold Session With Pitney Bowes Gold Session



Vijay Sethi, CIO, Hero MotoCorp


Frank E. Gillett, Vice President, Principal Analyst, Forrester Research


15:45-16:10 Gold Session Gold Session


16:15-16:45The New CIO Leader – Managing In Challenging Times

Ajay Dhir, Group CIO, Lanco Infratech

16:45-17:15Panel Session

Moderator: Tim Sheedy, Senior Advisor, Forrester Research


Manish Bahl, Vice President, Country Manager India, Forrester Research


To register, visit www.forrester.com/cio2012india or call +65.68.092.032

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SPEAKERS: New Delhi, September 26

How Consumerization Drives InnovationBobby Cameron, Vice President, Principal Analyst, Forrester ResearchIncreasingly, business leaders look to IT as both





Manish Bahl, Vice President, Country Manager India, Forrester ResearchFORUM HOST

FORRESTER SPEAKERS

Navigating The Mobile ShiftFrank E. Gillett, Vice President, Principal Analyst, Forrester ResearchMobile is the manifestation of a broader shift





INDUSTRY SPEAKERS

Vijay Sethi, CIO, Hero MotoCorpVijay Sethi has more than 23 years' experience in industry and consulting. Prior to Hero MotoCorp, Mr. Sethi worked with Ranbaxy Laboratories and Tata Consultancy Services. He is widely respected as a leading IT thought leader in India and is a regular speaker at various forums. Mr. Sethi has won several awards, including CIO of the

Year and India’s Best IT Manager.

Dr. Neena Pahuja, CIO, Max HealthcareDr. Neena Pahuja has more than 27 years of experience in the industry, working with Genpact, Escorts, UEC SAIL Information Tech, SAIL, and TCS before joining Max Healthcare. At Max, she has supported the planned growth of the hospitals and has driven implementation of electronic health records at the hospitals. Dr. Pahuja has

led projects where IT is used for large-scale transformation and business process reengineering.

Ajay Dhir, Executive Director and Group CIO, Lanco InfratechAjay Dhir has 30 years' experience in the IT industry and is currently Executive Director and Group CIO with Lanco Infratech. He is responsible for IT strategy, information technology and systems, IT shared services, information security, SAP implementation, and IT risk management, governance, and compliance for the Lanco

Group in India and abroad. Mr. Dhir has been honored with numerous awards, with the most recent being “India’s most respected CIO” by the World CIO Council.

PANEL: Taking Your First Business Technology Steps

Moderator: Manish Bahl, Vice President, Country Manager India, Forrester Research

Panelists: Ajay Dhir, Lanco Infratech Vijay Sethi, Hero MotoCorp.

This panel discussion will wrap up the day’s insights with some final conclusions from our distinguished panel of CIOs to help provide clarity around leaving the CIO Summit with some clear action items to initiate your BT transition.






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SPONSORS: New Delhi, September 26

Platinum Sponsor

Orange Business Services, the France Telecom-Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. With the world's largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in 166. Offering a comprehensive package of communication services covering cloud computing, enterprise mobility, M2M, security, unified communications, videoconferencing, and broadband, Orange Business

Services delivers a best-in-class customer experience across a global landscape. Thousands of enterprise customers and 1.4 million mobile data users rely on an Orange Business Services international platform for communicating and conducting business. Orange Business Services is a four-time winner of Best Global Operator at the World Communication Awards. www.orange-business.com

Gold SponsorsPitney Bowes Software is a wholly owned subsidiary of Pitney Bowes Inc. and is the software division that provides the technology and services that enable organizations to have lifetime relationships with their customers. Our proven solutions enable organizations to connect with each of their customers as individuals and to achieve more valuable, profitable & long standing customer relationships built on trust, relevancy and outstanding customer experiences. This is achieved through a suite of

innovative and compelling capabilities that integrate data management, location intelligence, sophisticated predictive analytics; rules based decision making and cross‐channel customer interaction management to increase the value of every customer communication while also delivering operational efficiencies. Our 10,000+ clients include industry‐leading organizations in customer‐intensive sectors such as financial services, public sector, insurance, telecommunications and utilities. They include American Express, BT Group, British Gas, Dell, Fiserv Bank Solutions, Lloyds Banking Group, Merrill Lynch, New York Police Department, Orange, T‐Mobile, Telefonica, US Bank and Verizon Wireless.www.pitneybowes.co.in

Supporting Partners


ATTENDEE QUOTES

“Well worth my time. Overall, I enjoyed the day and learned a lot. I look forward to attending next year.”Todd C., President

forrester’s cio summits apac s cio summits apac 2012 are where cios, ctos, and other thought...

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