foundation for master data management
DESCRIPTION
Presented at CBI conference on Master Data Management in Life Sciences, November 2012TRANSCRIPT
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Foundational Tools Needed to Deploy a Successful Customer MDM Program
Jack C Crawford, Senior Director Business Practice Management
Allergan, Irvine, California
All views and statements are the author’s and not those of my employer or any other organization or individual. Business title used for identification.
All images and quotations provided for fair use educational purposes.
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Disclaimer All the contents of
this presentation and discussion are the personal views
of the author/presenter and do not represent the
position of his employer or any
other entity
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“If anything is certain, it is that change is certain.” “The world we are planning for today will not exist in this form tomorrow.”
Philip Bayard Crosby, DPM The Father of “Zero Defect Management”
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In our industry today: ! Needs are rapidly
increasing
! Customer master data management (MDM) is expanding
! Successful change will rely on a solid MDM foundation
! We each have a unique combination of systems in our enterprises
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Evolving requirements
Today
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Expanding customer master data
Source: Eyerman, J.R., Life, July 1950, “Expanding balloon illustrates in two dimensions the theory of the expanding universe, Los Angeles.
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Who touches master data?
Promotion
Commercial Analytics
Information Services Finance
Compliance
MDM!
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Change needs an MDM foundation
! Commercial spend tracking
! Clinical trials and studies
! Data warehouse design and analytical tools
Image: City of Newport Beach, California, Civic Center Construction.
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A mythical beast?
We each have a different hydra of
applications, systems and programs
Image: John Singer Sargent (1856-‐1925), Boston Museum of Fine Arts.
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Seek and ye shall …
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Process integration
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Mashup example: Business client view
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Strategic intent? ! Strategy – strat·∙e·∙gy /ˈstratəjē/στρατηγία
! “Office of general, command, generalship” 1 ! “A pattern in a stream of decisions” 2 ! “the determination of the basic long-‐term goals and
objectives of an enterprise, and the adoption of courses of action and the allocation of resources necessary for carrying out these goals” 3
! “A plan of action or policy designed to achieve a major or overall aim.” 4
1 Liddell, H.G. and Scott, R., A Greek-‐English Lexicon, on Perseus Digital Library 2 Mintzberg, Henry, PhD, McGill University
3 Chandler, A.D., Strategy and Structure, MIT Press, Cambridge, Mass., 1962 4 Google Dictionary
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The Requirement
1
2
3
4
! Strategic business process improvement
! How is data: ! acquired? ! managed? ! maintained? ! shared cross-‐
functionaly?
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Factors in “production”
Acquisition • Third party • Organic • Data capture • Before the fact • Post-‐event
Management • In-‐house • Headcount • Training • Independence • Authority
• Out-‐sourced • Not core competency?
• Security
Maintenance • Data quality • Governance • Resources
Sharing across functions and regions • Culture • Regional laws • Data integration & timing
• Executive leadership & mandate
• Vigilance • Sustenance (vitamins)
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“Doing it right the first time” – Phil Crosby
! The definition of quality is conformance to requirements ! Product ! Customer
! The system of quality is prevention
! The performance standard is zero defects ! Relative to
requirements
! The measurement of quality is the price of nonconformance ! If you let mistakes
happen, the costs can be far higher
Source: Creech, Bill (1994). ”A TQM Path to Tomorrow: New Ways for New Days".
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Business practice management principles
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Foundation for success ! Deploy and enhance
an enterprise-‐wide customer master and team structure: ! Standalone
stewardship ! Governance ! Independent ! Vested authority
! Achieve and maintain compliance: ! Effectively
(complete) ! Error free
(accurate) ! Efficiently
(sustained)
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Thank you!
Discussion