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Libro de conceptos básicos para la certificación de ITIL.

Microsoft PowerPoint - P18 ITIL Foundations

ITIL-SS: ITIL Intermediate Service Lifecycle: Service ... OUTLINE ITIL-SS: ITIL Intermediate Service Lifecycle: Service Strategy with Certification Exam Learning Unit SS01: Introduction

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Samenvatting ITIL Service Management - rusbach.nlrusbach.nl/ITIL/Samenvatting ITIL Service Management.pdf · Samenvatting ITIL Service Management ITIL Service Management pagina 4

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The Offi cial itSMF Handbook on ITIL - · PDF fileFoundations of IT Service Management Based on ITIL V3 The Offi cial itSMF Handbook on ITIL®! “Foundations of IT Service Management

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Evento “SERVICE DESIGN” Service Design secondo ITIL · PDF fileEvento “SERVICE DESIGN” Service Design secondo ITIL ed. 2011: ... – Foundations of IT Service Management Basato