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Four Essential Strategies for Digital Transformation

Mike May - Regional Manager, Bizagi

Igniting digital transformation through rapidprocess automation across the enterprise

500+ customers in over 50 countries rely on Bizagi to help power their digital transformation

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The mission is clearEvery business and technology leader is tasked with enabling rapid digital transformation

Competitive threat

Internal change

Strategic cost saving

Operational agility

Customer expectation

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Organizations must act now to stay ahead of existing competitors, and to defend against new, disruptive market entrants

They’re coming…

But its getting harder

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96% say that digital transformation

programs are already underway

Businesses have reacted

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70% of all transformation projects fail”

Digital disruption will displace 40% of today's top 10 incumbents by industry over the next five

years”

But most are failing…

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Show personalization in all interactionsDifferentiate through new kinds of interactionsMake the most of the contextCapture daily events and re-use them in a smart way

Incumbents need to “do as the disruptors do”…

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Customer apps attract the most investmentBut CX relies even more on systems they cannot seeTrue digital transformation must be enterprise-wide

Inside the Enterprise

Everything seen by the

customer

But the focus is often in the wrong place

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THEAGILITY TRAP

Global research into the digital transformation programs of over 1000 large

businesses

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Digital transformation projects are happening everywhere.

The transformation journey

87%

32% 52%

High level of transformation

Moderate level of transformation

84% identify digital transformation is as a significant strategic challenge for their business right now

are undergoing high or moderate levels of digital transformation

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Customer expectation is driving rapid digital change

Driven by urgency

agree that failure to respond quickly will result in commercial failure

think that customer expectation is increasing the pace of change in their industry and region

81%

73%

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Not all businesses are supportive of change at a cultural level

Barriers blocking the path

Believe that their organization is either resistant to, or has mixed views about transformation.

51%

31%Resistant to trans-

formation and change

48%In support of transformation

and change

20%Mixed views on trans-formation and change

1%Don’t know / refused

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How does complexity affect transformation?

Trapped by Complexity

Systems complexity

Specifically report time

delays caused by complexity

53%

agree that efforts to transform the business externally are undermined by the internal complexity of the organization

70% 51%

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Transformation Success Factors and Ignition Switches

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Most important strategies for IT leaders

Bring IT and Business teams

togetherusing a platform

that enables collaboration

Leverage technologies that

can help youenable agility

around your legacy systems

ACTION

ACTION

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Call center

BranchDocument

management

Data processing

Start End

ERP

Customer facing user experience

Inside the enterprise

Disconnected Experiences

The Old Customer JourneyWhat did this look like for Old Mutual?

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Call center Branch

Document management

Data processing ERP

Browser / mobile

Customer facing user experience

Agile

Connected

EngagingInside the enterprise

Single Customer Experience

The Unified Customer JourneyWhat did this look like for Old Mutual?

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Questions Answers

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Thank You