four ways hr stimulates innovation through diversity

Four ways HR stimulates innovation through diverse hires

LESSONS LEARNED FROM INNOVATING WITH INTERNATIONALLY-TRAINED PROFESSIONALS

Oscar Malpica, Envisioning Labs CEOMAPLE Training, ISS of BC February 23, 2017

www.envisioninglabs.com

http://www.envisioninglabs.com


Diversity you say?DILBERT WISDOM


AboutGET TO KNOW US

Innovation and change management professional with multi-industry experience in

business strategy, innovation management, R&D, and digital storytelling. Passionate about technology trends and exploratory innovation.

Past gigs: Microsoft, Canadian Chamber of Commerce, Norske Skog, UN Volunteers, PLA.

OSCAR MALPICA

exploratory innovation, R&D, digital storytelling


We help organizations create new products or services that add value to their brand through systematic innovation methodologies and the adoption of emerging technologies.

ENVISIONING LABS


Defining Innovation & Diversity

Business Case for Diversity & Inclusion

Our Experiment - Innovating for Employment Success

4 Ways HR Can Foster Innovation through Diversity Hiring

CSR-i - Corporate Social Responsibility Innovation

Q&A / Discussion

AgendaTODAY'S MENU



DiversityA greater share of women and a more mixed ethnic/racial composition in the

employee base of an organization“ ”

What is diversity, really?LET’S AGREE ON ONE THING



InnovationAct of generating more value for the customer

and the business by fulfilling a JOB TO BE DONE better than anyone else“ ”


What is innovation, really?LET’S AGREE ON ONE THING


Value Proposition CanvasLET’S BEGIN AT THE END




Business Case for Diversity & Innovation




Q&A / Discussion

AgendaTODAY'S MENU



Business Case for DiversityBOTTOM LINE: IT WORKS


“Because of our diverse workforce, we’ve experienced a boost in productivity. When you can move people to contribute to their fullest, it has a tremendous impact,”

Rosalind Hudnell, director of global diversity and inclusion at Intel.

“At the end of the day, when you’re creating an environment where people can come together and bring their own views and feel respected, competitively, your company will do so much better,”

Debbie Storey, senior vicepresident of talent development and chief diversity officer at AT&T.

“We are in 75 countries and we want to hire the best talent in each locale. Diverse teams and companies make better decisions.”

Eileen Taylor, global head of diversity, Deutsche Bank

"We've always known that inclusive workplaces make organizations stronger; we see now that much of this strength comes from innovation.”

Kristina Leung, lead editor on the Canada's Best Diversity Employers competition and Senior Editor at Mediacorp Canada Inc

“In a 2010 HR Council employer survey, 73% of respondents identified ‘enhanced innovation and creativity’ as a benefit that would likely flow from a more diverse workforce”

HRCouncil.ca


Business Case for DiversityBOTTOM LINE: IT WORKS


http://ow.ly/zyE0309gWr4http://ow.ly/QFDI309gWvm http://ow.ly/hKPw309gWwV


http://ow.ly/QFDI309gWvm

Business Case for DiversityDIVERSITY & FINANCIAL PERFORMANCE


Note:Study analyzed the

relationship between the level of diversity (defined as a greater

share of women and a more mixed ethnic/

racial composition in the leadership of large

companies) and company financial

performance (measured as average

EBIT 2010–2013).


Business Case for DiversityDIVERSITY & INNOVATION


http://ow.ly/hKPw309gWwV

Methodology:Survey of 321 executives with direct responsibility or oversight

for their companies’ diversity and inclusion programs


http://ow.ly/zyE0309gWr4



Note: Employee Survey (sample size: 1,557) in 3 Australian Companies. Deloitte Australia


http://ow.ly/zyE0309gWr4



Note: Employee Survey (sample size: 1,557) in 3 Australian Companies. Deloitte Australia

When employees think their

organisation is committed to, and

supportive of diversity and they

feel included, employees report

better business performance

in terms of ability to innovate, (83%

uplift) responsiveness to changing

customer needs (31% uplift)

and team collaboration (42% uplift).

“”







Q&A / Discussion

AgendaTODAY'S MENU



in a nutshellA project-based program for newcomers to gain Canadian experience while earning a stipend through developing new products, services or experiences for Canadian businesses or organizations

in a nutshell the opportunity in detail potential

the opportunity

‣ Businesses and organizations welcome innovation to increase the value to their offerings

‣ Most organizations agree that innovation is necessary though few know how to adopt it

‣ Newcomers are eager to work on their fields of expertise though they lack Canadian experience


why innovation for newcomers?MOSAIC Client Education Level - 2012

Trades 1%

College+ 45%

Grade 12 or Equal 12%

Under grade 12 32%

No Info 10%

BC Immigrants Unemployment Rate 2012 (age 25-54)*

Immigrants, landed 5 or less years earlier

Immigrants, landed more than 5 to 10 years earlier

Landed immigrants

Immigrants, landed more than 10 years earlier

Total population

Born in Canada 5.4

5.6

5.7

6.7

7.9

9.3

* Statistics Canada


http://www.statcan.gc.ca/tables-tableaux/sum-som/l01/cst01/labor89b-eng.htm

why innovation for newcomers?


Canada’s commitment to open immigration is commendable but the analysis reveals that the country is not fully utilizing the talents of new immigrants.

Even though immigrants are better educated on average, they face higher unemployment and underemployment often earning lower incomes.

“ ”Excerpt from the article “Recent immigrants are the most educated and yet underemployed in the Canadian Labour Force” Rotman School of Management. University of Toronto March 12, 2009

http://martinprosperity.org/2009/03/12/recent-immigrants-are-the-most-educated-and-yet-underemployed-in-the-canadian-labour-force/

in detail

Project Sourcing

{ }Solution Design Project Sign Off Solution Deployment

‣ Project Sponsors

‣ Companies or organizations in need of innovative solutions

‣ Example of sponsors: - MOSAIC - City of Vancouver - TELUS - Microsoft - Save the children

‣ Team of newcomers led by an “Innovation Champion”

‣ “Design Thinking” is used as the equalizer methodology to innovate

‣ Newcomers are assigned to projects based on their skills/expertise

‣ Innovation Champions are registered Canadian professionals that sign off completed projects

‣ Innovation Champions coordinate the innovation process

‣ Examples of solutions: - Business optimization - Apps - Web Development - Market/user research - Civic Engagement - Green Initiatives - Ideation services - Prototyping



win-win-winCompanies/Organizations• Outsourcing innovation services at a competitive cost • Outsourcing non-critical business projects • Identify potential hires through the program • “Inclusive” policy compliance

Newcomers• Immediate utilization of existing skill set • Immediate exposure to the Canadian workforce • “Learn by doing” increases employability • Possibility to build entrepreneurs

MOSAIC/Hosting organization• Reduction of unemployment/underemployment • Possibility to add an extra revenue channel through

intellectual property and/or consulting services • Deepen partnership with industry and government

Innovating for Employment SuccessSPONSORED BY THE BC MINISTRY OF SOCIAL INNOVATION


40 Internationally-Trained Professionals (ITPs)

12 Innovation Projects




Product & Service Innovation

Product Innovation

HR & Training

Engineering/Data Management

Product Innovation

Marketing

Service & Experience Innovation

HR & Training

Experience Innovation

Customer Service

Service Innovation

Marketing & Sales




http://ow.ly/TlTj309h6HbAbout this research


http://ow.ly/TlTj309h6Hb

Innovating for Employment Success (IES)FINAL REPORT


http://ow.ly/OFkF309h6Zw

The research suggests…

rapid improvement of:

employment readiness,

workplace innovation,

initiative and communication skills

“”



Innovating for Employment Success (IES)FINAL REPORT



https://youtu.be/Cm3u-JMowMs



https://youtu.be/Cm3u-JMowMs






Q&A / Discussion

AgendaTODAY'S MENU



Four Ways HR Can Foster Innovation SO GETTING TO THE POINT…


Hire for Innovation

Create Opportunities for

Collaboration

Embrace Diversity of Thought and Reward

Innovation

Institutionalize Innovation




Hire for Innovation


Collaboration


Innovation


Look out for personal characteristics in a candidate:

Inquisitive

T-shaped individuals

History of taken initiative

Comfortable with change

Challenges the status quo



Collaboration



Hire for Innovation


Innovation





Hire for Innovation


Innovation



Innovation





Innovation Initiatives & Supportive Culture

Research & Development/Innovation Labs

Corporate programs that support, sponsor and provide leadership to embed innovation in the corporate culture of the organization.

At worst, it can help boost employee morale, and improve internal efficiencies. At best it can help identify technology, product & service ideas to management/executive for consideration in future.

Occasionally, it can introduce something truly new into the company’s offering.

Run a small, independent research lab staffed by people who don’t fit well working in the regular operations and who live to explore new ideas. This group can support the design, development and running of most of the innovation programs/initiatives.

This team can help senior management identify where the company should look to for growth, acquisitions, and where the blindsides are coming from to pummel the company.

CULTURE LABS







Q&A / Discussion

AgendaTODAY'S MENU



CSR-i: Innovation & Diversity in ActionCORPORATE SOCIAL REPONSIBLITY INNOVATION


envisioninglabs.com/csr-i


http://envisioninglabs.com/csr-i






Q&A / Discussion

AgendaTODAY'S MENU



Q&A…AND DISCUSSION

Yes?



Thank youHR Fostering Innovation through Diversity [email protected]


mailto:[email protected]


four ways hr stimulates innovation through diversity

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