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Business & Administration(England)

Issued bySkills CFA

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Business & Administration (England)




Framework information

Information on the Issuing Authority for this framework:

Skills CFA

The Apprenticeship sector for occupations in business and administration, customer service,enterprise and business support, human resources and recruitment, industrial relations,leadership and management, marketing and sales (also includes contact centres and thirdsector).

Short description

Around 4.5 million people help to keep businesses running in the public, private andnot-for-profit sectors. This framework is designed to meet the skills needs of employers byattracting new talent into a career in Business & Administration and help to up skill theworkforce to replace those who leave or retire. Intermediate apprentices will work in rolessuch as administrators, office juniors, receptionists, medical receptionists, junior legalsecretaries or junior medical secretaries. Advanced apprentices will work in roles such asadministration executives/officers, administration team leaders, personal assistantsor secretaries, including legal or medical secretaries. Higher apprentices will work in roles suchas office managers, administration team leaders, personal assistants or business developmentexecutives.

This framework includes:

Level 2Level 3Level 4

Issue number: 7

Framework ID:FR01621

Date this framework is to be reviewedby: 31/12/2013 This framework is for use in: England




Contact information

Proposer of this framework

Not Applicable

Developer of this framework

Name: Martha BurtonOrganisation: Skills CFA

Organisation type: Standard Setting BodyJob title: Research & Projects Officer

Phone: 020 7091 9620Email: [email protected]

Postal address: CFA6 Graphite SquareVauxhall WalkLondonSE11 5EE

Website: www.skillscfa.org

Issuing Authority's contact details

Issued by: Skills CFAIssuer contact name: Kelly Saliba

Issuer phone: 020 7091 9620Issuer email: [email protected]




Revising a framework

Contact details

Who is making this revision: Anthea HollistYour organisation: Skills CFA

Your email address: [email protected]

Why this framework is being revised

This framework was revised by the CFA in September 2012.

The revisions made to the frameworks can be found below:

A sentence about the Employee Rights and Responsibilities (ERR) requirements wasadded to take into consideration the new ERR qualification.

1.

Addition of newly accredited qualifications.2.Wording about the minimum length of stay in an apprenticeship was added to the 'Onand off the job guided learning section' of this framework for 19+.

3.

Summary of changes made to this framework

CFA have revised this framework to add newly accredited qualifications, a sentence about theEmployee Rights and Responsibilities (ERR) requirements and wording about the minimumlength of stay in an apprenticeship for 19+.

Qualifications removed

None.

Qualifications added

Intermediate Apprenticeship:

HABC Level 2 NVQ Certificate in Business and Administration (QCF) (600/5475/X)HABC Level 2 Certificate in Principles of Business and Administration (QCF) (600/5480/3)




IQ Level 2 Certificate in Principles of Business and Administration (QCF) (600/6543/6)City and Guilds Level 2 Diploma for Legal secretaries (600/6622/2)ITEC Level 2 NVQ Certificate in Business and Administration (QCF) (600/6641/6)ITEC Level 2 Certificate in Principles of Business and Administration (QCF) (600/6617/9)

Advanced Apprenticeship:

HABC Level 3 NVQ Diploma in Business and Administration (QCF) (600/5474/8)HABC Level 3 Certificate in Principles of Business and Administration (QCF) (600/5479/7)Active IQ Level 3 Certificate In Principles of Business and Administration (QCF)(600/6499/7)City & Guilds Level 3 Diploma For Legal Secretaries (QCF) (600/6459/6)ITEC Level 3 Certificate in Principles of Business and Administration (QCF) (600/6530/8)ITEC Level 3 NVQ Diploma in Business and Administration (QCF) (600/6618/0)Active IQ Level 3 NVQ Diploma in Business & Administration (600/6708/1)

Higher Apprenticeship:

City & Guilds Level 4 Diploma in Business and Professional Administration (QCF)(600/6623/4).NCFE Level 4 Diploma In Business and Administration (QCF) (600/5979/5)University of Central Lancashire Level 4 HNC BusinessAnglia Ruskin Level 4 Foundation Degree in Management (Work based)

Added ERR qualifications as alternative to ERR workbook for the Level 2 and Level 3 Businessand Administration Legal Administration and Medical Administration pathways and the Level 4Business and Professional Administration pathway:

City & Guilds Level 2 Award in Employee Rights and Responsibilities (QCF) (600/5812/2)FDQ Level 2 Award in Employee Rights and Responsibilities (QCF) (600/5619/8)NCFE Level 2 Award in Employee Rights and Responsibilities (QCF) (600/4999/6)VTCT Level 2 Award in Employee Rights and Responsibilities (QCF) (600/5598/4)FAQ Level 2 Award In Employee Rights and Responsibilities (QCF) (600/5845/6)IMIAL Level 2 Award In Employee Rights and Responsibilities (QCF) (600/6291/5)ITEC Level 2 Award In Employee Rights and Responsibilities (QCF) (600/6451/1)

Qualifications that have been extended

None




Purpose of this framework

Summary of the purpose of the framework

Around 4.5 million people help to keep businesses running in the public, private andnot-for-profit sectors. This includes registered directors, company and charteredsecretaries, general administrators and specialist administrators who, in addition to generaladministration skills, also need sector-specific knowledge to fulfil job roles such as legal ormedical secretaries.

Businesses face a number of challenges to replace those who leave or retire and to up skill theexisting workforce. Amongst these challenges are:

Technological change – in particular the continuing growth of sophisticated IT solutionswhich are now considered to be essential to effective administrationGlobalisation – in particular the growth of world-wide communications, trade andcompetition (which places a higher premium on language and cross-cultural skills) andthe influx of immigrant workers from the EU and elsewhereAn increasing net demand for skilled Business & Administration staff – although the overallsize of the Business & Administration workforce is shrinking, probably due to the impactof technology, there is a high replacement demand. Evidence suggests that between2004 and 2014 there will be a net demand for up to 1.2 million administrators across theUKSkills Shortages - many current Business & Administration vacancies are hard to fill, oftenbecause of skills shortages

Administrators need a broad range of skills to work efficiently and to help increase businessproductivity. Skills shortages identified by organisations include a lack of office andadministration skills, customer-handling skills, technical and practical skills, oralcommunication skills and IT skills, all of which are covered within the Business &Administration Apprenticeship framework.

Business & Administration Apprenticeships have been in the top twenty Apprenticeshipframeworks for a number of years, with around 20,000 apprentices starting the Apprenticeshipevery year. This Apprenticeship builds on the success of its predecessor by using employer led,up to date, flexible qualifications which meet the changing skills needs of employers. It buildsin softer-skills such as communication, team working, interpersonal skills and the ability toreflect on personal learning.




Intermediate apprentices may work in roles such as administrators, office juniors,receptionists/medical receptionists, junior legal secretaries or junior medical secretaries.

Advanced apprentices may work in roles such as administration executives/officers,administration team leaders, personal assistants and secretaries, including legal or medicalsecretaries.

Higher apprentices may work in roles such as office manager, administration team leader,personal assistant or business development executive.

Tasks undertaken by apprentices will vary depending on the level and sector in which they areemployed. Tasks may include producing documents, preparing notes, organising andco-ordinating events and meetings, developing and delivering presentations, providingreception services, using office equipment, setting up and maintaining filing systems, using avariety of software packages, updating information and managing projects. At more advancedlevels, tasks may include overseeing operational activities, implementing change withinorganisations, managing teams, monitoring risk and agreeing budgets.

The framework will contribute to meeting the skills priorities for England set out in the 2009"Skills for Sustainable Growth" report, by:

providing flexible access to high quality Level 2, 3 and 4 skills programmes, which act asa real alternative to GCSEs and A levels (levels 2 and 3) for those who prefer this style oflearning and achievement;incorporating skills to improve the general literacy, numeracy and ICT skills in England;using technical and competence qualifications, valued by employers, to help theirbusinesses grow and remain profitable;developing apprentices' Personal Learning and Thinking Skills, to build their confidenceand creativity, improving their social and working lives;developing apprentice’s employability skills, making them more attractive to allemployers whichever career they choose; andproviding a career pathway into jobs and training at technician level and higher, toprovide the skills which the economy needs to grow.




Aims and objectives of this framework (England)

The aim of this Apprenticeship framework is to provide employers in the public, private andnot-for-profit sectors with a Business & Administration workforce who have the skills,knowledge and competencies to support business systems, processes and services and whocan contribute to making businesses more efficient and productive.

The main objectives are to:

Build a competent Business & Administration workforce, providing organisations of allsizes across all sectors the staff needed to increase productivity and efficiency

1.

Tap into the skills and talents of a diverse population by providing a flexible entry routeinto a career in Business & Administration

2.

Equip individuals with the skills, knowledge and experience needed to undertake Business& Administration roles in a range of business settings

3.

Provide apprentices with an opportunity to develop the skills, knowledge and experiencethey will need to progress to roles with additional responsibilities and onto further andhigher education, if they wish to do so.

4.




Entry conditions for this frameworkThere are no mandatory entry requirements for this Apprenticeship framework. Howeveremployers are looking to attract applicants who have a keen interest in business and/or aparticular interest in legal or medical administration careers. They expect applicants todemonstrate a "can do" attitude and have at least basic numeracy and literacy skills on whichthe Apprenticeship will build.

Entrants will come from a diverse range of backgrounds and will come with a range ofexperience, age, personal achievements and, in some cases, prior qualifications and awardswhich may count towards the achievement of an Apprenticeship programme. Examples includelearners who have:

held a position of responsibility at school or collegeundertaken work experience or work placement experiencecompleted the Duke of Edinburgh Award or similar awardachieved GCSEs or A levelsachieved QCF Awards, Certificates or Diplomasundertaken the Young Apprenticeship in Business & Administrationcompleted a level 2 Apprenticeship from another sector (for AdvancedApprenticeship applicants)completed a level 3 Advanced Apprenticeship from another sector (for HigherApprenticeship applicants)achieved a Foundation or Higher Diploma, particularly the related Diplomas in Business,Administration and Finance, Retail Business, Information Technology or Public Services

Apprentices who are undertaking the Business & Administration Advanced Apprenticeship arelikely to have some prior experience in a business or administration role, although this is not aformal requirement. Apprentices who are undertaking the Business & ProfessionalAdministration Higher Apprenticeship are expected to have significant experience of working ina business role to ensure they have the suitable foundations on which to further build theirknowledge and skills.

Initial Assessment

Initial assessment must be used to ensure that applicants have a fair opportunity todemonstrate their ability. Learning programmes can then be tailored to meet a range ofabilities and to recognise prior knowledge and experience.


...... level 2



Title for this framework at level 2

Intermediate Apprenticeship in Business& Administration

Pathways for this framework at level 2

Pathway 1: Business & Administration

Pathway 2: Legal Administration

Pathway 3: Medical Administration

Level 2


...... level 2

......... Pathway 1



Description of this pathway

Business & Administration - Minimum of 49 Credits

Entry requirements for this pathway in addition to the framework entryrequirements

There are no entry requirements for this pathway in addition to the general framework entryrequirements.

Level 2, Pathway 1: Business & Administration


...... level 2

......... Pathway 1



Job title(s) Job role(s)

Administrator /Business Support Officer

Making and receiving telephone calls, helping with the organisation ofmeetings and events, dealing with travel requests, handling mail, recordkeeping and using electronic message systems and office equipment.

Office Junior Taking notes, arranging travel and meetings, welcoming visitors, handlingmail and using electronic message systems and office equipment.

Receptionist Welcoming visitors, handling mail, making and receving telephone calls,using electronic message systems and office equipment.


...... level 2

......... Pathway 1



Qualifications


...... level 2

......... Pathway 1



Competence qualifications available to this pathway (cont.)

Competence qualifications available to this pathway

C1 - Level 2 NVQ Certificate in Business & Administration

No. Ref no. Awarding organisationCreditvalue

Guidedlearning

hours

UCASpointsvalue

C1a 500/9677/1 City & Guilds 21 86-154 N/A

C1b 501/1199/1 EAL 21 93-146 N/A

C1c 500/9636/9 Edexcel 21 86-154 N/A

C1d 500/9300/9 EDI 21 93-146 N/A

C1e 501/0150/X NCFE 21 93-146 N/A

C1f 500/9645/X OCR 21 93-146 N/A

C1g 500/9303/4 Skillsfirst 21 86-154 N/A

C1h 600/0244/X IMIAL 21 93-146 N/A

C1i 600/1729/6 LAO 21 86-154 N/A

C1j 600/3162/1 FAQ 21 93-146 N/A

C1k 600/3189/X KPA 21 86-154 N/A

C1l 600/2740/X ProQual 21 93-146 N/A

C1m 600/3538/9 IQ 21 86-154 N/A

C1n 600/3616/3 FDQ 21 93-146 N/A

C1o 600/3452/X iCQ 21 86-154 N/A

C1p 600/4919/4 IAM 21 86-126 N/A

C1q 600/4979/0 Ascentis 21 86-154 N/A


...... level 2

......... Pathway 1



C1r 600/5475/X HABC 21 93-146 N/A

C1s 600/6641/6 ITEC 21 86-154 N/A


...... level 2

......... Pathway 1



Knowledge qualifications available to this pathway

K1 - Level 2 Certificate in Principles of Business & Administration


Guidedlearning

hours

UCASpointsvalue

K1a 501/0159/6 City & Guilds 13 104-144 N/A

K1b 500/9632/1 Edexcel 13 104-108 N/A

K1c 500/9342/3 EDI 13 104 N/A

K1d 501/1224/7 NCFE 13 104 N/A

K1e 500/9750/7 OCR 13 104 N/A

K1f 500/9245/5 Skillsfirst 13 104 N/A

K1g 600/0206/2 IMIAL 13 104-108 N/A

K1h 600/0435/6 IAM 13 104-144 N/A

K1i 600/1904/9 LAO 13 104-144 N/A

K1j 600/3132/3 FAQ 13 104 N/A

K1k 600/3207/8 KPA 13 104 N/A

K1l 600/2305/3 ProQual 13 104-108 N/A

K1m 600/3451/8 iCQ 13 104-108 N/A

K1n 600/4533/4 Ascentis 13 104-144 N/A

K1o 600/5480/3 HABC 13 104 N/A

K1p 600/6543/6 IQ 13 104-144 N/A

K1q 600/6617/9 ITEC 13 104-108 N/A

K1r 600/6709/3 Active IQ 13 104-144 N/A


...... level 2

......... Pathway 1




...... level 2

......... Pathway 1



Combined qualifications available to this pathway

N/A

Notes on competence and knowledge qualifications (if any)

Apprentices must complete one competence qualification and one knowledge qualification fromthose listed within this pathway.

K1a - K1r provide the underpinning knowledge and understanding for qualifications C1a - C1s.

Learners are free to undertake the competence qualification with one awarding organisationand the knowledge qualification with another awarding organisation if they wish to do so.


...... level 2

......... Pathway 1



Transferable skills (England)

Functional Skills / GCSE (with enhanced functional content) and Key Skills(England)

Apprentices must complete or have completed one of the English transferable skillsqualifications and one of the Mathematical transferable skills qualifications listed below in orderto successfully complete their Apprenticeship and this will carry the QCF five credit values. Ifthey do not have these qualifications as part of their evidence an Apprenticeship certificatecannot be awarded.

EnglishMinimum

levelor grade

Creditvalue

Functional Skills qualification in English 1 5

GCSE qualification in English (with enhanced functional content) E 5

Key Skills qualification in Communication achieved either before September2013 as part of the Apprenticeship, or...*

1 5

GCSE Qualification in English* C N/A

A' Level or AS Level qualification in English Language* E N/A

A' Level or AS Level qualification in English Literature* E N/A

A' Level or AS Level qualification in English Language and Literature* E N/A

GCSE or O' Level qualification in English Language** A N/A

A' Level or AS Level qualification in English Language** A N/A

A' Level or AS Level qualification in English Literature** A N/A

A' Level or AS Level qualification in English Language and Literature** A N/A

* achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship.

** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.


...... level 2

......... Pathway 1



MathematicsMinimum

levelor grade

Creditvalue

Functional Skills qualification in Mathematics 1 5

GCSE qualification (with enhanced functional content) in Mathematics E 5

Key Skills qualification in Application of Number achieved either beforeSeptember 2013 as part of the Apprenticeship, or...*

1 5

GCSE qualification in Mathematics* C N/A

A' level or AS Level qualification in Mathematics* E N/A

A' Level or AS Level qualification in Pure Mathematics* E N/A

A'Level or AS Level qualification in Further Mathematics* E N/A

GCSE or O'Level qualification in Mathematics** A N/A

A' Level or AS Level qualification in Mathematics** A N/A

A' Level or AS Level qualification in Pure Mathematics** A N/A

A' Level or AS Level qualification in Further Mathematics** A N/A




...... level 2

......... Pathway 1



ICT

Apprentices must complete or have completed one of the ICT transferable skills qualificationslisted below in order to successfully complete their Apprenticeship and this will carry the QCFfive credit values. If they do not have one of these qualifications as part of their evidence anApprenticeship certificate cannot be awarded.

ICTMinimum

levelor grade

Creditvalue

Functional Skills qualification in Information and Communications Technology(ICT)

1 5

GCSE qualification in ICT (with enhanced functional content) E 5

Key Skills qualification in ICT achieved either before September 2013 as part ofthe Apprenticeship, or...*

1 5

GCSE qualification in ICT* C N/A

A' Level or AS Level qualification in ICT* E N/A

GCSE or O'Level qualification in ICT** A N/A

A' Level or AS Level qualification in ICT** A N/A



Inclusion of Information and Communications Technology (ICT)

ICT has been included as it is considered an essential requirement for those undertaking aBusiness & Administration Intermediate Apprenticeship.

Progression routes into and from thispathwayProgression into the Business & Administration Intermediate Apprenticeship

Progression into this Intermediate Apprenticeship may be from a wide number of routes due tothe varying backgrounds and past academic and work related experiences of apprentices. Such


...... level 2

......... Pathway 1



the varying backgrounds and past academic and work related experiences of apprentices. Suchroutes will include having:

undertaken learning in the Foundation Learning Curriculumachieved QCF Awards, Certificates or Diplomasundertaken a Young Apprenticeship programmeachieved a (14 - 19) Foundation or Higher Diploma in Business, Administration andFinanceachieved GCSEs or A levels

Learners may also progress into the Intermediate Apprenticeship without prior qualifications.

Progression from the Business & Administration Intermediate Apprenticeship

Intermediate apprentices, with support and opportunities in the workplace, can progress onto:

the Level 3 Advanced Apprenticeship in Business & Administration - generaladministrative, legal or medical pathwaysother level 3 Advanced Apprenticeships such as Customer Service or Managementthe Advanced (14 – 19) Diplomas in a range of related sectors, including Business,Administration and Finance, Information Technology, Public Services and Retail Businessfurther education to undertake management, business related or other qualifications

With additional training, Intermediate apprentices may be able to progress in their careers toroles including administration executive, administration team leader, office supervisor,personal assistant, secretary or a wide range of other Business & Administration roles.


...... level 2

......... Pathway 1



Delivery and assessment of employeerights and responsibilitiesEmployee rights and responsibilities are embedded within the Level 2 Certificate in Principles ofBusiness & Administration, which automatically covers the key Employee Rights andResponsibilities, as follows:

Knows and understands the range of employer and employee statutory rights andresponsibilities under Employment Law and that employment rights can be affected byother legislation as well. This should cover the apprentice’s rights and responsibilitiesunder the Disability Discrimination Act, other relevant equalities legislation and Health &Safety, together with the responsibilities and duties of employers

1.

Knows and understands the procedures and documentation in their organisation whichrecognise and protect their relationship with their employer. Health & Safety and Equality& Diversity training must be an integral part of the apprentice’s learning programme

2.

Knows and understands the range of sources of information and advice available to themon their employment rights and responsibilities. Details of Access to Work and AdditionalLearning Support must be included in the programme

3.

Understands the role played by their occupation within their organisation and industry4.Has an informed view of the types of career pathways that are open to them5.Knows the types of representative bodies and understands their relevance to theirindustry and organisation, and their main roles and responsibilities

6.

Knows where and how to get information and advice on their industry, occupation,training and career

7.

Can describe and work within their organisation’s principles and codes of practice8.Recognises and can form a view on issues of public concern that affect their organisationand industry

9.

Learners may also choose to undertake the CfA ERR workbook, available from the CfAwebsite (www.skillscfa.org), although this is not a mandatory requirement within thispathway. The workbook has been designed to enable apprentices to work their way through aseries of questions and activities which will bring ERR to life, making the learning moremeaningful and long lasting and enhancing the employability skills of the apprentice.

Evidence of achievement of ERR

Learners who have completed the Level 2 Certificate in Principles of Business & Administrationwill have automatically covered the ERR requirements, therefore no additional evidence ofachievement is needed.

http://www.cfa.uk.com


...... level 2

......... Pathway 2




Business & Administration (Legal Administration) - Minimum of 52 credits


In addition to the general framework entry requirements, learners wishing to undertake theLegal Administration pathway should have an interest in working in the legal sector.

Level 2, Pathway 2: Legal Administration


...... level 2

......... Pathway 2




Junior LegalSecretary

Filing and maintaining legal records, proof reading, transcribing notes anddictation, answering letters, making and receiving telephone calls and usingelectronic message systems and office equipment.


...... level 2

......... Pathway 2



Qualifications


...... level 2

......... Pathway 2







Guidedlearning

hours

UCASpointsvalue

C1a 500/9677/1 City & Guilds 21 86-154 N/A

C1b 501/1199/1 EAL 21 93-146 N/A

C1c 500/9636/9 Edexcel 21 86-154 N/A

C1d 500/9300/9 EDI 21 93-146 N/A

C1e 501/0150/X NCFE 21 93-146 N/A

C1f 500/9645/X OCR 21 93-146 N/A


C1h 600/0244/X IMIAL 21 93-146 N/A

C1i 600/1729/6 LAO 21 86-154 N/A

C1j 600/3162/1 FAQ 21 93-146 N/A

C1k 600/3189/X KPA 21 86-154 N/A

C1l 600/2740/X ProQual 21 93-146 N/A

C1m 600/3538/9 IQ 21 86-154 N/A

C1n 600/3616/3 FDQ 21 93-146 N/A

C1o 600/3452/X iCQ 21 86-154 N/A

C1p 600/4919/4 IAM 21 86-126 N/A

C1q 600/4979/0 Ascentis 21 86-154 N/A


...... level 2

......... Pathway 2



C1r 600/5475/X HABC 21 93-146 N/A

C1s 600/6641/6 ITEC 21 86-154 N/A


K1 - Level 2 Certificate for Legal Secretaries


Guidedlearning

hours

UCASpointsvalue

K1a 500/6749/7 City & Guilds 31 300 N/A

K1b 600/3360/5 Edexcel 31 300 N/A

K2 - Level 2 Diploma for Legal Secretaries


Guidedlearning

hours

UCASpointsvalue

K2a 500/6681/X City & Guilds (old version of qualification) 37 360 N/A

K2b 600/3362/9 Edexcel 37 360-380 N/A

K2c 600/6622/2 City & Guilds (new version of qualification) 37 200-250 N/A


...... level 2

......... Pathway 2



Knowledge qualifications available to this pathway (cont.)

K3 - Level 2 Certificate in Legal Administration


Guidedlearning

hours

UCASpointsvalue

K3a 600/4821/9 City & Guilds 16 123 N/A


...... level 2

......... Pathway 2




N/A



K1, K2 and K3 provide the underpinning knowledge and understanding for C1a - C1s.

The knowledge based qualifications differ in terms of the depth of knowledge, with the Diplomaqualification being more suitable for learners who wish to undertake additional knowledgebased learning within their Apprenticeship programme.



...... level 2

......... Pathway 2






EnglishMinimum

levelor grade

Creditvalue




1 5












...... level 2

......... Pathway 2



MathematicsMinimum

levelor grade

Creditvalue




1 5












...... level 2

......... Pathway 2



ICT


ICTMinimum

levelor grade

Creditvalue


1 5



1 5








ICT has been included as it is considered an essential requirement for those undertaking aLegal Administration Intermediate Apprenticeship.


...... level 2

......... Pathway 2



Progression routes into and from thispathwayProgression into the Business & Administration (Legal Administration) IntermediateApprenticeship

Progression into this Intermediate Apprenticeship may be from a wide number of routes due tothe varying backgrounds and past academic and work related experiences of apprentices. Suchroutes will include having:



Progression from the Business & Administration (Legal Administration) IntermediateApprenticeship


the Level 3 Advanced Apprenticeship in Business & Administration - generaladministrative or legal pathwaysother level 3 Advanced Apprenticeships such as Customer Service or Managementthe Advanced (14 – 19) Diplomas in a range of related sectors, including Business,Administration and Finance, Information Technology, Public Services and Retail Businessfurther education to undertake management, business related or other qualifications

With additional training, Intermediate apprentices may be able to progress in their careers toroles including legal secretary, office supervisor, personal assistant or a wide range of otherBusiness & Administration roles.


...... level 2

......... Pathway 2




...... level 2

......... Pathway 2



Delivery and assessment of employeerights and responsibilitiesDelivery and assessment of ERR

The Employee Rights and Responsibilities component of the apprenticeship can be achievedthrough either:

a) the CFA ERR workbook, available from the CFA website (www.skillscfa.org)

OR

b) the Level 2 Award in Employee Rights and Responsibilities (QCF) (for a full list of AwardingBodies offering this qualification please see the Apprenticeship FAQ on our website http://www.skillscfa.org/faq.html)

The workbook has been designed to enable apprentices to work their way through a series ofquestions and activities which will bring ERR to life, making the learning more meaningful andlong lasting and enhance the employability skills of the apprentice.

The ERR workbook covers the following learning outcomes:


1.


2.


3.


6.


7.


9.

http://www.skillscfa.org/faq.html


...... level 2

......... Pathway 2




Training providers will be required to sign a declaration when claiming the Apprenticeshipcertificate, indicating that the ERR workbook has been satisfactorily completed by theapprentice and that the ERR requirements have been met. This declaration is included at theback of the ERR workbook and must be signed and returned to the CfA when claiming theApprenticeship certificate. Those who complete the ERR qualification can use the qualificationcertificate to claim their apprenticeship.


...... level 2

......... Pathway 3




Business & Administration (Medical Administration) - Minimum of 78 credits


In addition to the general framework entry requirements, learners wishing to undertake theMedical Administration pathway should have an interest in working in the medical sector.

Level 2, Pathway 3: Medical Administration


...... level 2

......... Pathway 3




Junior MedicalSecretary

Making and receiving telephone calls, handling mail, writing letters andrecording medical notes, labelling medical samples, filing and makingappointments and using electronic message systems and office equipment.

Medical ReceptionistMaking and receiving telephone calls, handling mail, maintaining medicalrecords, making medical appointments, welcoming visitors, maintainingthe reception area.


...... level 2

......... Pathway 3



Qualifications


...... level 2

......... Pathway 3







Guidedlearning

hours

UCASpointsvalue

C1a 500/9677/1 City & Guilds 21 86-154 N/A

C1b 501/1199/1 EAL 21 93-146 N/A

C1c 500/9636/9 Edexcel 21 86-154 N/A

C1d 500/9300/9 EDI 21 93-146 N/A

C1e 501/0150/X NCFE 21 93-146 N/A

C1f 500/9645/X OCR 21 93-146 N/A


C1h 600/0244/X IMIAL 21 93-146 N/A

C1i 600/1729/6 LAO 21 86-154 N/A

C1j 600/3162/1 FAQ 21 93-146 N/A

C1k 600/3189/X KPA 21 86-154 N/A

C1l 600/2740/X ProQual 21 93-146 N/A

C1m 600/3538/9 IQ 21 86-154 N/A

C1n 600/3616/3 FDQ 21 93-146 N/A

C1o 600/3452/X iCQ 21 86-154 N/A

C1p 600/4919/4 IAM 21 86-126 N/A

C1q 600/4979/0 Ascentis 21 86-154 N/A


...... level 2

......... Pathway 3



C1r 600/5475/X HABC 21 93-146 N/A

C1s 600/6641/6 ITEC 21 86-154 N/A


K1 - Level 2 Diploma in Medical Administration


Guidedlearning

hours

UCASpointsvalue

K1a 500/6694/8 City & Guilds 42 305-325 N/A

K1b 600/3475/0 Edexcel 42 305-325 N/A


...... level 2

......... Pathway 3




N/A



K1 provides the underpinning knowledge and understanding for C1a - C1s.



...... level 2

......... Pathway 3






EnglishMinimum

levelor grade

Creditvalue




1 5












...... level 2

......... Pathway 3



MathematicsMinimum

levelor grade

Creditvalue




1 5












...... level 2

......... Pathway 3



ICT


ICTMinimum

levelor grade

Creditvalue


1 5



1 5








ICT has been included as it is considered an essential requirement for those undertaking aMedical Administration Intermediate Apprenticeship.

Progression routes into and from thispathwayProgression into the Business & Administration (Medical Administration) IntermediateApprenticeship

Progression into this Intermediate Apprenticeship may be from a wide number of routes due to


...... level 2

......... Pathway 3



Progression into this Intermediate Apprenticeship may be from a wide number of routes due tothe varying backgrounds and past academic and work related experiences of apprentices. Suchroutes will include having:



Progression from the Business & Administration (Medical Administration) IntermediateApprenticeship


the Level 3 Advanced Apprenticeship in Business & Administration - generaladministrative or medical pathwaysother level 3 Advanced Apprenticeships such as Customer Service or Managementthe Advanced (14 – 19) Diplomas in a range of related sectors, including Business,Administration and Finance, Information Technology, Public Services and Retail Businessfurther education to undertake a range of Business and other medical related futhereducation programmes for Medical Administrative Secretaries, Medical Office Managersand Medical Records Transcriptors.

With additional training, Intermediate apprentices may be able to progress in their careers toroles including medical secretary, administration team leader, office supervisor, personalassistant or a wide range of other Business & Administration roles.


...... level 2

......... Pathway 3






OR





1.


2.


3.


6.


7.


9.



...... level 2

......... Pathway 3






...... level 3




Advanced Apprenticeship in Business &Administration


Pathway 1: Business & Administration

Pathway 2: Legal Administration

Pathway 3: Medical Administration

Level 3


...... level 3

......... Pathway 1




Business & Administration - Minimum of 72 credits



However, it is likely that Advanced apprentices will have some prior experience in a business oradministration role to allow them to complete the Advanced Apprenticeship, although this isnot a formal requirement.

Level 3, Pathway 1: Business & Administration


...... level 3

......... Pathway 1




Administration Officer/ Executive

Dealing with internal and external correspondence, organising meetingsand events, producing documents, managing resources, managing officeequipment, managing information.

Administration TeamLeader / OfficeSupervisor

Dealing with internal and external correspondence, organising meetingsand events, producing documents, managing resources, managing officeequipment, managing information, managing administration systems,managing office facilities.

Personal AssistantMaking and receiving telephone calls, managing diaries, organising travel,organising meetings and events, handling correspondence, creatingdocuments, developing presentations.

SecretaryDealing with internal and external correspondence, organising meetings,taking minutes at meetings, managing diaries, producing documents,transcribing notes, managing information.


...... level 3

......... Pathway 1



Qualifications


...... level 3

......... Pathway 1





C1 - Level 3 NVQ Diploma in Business & Administration


Guidedlearning

hours

UCASpointsvalue

C1a 500/9548/1 City & Guilds 40 167-272 N/A

C1b 501/1196/6 EAL 40 137-226 N/A

C1c 500/9421/X Edexcel 40 167-272 N/A

C1d 500/9302/2 EDI 40 167-297 N/A

C1e 501/0464/0 NCFE 40 167-272 N/A

C1f 500/9625/4 OCR 40 167-272 N/A


C1h 600/0243/8 IMIAL 40 167-272 N/A

C1i 600/1751/X LAO 40 167-272 N/A

C1j 600/3163/3 FAQ 40 167-272 N/A

C1k 600/3224/8 KPA 40 180-297 N/A

C1l 600/2852/X ProQual 40 167-272 N/A

C1m 600/3697/7 FDQ 40 167-272 N/A

C1n 600/3357/5 IAM 40 189-239 N/A

C1o 600/4166/3 iCQ 40 167-297 N/A

C1p 600/4970/4 Ascentis 40 167-272 N/A

C1q 600/5474/8 HABC 40 167-272 N/A


...... level 3

......... Pathway 1



C1r 600/6618/0 ITEC 40 167-272 N/A

C1s 600/6708/1 Active IQ 40 167-272 N/A


...... level 3

......... Pathway 1




K1 - Level 3 Certificate in Principles of Business & Administration


Guidedlearning

hours

UCASpointsvalue

K1a 501/0093/2 City & Guilds 17 136-176 N/A

K1b 500/9549/3 Edexcel 17 136-140 N/A

K1c 500/9343/5 EDI 17 136 N/A

K1d 501/1233/8 NCFE 17 136 N/A

K1e 500/9751/9 OCR 17 136 N/A

K1f 500/9246/7 Skillsfirst 17 136 N/A

K1g 600/0434/4 IAM 17 136-176 N/A

K1h 600/0207/4 IMIAL 17 136-140 N/A

K1i 600/1899/9 AABPS 17 136-176 N/A

K1j 600/1906/2 LAO 17 136-176 N/A

K1k 600/3146/3 FAQ 17 136 N/A

K1l 600/3223/6 KPA 17 136 N/A

K1m 600/2351/X ProQual 17 136-176 N/A

K1n 600/4165/1 iCQ 17 136 N/A

K1o 600/4597/8 Ascentis 17 136-176 N/A

K1p 600/5479/7 HABC 17 136 N/A

K1q 600/6499/7 Active IQ 17 136-176 N/A

K1r 600/6530/8 ITEC 17 136-140 N/A


...... level 3

......... Pathway 1




...... level 3

......... Pathway 1




N/A



K1a - K1r provide the underpinning knowledge and understanding for qualifications C1a - C1s.



...... level 3

......... Pathway 1






EnglishMinimum

levelor grade

Creditvalue


GCSE qualification in English (with enhanced functional content) C 5


2 5












...... level 3

......... Pathway 1



MathematicsMinimum

levelor grade

Creditvalue


GCSE qualification (with enhanced functional content) in Mathematics C 5


2 5












...... level 3

......... Pathway 1



ICT


ICTMinimum

levelor grade

Creditvalue


2 5

GCSE qualification in ICT (with enhanced functional content) C 5


2 5








ICT has been included as it is considered an essential requirement for those undertaking aBusiness & Administration Advanced Apprenticeship.

Progression routes into and from thispathwayProgression into the Business & Administration Advanced Apprenticeship

Progression into this Advanced Apprenticeship may be from a wide number of routes due to


...... level 3

......... Pathway 1



Progression into this Advanced Apprenticeship may be from a wide number of routes due tothe varying backgrounds and past academic and work related experiences of apprentices. Suchroutes will including having:

achieved a Level 2 Intermediate Apprenticeship in Business & Administrationachieved QCF Awards, Certificates or Diplomasachieved a (14 - 19) Foundation or Higher Diplomaachieved GCSEs or A levels

Learners may also progress into the Advanced Apprenticeship without prior qualifications.

Most learners progressing into the Business & Administration Advanced Apprenticeship havesome prior experience in a business or administration job role, although this is not a formalrequirement. Learners who do not have any prior experience in a business or administrationjob role may be better suited to the Business & Administration Intermediate Apprenticeship,although all individuals should be judged on their own merits, experiences and capabilities.

Progression from the Advanced Apprenticeship in Business & Administration

Advanced apprentices, with support and opportunities in the workplace, can progress onto:

the Level 4 Higher Apprenticeship in Business & Professional Administrationfurther or higher education to undertake business related or other qualifications, includingFoundation Degrees in areas such as Business, Business Management, and BusinessAdministrationa range of Business and Management undergraduate programmesa range of Business Professional Qualifications at level 4 and above

With additional training, Advanced apprentices may be able to progress in their careers to rolesincluding Office Manager, Administration Team Leader, Personal Assistant or a wide range ofmanagerial roles within business.

UCAS points for this pathway: N/A


...... level 3

......... Pathway 1



Delivery and assessment of employeerights and responsibilities Delivery and assessment of ERR

Employee rights and responsibilities are embedded within the Level 3 Certificate in Principles ofBusiness & Administration, which automatically covers the key Employee Rights andResponsibilities, as follows:


1.


2.


3.


6.


7.


9.

Learners may also choose to undertake the CfA ERR workbook, available from the CfA website(www.skillscfa.org, although this is not a mandatory requirement within this pathway. Theworkbook has been designed to enable apprentices to work their way through a series ofquestions and activities which will bring ERR to life, making the learning more meaningful andlong lasting and enhance the employability skills of the apprentice.


Learners who have completed the Level 3 Certificate in Principles of Business & Administrationwill have automatically covered the ERR requirements, therefore no additional evidence ofachievement is needed.



...... level 3

......... Pathway 2




Business & Administration (Legal Administration) - Minimum of 87 credits


In addition to the entry recommendations for the Business & Administration Apprenticeship,learners wishing to undertake the Legal Administration pathway should have an interest inworking in the legal sector.

It is likely that Advanced apprentices will have some prior experience in a business or legaladministration role to allow them to complete the Advanced Apprenticeship, although this isnot a formal requirement.

Level 3, Pathway 2: Legal Administration


...... level 3

......... Pathway 2




Legal SecretaryLegal document production, making and receiving telephone calls, handlingmail, taking dictation, transcribing records, organising meetings and travel,maintaining records and legal files, proofreading letters and legal documents.


...... level 3

......... Pathway 2



Qualifications


...... level 3

......... Pathway 2







Guidedlearning

hours

UCASpointsvalue

C1a 500/9548/1 City & Guilds 40 167-272 N/A

C1b 501/1196/6 EAL 40 137-226 N/A

C1c 500/9421/X Edexcel 40 167-272 N/A

C1d 500/9302/2 EDI 40 167-297 N/A

C1e 501/0464/0 NCFE 40 167-272 N/A

C1f 500/9625/4 OCR 40 167-272 N/A


C1h 600/0243/8 IMIAL 40 167-272 N/A

C1i 600/1751/X LAO 40 167-272 N/A

C1j 600/3163/3 FAQ 40 167-272 N/A

C1k 600/3224/8 KPA 40 180-297 N/A

C1l 600/2852/X ProQual 40 167-272 N/A

C1m 600/3697/7 FDQ 40 167-272 N/A

C1n 600/3357/5 IAM 40 189-239 N/A

C1o 600/4166/3 iCQ 40 167-297 N/A

C1p 600/4970/4 Ascentis 40 167-272 N/A

C1q 600/5474/8 HABC 40 167-272 N/A


...... level 3

......... Pathway 2



C1r 600/6618/0 ITEC 40 167-272 N/A

C1s 600/6708/1 Active IQ 40 167-272 N/A


K1 - Level 3 Certificate for Legal Secretaries


Guidedlearning

hours

UCASpointsvalue

K1a 500/6682/1 City & Guilds 32 290 N/A

K1b 600/3363/0 Edexcel 32 290 N/A

K2 - Level 3 Diploma for Legal Secretaries


Guidedlearning

hours

UCASpointsvalue

K2a 500/6723/0 City & Guilds (old version of qualification) 39 360 N/A

K2b 600/3358/7 Edexcel 39 360-370 N/A

K2c 600/6459/6 City and Guilds (new version of qualification) 39 200-250 N/A


...... level 3

......... Pathway 2




N/A



K1 and K2 provide the underpinning knowledge and understanding for qualifications C1a - C1s.

The knowledge based qualifications differ in terms of the depth of knowledge, with the Diplomaqualification being more suitable for learners who wish to undertake additional knowledgebased learning within their Apprenticeship programme.



...... level 3

......... Pathway 2






EnglishMinimum

levelor grade

Creditvalue




2 5












...... level 3

......... Pathway 2



MathematicsMinimum

levelor grade

Creditvalue




2 5












...... level 3

......... Pathway 2



ICT


ICTMinimum

levelor grade

Creditvalue


2 5



2 5








ICT has been included as it is considered an essential requirement for those undertaking aLegal Administration Advanced Apprenticeship.

Progression routes into and from thispathwayProgression into the Business & Administration (Legal Administration) AdvancedApprenticeship

Progression into this Advanced Apprenticeship may be from a wide number of routes due to


...... level 3

......... Pathway 2




achieved the Level 2 Intermediate Apprenticeship in Business and Administration (LegalAdministration)achieved QCF Awards, Certificates or Diplomasachieved a (14 - 19) Foundation or Higher Diploma, in Business Administration andFinanceachieved GCSEs or A levels.


Most learners progressing into the Legal Administration Advanced Apprenticeship have someprior experience in a business or legal administration job role, although this is not a formalrequirement. Learners who do not have any prior experience in a business or legaladministration job role may be better suited to the Legal Administration IntermediateApprenticeship, although all individuals should be judged on their own merits, experiences andcapabilities.

Progression from the Business & Administration (Legal Administration) AdvancedApprenticeship

With support and opportunities in the workplace, Advanced apprentices can progress onto:

the Level 4 Higher Apprenticeship in Business & Professional Administrationfurther and higher education to undertake business related or other qualifications,including Foundation Degrees in areas such as Business and Business Management,Paralegal Services/Studies and Legal Advicea range of Business and Law and other undergraduate programmesa range of Business and Legal Professional Qualifications at level 4 and above

With additional training, Advanced apprentices may be able to progress in their careers to rolesincluding Legal Practice Manager, Senior Legal Secretary, Office Manager or a wide range ofmanagerial roles within Business & Administration.



...... level 3

......... Pathway 2






OR





1.


2.


3.


6.


7.


9.



...... level 3

......... Pathway 2






...... level 3

......... Pathway 3




Business & Administration (Medical Administration) - Minimum of 104 credits


In addition to the entry recommendations for the Business & Administration Apprenticeship,learners wishing to undertake the Medical Administration pathway should have an interest inworking in the medical sector.

It is likely that Advanced apprentices will have some prior experience in a business or medicaladministration role to allow them to complete the Advanced Apprenticeship, although this isnot a formal requirement.

Level 3, Pathway 3: Medical Administration


...... level 3

......... Pathway 3




Medical Secretary

Making and receiving telephone calls, producing documents, dealing withcorrespondence, maintaining medical records, organising medicalappointments, checking medical test samples are appropriately labelled andsent out.


...... level 3

......... Pathway 3



Qualifications


...... level 3

......... Pathway 3







Guidedlearning

hours

UCASpointsvalue

C1a 500/9548/1 City & Guilds 40 167-272 N/A

C1b 501/1196/6 EAL 40 137-226 N/A

C1c 500/9421/X Edexcel 40 167-272 N/A

C1d 500/9302/2 EDI 40 167-297 N/A

C1e 501/0464/0 NCFE 40 167-272 N/A

C1f 500/9625/4 OCR 40 167-272 N/A


C1h 600/0243/8 IMIAL 40 167-272 N/A

C1i 600/1751/X LAO 40 167-272 N/A

C1j 600/3163/3 FAQ 40 167-272 N/A

C1k 600/3224/8 KPA 40 180-297 N/A

C1l 600/2852/X ProQual 40 167-272 N/A

C1m 600/3697/7 FDQ 40 167-272 N/A

C1n 600/3357/5 IAM 40 189-239 N/A

C1o 600/4166/3 iCQ 40 167-297 N/A

C1p 600/4970/4 Ascentis 40 167-272 N/A

C1q 600/5474/8 HABC 40 167-272 N/A


...... level 3

......... Pathway 3



C1r 600/6618/0 ITEC 40 167-272 N/A

C1s 600/6708/1 Active IQ 40 167-272 N/A


K1 - Level 3 Diploma for Medical Secretaries


Guidedlearning

hours

UCASpointsvalue

K1a 500/6777/1 City & Guilds 49 390 N/A

K1b 600/3474/9 Edexcel 49 375-414 N/A


...... level 3

......... Pathway 3




N/A



K1 provides the underpinning knowledge and understanding for qualifications C1a - C1s.



...... level 3

......... Pathway 3






EnglishMinimum

levelor grade

Creditvalue




2 5












...... level 3

......... Pathway 3



MathematicsMinimum

levelor grade

Creditvalue




2 5












...... level 3

......... Pathway 3



ICT


ICTMinimum

levelor grade

Creditvalue


2 5



2 5








ICT has been included as it is considered an essential requirement for those undertaking aMedical Administration Advanced Apprenticeship.

Progression routes into and from thispathwayProgression into the Business & Administration (Medical Administration) AdvancedApprenticeship


...... level 3

......... Pathway 3




achieved the Level 2 Intermediate Apprenticeship in Business & Administration (MedicalAdministration)achieved QCF Awards, Certificates or Diplomasachieved a (14 - 19) Foundation or Higher Diplomaachieved GCSEs or A levels.


Most learners progressing into the Medical Administration Advanced Apprenticeship have someprior experience in a business or medical administration role, although this is not a formalrequirement. Learners who do not have any prior experience in a business or medicaladministration job role may be better suited to the Medical Administration IntermediateApprenticeship, although all individuals should be judged on their own merits, experiences andcapabilities.

Progression from the Business & Administration (Medical Administration) AdvancedApprenticeship

Level 3 apprentices, with support and opportunities in the workplace, can progress onto:

the Level 4 Higher Apprenticeship in Business & Professional Administrationfurther or higher education to undertake business related or other qualifications, includingFoundation Degrees in Business and Business Management and Health Administrationa range of Business and Management and other undergraduate programmes, such asMedical Secretary, Medical Office Management and Medical Records Transcriptiona range of Business or Medical Professional Qualifications, such as the Level 5 Certificateor Diploma in Primary Care and Health Management

With additional training, Advanced apprentices may be able to progress in their careers to rolesincluding Medical Practice Manager, Senior Medical Secretary, Office Manager or a wide rangeof managerial roles within Business & Administration.



...... level 3

......... Pathway 3






OR





1.


2.


3.


6.


7.


9.



...... level 3

......... Pathway 3






...... level 4




Higher Apprenticeship in Business &Professional Administration


Pathway 1: Business & Professional Administration

Level 4


...... level 4

......... Pathway 1




Business & Professional Administration - Minimum of 94 credits



However, it is expected that Higher apprentices will have significant experience of working in abusiness environment to ensure they have the suitable foundations on which to further buildtheir knowledge and skills. Learners who do not have any business experience may be bettersuited to the Business & Administration Intermediate Apprenticeship. Learners who have onlylimited prior experience in a business orientated role may be better suited to the Business &Administration Advanced Apprenticeship.

Level 4, Pathway 1: Business & ProfessionalAdministration


...... level 4

......... Pathway 1




Office Manager

Supporting sustainability within an office environment, assessing, managingand monitoring risk, communicating with colleagues and stakeholders,managing an office facility, managing projects, chairing meetings,overseeing customer service delivery and contributing to innovation.

Administration TeamLeader

Communicating with colleagues, evaluating and solving business problems,making decisions, preparing, co-ordinating and monitoring operationalplans, implementing, monitoring and maintaining administrative servicesand coordinating events.

Personal AssistantCommunicating with colleagues, preparing, co-ordinating and monitoringoperational plans, planning and organising events, reporting data,preparing contract specifications and monitoring and evaluating contracts.

BusinessDevelopmentExecutive

Communicating with colleagues and stakeholders, negotiating withcustomers, planning and organising meetings, chairing meetings,developing and delivering presentations, managing budgets and developingnew ideas for products and services.


...... level 4

......... Pathway 1



Qualifications


C1 - Level 4 NVQ Diploma in Business and Administration


Guidedlearning

hours

UCASpointsvalue

C1a 500/9828/7 City & Guilds 39 161-228 N/A

C1b 500/9422/1 Edexcel 39 154-235 N/A

C1c 500/9293/5 EDI 39 161-228 N/A

C1d 501/0854/2 NCFE 39 161-228 N/A

C1e 500/9512/2 OCR 39 161-228 N/A

C1f 600/3735/0 FDQ 39 161-228 N/A

C1g 600/3397/6 IAM 39 189-259 N/A


K1 - Level 4 HNC Diploma in Business


Guidedlearning

hours

UCASpointsvalue

K1a 500/8241/3 Edexcel 120 480 N/A


...... level 4

......... Pathway 1




K2 - Level 4 Diploma in Business and Administrative Management


Guidedlearning

hours

UCASpointsvalue

K2a 501/1567/4 IAM 120 545-570 N/A

K3 - Foundation Degree in Professional Educational Administration


Guidedlearning

hours

UCASpointsvalue

K3a N/A University of Birmingham 240 N/A N/A

K4 - Level 4 Diploma in Business and Administration


Guidedlearning

hours

UCASpointsvalue

K4a 600/3830/5 IAM 40 192 N/A

K4b 600/5979/5 NCFE 40 192 N/A

K5 - Foundation Degree in Business and Professional Administration


Guidedlearning

hours

UCASpointsvalue

K5a N/A University of Greenwich 240 2400 N/A


...... level 4

......... Pathway 1




K6 - Diploma in Business and Professional Administration


Guidedlearning

hours

UCASpointsvalue

K6a 600/6623/4 City and Guilds 90 243-263 N/A

K7 - Foundation Degree in Management (Work based)


Guidedlearning

hours

UCASpointsvalue

K7a N/A Anglia Ruskin University 240 264 N/A

K8 - HNC Business


Guidedlearning

hours

UCASpointsvalue

K8a N/A University of Central Lancashire 160 1600 N/A


...... level 4

......... Pathway 1




N/A



K1 - K8 provide the underpinning knowledge and understanding for qualifications C1a - C1g.

The different knowledge based qualifications available all have slightly different emphasis andbreadth of knowledge, although all qualifications will provide learners with the requiredunderpinning knowledge and understanding to successfully demonstrate competence. Theselection of the competence and knowledge qualification is a decision to be made by employersand the apprentice, based on the individual learner's job role and needs.

Please note that the University of Greenwich Foundation Degree in Business and ProfessionalAdministration (K5) includes the Level 4 NVQ Diploma in Business and Administration within it.



...... level 4

......... Pathway 1






EnglishMinimum

levelor grade

Creditvalue




2 5












...... level 4

......... Pathway 1



MathematicsMinimum

levelor grade

Creditvalue




2 5












...... level 4

......... Pathway 1



ICT


ICTMinimum

levelor grade

Creditvalue


2 5



2 5








ICT has been included as it is considered an essential requirement for those undertaking aBusiness & Professional Administration Higher Apprenticeship.

Progression routes into and from thispathwayProgression into the Business & Administration Higher Apprenticeship


...... level 4

......... Pathway 1



Progression into this Higher Apprenticeship may be from a wide number of routes due to thevarying backgrounds and past academic and work related experiences of apprentices. Suchroutes will including having:

achieved an Advanced Apprenticeship in a wide range of sector specific areasachieved the Level 3 Advanced Apprenticeship in Business & Administrationachieved QCF Awards, Certificates or Diplomas in Business or sector specific areasachieved GCSEs or A levels.

Learners may also progress into the Higher Apprenticeship without prior qualifications.

It is expected that Higher apprentices will have significant experience of working in a businessrole to ensure they have the suitable foundations on which to further build their knowledgeand skills. Learners who do not have any experience of working in a business role may bebetter suited to the Business & Administration Intermediate Apprenticeship. Learners who haveonly limited prior experience in a business role may be better suited to the Business &Administration Advanced Apprenticeship. All individuals should be judged on their own merits,experiences and capabilities to ensure they are enrolled in the most appropriate Apprenticeshipframework.

Progression from the Higher Apprenticeship in Business & Administration

Higher apprentices, with support and opportunities in the workplace, can progress onto:

the Level 5 Higher Apprenticeship in Leadership & Managementfurther or higher education to undertake business related or other qualifications, includingFoundation Degrees in areas such as Business, Business Management, and BusinessAdministrationa range of Business and Management undergraduate programmesa range of Business or Management Professional Qualifications at level 5 and abovefurther employment opportunities within their current job role/alternative job rolesspecialised qualifications providing additional technical knowledgepossible membership of professional bodies, including the Institute of AdministrativeManagement

With additional training, Higher apprentices may be able to progress in their careers to rolesincluding operations director, business development manager, company secretary or a widerange of managerial roles within business.



...... level 4

......... Pathway 1




...... level 4

......... Pathway 1






OR


OR

C) through recorded professional discussion/presentations/a project.

The following ERR national outcomes must be covered within the Higher Apprenticeship and arall contained within the ERR workbook:


1.


2.


3.


6.


7.


9.



...... level 4

......... Pathway 1




If a learner has completed the ERR workbook, training providers will be required to sign adeclaration when claiming the Apprenticeship certificate indicating that the ERR workbook hasbeen satisfactorily completed by the apprentice and that the ERR requirements have been met.This declaration is included at the back of the ERR workbook and must be signed and returnedto the CFA when claiming the Apprenticeship certificate.

If a learner has completed the ERR national outcomes through professional discussion, apresentation or project, training providers will be required to complete the HigherApprenticeship ERR checklist and return this with the Apprenticeship Certificate Request Form,available from the CFA website ( www.skillscfa.org).

Those who complete the ERR qualification can use the qualification certificate to claim theirapprenticeship.





The remaining sections apply to all levels and pathways within this framework.

How equality and diversity will be met81% of learners starting a Business & Administration Apprenticeship between August 2008 andJanuary 2009 were female and 88% were white according to a recent Institute for EmploymentStudies report.In terms of ethnicity:

6.3% of Apprenticeship starters were Asian2.4% of Apprenticeship starters were Black1.7% of Apprenticeship starters were Chinese/mixed ethnic origin

In terms of apprentices with learning difficulties and/or disabilities:

3.1% of Apprenticeship starters were recorded as having learning difficulties8.6% of Apprenticeship starters were recorded as having a disability

The diversity of the Apprenticeship workforce reflects the Business & Administration workforceas a whole. Possible reasons for these imbalances are related to perceptions, including theperception that administrative careers are mainly for women.

As the UK workforce and customer base becomes more diverse, Business & Administrationneeds to reflect that diversity and manage it effectively. This requires not only sensitivity toissues such as ethnicity, culture, gender and disability, but a greater awareness of the potentialfor different and more creative approaches that diversity in general brings to the business.

In order to counteract some of these issues, awareness of Business & Administration as aprofession is being raised through:

The (14-19) Diploma in Business, Administration and Finance, although all Diplomas haveunderpinning business and equality and diversity themesTeaching resources for schoolsVarious initiatives to counteract stereotypical views of gender based job roles

Apprenticeships are seen as a vital route to encourage, and facilitate, a greater diversity ofindividuals into Business & Administration. Entry conditions to this framework do notdiscriminate against any individuals, with the framework being open and accessible to allpotential apprentices. Mentoring is also promoted within the Apprenticeship to provideadditional support and increase the chances of apprentices staying. Training providers and




employers must comply with the Equality Act 2010 to ensure that applicants are notdiscriminated against in terms of entry to and promotion within the industry, using theprotected characteristics of:

AgeDisabilityGender reassignmentMarriage and civil partnershipPregnancy and maternityRaceReligion or BeliefGenderSexual orientation

CfA continues to monitor take up and achievement of all Apprenticeships through its advisorygroups and will continue to take steps to address any barriers to take up and achievement aspart of its Qualification Strategy.




On and off the job guided learning(England)

Total GLH for each pathway

Level 2 Business & Administration Intermediate Apprenticeship

The minimum Guided Learning Hours (GLH) for the Business & Administration IntermediateApprenticeship is 413 hours. It is expected that the Apprenticeship will last a minimum of 12months, but a flexible approach to learning is encouraged for learners who have prior learningor experience. To comply with SFA requirements, learners aged 16-18 must spend a minimumof 12 months on this Apprenticeship programme. Learners aged 19+ must also spend aminimum of 12 months on this Apprenticeship programme, unless they have documentedevidence of accredited or recognised prior learning. Where documented evidence of accreditedor recognised prior learning is provided, learners aged 19+ must still spend a minimum of sixmonths on this apprenticeship.

Please note, to comply with the Apprenticeship, Skills, Children and Learning Act, a minimumof 280 Guided Learning Hours within the first year of the Apprenticeship and at least 280Guided Learning Hours (pro rata) in each subsequent year must be completed.

Regardless of how long the Apprenticeship takes, the minimum 413 hours of Guided Learningmust be met.

Level 2 Business & Administration Intermediate Apprenticeship (Legal Administration)

The minimum Guided Learning Hours (GLH) for the Legal Administration IntermediateApprenticeship is 432 hours.It is expected that the Apprenticeship will last a minimum of 12months, but a flexible approach to learning is encouraged for learners who have prior learningor experience. To comply with SFA requirements, learners aged 16-18 must spend a minimumof 12 months on this Apprenticeship programme. Learners aged 19+ must also spend aminimum of 12 months on this Apprenticeship programme, unless they have documentedevidence of accredited or recognised prior learning. Where documented evidence of accreditedor recognised prior learning is provided, learners aged 19+ must still spend a minimum of sixmonths on this apprenticeship.






Level 2 Business & Administration Intermediate Apprenticeship (Medical Administration)

The minimum Guided Learning Hours (GLH) for the Medical Administration IntermediateApprenticeship is 614 hours. It is expected that the Apprenticeship will last a minimum of 12months, but a flexible approach to learning is encouraged for learners who have prior learningor experience. To comply with SFA requirements, learners aged 16-18 must spend a minimumof 12 months on this Apprenticeship programme. Learners aged 19+ must also spend aminimum of 12 months on this Apprenticeship programme, unless they have documentedevidence of accredited or recognised prior learning. Where documented evidence of accreditedor recognised prior learning is provided, learners aged 19+ must still spend a minimum of sixmonths on this apprenticeship.



Level 3 Business & Administration Advanced Apprenticeship

The minimum Guided Learning Hours (GLH) for the Business & Administration AdvancedApprenticeship is 550 hours. It is expected that the Apprenticeship will last a minimum of 18months, but a flexible approach to learning is encouraged for learners who have prior learningor experience. To comply with SFA requirements, learners aged 16-18 must spend a minimumof 12 months on this Apprenticeship programme. Learners aged 19+ must also spend aminimum of 12 months on this Apprenticeship programme, unless they have documentedevidence of accredited or recognised prior learning. Where documented evidence of accreditedor recognised prior learning is provided, learners aged 19+ must still spend a minimum of sixmonths on this apprenticeship.



Level 3 Business & Administration Advanced Apprenticeship (Legal Administration)

The minimum Guided Learning Hours (GLH) for the Legal Administration AdvancedApprenticeship is 704 hours. It is expected that the Apprenticeship will last a minimum of 18




months, but a flexible approach to learning is encouraged for learners who have prior learningor experience. To comply with SFA requirements, learners aged 16-18 must spend a minimumof 12 months on this Apprenticeship programme. Learners aged 19+ must also spend aminimum of 12 months on this Apprenticeship programme, unless they have documentedevidence of accredited or recognised prior learning. Where documented evidence of accreditedor recognised prior learning is provided, learners aged 19+ must still spend a minimum of sixmonths on this apprenticeship.



Level 3 Business & Administration Advanced Apprenticeship (Medical Administration)

The minimum Guided Learning Hours (GLH) for the Medical Administration Advanced Apprenticeship is 804 hours. It is expected that the Apprenticeship will last a minimum of 18months, but a flexible approach to learning is encouraged for learners who have prior learningor experience. To comply with SFA requirements, learners aged 16-18 must spend a minimumof 12 months on this Apprenticeship programme. Learners aged 19+ must also spend aminimum of 12 months on this Apprenticeship programme, unless they have documentedevidence of accredited or recognised prior learning. Where documented evidence of accreditedor recognised prior learning is provided, learners aged 19+ must still spend a minimum of sixmonths on this apprenticeship.



Level 4 Business & Professional Administration Higher Apprenticeship

The minimum Guided Learning Hours (GLH) for the Business & Professional AdministrationHigher Apprenticeship is 617 hours. It is expected that the Apprenticeship will last a minimumof 24 months, but a flexible approach to learning is encouraged for learners who have priorlearning or experience. To comply with SFA requirements, learners aged 16-18 must spend aminimum of 12 months on this Apprenticeship programme. Learners aged 19+ must alsospend a minimum of 12 months on this Apprenticeship programme, unless they havedocumented evidence of accredited or recognised prior learning. Where documented evidenceof accredited or recognised prior learning is provided, learners aged 19+ must still spend aminimum of six months on this apprenticeship.




minimum of six months on this apprenticeship.



Guided Learning Hours can be attached to both the accredited and un-accredited parts of theApprenticeship, and will include, for example, inductions, completion of the ERR workbook,reviews, training, the qualifications, career discussions, Personal Learning and Thinking Skills(PLTS), Functional Skills or Key Skills and any other activities which help the apprentice gatherthe required skills and underpinning knowledge needed within their job role.

It is recommended that a plan is developed at the outset of the Apprenticeship programme todetermine how the Guided Learning Hours requirements will be met.

Minimum off-the-job guided learning hours


The total off-the-job Guided Learning Hours for the Business & Administration IntermediateApprenticeship is 141 hours, made up as follows:

45 hours for Functional/Key skills (15 hours per Functional/Key Skill)52 hours (minimum) for the knowledge based qualification20 hours for activities including inductions, ERR national outcomes and Personal Learningand Thinking Skills24 hours of off-the-job coaching and mentoring to support the apprentice


The total off-the-job Guided Learning Hours for the Legal Administration IntermediateApprenticeship is 151 hours, made up as follows:

45 hours for Functional/Key skills (15 hours per Functional/Key Skill)62 hours (minimum) for the knowledge based qualification20 hours for activities including inductions, ERR workbook and Personal Learning andThinking Skills24 hours of off-the-job coaching and mentoring to support the apprentice


The total off-the-job Guided Learning Hours for the Medical Administration IntermediateApprenticeship is 242 hours, made up as follows:




Apprenticeship is 242 hours, made up as follows:



The total off-the-job Guided Learning Hours for the Business & Administration AdvancedApprenticeship is 169 hours, made up as follows:

45 hours for Functional/Key skills (15 hours per Functional/Key Skill)68 hours (minimum) for the knowledge based qualification20 hours for activities including inductions, ERR national outcomes and Personal Learningand Thinking Skills36 hours of off-the-job coaching and mentoring to support the apprentice


The total off-the-job Guided Learning Hours for the Legal Administration AdvancedApprenticeship is 246 hours, made up as follows:



The total off-the-job Guided Learning Hours for the Medical Administration IntermediateApprenticeship is 296 hours, made up as follows:



The total off-the-job Guided Learning Hours for the Business & Professional AdministrationHigher Apprenticeship is 247 hours, made up as follows:

45 hours for Functional/Key skills (15 hours per Functional/Key Skill)




134 hours (minimum) for the knowledge based qualification20 hours for activities including inductions, ERR national outcomes and Personal Learningand Thinking Skills48 hours of off-the-job coaching and mentoring to support the apprentice

It should be noted that the Guided Learning Hours attached to the Functional/Key Skills andthe knowledge qualifications are split between off-the-job and on-the-job learning hours. Theexpectation is that Apprentices will undertake some learning off-the-job to achieve theunderpinning knowledge attached to each qualification, supported by on-the-job learning toembed this knowledge and practice its application whilst learning on-the-job.

How this requirement will be met

Off-the-job Guided Learning Hours refers to the time taken to develop the technical skills andto develop knowledge of theoretical concepts across a range of contexts. It can be seen as timeaway from "the immediate pressures of the job", and may include all of the following(non-exclusive) activities:

Individual and Group teachingCoachingDistance learninge-learningFeedback and AssessmentGuided studyLearning with peers/networked or collaborative learningMentoring

Off-the-job Guided Learning Hours must:

Achieve clear and specific outcomes which contribute directly to the successfulachievement of the framework and this may include accredited and non-accreditedelements of the framework;Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,mentor or manager;Allow access as and when required by the apprentice either to a tutor, teacher, mentor ormanager;Be delivered during contracted working hours.

Evidence of off-the-job Guided Learning Hours will include:

The completion certificate for the knowledge qualificationThe completion certificates for the Functional/Key skillsThe ERR workbook sign-off sheet (where relevant)The Personal Learning and Thinking Skills declaration within the Apprenticeship certificate




The Personal Learning and Thinking Skills declaration within the Apprenticeship certificateclaim formA declaration from the training provider on the Apprenticeship certification claim formstating that the minimum off-the-job and on-the-job Guided Learning Hours have beenmet by the learner. Certificate application forms can be downloaded from www.cfa.uk.com.

Minimum on-the-job guided learning hours


The total on-the-job Guided Learning Hours for the Business & Administration IntermediateApprenticeship is 272 hours, made up as follows:

90 hours for Functional/Key skills (30 hours per Functional/Key Skill)86 hours (minimum) for the competence based qualification52 hours (minimum) for the knowledge based qualification44 hours of on-the-job coaching and mentoring to support the apprentice, including thedevelopment of their Personal Learning and Thinking Skills


The total on-the-job Guided Learning Hours for the Legal Administration IntermediateApprenticeship is 281 hours, made up as follows:



The total on-the-job Guided Learning Hours for the Medical Administration IntermediateApprenticeship is 372 hours, made up as follows:



The total on-the-job Guided Learning Hours for the Business & Administration AdvancedApprenticeship is 381 hours, made up as follows:







The total on-the-job Guided Learning Hours for the Legal Administration AdvancedApprenticeship is 458 hours, made up as follows:



The total on-the-job Guided Learning Hours for the Medical Administration AdvancedApprenticeship is 508 hours, made up as follows:



The total on-the-job Guided Learning Hours for the Business & Professional AdministrationHigher Apprenticeship is 370 hours, made up as follows:


How this requirement will be met

On-the-job guided learning hours refers to the time taken to develop the practical skillsapplied in the context of a job role. It can be seen as the time the apprentice spends beingguided whilst undertaking normal activities as part of their job role, and which provideopportunities to learn, develop and practice skills.




On-the-job Guided Learning Hours must:

Achieve clear and specific outcomes which contribute directly to the successfulachievement of the framework and this may include accredited and non-accreditedelements of the framework;Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher,mentor or manager;Allow access as and when required by the apprentice either to a tutor, teacher, mentor ormanager;Be delivered during contracted working hours.

Evidence of on-the-job Guided Learning Hours will include:

The completion certificate for the competence qualificationThe completion certificates for the Functional/Key skillsThe Personal Learning and Thinking Skills declaration within the Apprenticeship certificateclaim formA declaration from the training provider on the Apprenticeship certification claim formstating that the minimum off-the-job and on-the-job Guided Learning Hours have beenmet by the learner. Certificate application forms can be downloaded from www.cfa.uk.com.

It should be noted that the Guided Learning Hours attached to the Functional/Key Skills andthe knowledge qualifications are split between off-the-job and on-the-job learning hours. Theexpectation is that Apprentices will undertake some learning off-the-job to achieve theunderpinning knowledge attached to each qualification, supported by on-the-job learning toembed this knowledge and practice its application whilst learning on-the-job.





Personal learning and thinking skillsassessment and recognition (England)

Summary of Personal Learning and Thinking Skills

All 6 Personal Learning and Thinking Skills (PLTS) must be achieved and evidenced by theapprentice as part of the framework requirements. The PLTS have been mapped to themandatory units of the competence qualifications to demonstrate where these skills are likelyto naturally occur. This mapping can be downloaded from the CfA website(http://www.skillscfa.org/apprenticeships/resources.html).

Where the mapping shows PLTS are not fully covered by the mandatory units of thecompetence qualification within the Intermediate and Advanced Apprenticeships, the PLTSmust be integrated into the Apprenticeship programme either within the competence andknowledge qualifications themselves, or within other areas of the programme, such as the ERRworkbook, Functional/Key Skills, or through the general activities performed by the apprenticein the course of their job role or Apprenticeship.

The PLTS are fully covered within the Higher Apprenticeship competence qualification.

A Guide for Practitioners has been developed by the CfA to provide additional information onhow to integrate the achievement of all 6 PLTS, which is available from the CfA website(http://www.skillscfa.org/apprenticeships/resources.html). The guide focuses on theimportance of introducing PLTS during induction so that apprentices can learn to recognise forthemselves when and how the PLTS are being demonstrated. The guide also includes anexample of how the PLTS can be mapped to a sample of optional units within the Intermediateand Advanced Apprenticeships.

A declaration confirming that each of the 6 PLTS has been covered must accompany theApprenticeship certificate request form sent to the CfA. The CfA also recommend that aninternal record of achievement is kept by the training provider for validation purposes.

Creative thinking

All 6 Creative Thinking skills listed below must be covered within the Apprenticeshipprogramme. The mapping document provided by the CfA can help support delivery of theCreative Thinking skills, although this should not be seen as a restrictive list; deliverers areencouraged to utilise all available opportunities to meet the PLTS requirements, including thePLTS requirements that are covered through the mandatory competence units.

http://www.cfa.uk.com/apprenticeships/resources

http://www.skillscfa.org/apprenticeships/resources.html




The Focus of the Creative Thinking skills is as follows:

People think creatively by generating and exploring ideas, making original connections. Theytry different ways to tackle a problem, working with others to find imaginative solutions andoutcomes that are of value.

The 6 Creative Thinking skills cover the following outcomes:

generating ideas and exploring possibilitiesasking questions to extend thinkingconnecting own and others’ ideas and experiences in inventive waysquestioning own and others’ assumptionstrying out alternatives or new solutions and following ideas throughadapting ideas as circumstances change.

Independent enquiry

All 6 Independent Enquiry skills listed below must be covered within the Apprenticeshipprogramme. The mapping document provided by the CfA can help support delivery of theIndependent Enquiry skills, although this should not be seen as a restrictive list; deliverers areencouraged to utilise all available opportunities to meet the PLTS requirements, including thePLTS requirements that are covered through the mandatory competence units.

The Focus of the Independent Enquiry skills is as follows:

People process and evaluate information in their investigations, planning what to do and howto go about it. They take informed and well-reasoned decisions, recognising that others havedifferent beliefs and attitudes.

The 6 Independent Enquiry skills cover the following outcomes:

identifying questions to answer and problems to resolveplanning and carrying out research, appreciating the consequences of decisionsexploring issues, events or problems from different perspectivesanalysing and evaluating information, judging its relevance and valueconsidering the influence of circumstances, beliefs and feelings on decisions and eventssupporting conclusions, using reasoned arguments and evidence.

Reflective learning

All 6 Reflective Learning skills listed below must be covered within the Apprenticeshipprogramme. The mapping document provided by the CfA can help support delivery of theReflective Learning skills, although this should not be seen as a restrictive list; deliverers are




encouraged to utilise all available opportunities to meet the PLTS requirements, including thePLTS requirements that are covered through the mandatory competence units.

The Focus of the Reflective Learning skills is as follows:

People evaluate their strengths and limitations, setting themselves realistic goals with criteriafor success. They monitor their own performance and progress, inviting feedback from othersand making changes to further their learning.

The 6 Reflective Learning skills cover the following outcomes:

assessing yourself and others, identifying opportunities and achievementssetting goals with success criteria for your personal development and workreviewing progress, acting on the outcomesinviting feedback and dealing positively with praise, setbacks and criticismevaluating experiences and learning to inform your future progresscommunicating your learning in relevant ways for different audiences.

Team working

All 6 Team Working skills listed below must be covered within the Apprenticeship programme.The mapping document provided by the CfA can help support delivery of the Team Workingskills, although this should not be seen as a restrictive list; deliverers are encouraged to utiliseall available opportunities to meet the PLTS requirements, including the PLTS requirementsthat are covered through the mandatory competence units.

The Focus of the Team Working skills is as follows:

People work confidently with others, adapting to different contexts and taking responsibility fortheir own part. They listen to and take account of different views. They form collaborativerelationships, resolving issues to reach agreed outcomes.

The 6 Team Working skills cover the following outcomes:

collaborating with others to work towards common goalsreaching agreements, managing discussions to achieve resultsadapting behaviour to suit different roles and situations, including leadership rolesshowing fairness and consideration to otherstaking responsibility, showing confidence in yourself and your contributionproviding constructive support and feedback to others.

Self management

All 6 Self Management skills listed below must be covered within the Apprenticeshipprogramme. The mapping document provided by the CfA can help support delivery of the Self




Management skills, although this should not be seen as a restrictive list; deliverers areencouraged to utilise all available opportunities to meet the PLTS requirements, including thePLTS requirements that are covered through the mandatory competence units.

The Focus of the Self Management skills is as follows:

People organise themselves, showing personal responsibility, initiative, creativity andenterprise with a commitment to learning and self-improvement. They actively embracechange, responding positively to new priorities, coping with challenges and looking foropportunities.

The 6 Self Management skills cover the following outcomes:

seeking out challenges or new responsibilities and showing flexibility when prioritieschangeworking towards goals, showing initiative, commitment and perseveranceorganising time and resources, prioritising actionsanticipating, taking and managing risksdealing with competing pressures, including personal and work-related demandsresponding positively to change, seeking advice and support when neededmanaging your emotions and building and maintaining relationships.

Effective participation

All 6 Effective Participation skills listed below must be covered within the Apprenticeshipprogramme. The mapping document provided by the CfA can help support delivery of theEffective Participation skills, although this should not be seen as a restrictive list; deliverers areencouraged to utilise all available opportunities to meet the PLTS requirements, including thePLTS requirements that are covered through the mandatory competence units.

The Focus of the Effective Participation skills is as follows:

People actively engage with issues that affect them and those around them. They play a fullpart in the life of their school, college, workplace or wider community by taking responsibleaction to bring improvements for others as well as themselves.

The 6 Effective Participation skills cover the following outcomes:

discussing issues of concern, seeking resolution where neededpresenting a persuasive case for actionproposing practical ways forward, breaking these down into manageable stepsidentifying improvements that would benefit others as well yourselftrying to influence others, negotiating and balancing diverse views to reach workablesolutionsacting as an advocate for views and beliefs that may differ from your own.




Additional employer requirementsThere are no additional employer requirements.

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