Frameworks to share

(and cite)

Dr. ir. Alexandra den Heijer Faculty of Architecture, TU Delft, Netherlands

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•! how to measure

INPUT - OUTPUT

figure 3.2: basis of real estate management: real estate adding value, positively or negatively, to

performance

INPUT REAL ESTATE levels •!areas •!portfolios •!buildings •!places

OUTPUT PERFORMANCE levels •!society •!organisation •!user groups •!individuals

THROUGHPUT real estate adding value to performance

ADDING VALUE

controlling risks

decreasing costs

increasing real estate value

1

4

2

REAL ESTATE PROJECTS

(INPUT)

# users involved

types of m2

budget in euros

quality ambition

CREM

supporting user activities

increasing user satisfaction

increasing flexibility

reducing footprint 3

5

6

7

supporting image

supporting culture

stimulating innovation

stimulating collaboration

improving quality of place 8

9

10

11

12

Profitability

Sustainable development

Competitive advantage

Productivity

PERFORMANCE (OUTPUT)

PERFORMANCE (OUTPUT)

through strategic goals

through functional goals

through financial goals

through physical goals

Figure: Hierarchy of adding value - model to assess real estate decisions – from project (input) to performance (output) – ex post and ex ante (Den Heijer 2011)

Managing the university campus

source: Managing the university campus (Den Heijer, 2011)

INPUT

strategic

goals to support, quality ambitions

functional

users, satisfaction, mix of functions / spaces

costs, benefits, value

financial

m2, condition. location, quality

physical

campus management

strategic

goals to support, quality ambitions

functional

users,

satisfaction, mix of

functions / spaces

costs, benefits,

value

financial

m2, condition.

location, quality

physical

campus

management

competitive advantage

productivity

profitability

sustainable development

!"#$%#&'()"*)#+,"#+'*-(+."#/+,0* OUTPUT

strategic

dean

functional

financial

physical

executive board

public authorities

building users

campus users

city population

finance & control faculty

finance & control university

economic department

spatial department

portfolio managers

project managers

campus management information

university output

•! diplomas

•! degrees

•! publications

•! citations

•! Patents

•! knowledge workers

(alumni)

users

•! students

•! academic staff

•! support staff

•! city inhabitants

related to university

•! visitors related to

university

pri

ma

ry p

roc

es

se

s:

ed

uc

ati

on

, re

se

arc

h,

kn

ow

led

ge

va

lori

sa

tio

n

space use, quality of space

competitive advantage

productivity

profitability

sustainable development

•! attractiveness

of city or region

•! university rankings

•! reputation of faculty

& departments

•! market share of

student enrolment

•! technical condition

•! m2 land property

•! m2 buildings

•! m2 per space type

•! carbon footprint

university per m2

•! carbon footprint city

•! m2 per user group

•! energy use per user

•! carbon footprint per user

•! quality of place: cultural, sports,

cafes and restaurants

•! accessibility: parking, public

space, infrastructure

•! local land prices

•! local rent levels

•! total costs of

ownership per m2

•! land value

•! replacement costs

per type of m2

•! maintenance costs

per m2

•! energy costs per

m2

economics: matching goals - resources

co

sts

& b

en

efi

ts o

f p

hy

sic

al

res

ou

rce

s

•! output per m2

•! occupancy rates

•! frequency rates

•! user satisfaction

•! users per m2

•! required function mix

•! required quality level

knowledge base

•! knowledge workers, alumni

•! diversity in urban population:

age, education, culture, lifestyle

•! student housing in units

•! hotel rooms, short stay apartments

•! housing for staff

economic base

•! value of university as employer

•! economic spin-off: GDP, start-ups

•! attractiveness city for businesses

•! purchasing power of users and

visitors related to university

•! costs of ownership / total costs

department chairman

specific users

specific managers

department finance

key performance indicators (KPIs) to measure added value: “effect on OUTPUT”

Actors / stakeholders

strategic

policy makers

functional

users

controllers

financial

technical

managers

physical

focus on university focus on real estate

str

ate

gic

opera

tional

campus decision

source: Managing the university campus (Den Heijer, 2011)

strategic

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functional

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financial

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physical

campus management

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-#,H1I%2&1$-*2."H1&*#%*."@'#*>,$.,+21-*

source: Managing the university campus (Den Heijer 2011)

Management process: 4 tasks / steps

1.! assessing the current campus

2.! exploring changing demand

3.! generating future models

4.! defining projects to transform

-! problem statement

-! trends / university of the future

-! vision on campus of the future

-! investment & project plan

source: Managing the university campus (Den Heijer, 2011)

determine current

match

determine future

match

SU

PP

LY

SID

E

MA

TC

H

CURRENT demand

CURRENT supply

FUTURE supply

FUTURE demand

step by step plan

DE

MA

ND

S

IDE

tas

k 1

- a

sse

ssin

g t

he

cu

rre

nt

ca

mp

us

task 2 - exploring changing demand

tas

k 3

- g

en

era

tin

g f

utu

re m

od

els

task 4 - defining projects to transform

exploring changing

demand

weigh and select

alternative(s)

More about this methodology:

“Managing the university campus”:

http://managingtheuniversitycampus.nl