frances youngson, senior relationship manager go with the flow

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Frances Youngson, Senior Relationship Manager go with the flow

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Page 1: Frances Youngson, Senior Relationship Manager go with the flow

Frances Youngson, Senior Relationship Manager

go with the flow

Page 2: Frances Youngson, Senior Relationship Manager go with the flow
Page 3: Frances Youngson, Senior Relationship Manager go with the flow
Page 4: Frances Youngson, Senior Relationship Manager go with the flow
Page 5: Frances Youngson, Senior Relationship Manager go with the flow
Page 6: Frances Youngson, Senior Relationship Manager go with the flow

how we have added value

Up to 2% discount of charges available

Enhanced suite of services

Dedicated Relationship Manager:Experts in the water industry providing consultancy in Water / Wastewater / Trade Effluent Management Services

Specialist Trade Effluent (TE) Advice

Communication of legislative/industry news

Agreed regular liaison meetings

Billing:Dedicated billing advisor

Statement billing

E-billing

Potential Savings

£136K

Page 7: Frances Youngson, Senior Relationship Manager go with the flow

how we have added value (ctnd)

Emergency Planning:Advice on emergency and contingency planning24/7 emergency contact

Initial and ongoing water and waste tariff consultancy / optimisation – 100 % of savings back to customerCharge impact assessments

Full business meteringArea based charging

Access to our technical experts Business Solutions

TOTAL £388k

Potential Savings

£142k

£110k

Page 8: Frances Youngson, Senior Relationship Manager go with the flow

Stuart Henderson, Project Development Manager

go with the flow

Page 9: Frances Youngson, Senior Relationship Manager go with the flow

water:

the ‘forgotten’ utility

it’s too cheap….

but;opportunities exist

principles remain the same

wastage and leaks go unnoticed

carbon savings are achievable

Page 10: Frances Youngson, Senior Relationship Manager go with the flow

tailored water solutions

we have a dedicated team of experts who can provide you a tailored water solutions package which can:

help you understand when, why and how you use water

save your business money by using less water

reduce the risk to your business

treat your waste water more efficiently

minimise your impact on the environment

Page 11: Frances Youngson, Senior Relationship Manager go with the flow

water healthcheck

innovative new product being offered to selected customers

low cost, rapid assessment of water consumption

initial phase completed - £800,000 of savings identified (£200,000 already realised)

Page 12: Frances Youngson, Senior Relationship Manager go with the flow

West Dunbartonshire’s schools

Page 13: Frances Youngson, Senior Relationship Manager go with the flow

Royal Victoria Hospital

Page 14: Frances Youngson, Senior Relationship Manager go with the flow