14 Business Franchise Australia and New Zealand

N E W SFANz

14 Business Franchise Australia and New Zealand

FrANchise AssociAt ioN oF New ZeAl ANd

FANZ conference 2015 – tAkiNg cAre oF BusiNess The Conference, held at the Distinction Rotorua Hotel and Conference Centre benefited from a new Platinum Partner Sponsor, MediaWorks, along with Gold Partner sponsors, Yellow and Crowe Horwath. As usual, the event could not have been as successful without the additional support from all the Silver and Bronze sponsors. Many rated it as the best FANZ conference they had attended and there were some very positive responses from first time attendees who were amazed at the welcome they received and the openness of delegates willing to discuss issues in their own systems.

Following the success of last year’s conference, “Pathways to Success”, this year’s speaker line-up was based on focussing on the elements that are essential to develop a successful franchise and speakers from the USA and from both sides of the Tasman provided their unique perspectives. The conference opened with a live video link up with Melanie Bergeron, CFE, who is Chair of the USA- based international franchise, Two Men And A Truck® and the current Chair of the USA’s franchise association, the IFA. Melanie gave a stirring presentation on how their franchise developed from just one removal truck to an international brand, whilst still retaining the core principles of the original family business. This was followed by Jewli Simpson from the Franchise Relationships Institute, who made the trip across the Tasman to speak on “What Franchisees Want from their Field Support Managers”, as well as conducting workshops.

Other plenary sessions included a presentation by Brendan Thompson from

Specsavers, last year’s winners of the Westpac New Zealand Franchise Awards, a panel session conducted by Simon Lord from Franchise New Zealand magazine on field support management and a very entertaining insight from the team from Mariposa Restaurant Holdings on the development of their Mexicali Fresh brand and its marriage with their recently acquired Burger Wisconsin.

For the first time, this year saw a second international live link session and conference attendees had the benefit of getting the first hand information on Google’s increasing relationship with the franchise sector direct from Todd Rowe, their Managing Director for SMB Global Sales

The conference ended with an energy-filled presentation by Murray Thom on his personal experiences of seeing opportunities whisper, but need absolute determination and persistence to bring them to fruition.

To see what you may have missed and to give you a taste of what FANZ conferences are like, go to the FANZ website:

w: www.franchiseassociation.org.nz

FC Business Solutions is the only integrated consultancy focused exclusively on the franchise community.Our team of professionals has been providing specialised and expert services to franchises for many years.

WE ARE A FULLY INTEGRATED CONSULTANCY FIRM, SPECIALISING IN DEVELOPING,GROWING AND MARKETING FRANCHISE SYSTEMS

Quality ISO 9001

ISO 9001:2008 Certification

Our management systemhas been certified to meetISO 9001:2008 standards.

• Modelling and feasibility

• Set up of franchise systems

• Operational systemdevelopment

• Strategic planning

• Coach, mentor and trainfranchisors in running their systems

SystemDevelopment

• Facilitation of relevant, action basedtraining sessions aligned with nationalcompetencies

• Build learning pathways for franchisees to up-skill

• Implement a multi-unit developmentprogram to grow your franchise network

Our range of training programs includes:

• Managing the Performance of Your Team

• Bullying, Harassment and Discrimination - are you Taking it Seriously?

• Developing Your Leadership Brand

• Developing and Growing Your Franchise System

• Structuring Your Support Team

• Staying Connected With Your Franchisees

• Multi-Site Franchisee Development

• Social Media Coaching

• Field Support Coaching

• Franchise Induction Programs

• Managing Cultural and Generational Diversity

• Super Coach (Train the Trainer)

TrainingSolutions

Review andassessment of:

• Business structureand planning

• System andoperations

• Marketing,communications and PR

• Organisationalstructures andresources

Health Check

• Coaching and structuredmentoring program

• Strategic and businessplanning

• Multi-site ownership

• Franchise Recruitment,programs, processes and training

BusinessOperations

• Executive recruitment

• HR audits with ongoing HR helpdesk support

• Individual personaldevelopment plansand performanceappraisals

• Exit interviews

• KPI development

HR Solutions

• Planning and implementation ofmarketing, communications andbrand strategy

• Brand health checks

• Local Area Marketing (LAM) plans

• Issues and crisis management

• Franchise launch strategies

• Building brand profile

Marketing,Communicationsand PR

• Easy to read and updated Operations Manuals

• Work Health and Safety Systems

• Advice on current legislative frameworks

• Franchisee Recruitment and Employee Manuals

• Internal Head Office Department ProcedureManuals

• Structured and interactive induction program

• Multi-site Ownership Manuals

• Online Operations Manual Platform

Manuals andDocumentation

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FANZ Board election resultsThe result of the postal ballot for the vacant seats on the Board was announced at the Annual General Meeting that took place on the Thursday morning before the start of the Conference.

• Joining the current members, Ian Robertson, New Zealand Post; Dawn Engelbrecht - Safe Kids in Daily Supervision (SKIDS); Vaughan Moss – Para Rubber New Zealand and Deirdre Watson – Deirdre Watson, Barrister, who were not required to re-stand this year were:

Re-elected for a third term:• Callum Floyd - Franchize Consultants• Brad Jacobs - The Coffee Club

New Board Member:• Glenn Tasker – ASB Bank

Chairman and Vice Chairman for 2015-2016

Under the FANZ Rules, the new Board elects the Chairman and Vice Chairman at its first meeting following the AGM, which was due to take place on 19th August.