frank kresin - waag society

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The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Artistic Research, Critical Design & Social Innovation Frank Kresin Research Director @kresin / [email protected]

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Frank Kresin - Waag Society


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Artistic Research, Critical Design & Social Innovation

Frank Kresin Research Director

@kresin / [email protected]

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• For self expression and communication

• Linking people, groups, communities

• Sharing thoughts, blueprints, algorithms

• Reflecting & understanding

And discovering it’s underlying meaning.


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Waag Labs

Creative Care Lab Wet Lab

Open Design Lab

Future Internet Lab

Creative Learning Lab

Urban Reality Lab

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Knowledge institutes

Developer hubs


Innovation labs

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Enabler2-Amsterdam Economic Board: PPP’s, business community, experiences from pilots

Enabler1-EU projects, network, real-time experiments, access to novel technologies, ENOLL living labs

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Ecosytem Evangelists

Ivonne Jansen-Dings, Waag Society (hackathons)

Arjen Hof- Civity���(open data)

CTO Office Amsterdam

Ger Baron CTO

Willem Koeman (PPP’s)

Katalin Gallyas

Policy, frameworks, Funds

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Development Community

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Ecosystem actors

• PeersForum Virium, FutureEverything, FING, Ars Electronica, I2Cat, ..

• Cities Amsterdam, Helsinki, Manchester, Barcelona, Rome, Lisbon, Athens, …

• Companies Cisco, CMG, IBM, Glimworm, ..

• Knowledge Institutes Aalto, MIT, Esade Business School, Dundee, ..

• Funding H2020, Creative Europe, Erasmus+, FI-PPP, AAL

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Ecosystem Amsterdam I

Culture • Netherlands, Amsterdam especially, is full of networkers, wanting to collaborate for mutual benefit • Players are to-the-point, direct, mostly non-political • Short lines between different kinds of stakeholders • Sometimes: looking for too short-term effect • So: need to find the rights partners that want to innovate with you

Policy • Feedback loops from civil society & companies do exist. • Amsterdam invites people in and helps to organise • Keen eye for bottom-up development, and connecting to bottum-up developers • Policy mindset is favorable to novelty and innovation. • A lot is learned from international cooperation

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Ecosystem Amsterdam II

Support • There is a very active layer of support structures available: • Non-governmental institutions • Foundations • Funding agencies • Accelerators • Knowledge institute • Civil society groups

• The culture is informal, which makes professionals easy to access • The internet, business & financial support structures are well developed

Markets • Amsterdam is the Netherlands most important & vibrant creative design hub • Lots of startups, student, talent • Lots of business clubs, networking agencies • Openness to disruptive innovation (Uber, AirBNB) • However: thers is not a Silicon Valley startup culture (yet)

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Ecosystem Amsterdam III

Human Capital • A large number of talented individuals is available • Many (Eastern Europeans, Chinese & Indians) come to study in NL • Short ties to educational & research institutions • Actors are generally good at networking • Entrepreneurship starting to become bigger

Finance • Top-sector Creative Industries • Government invests in accelerators • Crowdfunding becomes available • Funding for collaborations between universities and companies • Tax reduction in innovation • Tax reduction for start-up companies • European funding for start-ups and large integrated projects

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Smart Citizen Kit

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• True innovation takes a leap of faith: chose your partners and sponsors wisely

• Ecosystems need to be nurtured: you have to give before you take

• Ecosystems are about people, therefore about trust

• It can take considerable time to get to know itand for them to know you

• There are always more ways to get there

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What design can do for government

• Retain a focus on the user / citizen • Give a structure for being creative about

problem-solving • Test iterations of possible solutions in

order to learn more about the problem • Identify new, more relevant ideas and

services and steward them through delivery • Engage users (citizens and employees) in

the design of change.

Design Council, UK: Restarting Britain

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Waag Values

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Creative Research

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Value we bring

• Neutral, non-profit space to gather and think outside of the box

• Human centered co-creation practice • Communities of users and civil society • Design Thinking practices • Bringing art & culture in the process • Extensive network / ecosystem • Hands-on technology knowledge • International scouting of new ideas

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Developing Service & Business

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Fablab Amsterdam

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Activities & Services

• Linking arts, science, technology & society • Human centered development • Facilitating innovation processes • Consultancy, workshops & brainstorms • Visualizations, demonstrators & prototypes • Incubating products • Organizing events &

competitions • Academy programme

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Cost structure Revenue streams

Key resources

Key activities

Key partners

Value proposition

Costumer relationships

Costumer segments




Critical ���Design

Companies (small/large)


Fund Research���Funding


Social ���Innovation






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Delivering to the Real World

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Design Rules for Smarter Cities

• Your citizens know more than you. • Prototype early and fast, engage the stakeholders, iterate quickly and be

prepared to start all over. • Embrace self-organisation and civic initiative, but help to make the results

sustainable and scalable. • Know what you are talking about in the face of technology. Never rely on

consultants that will sell you more consultancy, not solutions. • Have binding decisions made at the lowest level possible and actively preach

self-governance. • Favour loosely coupled, smaller systems over monoliths and mastodons, and

use peer-defined standards to glue together the parts. Small systems tend to fail sometimes; large systems fail for sure.

• To raise and deserve trust, build systems based on data reciprocity and transparency.

• Reuse existing parts and design your additions for reuse, adding to the public domain and thereby strengthening its capacity to act and learn.


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Sint Antoniesbreestraat 69 1011 HB Amsterdam

Frank [email protected]@kresin