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Page 1: Frankfurt. Your Simulator Training Guide.cdn.be-lufthansa.com/Z_Onboarding pdf/E3_4_Eingeladene...DT B747 DT B747-200 DT MD-11 DT B747 DT PIT B747 PIT B737 PIT A320 PIT A340 RFFT DT

Frankfurt.Your Simulator Training Guide.

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2

Map

Lufthansa Aviation Training Center 3

Directions

By Aircraft 4By Car 5 By Train and Bus 6Bus Schedule 7

Simulators

Overview 8

Floor Plans

Building 391 / Ground Floor 10 Building 391 / First Floor 11Building 391 / Second Floor 12Building 392 / Overview 13Building 392 WEST / Ground Floor 14 Building 392 WEST / First Floor 15Building 392 WEST / Second Floor 16Building 392 EAST / First Floor 17Building 392 EAST / Second Floor 18

Services

Services of Lufthansa Aviation Training 19Business Services 21Food and Beverages 22Lockers, Parking, First Aid 23Customer Satisfaction Management 24

Table of Contents

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PLATC

EASTWEST

Frankfurt Airport

Terminal 1 Lufthansa Base

“Tor 21”“Tor 23”

“Tor 24”

Pier 1A-Plus

Pier A

3

The Lufthansa Aviation Training Center Frankfurt is located at Frankfurt Airport, easily accessible by road (highway) or rail (two train stations directly at the air-port).

More information: Floor Plans 10

Map / Lufthansa Aviation Training Center

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Terminal 2

Terminal 1

Sky Line

Frankfurt Airport

“Tor 24”

“Tor 23” LufthansaBase

InternationalRailway Station/Square

Regional Railway Station

Bus stop 25Bus “WEST (Tor 25/27)”

Bus stop 11–13Bus “WEST (Tor 25/27)”

LATC

4

Terminal 1From Terminal 1: Either take a taxi, or proceed to the bus stop 25 or 11–13 at Arrival Hall A and take the complimentary shuttle bus “WEST (Tor 25/27)”.

Terminal 2From Terminal 2: Take the Sky Line to Terminal 1. Then either take a taxi, or proceed to the bus stop 25 or 11–13 and take the complimentary shuttle bus “WEST (Tor 25/27)”.

Directions / By Aircraft

By shuttle bus

More information:By Car 5By Train and Bus 6 Bus Schedule 7

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Frankfurt Airport

Lufthansa Aviation Training Germany GmbH Airportring, Tor 2460549 Frankfurt/Main

LufthansaBase

InternationalRailway Station/Square

LATC

5

More information:By Aircraft 4By Train and Bus 6

Take either of the A3, A5 or B43 highways and follow the signs for “Frankfurt Flughafen” and then for “Tor 21–31”.

By car

Directions / By Car

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PBus stop “Tor 24”

Bus stop “Tor 23”

Sky Line

Frankfurt Airport

InternationalRailway Station/Square

LufthansaBase

Terminal 1

Bus “Terminal 1”

Bus stop 25Bus “WEST (Tor 25/27)”

Bus stop 11–13Bus “WEST (Tor 25/27)”

LATC

6Directions / By Train and Bus

More information: Bus Schedule 7

Train station By bus By train

Bus stop

Regional trains (S8 or S9)From the Regional Railway Station: Either take a taxi,or proceed to the bus stop 25 or 11–13 and take the complimentary shuttle bus “WEST (Tor 25/27)”.

National/International trains (InterCity (IC), Intercity-Express (ICE)) From the International Rail-way Station: Proceed to the Regional Railway Station, then follow the directions above.

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More information: By Train and Bus 6

From the airport, take the shuttle bus service “WEST (Tor 25/27)” to the Lufthansa Aviation Training Center (“Tor 24”). The bus departs from the bus stop 25 or 11–13.

To return to the airport, take the “Terminal 1” bus from the bus stop at “Tor 23”, opposite the Lufthansa Aviation Training Center. This bus is complimentary for our guests. Evidence may be required.

Frankfurt Airport > Lufthansa Aviation Training Center (LATC)Frankfurt Airport > Lufthansa Aviation Training Center (LATC)

Lufthansa Aviation Training Center (LATC) > Frankfurt Airport

Bus service “WEST (Tor 25/27)” from bus stop 25 to “Tor 24” (LATC)

Bus service “Terminal 1” from “Tor 23” (LATC) to bus stop 25

03:50 23:50 every 7/8 min. (daily)

23:50 02:20 every 15 min. (daily)

03:44 23:14 every 7/8 min. (daily)

23:14 02:14 every 15 min. (daily)

You’ll find the exact times of departure on the current schedules at the bus stop.

Directions / Bus Schedule

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8Simulators / Overview

Full-Flight Simulators BombardierC Series 100/300 (FT73) Bldg. 392 EAST

Full-Flight Simulators EmbraerEmbraer 190 (FT68) Bldg. 392 EAST

Flat Panel Trainers AirbusAirbus A320-200 (PT03) Bldg. 392 WESTAirbus A320-200 (PT05) Bldg. 392 WEST

Flat Panel Trainers BoeingBoeing 747-400 (PT02) Bldg. 392 EASTBoeing 747-8 (PT02) Bldg. 392 EAST

More information:Bldg. 392 WEST First Floor 15 Bldg. 392 EAST First Floor 17

Full-Flight Simulators AirbusAirbus A319-100 (FT40) Bldg. 392 WEST Airbus A320-200 (FT49) Bldg. 392 EASTAirbus A320-200 (FT66) Bldg. 392 WESTAirbus A320-200 (FT71) Bldg. 392 WESTAirbus A321-100 (FT23) Bldg. 392 WESTAirbus A310-300/A300-600 (FT20) Bldg. 392 EASTAirbus NEO A320 (FT75) Bldg. 392 EASTAirbus A330-300 (FT47) Bldg. 392 WESTAirbus A340-300 (FT27) Bldg. 392 WESTAirbus A340-300 (FT36) Bldg. 392 WESTAirbus A340-600 (FT42) Bldg. 392 WESTAirbus A380-800 (FT52) Bldg. 392 EAST

Full-Flight Simulators BoeingBoeing 737-300/-400/-500 (FT19) Bldg. 392 EASTBoeing 747-400 (FT16) Bldg. 392 EASTBoeing 747-400 (FT48) Bldg. 392 EASTBoeing 747-8 (FT61) Bldg. 392 EASTBoeing 757-200/767-300 (FT25) Bldg. 392 EASTBoeing 767-300 (FT41) Bldg. 392 EASTBoeing MD-11 (FT37) Bldg. 392 EASTBoeing 777-300ER (FT70) Bldg. 392 EAST

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9Simulators / Overview

More information:Bldg. 391 Ground Floor 10

Emergency Simulators AirbusA319/320/321 Virtual Slide/CEET Bldg. 391Airbus A320 Slide Tower Bldg. 391Airbus A340-300 Full Motion/CEET Bldg. 391Airbus A380-800 Virtual Slide/CEET Bldg. 391Airbus A310/300-600 Bldg. 391Airbus A340-600 Bldg. 391Airbus 320 Pilot Incapacitation Trainer Bldg. 391Airbus 340 Pilot Incapacitation Trainer Bldg. 391

Emergency Simulators BoeingBoeing 737-300 Full Motion/CEET Bldg. 391Boeing 747-400 Full Motion/CEET Bldg. 391Boeing 747 Door Trainer Upper Deck Bldg. 391Boeing 747-200 Door Trainer Bldg. 391Boeing 737 Pilot Incapacitation Trainer Bldg. 391Boeing 747 Pilot Incapacitation Trainer Bldg. 391Boeing 777 Door Trainer Bldg. 391MD-11 Door Trainer Bldg. 391

Real Fire Fighting Trainer Bldg. 391

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Restaurant MeetingPoint

A319/321

747ST A340First Class

ST

ST

A340ST

ST

SR

SRSR

A380ST

A380-800

A340-300

Access to Emergency Training Facilities

Access to Emergency Training Facilities

737-300

onHands-

Room

B747-200DTB747 DTMD-11DT

B747DT

DT

B747PIT

B737PIT

A320PIT

A340PIT

RFFT

B777DT

10Floor Plans / Building 391 / Ground Floor

The emergency and service training facil ities are located in build ing 391. The training area includes Emergency Simulators such as CEET, Door Trainer, Real Fire Trainer, a Hands-on Room and a Sea Survival Training Pool. You will also find Mock-ups for the Service Training on the Ground Floor. The restaurant offers a selection of meals, snacks and beverages for breakfast and lunch.

Resting RoomSR Seminar Room

Lift Restaurant

Restroom

EM Emergency SimulatorST Service Mock-up

DT Door TrainerRFFT Real Fire Fighting Trainer

PIT Pilot Incapacitation Trainer

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SecurityTraining

Hands-on

Room

11Floor Plans / Building 391 / First Floor

The First Floor has two rooms with Computer-Based Training stations and a Break Room. The Break Room offers snacks & beverages from the vending machine.

Computer-Based Training

Break Room

Lift

Lockers

Restroom

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Virtual Aircraft

Visit

Hands-on

Room

12Floor Plans / Building 391 / Second Floor

Three rooms with Computer-Based Training stations offer the opportu-nity for individual training.

Computer-Based Training

Break Room

Lift

Restroom

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WEST EAST

Floor Plans / Building 392 / Overview

Building 392 has two sections: WEST and EAST.These are linked by a central oval section. The building is designed for 22 Full-Flight Simulators.

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Entrance

Service Center Smoking Area

14Floor Plans / Building 392 WEST / Ground Floor

The cafeteria “Bartesse” on the Ground Floor offers a selection of hot and cold beverages and snacks.It opens from 8:00 a.m. to 10:00 p.m.

Copy Room

Service Center / Travel Services

Internet Station

Cafeteria “Bartesse”

Smoking Area

Lift

Restroom

WEST

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FT42

A340-600

FT36

A340-300

FT27

A340-300

FT23

A319-100

FT66

A320-200

FT40

FT47

A330-300

A321-100

FT71

A320-200

PT03

A320-200FPT

PT05

A320-200FPT

PT03A320-200B

FT71A320-200 B

PT05A320-200B

15Floor Plans / Building 392 WEST / First Floor

Access to all 8 Full-Flight Simulators and 3 Flat Panel Trainers in building 392 WEST via the gallery on the First Floor.

B Briefing RoomFPT Flat Panel TrainerS Full-Flight Simulator

Lift

Restroom

WEST

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A340-300 FT27

A340-300 FT36

A340-600 FT42

A320-200 FT66

A321-100 FT23

A319-100 FT40

A330-300 FT47

A310-300 FT20

FT20

MultifunctionalRoom

16Floor Plans / Building 392 WEST / Second Floor

The Briefing Rooms for the WEST section are located in the central section. A room with lockers is located nearby.

WEST

Break RoomB Briefing Room

Copy Room

Lift

Lockers

Prayer Room

Restroom

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A380-800FT52FT61

FT70

777-300ERA310-300/

FT16FT75FT48FT25

FT41

FT37 FT20 FT49 FT19

747-8

FT68

Embraer 190

FPT 747-400/747-8 PT02B +

FT73

CS 100/300

NEO A320

WEST

Entrance

17

Access to all 14 Full-Flight Simulators and 1 Flat Panel Trainer in building 392 EAST via the gallery on the First Floor.

FPT Flat Panel TrainerS Full-Flight Simulator

Lift

Restroom

Floor Plans / Building 392 EAST / First Floor

EAST

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NEO A320 FT75 B

FT68 EMB190

A380-800FT52

B

FT70

Access to Briefing Rooms East

Access to Briefing Rooms East

FT17

747-8 FT61/PT02 alternate

747-8 FT61

FT73

B CS 100/300

777-300ER

FT19

18

The Briefing Rooms for the EAST section are also loca-ted on the Second Floor. You can store your manuals etc. in one of the lockers. The Break Room offers free internet access, a printer and vending machines with hot and cold beverages and snacks.

Break RoomB Briefing Room

Copy Room

Lift

Lockers

Restroom

Floor Plans / Building 392 EAST / Second Floor

EAST

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GROUP SERVICES OF LUFTHANSA AVIATION TRAININGWe are there for you: 24 hours a day, 7 days a week.Phone: +49 (0)69 696 72 444Fax: +49 (0)69 696 93 950E-mail: [email protected]

SIM KEY CARDIn order to access the simulators, you will require a SIM key card. It can be obtained from the Service Center in building 392 between 7:30 a.m. and 6:00 p.m., or from the reception in building 391 at all other times. To enter building 392 at night, please hold your SIM key card to the card reader located in front of the entrance area.Service Center Bldg. 392 WEST, Ground Floor 14

Services / Services of Lufthansa Aviation Training

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TRAVEL SERVICES FRANKFURTYou concentrate on your training; we handle everything else. Our Travel Services are there for you – either to book a flight, hotel or taxi or to answer questions and provide useful tips and information.Service hours: Mon–Sat from 9:00 a.m. to 5:00 p.m.

Lufthansa Aviation Training CenterAirportring, Tor 24, Bldg. 39260549 FrankfurtPhone: +49 (0)69 696 93 750Fax: +49 (0)69 696 93 950E-mail: [email protected]. 392 WEST, Ground Floor 14

Services / Services of Lufthansa Aviation Training

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INTERNETTerminals with free internet access:Service Center Bldg. 392 WEST, Ground Floor 14

Break Rooms Bldg. 392 WEST, Second Floor 16

Bldg. 392 EAST, Second Floor 18

WLAN ZONESEntrance Hall Bldg. 391, Ground Floor 10 Cafeteria “Bartesse” Bldg. 392 WEST, Ground Floor 14

Break Rooms Bldg. 392 WEST, Second Floor 16

Bldg. 392 EAST, Second Floor 18

Simulator Briefing Rooms Bldg. 392 WEST, Second Floor 16

Bldg. 392 EAST, Second Floor 18

COPY ROOMSService Center Bldg. 392 WEST, Ground Floor 14

Break Rooms Bldg. 392 WEST, Second Floor 16

Bldg. 392 EAST, Second Floor 18

Services / Business Services

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22Services / Food and Beverages

RESTAURANT Payments are by card only; cash is not accepted. To obtain your guest card, please leave a deposit of €10.00 at the vending machine in the foyer of building 391.Opening hours: Mon–Fri 7:00 a.m.–2:00 p.m.Bldg. 391, Ground Floor 10

CAFETERIA “BARTESSE” The “Bartesse” serves coffee, tea, snacks and a selection of beverages. Cash payments are accepted.Opening hours: Mon–Sun 8:00 a.m.–10:00 p.m.Bldg. 392 WEST, Ground Floor 14

VENDING MACHINESSnacks are available from the vending machines 24 hours a day, 7 days a week.Entrance Hall Bldg. 391, Ground Floor 10

Break Rooms Bldg. 391, First Floor 11 Bldg. 392 WEST, Second Floor 16

Bldg. 392 EAST, Second Floor 18

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23Services / Lockers, Parking, Resting Room

LOCKERSThere are lockers available for your luggage.Bldg. 391, First Floor 11

PARKINGParking space is available in different areas around the Lufthansa Aviation Training Center.

RESTING ROOMThere is a Resting Room available on the Ground Floor of building 391. Please contact the reception in building 391 for the keys.Bldg. 391, Ground Floor 10

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24Services / Customer Satisfaction Management

WE VALUE YOUR FEEDBACK As a company with a strong customer focus, we do everything we can to provide the finest service possible. Your suggestions or criticism can help us to improve. We look forward to receiving your comments via any of the channels listed below.

HOTLINE All our Briefing Rooms have a telephone and a list of numbers to dial if you have any queries, or would like to provide feedback. Your call will be answered personally by an Lufthansa Aviation Training staff member.

Outside the Briefing Rooms please call +49 (0)69 696 72 444. This number is available for you at any time.

OUR STAFFOur Service Center or Maintenance colleagues will be happy to receive your feedback and forward it to the right place. If you’d like to track your feedback’s progress, please leave your contact data so we can respond.

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25Services / Customer Satisfaction Management

eTLB SATISFACTION SURVEYAfter your simulator session, a short satisfaction survey will appear on the display of your eTLB. This takes just two minutes to complete, and we would greatly appreciate your co-operation. You’ll find an eTLB on every simulator.

E-MAIL AND CONTACTLike to send feedback from outside the Training Center?

Please e-mail us at [email protected], or visit our website www.lufthansa-aviation-training.com and use the contact form in the contact area.

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Lufthansa Aviation Training Germany GmbHAirportring, Tor 2460549 Frankfurt/MainGermanyPhone: +49 (0)69 696 72 444Fax: +49 (0)69 696 98 72 444E-mail: [email protected]