free vs. paid business models: the hidden role of engineers as marketers
DESCRIPTION
Microsoft Engineering Forum 2011.TRANSCRIPT
Nicolas Pujol Investor, advisor, author of The Mind Share Market
$0
Skype: $8.5B
Google: $160B
Facebook: $55B?
Apple: $320B
Before
Now
After
Non-monetary transactions
Gift economics
Barter exchange
井
1
Reference: Federal Trade Commission Guide 251.1 on the use of the word “free” in commerce
Source: http://web.mit.edu/ariely/www/MIT/Papers/zero.pdf, expanded in The Mind Share Market
P>0
P=0 P=0
Productive marketing:
The product is the ad
Classic marketing:
Ad is a message
Commercial transaction
The opacity problem of market shares
By nature, new demand (P2=0; Q2=maximum value)
is not visible before: a) product release and b) awareness
Product 1:
90% market share
Priced at P1>0
Product 2:
10% market share
Priced at P2>0
P1 P2
Product 3 appears, priced at P3=0
P1 P2 P3
Commercial markets Mind share markets
New commercial market
Productive marketing: Producing value to customers before a commercial transaction occurs
The product is the ad, and affordable to everyone
Downloadable software SaaS (digitization of bricks and mortar)
Higher education
Telephony Physical product trials Healthcare? Insurance?
1. Two-sided platform: Different categories of users
Ad-funded models, video games, shopping malls, credit cards
2. Freemium: Same category of users
Sub-categories to upsell
(Semi-applicable: Tying)—“It’s free if you pay”
More info: Scholarly papers on www.SSRN.com (technical) or The Mind Share Market (illustrated)
Conventional marketing Productive marketing
The subtractive future and what you can do
Price gaps will be filled
Address pent-up demand, upfront
If customers want freedom… Strains don’t belong (nuances)
Maximizes market share and profit, even in the absence of competition (Parker, Van Alstyne)
Will solve other problems