frequently asked questions (faqs) - help.sap.com

PUBLICSAP Logistics Business Network, Global Track and Trace OptionDocument Version: LBN 2.0 – 2021-12-12

Frequently Asked Questions (FAQs)

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Content

1 About the FAQs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 FAQs for Model Administrators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42.1 Manage Models (MM) app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72.2 Check Processes and Events (CPE) app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3 FAQs for Message Log Administrators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103.1 View Logs (VL) app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133.2 Manage Message Logs (MML) app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143.3 Manage Integration Logs App. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153.4 Manage Event Logs (MEL) app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

4 FAQs for Transportation Planners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174.1 Track Shipments (TS) app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5 FAQs for Receiving Specialists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215.1 Monitor Inbound ASNs (MIA) app. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2 PUBLICFrequently Asked Questions (FAQs)

Content

1 About the FAQs

This document covers the frequently asked questions (FAQs) for SAP Logistics Business Network, global track and trace option. They are particularly useful when you are getting started.

The GTT FAQs are organized by role, so start by selecting the FAQs for your role.

Frequently Asked Questions (FAQs)About the FAQs PUBLIC 3

2 FAQs for Model Administrators

Here you will find some frequently asked general questions about using the global track and trace option for SAP Logistics Business Network.

What does the model administrator do?The model administrator is a business user that

● creates, maintains and deploys GTT models● exports and imports draft models● activates and deactivates deployed models● uses template models and customizes them as required● maintains the model data structure● manages applicable business rules by using event-to-action script● maps IDOC integration and Visibility Provider integration● tries out the Write/Read services generated by model deployment● verifies the tracked process data, planned event data, and other event data under the selected process

type and corresponding process

As a model administrator, which apps can I use and what do they do?

Role App Name Use GTT Documentation

Model Administrator MM Manage Models ● Creates models from scratch

● Updates, deploys and deletes models

● Exports and imports draft models

● Activates and deactivates deployed models

● Uses template models and customizes them as required

● Maintains the model data structure

● Manages applicable business rules by

Guide for Model Administrators (Creating and Deploying Version 2 Models)


FAQs for Model Administrators


using Event-to-Action script

● Maps IDOC integration and Visibility Provider integration

● Tries out the Write/Read services generated by model deployment

CPE Check Processes and Events

● Displays all the tracked processes that have been deployed, to test the models, and to check the data

● Displays details of all its events for a selected tracked process

● Displays the data for standard and user-defined fields in the model

Guide for Model Administrators (Creating and Deploying Version 2 Models)

How can I find GTT documents?GTT documents are available on the web from: help.sap.com/gtt. Some of the documents can be downloaded for ease of use. However, they are updated regularly, sometimes between releases, with, for example, the latest features and details of the most recent bug fixes. So, before you start to read a particular document, please always check online to ensure that you have the latest version.

How do I create my own model?You create and edit a GTT model in the MM app.

To learn how to build a GTT model, see the Guide for Model Administrators.

What should I do if I experience problems with the GTT system?Your GTT system has been set up by your technical team and is run by your system administrator. If you experience issues while using your GTT system, please contact your system administrator.

Which browsers are supported?The SAP Logistics Business Network, global track and trace option apps support the standard browsers supported by SAP BTP. For more information, see Browser Support chapter in Feature Scope Description for SAP BTP, Cloud Foundry, ABAP, and Kyma Environments.

Frequently Asked Questions (FAQs)FAQs for Model Administrators PUBLIC 5

http://help.sap.com/gtt

https://help.sap.com/doc/5e8107bf49684962b897217040398007/Cloud/en-US/SAP_BTP_FSD.pdf


Which languages are supported?GTT Version 2 apps support the following languages:

● English● German● Dutch● Italian● French● Polish● Brazilian Portuguese● Russian● Simplified Chinese● Spanish● Turkish● Japanese

How do I change the app language?The app language is defined by the language setting in your Web browser. You can also change the language by clicking the user button in the upper-right corner of the Fiori Launchpad window and choosing Settings. Then choose Language & Region and select the language that you want.

Where can I find a glossary for the terms used in the apps and user assistance?You can find term definitions in the SAP terminology database:

1. Go to http://sapterm.com and click Look up SAP terminology.2. Enter the search criteria:

1. Enter the term.2. Select the source and target language.3. Select the Advanced Search checkbox and choose the SCM-LBN-GTT component.

3. Click Search.

Is there any in-app help available?Yes. To see it, on the Fiori Launchpad, click the green question mark (?) on the top right. This turns on a short description of each app.

You now have several options including:

● On the left menu, you can click on the apps that your role can use. If you do so, you’ll see more FAQs covering your role and that app.

● On the right side menu, you can print this page. This printout includes the answers to any questions you have currently selected.

● Also, on the right side menu, please feel free to provide any comments that might help us to improve this section, such as corrections or suggestions for other FAQs.



http://help.sap.com/disclaimer?site=http%3A%2F%2Fsapterm.com

2.1 Manage Models (MM) app

Here you will find some frequently asked questions about the MM app.

What does the MM app enable me to do?

This app allows assigned users to manage GTT models. The tasks associated with this app include the following:

● Create models from scratch● Update, deploy and delete models● Export and import draft models● Activate and deactivate deployed models● Use template models and customize them as required● Maintain the model data structure● Manage applicable business rules by using the event-to-action script● Map IDOC integration and Visibility Provider integration● Try out the Write/Read services generated by model deployment

Are there any template models that I can use for reference?

Yes, you can find them by clicking For Template Apps under the Sample Codes menu on the top right of the model overview page. You can also customize them to fit your needs.

Can I use the MM app to integrate with any third-party systems?

Yes, you can go to the IDOC Integration tab of the MM app to use the IDOC services to process corresponding IDOC files, either from SAP ERP or from other third-party systems. You can use them to map on tracked processes, events and their fields.

How can I integrate with a visibility provider?

To integrate with a visibility provider, you need to:

1. Go to the Configure Partner Connections app to set up a B2B connection with the visibility provider. For more, see .

2. Go to the Visibility Provider Integration tab of the MM app to map visibility provider interfaces with a tracked process and its actual events. For the interfaces, refer to the global track and trace option APIs in the SAP API Business Hub: https://api.sap.com/package/LbnGlobalTrackAndTrace?section=Artifacts

Can I translate the model metadata fields into other languages and how?

Yes, you can click the Translate button on the corresponding pages of the MM app to add the translation.

When do I need to upgrade a model?

There’s no need for you to upgrade a model. We will help upgrade your model in each release if there are any changes or enhancements. You can check the upgradation status of your model in the History view of the model. If you find any problems, log your incident in ServiceNow with component SCM-LBN-GTT.


http://help.sap.com/disclaimer?site=https%3A%2F%2Fapi.sap.com%2Fpackage%2FLbnGlobalTrackAndTrace%3Fsection%3DArtifacts

Can I apply rules used in SAP Business Rules service to GTT models?

No, rules (which are called the Event to Action script in the MM app) used for GTT models must be created and activated in the MM app. Rules that have been defined or deployed in SAP Business Rules service are not supported in GTT Version 2 models.

Where can I maintain the recipient, the sender, and reply details for email notifications?

You can maintain the recipient in two ways:

● First go to the Manage Notification Templates app to choose system-defined /application-defined placeholders or define user-defined placeholders in the Recipients field, and then go to the Manage Models app to set the value of placeholders in the Event to Action script.

● Or go to the Manage Models app to directly define a Recipient value in the recipients payload in the Event to Action script.

You cannot maintain the sender. The sender is the system email address of SAP Logistics Business Network.

You can maintain the reply details (the email subject and body) in the Manage Notification Templates app.

For more, see in Reminder Service for Verison 2 and in Administration Guide for Version 2.

Why can’t I deploy a model?

If you can’t deploy a model, a model validation error or technical communication error will pop up. You can check the detailed error message and what you should do in the History view of the model.

What does correlation level mean?

Correlation level:

● is the level of event correlation propagation between tracked processes within a model● is specified as an integer from 1 to 5

Each tracked process has a list of observed tracked processes. You can add a tracked process to the observed tracked process list by the process creation/update event or by some other actual events.

For example, suppose tracked process A observes tracked process B and tracked process B observes tracked process C.

● If the model is configured to have 1 level of correlation, then events reported to tracked process C are also correlated to B.

● If the model is configured to have 2 levels of correlation, then events reported to tracked process C are also correlated to both tracked processes A and B.

● And so on.



2.2 Check Processes and Events (CPE) app

Here you will find some frequently asked questions about the CPE app.

What does the CPE app enable me to do?This app allows assigned users to check a tracked process with its event data based on a deployed GTT model. The tasks associated with this app include the following:

● Display all the tracked processes that have been deployed, to test the models, and to check the data● Display details of all its events for a selected tracked process● Display the data for standard and user-defined fields in the model

Why can’t I find the process type that I defined in the MM app?You need to ensure that you have deployed the model successfully in the MM app before you check the process type in the CPE app.

Why can’t I find the user model field that I defined in the MM app?You need to set the field as Readable and ensure that you have deployed the model successfully in the MM app.

Can I customize the filters and columns on the Process List page?Yes. Five basic filters and seven basic columns are displayed by default. You can find the other filters by clicking the Adapt Filters button, and other columns by clicking the Settings icon. Then you can change the default settings and save your own variants.

Can I customize the tables on the Process Details page and further pages?Yes. You can customize the table settings by clicking the Settings icon and save the customized table as a variant.

Why is the event that I reported displayed in the Other Events tab?GTTUpdatePlanEvent data and all the actual event data that has been reported without any reference to a planned event are displayed here.

What does the Refresh button enable me to do？The Refresh button enables you to reload the data without reloading the entire page, which is a quick way to check the latest data. But if you have changed your model, use the browser's refresh button to reload the data.


3 FAQs for Message Log Administrators


What does the message log administrator do?The message log administrator is a business user that

● monitors the processing of messages from integrated internal systems and connected external partners● monitors the processing of events from messages● maintains the log retention period● logs, filters and analyzes processing errors● retriggers the events or correlations

As a message log administrator, which app can I use and what does it do?


Message Log Administrator

VL View Logs Displays an at-a-glance overview of the available logs and their statuses

Guide for Message Log Administrators

MML Manage Message Logs ● Displays a list of all the messages used to update a process or for business actual event reporting

● Displays log details for each message including its process flow and payload

● Displays log details for each event including its process history and payload

● Displays log details for each correlation about its process history, phase by phase



FAQs for Message Log Administrators


● Enables historical events and correlations, within a retention period, to be retriggered.

MEL Manage Event Logs ● Displays a list of all the events (tracked process events and actual events), and their correlations

● Displays log details for each event including its process flow, process history and payload

● Displays log details for each correlation about its process history, phase by phase

● Enables historical events and correlations, within a retention period (which is configured in the MML app), to be retriggered.


MIL Manage Integration Logs

Displays the inbound and outbound integration messages related to location replication and visibility providers that are processed by SAP Logistics Business Network


How can I find GTT documents?GTT documents are available on the web from: help.sap.com/gtt. Some of the documents can be downloaded for ease of use. However, they are updated regularly, sometimes between releases, with, for example, the latest features and details of the most recent bug fixes. So, before you start to read a particular document, please always check online to ensure that you have the latest version.

Frequently Asked Questions (FAQs)FAQs for Message Log Administrators PUBLIC 11


What should I do if I experience problems with the GTT system?Your GTT system has been set up by your technical team and is run by your system administrator. If you experience issues while using your GTT system, please contact your system administrator.




How do I change the app language?The app language is defined by the language setting in your Web browser. You can also change the language by clicking the user button in the upper-right corner of the Fiori Launchpad window and choosing Settings. Then choose Language & Region and select the language that you want.




3. Click Search.


You now have several options including:









3.1 View Logs (VL) app

Here you will find some frequently asked questions about the VL app.

What does the VL app enable me to do?

This app allows you to have an at-a-glance overview of the available logs and their statuses, based on the data from the following three apps: Manage Message Logs (MML), Manage Event Logs (MEL), and Manage Integration Logs (MIL).

How can I navigate to the MML, MEL, and MIL apps from the VL app?

There are three ways:

● You can click the header tile of the Message Log View, Event Log View, and Integration Log View cards.● You can click the corresponding link in the Quick Links card.● If you want to see the messages or events or integration logs with a specific type of status or error message

(in the case of events), you can click the corresponding color-coded block in the donut chart or bar chart (in the case of events).

Can I resize or rearrange the log view cards and the Quick Links card?

Yes. You can customize your view by dragging and dropping these four cards to the places you want. To resize the card, move your cursor to the bottom right corner of the card to see an Enlarge icon, then drag the card to the size you want.

What does the status Pending mean?

The status Pending means that the message processing is not finished. You need to wait and refresh the Message Details page for the result.

What does the status Not Relevant mean?

The status Not Relevant means that the event is correlated with the observing tracked process but does not match any admissible planned or unplanned events.

For example, suppose that the tracked process “Delivery” observes the tracked process “Shipment”.

When the event “Geolocation Update” is correlated with the tracked process “Delivery” but there is no admissible planned or unplanned events designed for this event, the status of this event then becomes “Not Relevant”.


3.2 Manage Message Logs (MML) app

Here you will find some frequently asked questions about the MML app.

What does the MML app enable me to do?This app allows assigned users to view all the technical logs for all the message data, phase by phase and, if necessary, retrigger certain events or their correlations for the message. The tasks associated with this app include the following:

● Displays a list of all the messages used to update a process or for business actual event reporting● Displays log details for each message including its process flow and payload● Displays log details for each event including its process history and payload● Displays log details for each correlation about its process history, phase by phase● Enables historical events and correlations, within a retention period, to be retriggered.

How does the MML app receive the external source types? SAP ERP messages are sent with the predefined support of IDOC adapter. Visibility Provider messages are sent with the Visibility Provider adapter. The other external messages need to call the write service directly.

What is the Tracking ID? The Tracking ID, which is parsed from the message payload, refers to the tracked process ID.

What is the Message No.?The Message No. is the message identification number given by the source system.

What is the Source ID? The Source ID is the source system ID identified by the global track and trace option or the LBN ID of the visibility provider.

What does the source type Internal mean? Internal indicates that the message is generated by the global track and trace option.

What does the Event Type mean? The type of events that the message creates, such as the process update event, process deletion event, and actual business event.

What does the status Pending mean? The status Pending means that the message processing is not finished. You need to wait and refresh the Message Details page for the result.

What does the status Not Relevant mean? The status Not Relevant means that the event is correlated with the observing tracked process but does not match any admissible planned or unplanned events.

For example, suppose that the tracked process “Delivery” observes the tracked process “Shipment”.



When the event “Geolocation Update” is correlated with the tracked process “Delivery” but there is no admissible planned or unplanned events designed for this event, the status of this event then becomes “Not Relevant”.

What does the Retention button enable me to do?

You can use it to control the log volume by setting the retention period. The default and maximum period is 30 days.

What does the Retrigger button enable me to do?

The Retrigger button allows you to retrigger a selected process event, actual event or correlation, but not including an overdue event type.

Retriggering:

● reprocesses the selected item from phase one to the last phase● allows you to fix an error then retrigger the item with the error and in so doing, clear the error● generates a new entry in the Process History tab on the Event Details page or Correlation Details page

Note that if you retrigger an event on the Event Details page, it will restart all its following correlations.

If you retrigger a correlation on the Correlation Details page, it will only restart the selected correlation.

3.3 Manage Integration Logs App

Are you a solution owner or a data contributor with a question about your Manage Integration Logs app? If so, take a look at these FAQs.

One of the messages had a Failed status. Can I reprocess this message?

Yes, after you solve the configuration or syntax issues pertaining to that business document, you can choose to reprocess this message. The system revaluates the status of the entries in this tab and based on the feedback from SAP Cloud Integration, the messages may or may not move to other statuses.

After I reprocessed a message, I am not able to view the log. Why?

When you reprocess a message with the status Failed or Escalated, the system clears the old log and creates a new log. Hence when the message is reprocessing or after the message has been successfully reprocessed, you may not be able to view the log.

The system does not fetch any results when I search based on the Correlation ID from the filter bar. Why?

The system does not allow you to search and filter results using the correlation ID only in the Submitted for Reprocessing tab as this is a temporary status for the message.


3.4 Manage Event Logs (MEL) app

Here you will find some frequently asked questions about the MEL app.

What does the MEL app enable me to do?This app allows assigned users to view all the technical logs for all the event data, phase by phase and, if necessary, retrigger one or multiple events or their correlations. The tasks associated with this app include the following:

● Displays a list of all the events (tracked process events and actual events), and their correlations● Displays log details for each event including its process flow, process history and payload● Displays log details for each correlation about its process history, phase by phase● Enables historical events and correlations, within a retention period (which is configured in the MML app),

to be retriggered● Enables the setup of rules to retrigger certain events and correlations automatically.

What does the Auto Retrigger Rules button enable me to do?It allows you to set up rules to retrigger certain events and event correlations automatically.

How often does the system run my auto retrigger rule?After you activate the rule, the system will filter the events and event correlations based on the rule and retrigger them every five minutes.

NoteSome FAQs for the MML app also apply to the MEL app. For more, see Manage Message Logs (MML) app [page 14].



4 FAQs for Transportation Planners


What does the transportation planner do? The transportation planner is a business user that

● tracks the available shipments● monitors the milestone fulfillment status of shipments● reports planned and unplanned events for the shipment● monitors the real-time location and status of the shipments and the relevant freight units● tracks the carbon emissions of the shipments.

As a transportation planner, which app can I use and what does it do?

Role App Name Use GTT documentation

Transportation Planner TS Track Shipments ● Displays a list of all the available shipments

● Monitors the milestone fulfillment status of shipments

● Reports planned and unplanned events for the shipment

● Monitors the real-time location and status of the shipments and the relevant freight units

● Tracks the carbon emissions of the shipments

● Supports navigation to the Monitor Inbound ASNs app to check the real-time location and status

Guide for Transportation Planners

How can I find GTT documents? GTT documents are available on the web from: help.sap.com/gtt. Some of the documents can be downloaded for ease of use. However, they are updated regularly, sometimes between releases, with, for example, the latest

Frequently Asked Questions (FAQs)FAQs for Transportation Planners PUBLIC 17


features and details of the most recent bug fixes. So, before you start to read a particular document, please always check online to ensure that you have the latest version.

What should I do if I experience problems with the GTT system? Your GTT system has been set up by your technical team and is run by your system administrator. If you experience issues while using your GTT system, please contact your system administrator.




How do I change the app language?The app language is defined by the language setting in your Web browser. You can also change the language by clicking the user button in the upper-right corner of the Fiori Launchpad window and choosing Settings. Then choose Language & Region and select the language that you want.




3. Click Search.


Yow now have several options including:

18 PUBLICFrequently Asked Questions (FAQs)FAQs for Transportation Planners







4.1 Track Shipments (TS) app

Here you will find some frequently asked questions about the TS app.

What does the TS app enable me to do? This app allows you to monitor the real-time execution status of LE-TRA shipments and freight documents from SAP S/4HANA and report events manually. The tasks associated with this app include the following:

● Displays a list of all the available shipments● Monitors the milestone fulfillment status of shipments including Loading Start, Check-in, Loading End,

Departure, Proof of Delivery, Arrival, etc.● Reports planned and unplanned events for the shipment● Monitors the real-time location and status of the shipments and the relevant freight units● Tracks the carbon emissions of the shipments● Supports navigation to the Monitor Inbound ASNs app to check the real-time location and status

Can I customize the filters and columns on the overview page? Yes. Nine basic filters and seven basic columns are displayed by default. You can find the other filters by clicking the Adapt Filters button, and other columns by clicking the Settings icon. Then you can change the default settings and save your own variants.

What’s the difference between event status Delay, Late and Overdue?● Status Delay indicates that a Delay event is reported.● Status Late indicates that an actual event is reported to occur later than the expected time window.● Status Overdue indicates that no actual event has been reported when the expected time window is

overdue.

How can I upload attachments on the Shipment Details page? If you created a user model field with its type as Attachments in the GTT standard model “gttft1” for this event, you can upload the attachments when you report this event.

Why can’t I see the Attachments button in the Tracking Timeline tab? The Attachments button only appears after you upload the attachments when you report the event.

Why can’t I see the emission information on the Shipment Details page? The emission information only appears in the Additional Information tab when the relevant emission event is reported.

Frequently Asked Questions (FAQs)FAQs for Transportation Planners PUBLIC 19

How can I navigate to the Monitor Inbound ASNs app from the TS app? There are two ways. You can navigate to the Monitor Inbound ASNs app both from a shipment and a freight unit.

● For LE-TRA scenario, in the Tracking Timeline tab of the Shipment Details page, click one of the deliveries in the Items button

● For TM scenario, you can navigate from a freight unit:○ First, go to Freight Unit Details page○ Click a delivery number in the Freight Unit Items tab.

20 PUBLICFrequently Asked Questions (FAQs)FAQs for Transportation Planners

5 FAQs for Receiving Specialists


What does the receiving specialist do? The receiving specialist is a business user that

● monitors the inbound ASN/delivery fulfillment status● tracks the inbound ASN/delivery processes● monitors the real-time transportation route of the inbound delivery.

Frequently Asked Questions (FAQs)FAQs for Receiving Specialists PUBLIC 21

As a receiving specialist, which app can I use and what does it do?

Role App Name Use GTT documentation

Receiving Specialist  MIA Monitor Inbound ASNs ● Displays key and user-defined information tracked for an inbound ASN/delivery process

● Displays the tracking timeline to reflect the latest status of the events of an inbound ASN/delivery process

● Displays the real-time transportation route in the map view of the inbound ASN/delivery

● Displays the relationships between inbound ASN/delivery and shipment. If you use SAP Transportation Management (SAP TM) to manage the inbound ASN fulfillment, it displays the relationships between inbound ASN/delivery items and freight unit items.

● Supports navigation to the Track Shipments (TS) app to check freight unit details.

Guide for Receiving Specialists

How can I find GTT documents? GTT documents are available on the web from: help.sap.com/gtt. Some of the documents can be downloaded for ease of use. However, they are updated regularly, sometimes between releases, with, for example, the latest features and details of the most recent bug fixes. So, before you start to read a particular document, please always check online to ensure that you have the latest version.


FAQs for Receiving Specialists


What should I do if I experience problems with the GTT system? Your GTT system has been set up by your technical team and is run by your system administrator. If you experience issues while using your GTT system, please contact your system administrator.




How do I change the app language?The app language is defined by the language setting in your Web browser. You can also change the language by clicking the user button in the upper-right corner of the Fiori Launchpad window and choosing Settings. Then choose Language & Region and select the language that you want.




3. Click Search.


Yow now have several options including:








5.1 Monitor Inbound ASNs (MIA) app

Here you will find some frequently asked questions about the MIA app.

What does the MIA app enable me to do? This app allows you to monitor the inbound ASN/delivery fulfillment status. The tasks associated with this app include the following:

● Displays key and user-defined information tracked for an inbound ASN/delivery process● Displays the tracking timeline to reflect the latest status of the events of an inbound ASN/delivery process● Displays the real-time transportation route in the map view of the inbound ASN/delivery● Displays the relationships between inbound ASN/delivery and shipment. If you use SAP Transportation

Management (SAP TM) to manage the inbound ASN fulfillment, it displays the relationships between inbound ASN/delivery items and freight unit items.

● Supports navigation to the Track Shipments (TS) app to check freight unit details.

Can I customize the filters and columns on the overview page? Yes. Nine basic filters and eight basic columns are displayed by default. You can find the other filters by clicking the Adapt Filters button, and other columns by clicking the Settings icon. Then you can change the default settings and save your own variants.

What does ASN stand for?It stands for "Advanced Shipping Notification" sent by the supplier to the buyer.

What is the inbound delivery?It is a document generated in the buyer' s SAP ERP system to store the content from the inbound ASN.

Can I customize the tables on the Delivery Details page?Yes. You can customize the table settings by clicking the Settings icon and save the customized table as a variant.

What’s the difference between event status Delay, Late and Overdue?● Status Delay indicates that a Delay event is reported.● Status Late indicates that an actual event is reported to occur later than the expected time window.● Status Overdue indicates that no actual event has been reported when the expected time window is

overdue.

Can I report an event in the MIA app? No, you can’t. But after an event is reported, you can check the details in the Tracking Timeline tab of the Delivery Details page.


FAQs for Receiving Specialists

Why can’t I see the Attachments button in the Tracking Timeline tab? The Attachments button only appears after you upload the attachments when you report an event.

Can I view the details of an actual event? Yes. In the Tracking Timeline tab of the Delivery Details page, you can click the Reporting History or Show Details button to navigate to the Event Details page to view the actual event details.


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