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Using the Enneagram to encourage employee engagement

Donna Williams-Ormond, SHRM-CP - Operations Manager,

Richmond Gas Works &Department of Public Utilities

Deborah Egerton, PhD

Trinity Transition Consultants, President & Founder

Friday, May 4, 2018

Richmond Gas Works & The Department of Public Utilities

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Is a Municipally owned utilityServing the region for more than 170

yearsFive separate utilities:

• Natural Gas• Water• Wastewater• Storm water• Electric Streetlights

Serving more than 500,000 residential and commercial customers in Richmond and surrounding metropolitan areaOver 700 employees

Enneagram (ANY a Gram)

The Enneagram is a highly sophisticated system of nine personality profiles that are meant to help us know ourselves and others. Each type profile serves as a customized road map for on-going personal growth and professional development consistent with categories of modern psychological typology. This methodology can foster a greater understanding through a universal language that transcends gender, nationality and culture. While we are all unique, we share common experiences and this connection can build stronger teams and more effective work relationships.

-Helen Palmer

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Doesn’t Enneagram Restrict You

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Actually it's the other wayaround, as Don Richard Risopoints out: the Enneagramshows you what boxes to getout of. Most people are notaware of their own fixations,or how powerfully theyaffect our consciousness.

Do You Know Someone Who Is…

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• Too Confrontational• Too Anxious• Too Moody• Too Black and White• Too Non-Confrontational• Too Analytical• Too Helpful/Needy• Too Confident• Too Happy

Today’s Talking Points

• The Intelligence Centers or Triads

• The Nine Types

• Uses For Employee Engagement

• Resources For Self Discovery

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Points to Remember

• Self Diagnosis – Be Selfish

• Do Not Use as a Weapon

• We Have a Connection to Each Type

• Core Motivation not Just Behavior

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The Intelligence Centers and Emotions

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• Gut/Instinct - Sensing 8, 9, and 1 - Anger

• Heart – Feeling 2, 3, and 4 – Shame

• Head – Thinking 5, 6, and 7 - Fear

Type 8 (The Challenger)

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• Key Motivations: Want to be self-reliant, to prove their strength and resist weakness, to be important in their world, to dominate the environment, and to stay in control of their situation.

• Basic Fear: Of being harmed or controlled by others

• Basic Desire: To protect themselves (to be in control of their own life

and destiny)

• Enneagram Eight with a Seven-Wing: "The Maverick"

• Enneagram Eight with a Nine-Wing: "The Bear"

Type 9 (Peacemaker)

• Key Motivations: Want to create harmony in their environment, to avoid conflicts and tension, to preserve things as they are, to resist whatever would upset or disturb them

• Basic Fear: Of loss and separation

• Basic Desire: To have inner stability "peace of mind"

• Enneagram Nine with an Eight-Wing: "The Referee"

• Enneagram Nine with a One-Wing: "The Dreamer"

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Type 1 (The Reformer)

• Key Motivations: Want to be right, to strive higher and improve everything, to be consistent with their ideals, to justify themselves, to be beyond criticism so as not to be condemned by anyone.

• Basic Fear: Of being corrupt/evil, defective

• Basic Desire: To be good, to have integrity, to be balanced

• Enneagram One with a Nine-Wing: "The Idealist"

• Enneagram One with a Two-Wing: "The Advocate"

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• Key Motivations: Want to be loved, to express their feelings for others, to be needed and appreciated, to get others to respond to them, to vindicate their claims about themselves

• Basic Fear: Of being unwanted, unworthy of being loved

• Basic Desire: To feel loved• Enneagram Two with a One-

Wing: "Servant"• Enneagram Two with a Three-Wing: "The

Host/Hostess"

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• Key Motivations: Want to be affirmed, to distinguish themselves from others, to have attention, to be admired, and to impress others.

• Basic Fear: Of being worthless

• Basic Desire: To feel valuable and worthwhile

• Enneagram Three with a Two-Wing: "The Charmer"

• Enneagram Three with a Four-Wing: "The Professional"

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• Key Motivations: Want to express themselves and their individuality, to create and surround themselves with beauty, to maintain certain moods and feelings, to withdraw to protect their self-image, to take care of emotional needs before attending to anything else, to attract a "rescuer."

• Basic Fear: That they have no identity or personal significance

• Basic Desire: To find themselves and their significance (to create an identity)

• Enneagram Four with a Three-Wing: "The Aristocrat"

• Enneagram Four with a Five-Wing: "The Bohemian"

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Type 5 (The Investigator)

• Key Motivations: Want to possess knowledge, to understand the environment, to have everything figured out as a way of defending the self from threats from the environment.

• Basic Fear: Being useless, helpless, or incapable

• Basic Desire: To be capable and competent

• Enneagram Five with a Four-Wing: "The Iconoclast"

• Enneagram Five with a Six-Wing: "The Problem Solver"

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• Key Motivations: Want to have security, to feel supported by others, to have certitude and reassurance, to test the attitudes of others toward them, to fight against anxiety and insecurity.

• Basic Fear: Of being without support and guidance

• Basic Desire: To have security and support

• Enneagram Six with a Five-Wing: "The Defender"

• Enneagram Six with a Seven-Wing: "The Buddy"

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• Key Motivations: Want to maintain their freedom and happiness, to avoid missing out on worthwhile experiences, to keep themselves excited and occupied, to avoid and discharge pain.

• Basic Fear: Of being deprived and in pain

• Basic Desire: To be satisfied and content—to have their needs fulfilled

• Enneagram Seven with a Six-Wing: "The Entertainer"

• Enneagram Seven with an Eight-Wing: "The Realist"

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Deborah Egerton, PhD

"The differences we face become threatening and

create challenges, when instead they could provide us

with the opportunity to connect and learn from each

other. We must be willing to acknowledge and

welcome these differences and use them as sources of

enlightenment and inclusion— and as a return to

basic human decency."

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