friendly technologies - tr-069, iot management, smart home service delivery
TRANSCRIPT
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Company and Line of Products OverviewJanuary 2016 / Confidential
Start
The IoT & Device Management Company
Smart Home Open Platform
Internet of Things/M2M Management
Device Management for Fixed & Mobile
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Friendly Technologies Mission
www.friendly-tech.com2
Friendly Technologies is a leading provider of carrier-class device management software for IoT/M2M, Smart Home and Triple Play services. Our best-of-breed approach enables service providers to avoid device dependency and manage multiple types of devices on a single platform. Friendly’s platform enables customers to automatically connect and provision new devices, monitor QoE, configure and update firmware remotely, and streamline their support services, while its server and cloud-based solutions offer analytical insights to service providers.
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Partial List of Our Customers
wwww.friendly-tech.com3
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Friendly Technologies at a Glance
www.friendly-tech.com4
Software solution developer, serving Carrier and xSP market since 1997
The most installed Unified Device Management solution in the world
Focused on Device Management since 2006
Strong global network of local channels, distributors and system integrators acting as local partners
Member of Broadband Forum and Open Mobile Alliance
Offices in Israel, USA, Colombia and Ukraine
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Friendly Technologies at a Glance
Friendly Technologies is a winner ofFrost & Sullivan’s 2015 Best Practices Award
for the Best Customer Value in Unified Device & Smart Home Management
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Friendly Technologies Line of Products
www.friendly-tech.com6
Device ManagementTR-069, OMA-DM & SNMP device management to streamline the support of Data, VoIP and IPTV services.
Smart Home ManagementOpen platform for full Smart Home management. The solution includes management server and white label Smart Home mobile app for increased ARPU.
Internet of ThingsFriendly's Internet of Things/M2M product line is a white-label device management platform for Utilities, Health Care, Industrial M2M, Transportation & Smart City verticals. Friendly offers both management server and embedded clients.
4G LTE & WiMAX Device Management
TR-069 and OMA-DM device management to accelerate the deployment and support of fixed and mobile devices for the LTE world.
QoE MonitoringAdvanced QoE monitoring and analysis of Data, VoIP & IPTV services from the subscriber’s end.
OMA-DM Mobile Device Management
OMA-DM based mobile device management targeted to xSPs and enterprise for managing and supporting mobile devices including BYOD. The solution includes also an OMA-DM client for the BYOD market.
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Friendly Technologies Architecture
www.friendly-tech.com7
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Friendly Smart HomeOpen Platform
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System Architecture
www.friendly-tech.com9
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Friendly Smart Home – Best-of-Breed Approach
www.friendly-tech.com10
Call Center Admin Console
Rules &Automation
Northbound Interface
Big Data Analytics
Video Management
User Management
Security Management
Power Management
Alarms & Notifications
Smart Home Portal
Vendor A Device Layer
TR-069Device Layer
Vendor CDevice Layer
Vendor B Device Layer
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Mobile Application & Web UI
www.friendly-tech.com11
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Mobile Application
www.friendly-tech.com12
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Mobile Application
www.friendly-tech.com13
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Friendly Internet of ThingsLine of Products
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Friendly Internet of Things Line of Products
www.friendly-tech.com15
Friendly's Internet of Things M2M/MDM product line, includes embedded and application-based clients and management server. The solution enables remote inventory management, firmware upgrade, remote setting configuration, QoE monitoring and alerts, support automation, service management and more.
Friendly’s IoT Solution is designed for:
Device manufacturers who want to offer embedded clients, for their devices based on industry standard protocols
IoT and Mobile service providers who are interested in remote management of devices, from sophisticated smartphones to basic metering devices
Solution Components:
• IoT/M2M Embedded Clients• IoT/M2M Management Server
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Friendly Technologies Architecture
www.friendly-tech.com16
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IoT Device Management Server
www.friendly-tech.com17
IoT Management Server Main Features
Multi protocols management Engine - support of standard protocols such as: TR-69, OMA-DM, LWM2M, MQTT, and non propriety protocols upon request.
Remote Inventory management - manage multiple types of devices on one server and their location
Firmware upgrade - remote firmware upgrades. Group settings update - remote update campaign to targeted groups Remote diagnostics and repair - including a set of tools for the
remote technician Connectivity monitoring & statistics - including detailed reporting QoS monitoring and threshold alerts BI & big data analysis API to external vertical application - integrated with existing vertical
application or to enable self development
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Friendly IoT/M2M Vertical Applications
www.friendly-tech.com18
Friendly Technologies has partnered with the leading technological companies to provide a wide range of solutions for connecting and managing of Internet of Things/ M2M devices.
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Friendly IoT/M2M Vertical Applications
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Vehicle Tracking -Track & TraceReady Mix ConcretePeople SafetyHigh Value Consignment TrackingConnected Driver
Remote Patient MonitoringClean Room Monitoring
Remote SurveillanceAccess Control
Energy Management solutionSmart Metering Smart Grid
Farm To Fork - Condition Monitoring & tracking of perishable goodsBeer MonitoringSmart VendingShelf Monitor
Digital Farming
Smart BinSmart StreetlightsSmart ParkingEmergency Response Systems
Connected CarElectric Vehicle DiagnosticsRemote Asset ManagementRFID based Asset TrackingSmart Screw Tightening
Usage Based Insurance
Fleet Management & Asset Tracking
Agriculture
SecurityHealthcare
BFSI
Retail
Manufacturing
Energy & Utilities
Smart City
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Friendly Embedded Clients
www.friendly-tech.com20
LWM2M Client
OMA-DM Applicatio
n
OMA-DMClient
Designed for devices based on the Android/Linux OS (MDM client)
Designed for devices with more resources and additional requirements
Designed for the Internet of Things market to manage devices with limited CPU and memory and meet demands for energy savings
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Friendly LWM2M Embedded Client
www.friendly-tech.com21
The LWM2M Embedded Client is ideal for manufacturers of constrained devices with limited power, memory and connectivity capacity, including sensors, dongles and smart metering devices. With a flexible data model that is open to the whole M2M industry, the OMA LWM2M client provides an ideal solution for the IoT/M2M market. The client footprint is less than 100K.
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Friendly LWM2M Embedded Client
www.friendly-tech.com22
Main Features
Minimum requirements for power, RAM and connectivity bandwidth Based on efficient, secure IETF standards (CoAP and DTLS with UDP and
SMS bindings) Interfaces:
• Bootstrapping – Pre-provisioned or client/server initiated• Registration – Registers the client and its objects• Management & service enablement – Server access to object or resource• Information reporting – Notifications with new resource values
Object model• Object defines resources; each can have instances• Straightforward definition of new objects• Registration of object IDs with the OMA Naming Authority (OMNA)
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www.friendly-tech.com23
The OMA-DM embedded client is designed for device manufacturers and mobile carriers, and allows the deployment of embedded clients for device management and support—specifically for devices that run over a Linux/Android OS, such as dongles, gateways, 4G routers, healthcare and security devices, and cars.
Friendly OMA-DM Embedded Client
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Friendly OMA-DM Embedded Client
www.friendly-tech.com24
Main Features
Registration and provisioning Full data model management FUMO – Update Android ROM image over-the-air APN (Access Point) configuration (objects for SMS, MMS, and Internet
access) Diagnostics & monitoring Restart device Additional functionalities available upon request
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www.friendly-tech.com25
The OMA-DM client can run as an embedded client or Android application. The most suitable usage scenario for the OMA-DM clients is BYOD (Bring Your Own Device) or pre-installed client. End users or mobile device management administrators within an organization are responsible for device enrollment deployed from Google Play or at local organization Application Repository. Android platform certificate or inclusion into Android ROM are not required.
Friendly OMA-DM Client (Android Application)
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Friendly OMA-DM Embedded Client
www.friendly-tech.com26
Main Features Registration and provisioning (OMA-
CP) Full data model management APN object configuration WiFi Access Point configuration LAWMO – Factory Reset and Wipe FUMO – Update firmware over-the-air SCOMO – Application management Diagnostics & monitoring OS info object:
• Base band version• Build date• Build number• Kernel version• Model number• OS name• OS version
Device capabilities management• Turn Bluetooth on/off• Turn Camera on/off• Turn Microphone on/off• Turn WiFi on/off
Connection request initiation via WAP push OMA-DM server setup form to configure
connection parameters Device status object:• Storage Information• Battery level• Battrery status• IMEI• IP address• Mobile network type• Network
• Phone number
• Roaming state• Service state• Signal strength• Uptime• WiFi MAC address
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Friendly IoT/M2M Management Server
www.friendly-tech.com27
One server to manage all types of IoT Clients:
TR-069 OMA-DM LWM2M MQTT (Roadmap) Additional protocols
which will become standard
.
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Traditional OMA-DM vs. Lightweight M2M
www.friendly-tech.com28
Traditional DM is widely used in Mobile Devices• Used by Operators and
Enterprises for managing mobile
devices
• Some M2M use today with
Cellular devices
• OMA DM the only standard,
however fragmented by handset
vendors mechanisms
Lightweight DM provides the ideal IoT solution• OMA Lightweight M2M (LWM2M)
standard suitable for the whole IoT
market
• Applicable to both Cellular, WiFi and
WSN devices (Just needs IP)
• Much larger accessible market, often
500x more devices
• Extensible Object Model and registry
open to the whole industry
• Enables both Management and
Application data with the same
solution
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Comparison Table – OMA-DM vs. LWM2M
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OMA DM OMA LWM2M
Transport HTTP, WSP, and OBEX bindings COAP over UDP and SMS bindingsCommunication Model
More complex with OMA DMprotocol packages (package 0-4)
Registration followed by simple COAPGET, PUT, POST, DELETE
Data Model DM tree with often very complexManagement Objects. Server needs toknow management tree structure ofeach device before it can manage.
Flat, simple objects with uniform URIacross devices
Message Overhead
HTTP + XML Messages (100s of bytes)
CoAP + binary encoded TLV or JSON(10s of bytes)
Application Data
No (Targeted for Management Data)
Yes
Device Applicability
Mobile phones, tablets and M2M gateways
Constrained local wireless or M2MCellular based devices
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Friendly TechnologiesDevice Management Modules
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Friendly Technologies Architecture
www.friendly-tech.com31
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Friendly Zero-Touch Provisioning
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Unified Device Management Life Cycle
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Friendly Unified Device Management
www.friendly-tech.com34
ACS Management Console Provisioning Portal Customer Support Center BI Report Generator QoE Monitoring FEMS (Friendly Device Management System) SSP (Self Support Portal)
Modules
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Friendly Unified Device Management
www.friendly-tech.com35
Unified device management solution – manage all types of device on one platform.
Enables quick and efficient deployment of Data, VoIP and IPTV services:• Shortens time to market and introduction of new VAS• Enables the rapid increase in a market share
Reduces operational costs:• Reduces the number of calls to support center• Reduces the average support call time call duration• Eliminates truck roll
Improves customer experience and reduces churn Helps avoid the dependency on device manufacturer
• Freedom to deploy any type of devices according to your needs, no need for special integration and support training.
Benefits
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Friendly Unified Device Management
www.friendly-tech.com36
Unified Device Management Built on industry standards –
TR-069, SNMP, OMA-DM Zero-touch self-installation
• Automatic provisioning of new services
Remote diagnostics and automatic problem resolution
Speed test diagnostics of the devices without user intervention
Features Remote firmware
management Support of the full TR-069
specifications Freedom to create any new
business process flow by yourself
Event triggering, including ”what-if” scenarios
Smart Layer Technology - Device & Network Agnostic• No need for manual work
when integrating new types of devices
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Friendly Unified Device Management
www.friendly-tech.com37
QoE monitoring and proactive response
Inventory Management Smart campaign management
• Grouping, Tasks, Scheduler, Reports
Complete API to external applications
Supports hundreds of thousands of devices on a single server, and millions of devices with a clustered solution.
Features Architecture
• High-availability architecture • Cross-Network solution • SAAS / Cloud
Self-healing & auto fix Preventive support calls
features Self customization capabilities
and script editor
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Friendly Call Center Portal – Main Dashboard
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Friendly Call Center Portal – LTE/WiMAX
www.friendly-tech.com39
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Friendly Call Center Portal – Network Map
www.friendly-tech.com40
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Friendly BI Report Generator
www.friendly-tech.com41
Downstream Max Rate
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Friendly BI Report Generator
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HW & SW by Device Model
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Friendly BI Report Generator
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New registered subscribers per month
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QoE Monitoring for IPTV
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Control MeasuresIGMP Latency, RTSP Latency,
Channel, Zap Time
Create PR Plan
Research
Strategy Plan
QoE Customer
QoS Networks
MPEG-TS
RTP
UDP
IP
Ethernet
Cont
ent
Visual
Physical
Content MeasuresPicture Quality, Blocking,
Blurring,Visual Noise, Audio Drop-outs
Media Transport MeasuresPCR Jitter, Pixelization,
Sync Loss, Continuity Errors
IT Network MeasuresPacket Loss, Jitter, Delay
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QoE Monitoring Samples & Graphs
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Alarm Summary
Export to Excel
Top N Report
KPI Weekly Review
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QUESTIONS TIME!
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Smart Home Open Platform
Internet of Things/M2M Management
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