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Friends of the Elderly Annual Review 2011 | 1

Friends of the Elderly Annual Review 2011

What a differenceFriendsmake!

Contents

Where to find us 3

About us 4

Message from the Chief Executive 6

Message from the Chairman 7

Befriending 8

In the community 10

Care homes 12

Staff and volunteers 14

Raising awareness 16

Fundraising 18

Our sincere thanks 20

Finance 21

Help us continue our work 22

‘I feel very fortunate to havefound such a kind and well-run care system.’

WhERE you CAn FInd usouR CARE homEs name Location service

The Lawn Alton, Hants Residential

New Copford Place Colchester, Essex Residential

Orford House Coulsdon, Surrey Residential

Woodcote Grove House Coulsdon, Surrey Residential, Nursing

Redcot Haslemere, Surrey Residential

Sherwood House Linby, Notts Residential

Little Bramingham Farm Luton, Beds Residential

Davenham Malvern, Worcs Residential

Bradbury Court Malvern, Worcs Dementia

Perrins House Malvern, Worcs Residential, Nursing

Sir Thomas Lipton Southgate, London Residential

Moor House Staines, Middx Residential

The Old Vicarage Wallingford, Oxon. Residential, Nursing, Dementia

Bernard Sunley Woking, Surrey Nursing, Dementia

ouR CommunIty sERvICEsname Location service

Among Friends Kidderminster Kidderminster, Worcs Day Club (dementia)

Among Friends Wichenford Wichenford, Worcs Day Club (dementia)

Howbury Lodge Day Centre Malvern, Worcs Day Club (dementia)

Friends at Home Malvern Malvern, Worcs Home Support

Friends at Home Sutton Sutton, Surrey Home Support

Among Friends Wallington Wallington, Surrey Day Club

Visiting Friends West Elmbridge

Walton-on-Thames, Surrey

Home Visiting

Friends at Home Woking Woking, Surrey Home Support

ouR othER sERvICEs

Friends with Dementia Dementia Support (Resource Centre) The Bradbury Centre, Woking

Friends of the Elderly Admiral Nurse Supports carers of those with dementia

Phoning Friends Telephone befriending service supports isolated older people

Supporting Friends Financial support for disadvantaged older people

Friends of the Elderly Annual Review 2011 | 32 | Friends of the Elderly Annual Review 2011

441 hours a week of home support enabled older people to continue living in their own homes.

142 of our day care places were dedicated to people with dementia last year.

1,052people received support through the grants we give to grassroots organisations to fund days out and activities across England.

605people across England and Wales received one-off grants for essential household items, property repairs and adaptations or utility bills.

286people received regular allowances, as their income did not support their basic cost of living.

Friends of the Elderly’s services are integrated with one another where possible, so we can support people as their needs change. Most of the people who use our services are in their later years. By offering integrated services we can help people stay living independently

at home for as long as possible or move into residential care when needed.

We believe all older people should be treated with respect and dignity and have the opportunity to live fulfilled lives.

317community day care places provided friendship and support in a welcoming environment.

149 volunteers made home visits or friendly phone calls, befriending 272 older people.

466 rooms in our residential, nursing and specialist dementia care homes, provided a home for older people.

205 of our care home residents were supported with subsidised fees.

FRIEnds oF thE ELdERLy’s soCIAL nEtWoRK


mEssAGE FRom thE ChIEF EXECutIvEWhat a difference Friends make!

Research makes very clear the importance to all of us of social interaction and the significant negative effects on health of becoming isolated. That is something we have been focusing on this year.

We ran two very successful and exciting awareness campaigns in 2011 on the subject of isolation. Isolation Week in June focused on the effects of living totally alone, especially when that is coupled with other difficulties such as lack of sight, hearing or ease of movement. This received extensive national and regional media coverage on TV, radio and in the press. Our Christmas campaign raised awareness of the 500,000 older people who spend Christmas on their own and suggested practical ways in which we can all do something to help.

This Annual Review highlights some of the ways in which we are doing more to support those who are isolated; contacting more older people through our Phoning Friends service; supporting more social groups and outings with Supporting Friends grants and extending our Friends at Home service into the weekends, which can be a particularly lonely time.

One of our key strategic aims over the next few years will be to develop “community hubs” particularly around our care homes. The emphasis will be to use our excellent facilities to invite those who may be lonely to join us for lunches, club sessions, tea dances or other events and activities; extending a community of friendship into local neighbourhoods.

We can all be friends to those who may feel isolated or lonely; we can all make a difference.

Richard Furze

mEssAGE FRom thE ChAIRmAnIt is always heart-warming to hear from relatives or carers about the difference Friends of the Elderly has made to their lives or the life of someone they love. One of the keys to these success stories is in our primary focus on supporting an individual, not just dealing with a problem. A consistent focus on people over tasks is not simple to achieve, particularly with the challenges of lack of time, the necessity of controlling costs and the increasing needs of many of those we support.

Over the past year we have continued to drive improvements across all our services. Where possible we have looked for external evaluation, as with Phoning Friends and Visiting Friends, which have both been accredited by the Mentoring and Befriending Foundation over the last year and are now official Approved Providers. Nine of our fourteen care homes are now fully accredited with the Gold Standards Framework for end of life care and the remaining five are already working towards this.

During the year we have been completing our new Bradbury Court dementia home in Malvern. When this opens in March 2012, it will not only be a wonderful building, but will pilot a new approach to person-centred care, using a well-being worker model to remove the often unhelpful emphasis on the different “tasks” of care, cleaning, activities, etc. We look forward to assessing the effects of this new way of working on the quality of life of our residents.

To make a real difference in people’s lives we must be willing to grapple with changing needs. On behalf of all the Trustees, I would like to pay tribute to all our staff and volunteers for their commitment and their hard work and for the caring and loving attitude they bring to all they do. Their willingness to be flexible and to always strive to do better is what enables us to succeed.

Kerry Rubie

‘We can all be friendsto those who may feel isolated or lonely.’ ‘We continue to drive

improvements across all our services.’


Being a friend to each older person we support is at the very heart of everything we do as a charity. More specifically, our befriending services provide friendship through regular visits and phone calls to lonely, older people. The difference in an individual’s outlook on life can be remarkable.

Befriending in action Visiting Friends volunteers are carefully matched with the older person they visit and friendships quickly form. This service makes a vital difference in the lives of our service users, allowing some to leave their home for the first time in months. Others are lifted out of depression by having someone to talk to.

top quality befriending Both of our befriending services, Phoning Friends and Visiting Friends have achieved the accreditation level of ‘Approved Provider Standard’ from the Mentoring and Befriending Foundation. This national standard demonstrates the services follow best quality practices and are effective for both clients and volunteers.

tackling isolation in society Friends of the Elderly chief executive, Richard Furze, sat on a working group of the Centre for Social Justice, which produced two reports dealing with poverty and social exclusion in later life and suggested ways of identifying and helping those most at risk of isolation.

out and about Offering older people the opportunity to make friends and socialise is a priority for us, so through our Supporting Friends service, we have helped fund 21 outings, parties or group holidays during the year.

Looking ahead We have ambitious plans to expand our befriending services as we work to combat isolation. This includes a significant expansion of Phoning Friends, our telephone befriending service, by creating ‘lead volunteers’. Each lead volunteer will report to the Phoning Friends manager and will lead his or her own team of volunteers. The first has already been recruited.

BEFRIEndInG

272 isolated older people received regular friendly phone calls or visits

1,052 older people enjoyed a social occasion or group holiday funded by Supporting Friends.

CASE STuDy Karen

Karen, 78, used to be a lively member of a London poetry group but loneliness has crept up on her as she has no family.

Her osteoporosis means that she is unable to leave her flat in north London. Indeed, she has a wheelchair but no-one to push her. Without help since moving in two years ago, she still has unopened packing boxes.

Referred to our Phoning Friends service, Karen now receives regular phone calls from one of our volunteers and is able to chat through her troubles.

“I hear things on the radio and I would love to discuss them. The isolation causes depression. But I love the calls from Friends of the Elderly. It’s the only time the phone goes.”

volunteers are a vital part of our befriending services as we work to combat isolation.

‘It is clear that Visiting Friends provides an invaluable service and is highly regarded.’Mentoring and Befriending Foundation

IsoLAtIon FACt

50% Half of all older people consider television their main form of company. Source: Age uK 2010

We have ambitious

plans to expand

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our visiting Friends service has enabled david Etherington to get out and about again.

It was the first time David had left his house for eight months.

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We are working to make isolation a thing of the past as we continue to develop innovative ways to support older people and make them feel included.

mind and body Among Friends Kidderminster, our day service for people with dementia, has begun Tai Chi, which improves balance, reduces stress and increases self-esteem. Our cognitive stimulation therapy classes also help with memory and social inclusion.

youth work Older people who use our Visiting Friends service in Elmbridge enjoyed meeting pupils from Rydens School, Walton-on-Thames. The pupils were competing to win £3,000 for their chosen charity through the international youth and Philanthrophy Initiative. Their project reached the final.

support for carers and minorities Friends with Dementia in Woking is a confidential carers’ support service which also reaches out to families in the British Asian community, where dementia is still considered taboo. In 2011, the number of registered users of our Dementia Resource Centre reached 110 and it supports 40 carers in the Asian community.

supporting Friends When giving individuals financial help, we first ensure that all applicants are receiving their full state benefit entitlements. A significant part of our Supporting Friends service is the advice we give to applicants and referring agencies. We work closely with other benevolent funds to ensure more costly needs of individual applicants can be met. In this way our grant

giving released an additional £178,000 from other organisations in 2011. Supporting Friends gave £286,000, including grants to community groups for outings and social activities.

Looking ahead After feedback from our Friends at Home service users about loneliness at weekends, and following a successful trial in 2011, weekend services will now be offered wherever we work. We will also introduce the provision of ‘personal care’ within the service. In another trial, we plan to work with an NHS Trust to provide dementia support in a hospital ward.

In thE CommunIty

292 people with dementia or their carers were supported by our community services

1,857 we have helped 1,857 older people stay independent this year through grants, befriending or our services in the community

£73,000 over the year, we have advised applicants of their entitlement to statutory benefits worth a total of £73,000.

CASE STuDy iPad therapy

Members and staff of Among Friends Kidderminster, our day service for people with dementia, have begun an evaluation into the use of iPads as a therapeutic tool.

The trial began in December 2011 and runs for six months. We are already seeing a wonderful difference in the way our members are reacting to this new technology.

Members enjoy the touch-screen interactivity for music, pictures and games.

Being able to operate the computer with just one finger and to use simple web applications overcomes issues of coordination. Light, portable and with quick access to the internet, iPads are also being used to create individual ‘living’ histories and for group reminiscence activities.

Princess Alexandra visited Among Friends Wallington in July to the delight of members.

We opened Among Friends Wichenford, a new day service to meet the needs of people with dementia in a rural community.

our Friends with dementia service operates an outreach service to the local Asian population.

A member at Among Friends Kidderminster enjoys using an iPad

IsoLAtIon FACt

17% Nearly 17% of older people see family, friends or neighbours less than once a week. Source: C Victor et al, 2003

Supporting Friends helps grant applicants receive their full benefit entitlements.

‘Thank you for looking after dad so well. He would invariably be chuckling on the way home.’ Relative of client


For some older people who would otherwise be living alone, a Friends of the Elderly care home offers a vibrant and friendly place to live. We strive to create links between local communities and our care homes, organising activities that allow residents to have an active social life and reduce their risk of becoming isolated.

Keeping active and involved Our activities are often designed to be collaborative as well as giving residents something to look forward to. Residents at The Lawn in Hampshire have established vegetable plots helped by local school children, while at New Copford Place in Colchester, resident Natalie McDonough, 102, and others have planted bulbs and are looking forward to them coming up in the spring. Every week residents at Moor House, Middlesex, listen to their local hospital radio which devotes an hour’s airtime to requests from residents, staff, volunteers and relatives.

supporting residents with dementia We talk to families to record an in-depth picture of the lives of our residents with dementia. These life histories enable us to produce enriched care plans which are helping us to provide truly personal care and improve the day-to-day lives of the residents.

Community at Christmas We ensure Christmas feels special for our residents. Local school children sang carols to residents at our Davenham home in Malvern, and other homes invited choirs to entertain the residents. The Lawn in Hampshire held a cocktail evening.

A number of our homes took residents out to carol services. The Old Vicarage in Oxfordshire, hosted a children’s dance show.

Looking ahead Our care homes are a central part of the integrated care we provide and so we are progressing with plans to turn our major care home sites into local community hubs.

Bradbury Court, our new dementia home in Malvern opens in March 2012 and having completed initial consultations with planners, we are seeking planning consent for the proposed development of our Coulsdon site.

We continue to use ‘dementia care mapping’ as part of our care audit procedures: this involves a trained individual carefully watching all interactions with a person with dementia over a specific period. The technique is proven to lead to a better sense of well-being and greater social engagement.

CARE homEs Pop-up ‘pods’ enable us to theme small spaces to help with reminiscence. this 1950’s pod is being trialled at our Bernard sunley home to help people with dementia.

615 people received residential, nursing or dementia care in the year

92 people received respite care in our homes.

IsoLAtIon FACt

50% More than half of all people over 75 live alone.Source: Age uK, 2009

Residents were thrilled when a pair of rare hobbies and their chick made their home on our Coulsdon site.

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Residents enjoy an outing kite flying on the Dunstable Downs.

CASE STuDy miss Rachel townsin

Being in a care home has been right for Miss Rachel Townsin, where she has found friends and a place she feels safe.

Miss Townsin has had an exciting life and during WW2, she served at Bletchley Park, where the German Enigma code was deciphered.

However, as she grew older loneliness was more of a concern. She says: “Living here means so much to me because I am on my own. All my family have passed on. Rather than living in a flat on

my own, there’s always somebody available to talk to. That’s what’s so nice. It’s what is so important when you are advancing in years. It can be very lonely.”

Miss Townsin has now lived in Coulsdon, in our Woodcote Grove home for 12 years with 29 other residents and says: “Nothing is too much trouble for our wonderful carers. We are treated with dignity and are respected for our years and wisdom.”

‘I used to fly a kite when I was young…it brought back a lot of lovely memories.’Care home resident

‘Mum was most beautifully looked after with professionalism, great kindness and compassion.’ Resident’s daughter


Our staff and volunteers are the front line in the battle to reduce isolation among older people, ensuring all our service users feel part of the Friends ‘family’. They forge links between our services and the local community and create activities that make our service users feel cared for and involved. At four of our homes volunteer-led support groups give invaluable help.

staff go the extra mile We are proud of the way our staff go beyond the call of duty by organising events and clubs to promote inclusion for service users. Many staff also volunteer as befrienders. Julie Gardner, activities coordinator at Perrins House, Malvern, set up a residents’ gardening club assisted by gardeners, Tony Horrell and Richard Walsh (pictured right).

It’s the same at Christmas, when our staff work to ensure our older people have company: Friends at Home staff worked on Christmas Day and other bank holidays. At Orford House in Coulsdon, they arranged a Christmas bazaar. And Garry Longhurst, head of maintenance at Bernard Sunley nursing home, Woking, dressed up as Santa on Christmas Day for residents.

Admiral nurse We are setting the trend in dementia support as our Admiral Nurse continues to offer support to relatives of people living with dementia in our care homes.

Corporate support The year saw more interest from companies wanting to ‘give back’ to the community by volunteering at our services. Teams of employees have decorated cupcakes with

residents in Coulsdon, baked bread with day club clients in Wallington and wrapped Christmas presents for our Supporting Friends beneficiaries.

young volunteers More young people are volunteering their help - three students at Sherwood House, Nottinghamshire, and two at Little Bramingham Farm, Luton. Residents benefit from socialising with younger people and the skills they bring. For example at The Lawn, Hampshire, residents enjoy being coached on computers by an 18-year-old volunteer.

Looking ahead We are investing significantly over the next two years in training all our staff in ageing and dementia. We will be trialling a more personal, flexible way of caring at Bradbury Court in Malvern and Woodcote Grove House in Coulsdon, where ‘well-being workers’ will provide more individual and holistic care for residents. We also believe our services would benefit from having more volunteers trained to befriend residents and clients, so in 2012 we will be seeking to expand our team.

stAFF And voLuntEERs

184 volunteers supported our services over the year

116 members of staff achieved training accreditations in the year.

CASE STuDy dedication to caring

Two members of staff at Perrins House in Malvern, have been recognised for their dedication to their work looking after older people.

Michael Flintoff, a healthcare assistant has been awarded the Care Home Worker Award at the Great West Midlands Care Awards. Judges praised Michael for his understanding and his warmth.

Colleague Margaret Goodacre, received an MBE in the 2012 New year’s honours list for caring for older people in Malvern for 40 years. Friends of the Elderly presented her with a long service award.

Resident Mrs Lewis says: “’Goody’ is one of the best carers Perrins has ever had.” And Miss Francis adds: “Michael is lovely, very thoughtful.”

A team of volunteers from marsh spent 2 days decorating the lounge of our orford house care home in Coulsdon.

Emily thomas volunteers at Little Bramingham Farm, Luton, where her great grandmother Elsie Evans lives.

IsoLAtIon FACt

500,000 Around half a million older people spend Christmas Day alone.Source: Help the Aged, 2007

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Richard Walsh, a gardener at Perrins House, helps a member of the residents’ gardening club.

‘We really enjoyed our volunteer decorating day – it was great to help such a worthwhile charity.’ Marsh

‘I really look forward to my volunteering day. Every day, I learn something new from the residents.’ Emily Thomas

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Members of Among Friends Wallington enjoyed getting involved in our Christmas partnership with The Sun newspaper.

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We continue to look at how we promote our views and our work. We launched our new website and ran two major PR campaigns. A proactive media relations programme was successful in placing features and stories in the media throughout the year.

Isolation Week Isolation Week in June was a social experiment, highlighting isolation as a significant problem for older people. We recruited 10 volunteers to live in complete isolation while using equipment which simulated the physical effects of ageing.

Media coverage was huge. Our chief executive, Richard Furze appeared on BBC’s Breakfast. Penny Mordaunt MP, Chair, All-Party Parliamentary Group on Ageing and Older People, appeared on ITV regional news with Richard Furze.

We also used new ways to prompt discussion, including online forums and social media. Three short films on isolation featuring our clients were created by Saatchi award-winning artist, Oliver Beer and achieved more than 50,000 views on youTube. See more at www.isolationweek.com.

Christmas Appeal Our 2011 Christmas appeal took the form of a creative media campaign to raise awareness of the 500,000 older people who spend Christmas alone. under the banner “What Christmas means to me” it looked at how different generations view Christmas and how older people are involved in Christmas celebrations.

In a short, thought-provoking film, members of the public and our

own service users spoke of what Christmas meant to them. The film was released to the press with our nationwide survey of how older people are involved in Christmas plans. At the same time, an appeal for donations was sent to our supporters.

The campaign proved hugely successful. The film - see it at www.youtube.com/friendselderly - was linked in online media such as guardian.co.uk. The income from the appeal, including online donations, was five times greater than expected, soundly beating our target. For the first time, we also took donations by text.

Looking ahead We plan to continue our investment in raising awareness of the issues faced by older people and what everyone can do to help.

RAIsInG AWAREnEss

100,000 over 100,000 online views of our campaign films

40 appearances on TV and radio

113 other mentions in national, regional, sector and online media.

our Friends with dementia manager, Linda Cornelia (above), and colleague sreeparna Roy, spoke at the national dementia Congress in Liverpool in november. their talk raised awareness of our pioneering work in the area of dementia.

CASE STuDy the sun campaign

Excitingly, The Sun newspaper saw our Christmas campaign and invited us to partner with them to expose the plight of older people spending Christmas alone. The paper featured several of our service-users and promoted our text and online giving channels, alongside commentary from celebrities and public figures including the Prime Minister, David Cameron.

Visits to our website soared and we received many offers of support from their readers. The Sun featured one of our Phoning Friends clients in the newspaper, highlighting the issue of isolation.

Due to the incredible response, the paper extended the campaign to a full week, ending on Christmas Eve.

media coverage of Isolation Week saw Richard Furze and volunteer Caro hart on BBC’s Breakfast.

our new website www.fote.org.uk was launched in december 2011.

IsoLAtIon FACt

90% People aged over 85 spend 90% of their time at home. Source: Help the Aged, 2006

‘Isolation Week did illustrate how easy and quick it is to become isolated.’Mima Cattan, Professor in Public Health, Northumbria university

‘A moving viral campaign which encourages people to think about how they feel about Christmas.’Society Guardian on our Christmas Campaign

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Despite the tough fundraising environment, we succeeded in raising over £1m this year. An exciting milestone was the successful culmination of our Peace of Mind Appeal that raised funds for our new care home in Malvern for people with dementia.

Friends of the Elderly receives gifts from a wide variety of sources, with grants from trusts and foundations forming the largest proportion of our voluntary income. Our fundraising appeals to individual supporters focused on our work combatting loneliness – a theme which struck a chord with many. We are always grateful for the generosity of individuals and organisations whose donations enable us to continue supporting older people.

developing new income streams We focused on developing new relationships with corporate partners in 2011, including Arch Insurance, Endurance Insurance, Marsh and Waitrose Community Matters. We have also introduced text-giving by mobile phone, which helped the success of our PR-led campaigns.

how you have helped Many people have supported our fundraising efforts: some responding to our appeals, others taking part in challenge events. Of particular note are supporters who donated in memory of a relative who was connected with the charity during their lifetime. One example of how such gifts have helped is the development of a residents’ activity room, which doubles as overnight family accommodation, at Orford House, Coulsdon. Another example is the transformation of an under-

utilised area of our Among Friends Wallington day club into a new ‘interactive’ kitchen. The kitchen will be used to teach clients cooking skills.

Looking ahead Our fundraising activity will continue to focus on the issue of isolation in 2012, highlighting the difference Friends of the Elderly is making to the lives of older people and urging everyone to get involved in tackling loneliness in their communities.

We will be adding more ways in which supporters can fundraise for us. We are offering more adventurous supporters the opportunity to take part in long distance cycling events, parachute jumps or treks in exotic locations across the world, all in aid of Friends of the Elderly. We are also looking forward to working with Standard and Poor’s as a corporate partner.

FundRAIsInG

this year we have introduced text-giving by mobile phone, which has helped the success of our PR-led campaigns.

Gerald Russell (pictured left with Richard Furze) opens a new interactive kitchen for clients at Among Friends Wallington, funded by him in memory of his late wife tessa.

Left to right: stephanie Welch, dan Becker, Laura Grimsley and Carol hanchett ran the Asics 10K London Run for Friends of the Elderly, raising £1,000.

CASE STuDy Peace of mind Appeal

Our Peace of Mind Appeal was set up to raise money to build Bradbury Court, our new dementia care home in Malvern. With 24 bedrooms, it adjoins Davenham and Perrins, Friends of the Elderly’s residential and nursing homes. It opens in March 2012.The fundraising drive was a huge success, raising £1,011,930 between October 2009 and December 2011, of which almost

a fifth - £263,207 – was raised by a local appeal committee, chaired by Sir Michael Perry. A further £300,000 was given by the Bradbury Foundation.

Fundraising activities ranged from an 80th birthday party at Davenham (£1,100) to a public event at Worcester Cathedral (£3,000) and from a ceramics talk by Henry Sandon at Whitbourne Hall to a business breakfast targeting local solicitors and accountants.

Among Friends Kidderminster was chosen by the Mayor of Kidderminster as her charity of the year for 2011-12

£1,025,774 raised in total in the year to 30 September 2011

£575,525raised from trusts and foundations in the year to 30 September 2011.

Bradbury Court, our new dementia care home in malvern.

‘Everyone at Friends of the Elderly does such a wonderful job. It is a pleasure to support you.’ Corporate supporter

‘I was personally very humbled by the good work that you do and the positive effect it clearly has.’ Supporter of Among Friends Wallington


FInAnCEThe year’s total incoming resources of £16,934,193 were 1.7% more than in 2009/10 whilst the year’s total resources expended of £16,982,802 were 2.4% higher than in 2009/10.

The results reflect:

■ A fairly stable year for income and costs in the care homes with average occupancy of 90.8%, slightly down from 91.4% last year.

■ The provision of a quality service to all our service users, whilst maintaining strong control of the costs of those services.

■ The sale of an unused staff accommodation unit.

■ The major blip in the investment markets around the end of September 2011.

■ A reduction in free reserves as a result of the capital project in Malvern.

The financial review uses information taken from the full financial statements for the year ended 30 September 2011, prepared in accordance with the Companies Act 2006, the Statement of Recommended Practice (SORP) “Accounting and Reporting by Charities” 2005

our income £16.9m

Residential care fees 83% Community services 7% Donations and legacies 6% Investment and rental income 4%

our expenditure £16.9m

Residential care 85% Community services 9% Grants and allowances 2% Generating funds 3% Governance 1%

ouR sInCERE thAnKsLegacy donors Jose M ColliverDaphne GarlandMargaret E HowardAmbrosine B Hurt Margaret Llewellyn Smith Robert C MarksEthel MartinPatricia R MartinEvelyn M RabanMavis B Robertson Companies and organisationsArch InsuranceInvesco Europe PlcMalvern Town CouncilMarshSociété GénéraleVitol trusts and GrantsBarbara May Paul Charitable TrustBothwell Charitable TrustDorothy Howard Charitable TrustGwyneth Forrester TrustMerchant Taylors’ CompanyMr & Mrs J A Hunter TrustMrs E G Hornby Charitable SettlementSchroder Charity TrustSEM Charitable TrustThe Albert Hunt TrustThe Annandale Charitable TrustThe Arthur Hurst Will TrustThe Band TrustThe Bradbury FoundationThe Calleva Foundation

The Charity Maples TrustThe Charles Wolfson Charitable TrustThe Clothworkers’ FoundationThe Constance Travis Charitable TrustThe Coutts Charitable TrustThe Freemasons’ Grand CharityThe G J W Turner TrustThe George Dudley Herbert Charitable TrustThe Gray TrustThe Hawthorne Charitable TrustThe Henry Smith CharityThe Ofenheim Charitable TrustThe Percy Bilton CharityThe Scouloudi FoundationThe Sobell FoundationThe Steel Charitable TrustThe Thames Wharf Charity LtdThe W. G. Edwards Charitable FoundationThe Wolfson Foundationyorkshire Building Society Charitable Foundation IndividualsBrian Beaumont-OwlesSusan GallagherMonique HeijnAndrew HuttonSir Michael and Lady PerryLionel H young

and applicable accounting standards and which received an unqualified audit opinion.

This financial information may not contain sufficient information to enable a full understanding of the financial affairs of Friends of the Elderly. For further information

the full Report and Financial Statements and the Independent Auditor’s Report can be obtained from Friends of the Elderly, 40-42 Ebury Street, London SW1W 0LZ. The full Report and Financial Statements were approved by members of the Finance &

General Purposes Committee on behalf of the Governing Council on 14th March 2012 and have been submitted to the Charity Commission and the Registrar of Companies.


Clients from one o

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enjoy the fresh ai

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equipment in their

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hELP us ContInuE ouR WoRK We could not run many of our services without support from individuals and organisations. To make a difference, Friends of the Elderly needs people to be inspired: inspired to care; inspired to take action.

Please support us by: • Volunteering with one of our services

• Making a donation

• Leaving us a gift in your Will

• Collecting donations in memory of a loved one

• Signing up to receive our newsletter (a sign-up link is at the foot of every page on our website)

• Getting sponsorship for a personal challenge

• Introducing us to corporate contacts.

help us make a difference. For more information on supporting Friends of the Elderly visit: www.fote.org.uk/support-us or call our fundraising team on 020 7730 8263.

£495,824Cost of Friends at home Our home support service helps older people remain independent at home with a good quality of life. Clients pay an hourly fee which is heavily subsidised by the charity.

£40,158Cost of Phoning Friends Loneliness and isolation is a major issue for older people. Our telephone befriending volunteers are trained to provide friendship and support by phone which is proven to reduce loneliness.

£1.6mCost of residential care subsidies Our residents are offered a home for life and the charity subsidises those who cannot afford the full cost of their care.

£59,123Cost of our Admiral nurse service We were the first charity to provide a dedicated Admiral Nurse service for the relatives and carers of people with dementia living or moving into our residential care.

the expected costs of key services in 2012 are:

‘I cannot thank you enough for your kindness, and understanding.’


24 | Friends of the Elderly Annual Review 2011

Royal PatronHer Majesty The Queen

PresidentHRH Princess Alexandra

vice PresidentsMr Robin Aisher OBE Mr Roderic BulloughLady Elizabeth Cavendish CVOLady GingellSir John Milne (Chairman Emeritus)Mrs Joan OrfordRear Admiral Anthony Wheatley CB

PatronsThe Most Revd and Rt Hon The Lord Archbishop of CanterburyThe Rt Hon Baroness Boothroyd OM PCProfessor Dawn BrookerDame Diana Farnham DCVOBaroness Sally Greengross OBEThe Hon Mrs McAulay

trusteesMr Kerry Rubie, ChairmanMr Simon Dawes, Vice ChairmanMrs Virginia Pendock, Vice ChairmanMr Max van der Schalk, Hon TreasurerMr David BrazierMr Martin BurdesMr Mark CardaleViscount DevonportMs Suzanne GoodbandMrs Susan HudsonMs Sandra TaylorMs Patricia WrightMrs Noni de Zoete

Central management teamRichard Furze, Chief ExecutiveNorma Clayton, Head of Human ResourcesPeter Cottrell, Property DirectorRui Domingues, Director of Finance and ICTJo O’Boyle, Director of Fundraising & Public AffairsJenny Sykes, Operations Director

Friends of the Elderly 40-42 Ebury Street London SW1W 0LZ Telephone: 020 7730 8263 Fax: 020 7259 0154 www.fote.org.uk

Registered Charity Number 226064

FSC certified

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