From 4 linesto 4,000and more,OUR NETWORKMEANS SAVINGS.

on Phone Costs

ipHosted PBX

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Efficiency and Affordability: Accera Hosted PBX is the smartestchoice for your business phone service. It eliminates theburden of purchasing and maintaining a costly hardware-based PBX, while enabling you to focus on maximizing thegrowth and profits of your business. Accera Hosted PBXbehaves like a traditional business phone system, but it is builtand maintained in a secure cloud environment.

Reliability: Accera Hosted PBX delivers a crystal-clear solution foryour company through an environment composed of reliable,carrier-grade network hardware and software, which ismanufactured by the strongest firms in the market such asCisco, Broadsoft, IBM, and ACME Packet. It is deployed as ageo-redundant solution that is engineered with dual directconnections to our underlying providers, meaning your systemruns in a highly-available environment.

Minimal Capital Expense: At Accera, we leverage economies ofscale to deliver a very affordable solution to our customers.You only pay for phones, licenses and monthly usage of localand long distance calling. Therefore, companies with manyextensions but low usage will pay less than companies withthe same number of extensions and higher usage. You canfreely and easily add or remove phones and licenses at anytime to scale to fit your company’s needs, and your monthlycosts will automatically reflect your growth.

Productivity-Enhancing Features: Accera Hosted PBX offersadvanced mobility and productivity features to meet today’sdemanding workforce. Whether your employees work at asingle site, multiple sites, or through a remote environment,there are features to meet your employees’ needs and keepthem connected seemlessly.

Features

• Reliable A voice solution engineered for the highest degree of mission critical deployments

• Flexible Custom configurations tailored to the needs of your business

• Feature Rich Intelligent call-routing features are built into our solution, as well as strategic development relationships with Facebook, SalesForce. Com and Microsoft.

• Mobile On-the-fly call routing that meets the needs of the most mobile professional

• Affordable With a pay-as-you-go pricing model, hardware solutions just can’t compete with cloud solutions - you only pay for what you need and use, and not a penny more

• Scalable Carrier-grade network hardware engineering and partnerships with leading underlying carriers provides for multi-national and multi-site capabilities

• Business Continuity We’ve invested in redundant enterprise-class hardware, highly secure data centers, and maintain multiple direct connections with multi-billion dollar carriers to carry your traffic

From 2 locations to 200you can appear as 1,with one hosted solution.

Inter-Site calling is like On-SiteCalling, with no call charges.

sipTrunking

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The New Standard: With the emergence of low-cost broadbandand VoIP-enabled data networks, SIP trunking is rapidlybecoming the standard for interconnecting premise-basedphone systems to the public switched telephone network.

Affordability and Cost Savings: With Accera SIP Trunking, you canseamlessly and affordably transition to a cloud-based voiceservice without having to replace your existing legacy PBX.This enables you to retain your investment in digital phoneswhile realizing the cost benefits of consolidating your voiceand data services. In addition, your company can takeadvantage of the competitive long distance and toll chargesoffered by Accera SIP Trunking.

Business Continuity: Disasters happen. An earthquake, hurricane,major power outage, or anything that forces your employeesto work from an alternate location can be extremely disruptiveto your business. Today’s company requires businesscontinuity planning to ensure that your customer calls do notgo unanswered in the event of a disaster. By replacing yourtraditional phone lines with Accera SIP Trunking, yourcompany will be able to immediately redirect calls at thecarrier level to a second physical location where your businesscan resume as normal.

Multi-Site Support: Whether your company consists of twolocations or two hundred locations, Accera SIP Trunking canenhance the capabilities of your PBX. Your company’s multiplelocations can be included in the same enterprise, enablingextension-to-extension dialing regardless of their location --across the street or across the country. This allows yourcompany to operate more efficiently as it reduces the numberof calls and transfers it takes to reach the right person.

Features

• Enjoy Superior Quality with high definition clarity and enhanced quality of service

• Reduce Communication Charges by combining voice and data over a single circuit and through free inter-site calling

• Affordability and Cost Savings are quickly realized with the ability to project monthly communication expenses

• Retain Your Current Phone Hardware by SIP-enabling your PBX with proven SIP-to-TDM conversion hardware

• Multi-Site Support is offered by grouping geographically disperse locations into one virtual location

• Business Continuity at the carrier level will equate to dependability, reliability, and peace of mind

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A Smart Choice: Your call center application is an integral part of your business, and cloud-based call center applications deliver a money-saving, pay-as-you-go pricing model with no in-house hardware investment or related IT infrastructure and maintenance expenses. With an intelligent suite of features, Accera’s Enhanced Call Center enables you to design a call center to meet your specific needs.

Call Center Features Include:

• Priority Queuing • Skills-based Routing • Advanced Call Recording • Visual Desktop Recording • Silent Monitor and Barge-in • Emergency Escalation to a Supervisor • Disposition Code Assignment • Screen Pops and CRM Integration (Such as SalesForce, NetSuite, SugarCRM) • SDK and API Support

ipCall Center

Virtual Call Center and Agent Support: An increasing number of call center managers are choosing to roll-out a virtual call center or one that consists of some or all home office call center agents. The reason for this is simple: utilizing home-office agents enables a company to reduce office space costs and leverage geographically dispersed talent. If managed properly, a call center manager can provide better service to their callers at a lower cost to the company. In order to successfully manage a remote team of agents, your call center solution must be able to easily integrate home-office agents over DSL or cable modems and give a call center supervisor insight into the productivity of an agent and how effectively calls are being handled. Accera’s Enhanced Call Center delivers the following tools to aid in a successful deployment of a virtual call center:

• Real-Time Call Monitoring and Barge-In – silent monitoring of calls for training purposes • One-Click Call Escalation – support of your agents when an agent needs assistance • Call Recording – used for issue resolution and training of agents • Desktop Agent Screen Recording – enhance the productivity of your agents and eliminate waste • Agent, Queue, Service-Level Reports – intuitive reports to track productivity and caller experience (see below)

Network Comparison

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SIP TRUNKING IP HOSTED PBX

Typically: Legacy digital phones connect to a legacy PBX, which consists of multiple cards and other hardware. The legacy PBX then connects directly to your phone carrier via POTS, PRI, or Voice T-1, adding to the cost. Internet connectivity is usually handled separately by your ISP.

Accera Group Corp9510 W. Sahara Ave, Suite 200Las Vegas NV 89117Office: (702) 478-2969Fax: (702) 478-2970

© 2010 Accera Group Corp. All rights reserved. Accera Group’s trademarks may be used publicly only with permission from Accera Group. Such permission may only be granted by Accera Group’s legal department at the address provided above.

Accera Group encourages all users of its products to procure all necessary intellectual property licenses required to implement their concepts or applications, which licenses may vary from country to country. None of the information provided in this brochure forms part of the specifications of a product and any benefits specified are not guaranteed. No licenses or warranties of any kind are provided under this brochure.

Accera Group may make changes to specifications, product descriptions, and plans at any time, without notice.