from apps to bots
TRANSCRIPT
From Apps To Bots
It all started with this….
And then it got better….
Then he showed up
An iPhone 6 CPU has 625 times more transistors than a 1995 Pentium
iPhone 6 launch weekend : Apple sold 25 x more CPU transistors than were in all the PCs on earth in 1995
Everyone gets a pocket supercomputer
So, what about the enterprise ?
EXCEL in the 60’s
And then there was the mainframe
We went from monolithic to modularity
The great unbundling
The future comes looking like something you can’t use for real work.
These days it often looks like a toy for rich hipsters.
But the toy gets better.
And the work changes
tools help work and tools change the way of working
“Type a quote here.”
–Johnny Appleseed
Then he came along
Bots will rule the world
–Johnny Appleseed
The first GUI : Xerox Star
In the early days it was called chat
Guess what, it interacted
and let’s not forget SMS
and…. Bots at the office
and it’s unbundling… again
and selling flowers
getting us informed
helping us
bots with a sense of humour
By 2020, Gartner predicts that customers
will manage
85% of
their relationship with the enterprise without
interacting with a human.
Messaging platforms hope
to solve the discoverability
problem through social discoverability
Don’t people hate talking to robots ?
What about bots in the Enterprise ?
Meet julie
Meet pepper
And where’s Jarvis ?
The evolution
of messaging
bots
What style of coffee do you want ?
I’d like a latte
What size do you want?
a grande
What milk do you want?
Soy milk please
Anything else?
Can I have an extra shot
RANDOM ACCESS NAVIGATION
I would like a grande soy latte with an extra shot
Intent
entities
api.ai
AI is the new UI
They recommend
They advise
They organise
AI is making interactions more natural…
…which drives better outcomes
…and more business
And AI is accessible
AI will function as a spokesperson
live a Botful life!
Forget the Digital Enterprise It’s all about the Intelligent Enterprise
Thank you
@vandevilinkedin.com/in/vincentvanderbeck