from fear to confidence: handling difficult employee situations holly schoenherr director of human...

From Fear to Confidence:Handling Difficult Employee Situations

Holly SchoenherrDirector of Human Resources

Self Assessment (Be Honest…)

Problem:I tend to delay difficult discussions

Source: www.youroffiecoach.com

http://www.youroffiecoach.com/


Problem:I tend to delay difficult discussions

Consequence: Problem gets worse




Problem:I am reluctant to give low ratings on performance reviews




Problem:I am reluctant to give low ratings on performance reviews

Consequence:Employee is unaware of performance problems




Problem:I sometimes give in to employees, even when I don’t agree




Problem:I sometimes give in to employees, even when I don’t agree

Consequence: Loss of respect




Problem:I feel somewhat guilty if I tell an employee about a performance problem




Problem:I feel somewhat guilty if I tell an employee about a performance problem

Consequence: Fosters a negative environment for other employees in the unit




Problem:I worry about grievances




Problem:I worry about grievances

Consequence: Problems continue



It’s Not About YOU

It’s About a Great Workplace

“Great managers believe that creating a great workplace is both necessary and possible, and they hold themselves responsible for doing so. Great managers are resolute and confident with periods of being doubtful and indecisive…not the other way around.”

Robin, J. and Burchell, M. (2013) No excuses: how you can turn any workplace into a great one. Jossey-Bass.

An ounce of prevention…(you know the rest)

Practice Makes Perfect

Strive to be respected instead of being liked

Balance concern for feelings with concern for productivity

Address performance/behavior issues immediately

On performance reviews, save the top rating for truly outstanding performance

Focus on coaching when mistakes are madeSource: www.youroffiecoach.com


Importance of Coaching Skills

A critical aspect of your role as a leader is to provide feedback to employees


A critical aspect of your role as a leader is to provide feedback to employees

Many leaders underestimate feedback's value and the power it has to build positive attitudes and improve performance


Effective coaching builds quality relationships—it delivers the message that you care enough to spend your time really thinking about the details of their work.

Video

http://www.youtube.com/watch?v=EejwZEOLzRU&list=PL8A16A530F1D4FA48

10 Steps to Exceptional Coaching

1. Determine your goal for the meeting




1. Determine your goal for the meeting2. Recognize strengths




1. Determine your goal for the meeting2. Recognize strengths3. Describe your factual observations




1. Determine your goal for the meeting2. Recognize strengths3. Describe your factual observations4. Discuss behaviors or performance, not

personality




1. Determine your goal for the meeting2. Recognize strengths3. Describe your factual observations4. Discuss behaviors or performance, not

personality5. Explain why it’s important




6. Ask questions to engage the employee




6. Ask questions to engage the employee7. Get input on possible solutions




6. Ask questions to engage the employee7. Get input on possible solutions8. Agree on action steps and assessment




6. Ask questions to engage the employee7. Get input on possible solutions8. Agree on action steps and assessment9. End on a positive note




6. Ask questions to engage the employee7. Get input on possible solutions8. Agree on action steps and assessment9. End on a positive note10. Follow up



Your Action Plan

What weaknesses need to be strengthened?Talk to your supervisor and develop a plan of action to build your confidence and skills.

Who can help?

SCSU Human Resources Holly Schoenherr, Director Mary Bongers, Assistant Director Rose Haugen, Assistant Director Teresa Weihs, Employee Development Specialist

MnSCU Leadership Development Art & Science of Supervision

LifeMatters Employee Assistance Programhttps://www.mylifematters.com/

Trusted Mentor

https://www.mylifematters.com/

https://www.mylifematters.com/

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