A Snapshot of Today’s Delivery Workforce A Snapshot of Today’s Delivery Workforce

From Food to Pharmaceuticals

From Food to Pharmaceuticals

by Onfleetby Onfleet

itit

The local delivery space is growing and shifting in ways many could never have imagined. With the pervasiveness of real-time driver tracking, savvy consumers have grown accustomed to following orders from the

kitchen to their doorstep. In a veritable race to the top, both startups and established providers have committed to improving the speed,

transparency, and efficiency of their delivery operations. For delivery workers — who are both literally and figuratively driving this movement —

the evolving labor landscape looks promising.

The local delivery space is growing and shifting in ways many could never have imagined. With the pervasiveness of real-time driver tracking, savvy consumers have grown accustomed to following orders from the

kitchen to their doorstep. In a veritable race to the top, both startups and established providers have committed to improving the speed,

transparency, and efficiency of their delivery operations. For delivery workers — who are both literally and figuratively driving this movement —

the evolving labor landscape looks promising.

As a whole, both employees and independent contractors generally work less than 40 hours a week for a given organization.

As a whole, both employees and independent contractors generally work less than 40 hours a week for a given organization. 41-50 41-5011-20 11-2021-30 21-3031-40 31-40<10 <10 51-60 51-60

meals (32%)

Delivery as a Service (18%)

Delivery as a Service (18%)

laundry (5%) laundry (5%)

Field services (6%)

Field services (6%)

beverages (6%) beverages (6%)

Other (10%) Other (10%)

groceries (11%) groceries (11%)Meal Delivery leads the pack with the majority of new and established companies, followed by Delivery as a Service, and Grocery Delivery.

Meal Delivery leads the pack with the majority of new and established companies, followed by Delivery as a Service, and Grocery Delivery.

Within the Meal Delivery space, Restaurant and Prepared Meal deliveries are the largest and fastest growing segments.

Within the Meal Delivery space, Restaurant and Prepared Meal deliveries are the largest and fastest growing segments.

restaurant deliveries (54%)

restaurant deliveries (54%)

prepared meals (40%)

prepared meals (40%)

catering (9%) catering (9%)

Industry Numbers Industry Numbers

Compensation Compensation

health insurance health insurancepaid time off paid time off

COMPANYSWAG

COMPANYSWAG

free meals free meals

Company Swag is the most common perk workers receive, followed by

Free Meals, and Paid Time Off.

Company Swag is the most common perk workers receive, followed by

Free Meals, and Paid Time Off.

Typically, employees are paid by the hour, as opposed to per delivery.

Typically, employees are paid by the hour, as opposed to per delivery.

Other (5%)

Per delivery (24%)

per hour (71%)

Independent contractors are pretty split, with 52% paid

hourly and 48% paid by delivery volume.

Independent contractors are pretty split, with 52% paid

hourly and 48% paid by delivery volume.

Per hour Per hourPer delivery Per delivery

On average, most workers use their own vehicles to make deliveries. Of those that drive company-owned vehicles, all are employees.

On average, most workers use their own vehicles to make deliveries. Of those that drive company-owned vehicles, all are employees.

ownvehicle(71%)

company-provided vehicle (29%)

company-provided vehicle (29%)

Hiring Hiring

Over ¾ of companies require background checks for their delivery workers.

Over ¾ of companies require background checks for their delivery workers.

YES YES

no no

78%

22%

Independent contractors generally receive between

1 to 2 hours of training.

Independent contractors generally receive between

1 to 2 hours of training.

9-10 9-1011+ 11+3-4 3-45-6 5-67-8 7-81-2 1-20 0

55% 55%45% 45%

Slightly more companies are opting to employ their own workers rather than hire independent contractors.

Slightly more companies are opting to employ their own workers rather than hire independent contractors.

As delivery workers (and the companies that employ them) continue to evolve in response to changing consumer and regulatory demands,

our findings will surely evolve too. If you have any questions or comments about the information presented above, please feel free to

send us a note at contact@onfleet.com

As delivery workers (and the companies that employ them) continue to evolve in response to changing consumer and regulatory demands,

our findings will surely evolve too. If you have any questions or comments about the information presented above, please feel free to

send us a note at contact@onfleet.com

Data from over 200 companies surveyed in the local delivery space Data from over 200 companies surveyed in the local delivery space