from orientation to on-boarding: transforming the new hire process

Speaker: Sharlyn Lauby President ITM Group

Moderator: Daniel Margolis Managing Editor Talent Management magazine

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Orientation to On-Boarding: Transforming the New Hire Process

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Daniel Margolis Managing Editor Talent Management magazine


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Sharlyn Lauby SPHR, CPLP President ITM Group


From Orientation to Onboarding: Transforming the

New Hire Process

Presented by: Sharlyn Lauby, SPHR, CPLP

President, ITM Group Tuesday, November 15th

Twitter @SilkRoadTweets Hash tag #TalentTalk

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From Orientation to Onboarding: Transforming the New Hire Process

Sharlyn Lauby, SPHR, CPLP

Today’s Session •  Learn the difference between orienta;on and onboarding •  Outline some benefits to an onboarding process •  Discuss 4 steps to designing an onboarding program

POLL: My organization currently has… A.  A formal orienta;on program AND an onboarding program

in place B.  A formal orienta;on program C.  An informal orienta;on D.  It’s in the works!

What is Onboarding? Onboarding is the process of helping new employees become produc;ve. And employee orienta;on is…the process of welcoming a new employee into an organiza;on.

Let’s Compare

Orienta(on

•  One-‐;me event • Welcome •  Introduc;ons •  Paperwork •  Culture •  History

Onboarding

•  Frequent Interac;on •  Produc;ve •  Performance training •  SeTng expecta;ons •  Organiza;onal goals •  Performance evalua;on

POLL: Orientation lasts… A.  1 hour B.  Half-‐day C.  Full-‐day D.  Longer E.  Something else

Employee Onb

oarding

Bene

fits Produc;vity

Engagement

Reten;on

Designing an Onboarding Program •  Look at current process •  Review any per;nent data from employee surveys and exit interviews

•  Get feedback on the current process •  Establish program goals •  Create program •  Evaluate program outcomes and make necessary modifica;ons

Getting Feedback – New Hires •  Impressions of orienta;on •  Orienta;on topics •  Materials •  Value and importance •  Management welcome •  Co-‐worker welcome •  Produc;vity •  Comparison to job descrip;on •  Comparison to interview •  First day versus 90-‐days

Getting Feedback -‐ Managers •  Length of ;me to become fully produc;ve •  New hire knowledge on their 1st day in department •  Value of material covered in orienta;on •  Expand or reduce topics •  Impact on produc;vity •  Impressions of current process

POLL: Is technology a part of orientation/onboarding? A.  Yes B.  No C.  We’re considering it.

Design Alternatives •  Pre-‐hire and post-‐hire •  First day and introductory period •  One-‐on-‐one sessions •  Group sessions •  Video •  Live chat •  Self-‐study format •  Modular format •  Checklists •  On-‐the-‐job training

Implementation Considerations •  Number of new hires •  Length of ;me to become produc;ve •  Monitoring •  Changes and updates to content •  Commitment from management

Program Evaluation •  Pilot groups to evaluate program •  New hire surveys •  Orienta;on session evalua;ons •  90-‐day reviews •  Manager focus groups

Case Study About – A not-for-profit health care system located in Northeast South Carolina employing more than 4900 employees Onboarding Challenges – o  Complicated and unmanageable. o  Cut back orientation time and eliminate paperwork – 278

minute new hire process o  Compliancy standards o  Improve new hire experience

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Solution/Results Solution – Onboarding and Life Events Results – o  Process Improvement/Compliance o  Streamline focus of the organization o  Electronic forms – Now only 45 minute Hire Process! o  Positive New Hire Feedback!!!

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Career Portal

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Set Employees Up for Success •  Orienta;on and onboarding must align with each other and organiza;onal goals

•  New hire and manager feedback is essen;al •  Program design should match organiza;onal needs •  Evaluate your process

Additional Resources •  Crea;ng an Onboarding Plan

•  h^p://www.hrbartender.com/2010/recrui;ng/crea;ng-‐an-‐onboarding-‐plan/

•  5 Ways Tech Can Make New Hires Feel Like Part of the Team •  h^p://mashable.com/2011/10/09/tech-‐new-‐hires/

•  A Real-‐Time Look at Onboarding •  h^p://blog.talentmgt.com/2011/08/19/157/

•  5 Tips for Onboarding Remote Workers •  h^p://mashable.com/2011/11/14/onboarding-‐remote-‐workers/

SilkRoad Resources o  Creating an Onboarding Process eBook

http://silkroad.com/meaning

o  For a full listing of SilkRoad resources, including case studies, videos and eBooks please visit: www.silkroad.com

o  Additional Questions? [email protected]

o  For a full listing of upcoming webinars please visit: http://www.silkroad.com/resources/Webinars.html

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