from strategy to action
DESCRIPTION
Plans are nothing. Planning is everything. As part of the MCI Community Academy we share the MCI tips for managing a high growth company.TRANSCRIPT
FROM STRATEGY TO
ACTION
Jurriaen SleijsterExecutive Vice President
From Strategy to Action
� Plans are nothing…
…Planning is everything!
(Dwight D. Eisenhower – 1890-1969 – 34 th President of the USA)
The problem…
Lose weight?
Stop smoking?
Work out more?
The problem…
Improve service?
Reduce costs?
Innovate?
The problem…
� The main reason we don’t do “the right thing” is because the rewards and pleasures are in the FUTURE…
…while the discomfort of doing it is NOW!
Human beings are not good at “delayed gratification”
http://www.youtube.com/watch?v=x3S0xS2hdi4&feature= endscreen&NR=1
The problem…
� Or, as Freddy used to sing:
“I want it all
I want it all
I want it all
…and I want it now!”
From Strategy to Action
� What really gets us going…?
…a major crisis!
(“When the excrement collides with the air circulati on system…”)
But we don’t want to wait for that every time…
From Strategy to Action
And how is it done…?
� Focus on the goal…
� Discipline to start it…
� One little step…
� Turning it into a routine…
� Publicly tracking, measuring and monitoring!
We know this… but getting started is so hard!
From Strategy to Action
� Focus is key…
� Successful action is not “what most of us do, most of the time…”
It is what all of us do, all the time!
From Strategy to Action
� And you really have to want it…
� That is why the real role of management is to creat e passion, drive and energy in people!
From Strategy to Action
� He who wins is he who gets more done!
� He who gets more done has to be passionate about getting to the next level of success
� Creating & sustaining this ambition is management’s primary task!
From Strategy to Action
� “The job of any leader is to build self-confidence in the people around him. Make those people feel twelve feet tall. Clap for every achievement, no matter how small, with everybody around you. That’s a hell of a lot more important than some finite strategy.”
Jack Welch – former Chairman & CEO of General Electr ic
In his book “Winning”
From Strategy to Action
� So: if you plan your strategy…
� …the main outcome should be determination to
get things done!
From Strategy to Action
� And: if you want your people to live up to their commitments & obligations…
� …you must first live up to yours!
People will never live up to higher standards
than their manager exhibits
From Strategy to Action
� The key to really bring about strategic change…
…is for management to
visibly and irreversibly commit to change!
From Strategy to Action
5 super-duper tools to help you go
from STRATEGY to ACTION!
From Strategy to Action – Tool 1:
� What you really need to do…
…an exercise…
From Strategy to Action – Tool 1:
� Exercise:
- Write on a sheet of paper the 5 most important things you have to do on Monday when you’re back in the office
- Now number them in the order of their importance
From Strategy to Action – Tool 1:
� To Do:
- Clean up the membership database
� Issue:
- Our membership database contains many errors and out-dated information. We get lots of return mail. This creates unnecessary costs.
� Action:
- Lesley to create a team of 4 admin people and to work in 2 days through all data, ranking every record from 1(hot) to 5 (dead / unknown)
- Nominate 2 people to spend 2 weeks contacting all cat. 1 & 2 records to verify data is 100% complete & correct.
- New rule: from next month every record used must be 100% updated & staff name entered. All other data will be deleted in 3m.
From Strategy to Action – Tool 2:
� Numbers!
- No goal is properly defined until you can measure it!
- Typical numbers used:
• $ / Date / % / Quantity / Ratio
- Everyone (person/dept/company) should have 1 or 2 critical numbers !
- Measure often & regularly (e.g. weekly)
- Build themes around it (Quarterly / Annually)
From Strategy to Action – Tool 3:
� People: set goals instead of job descriptions…
- Example:
Option 1:- Fast, strong swimmer- Experienced with all
strokes- Competitive- Team player
Option 2:- Win three or more gold medals in the
Olympics across four or more strokes- Break world and Olympic records in at
least 60% of races- Win and break records when swimming
for team events
From Strategy to Action – Tool 4:
� RACIX - a Responsibility Chart
- R = Responsible (who does the work)
- A = Accountable (who is ultimately in charge, must approve)
- C = Consult (whose opinion is sought, two-way communication)
- I = Inform (who is kept up-to-date, one-way communication)
- X = eXcluded (no formal role in the process)
Conf. MD Conf. Manager
Conf. Assist.
Membership Mgr
IT Finance HR
Conference budget
C A R I X I X
From Strategy to Action – Tool 5:
� Score Cards
- Set objective goals (SMART)
- Keep them factual / avoid discussion
- Focus on the key issues
From Strategy to Action – Tool 5:
� Example Score Card:
HR Dept.
(item) (scoring) (points) (weight) (score)
Contracts Use standard model OK 80%+ = 5OK 50-80% = 3OK <50% = 0
5 10%
Inform accounting re. salaries
OK 100%+ = 5OK 80-99% = 3OK <80% = 0
3 20%
Induction Do 2-day staff induction programme
OK 100%+ = 5OK 80-99% = 3OK <80% = 0
5 10%
Provide staff handbook OK 100%+ = 5OK 80-99% = 3OK <80% = 0
0 15%
Training Etc… Etc… Etc… Etc…
65 pts 100%
From Strategy to Action – Tool 5:
� Score Card - benefits
- Allows for benchmarking (year to year / depts)
- Becomes like a “manual”
- Helps identifying educational needs
- Brings structure to management meetings
- Basis for annual appraisal
From Strategy to Action
Conclusion:
� Everyone has plans… execution is hard!
� You need focus and motivation
� Lead by example!
� 5 Tools:
- Top 5
- Numbers
- Goals, not job descriptions
- RACIX
- Score Cards
From Strategy to Action
Make it so!