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Peter Björklund, Solution Architect

14 november

From suggestion to process

improvement

©2013 Software AG. All rights reserved. For internal use only

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Collaboration

Process Improvements Control Improve Analyze Measure Define

Knowledge

sharing

Communication Ideas

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Collaboration

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Suggest improvement

Submit

improvement

suggestion

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Suggest improvement

Submit

improvement

suggestion

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Recieve improvement suggestion Notification

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Recieve improvement suggestion

1. Prioritize

2a. Evaluate

suggestion 2b. Delegate suggestion

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Define

Model a SIPOC Customer

Output

The process

Input

Supplier

Business problem

Goal

Project/Initiative

Project charter

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Measure Data collection of As Is performance

Establish process performance baselines.

Identify the gap between current and required performance.

Invest in good data? ARIS PPM

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Measure

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Analyze Root causes analysis

Fishbone diagram/What is effecting the problem

Analyze the data

Value stream map

Measured process

What is critical to quality

CTQ diagram

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Improve Identify creative solutions to eliminate the key root causes

Model To Be process(es)

Simulate the different solution(s)

Communicate changes

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Control

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Communicate change

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Communicate change

Communicate in

company feed

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Communicate change

Communicate in

group feed

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Collaboration

Process Improvements Control Improve Analyze Measure Define

Improvement