Our Situation1.5 Million County residents54 Public Libraries49 Libraries in Consortium8.5 million item database970,000+ Registered Library Users

Where We StartedSoftware training as libraries joined the consortium

Large User Group meetings to continue training on the software

Individual training for staff new to the software

Photo courtesy Suffolk County Library Association

Photo courtesy Suffolk County Library Association

TrainingStep-by-stepTask OrientedSoftware specific

“Follow these steps and you will be able to perform the necessary task.”

Photo courtesy Riverhead Free Library, Riverhead, NY

OK, now press a Key…

No, not the “a” key!

http://www.flickr.com/photos/quisnovus/5458167711/

http://www.flickr.com/photos/multnomahcountylibrary/5579094894/

Photo taken at North Shore Public Library, Shoreham, NY

Where We Hope to Go

•Demonstrate specific behavior or actions•Focus on techniques and process•Oriented towards specific tasks•Responsibility on trainer•Short term, when needed

Training Learning•Understand information concepts and context•Developing judgment•Transferrable skills•Responsibility on Learner•Long-Term, Ongoing

Training Site ca. 2003

Training Site ca. 2006

Training Site ca. 2006

What We’re AddingPersonalized Info StreamsDiscussion ForumsInteractive Learning ActivitiesCollaborative WorkspacesSelf Driven Training ResourcesDistance Learning

Training Site 2011(in development)

Communication ca. 2000

Communication ChangesTargeted to specific interests and information needs

Using mainstream technologies to provide information access

Providing feedback opportunities

Communication ca. 2011

Communication ca. 2011

Communication ca. 2011

Communication ca. 2011

New Training Facilities

New Class ApproachWebinars – to replace demos, lectures and Q&A sessions

Screencasts – for basic training needs

Hands on Workshops – interactive learning

Discussion Groups

Teaching about Teaching

http://www.lifewisdominstitute.org/learningpyramid.html

Teaching Concepts

How to Search the OPACX21st Century Search Tools and Techniques

Making a Facebook ProfileXOnline Privacy and Identity Management

Multimedia Tools

http://members.tripod.com/matthew_lyon/generators/millionaireGenerator.html http://www.says-it.com/jeopardy/

Games and Activities

Challenges

http://www.flickr.com/photos/jocke66/470466274/

ResponsibilityMotivationFundingPace of Change

http://twopointouch.com/2008/business/sit-and-listen/

- Ian Delaney

“Employers tend to confuse training and learning. Training gets done to you. Learning is something an individual does themselves.”

http://wrightstuffmusic.com/2010/08/05/blooms-taxonomy-from-pirates-of-the-caribbean/

http://sceptre2.drupalgardens.com/sites/sceptre2.drupalgardens.com/files/learning%20jpg.JPG

Questions?

Emily ClasperSuffolk Cooperative Library System

emily@suffolknet.orghttp://eclasper.comTwitter: @eclasper