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Page 1: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

F R O M W E B S I T E V I S I T O R S

T O

C U S T O M E R S

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H O W T O P R E P A R E Y O U R

W E B S I T E F O R A L L

T Y P E S O F C U S T O M E R S

Y O U RH O W T O O P T I M I Z E

P R O D U C T P A G E S

T O O L S & R E S O U R C E S

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H O W T O P R E P A R E

Y O U R W E B S I T E F O R

A L L T Y P E S O F

C U S T O M E R S

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THINK LIKE FISH

Page 5: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
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1) Be PRESENT for them

throughout their entire journey.

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70% of customers' journey takes

place before they talk to a

sales rep.

Source: Corporate Executive Board

Page 9: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

How much does it cost to own a boat per year?

How to buy a boat?

How to f inance a boat?

Can you f inance a boat with a bad credit?

Where do I store a boat

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16,000 searches

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92% of consumers

surveyed said that they will

eventually end up buying a

produc t from a company.

Page 17: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

So how do you find out

what your customers think?

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Page 19: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
Page 20: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
Page 21: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
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Page 23: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

2) BundleYour Content

Page 24: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

58% of buyers want related

content packaged together, yet

only 24% of marketers do that.

Source: 2017 Content Preferences Survey

Page 25: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

Weave Answers To Your Customers'Questions in Your Product Offerings.

Page 26: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

Boating Products

Warranties

Boat Loan Calculator

Introducing new features

How-To's. FAQs

Safety

Financing Tips

How to catch fish, tips & tricks

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Page 28: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
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Action:

Use tools to understand what

quest ions your new and current

customers are asking.

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Bundle content to encourage b inge

reading.

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2H O W T O

O P T I M I Z E Y O U R

P R O D U C T P A G E S

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Page 32: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

1) Pay attention to the language

and tone on your product pages.

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Page 34: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

2) Support Micro Conversions

Page 35: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

A micro conversion is a small step

on the path of a visitor towards

your primary conversion goal.

Page 36: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

Request a BrochureSign up for the Newsletter

Request a Quote Talk to a Dealer

Page 37: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
Page 38: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
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3) Why Should They Believe You?

Page 41: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
Page 42: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer
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Page 44: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

Show how many customers you have served.

How many boats you have sold.

Put your customer testimonies into videos.

If you are an accessory manufacturer, talk about how many

boats your products appear on.

How many of your products are out there on boats.

If you are in a boat rental/boat club business, talk about how many people you got out on the water.

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Action:

Watch the Tone

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Optimize for Micro Convers ions

-I l lustrate Socia l Proof

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Action:

Find out what your cus tomers want .

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Bundle content fo r b inge read ing .

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Watch the tone

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Opt imize fo r mic ro convers ions

-I l lus t ra te soc ia l p roof

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Page 47: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

THINK LIKE FISH

Page 48: FROM WEBSITE VISITORS TO CUSTOMERSnmma.net/assets/cabinets/Cabinet466/The Conversion... · Show how many customers you have served. How many boats you have sold. Put your customer

Thank you

Armida MarkarovaFounder & Chief StrategistMarketing Strategy [email protected]

@amarkarova