front office staff business communications

www.FrontOfficeStaff.com

We Can Handle All Your Professional Business Communications


‘More than an Answering service!’

‘We act as your private Receptionist!’

Your callers think we sitting in your office!

All Plans are month-to-month No long- term contracts!

No more lost calls from clients frustrated with voice mail.

You will be more Profitable and Productive

LOST CALLS = LOST MONEY

Did you know that 75% of callers that reach voice mail hang up and call your competitors?*

That same number will look for you online before they make their business decision

• Catch opportunities before they are lost to voicemail.• Have your calls routed to you, anywhere.• Present a professional image to your callers, and in front of

clients.• Have confidence that your clients are always taken care of.• * Elite Leads News Letter “RESOURCE” Volume 121 March 2004 (article reprinted by permission of Clint Rood)



It is the mission of Front Office Staff® to:

Provide our clients with top quality live receptionist services from 8:00 A.M. to 5:00 P.M. Monday through Friday.Focus on inbound and outbound calls, and appointment scheduling for our clients.

Have dedicated and well trained customer service representatives that are able to consistently provide excellent call handling services in a timely and cost effective manner.


Integrity - Be honest and do the right thing for employees, clients and our community.Trust - Earn our clients' trust and never lose it. It is mandatory that we protect the critical and proprietary information that our clients entrust to us.Service - Empower employees with the authority to make decisions necessary to deliver superior client service. Keep the promise and over-deliver.Teamwork - Work as a team to deliver client satisfaction. Develop open relationships based on honesty and mutual respect.Simplicity - Deliver effective solutions and train clients to simplify their lives and give them more freedom.Community - Support family and community. Only engage in business practices that are ethical and family-friendly.Balance - Strive to balance personal life, family and business through a healthy lifestyle. Help others achieve balance.


We Can Grow With

You As Your Company

Grows


Louis Dearman, President - CEO:

Louis co-founded Front Office Staff® in 2005. Louis is a highly experienced sales executive who has spent over 20 years in both the security and Multi-Family industries. He has been involved at virtually all levels of the security business, including over 10 years in various supervisory and management roles in retailing as a Store Manager and as the Director of Security and Loss Prevention, primarily with Macy’s California. He spent over 5 years as Vice President/General Manager of 8 California franchise offices of Sonitrol Security Inc., a large nationwide franchise security systems company and several years as Western Regional Sales Manager for Network Multi-Family, a national provider of security systems and services to the apartment industry. Louis has been the principal and owner of his own sales and marketing firm to the Multi-Family industry, a consulting company specializing in large-scale contract negotiations with REITs and Multi-Family developers. For the past several years Louis has been the President and co-owner of Front Office Staff® a national provider front office solution services for small businesses.


Even As You Travel You Are Never Out Of Touch With Your Clients



What Happens When Your Receptionist Calls in Sick?

Most small businesses are not prepared for that dreaded day when your receptionist calls in sick. Or goes on vacation. Or, for that matter, goes to

lunch. Who answers your calls during these critical times?


Never Be Tied To A Desk Again



You Only Get One Chance To Make A Good First Impression!

FRONT OFFICE STAFF’S

Small Business communication service Virtual Live Receptionist Service

Call ForwardingAppointment Setting

Social MediaImmediate Notify

Dispatch Services

We Bridge Competition Gap

• Provide a bigger business Image• Give capability to compete• Provide affordable resources• Provide human user interface• Features of Technology• We handle the overhead


What services do we provide?• Live Receptionist• Multiple extensions• Call screening• Professional Social Media Presence• Never give out your cell number again• Custom greetings• Custom call routing


No added capabilities and resources required:

•No Equipment To Purchase•No New Employees•No Technology To Learn Or Use•No Space Requirements



We Give Businesses The Capability To:

• Compete effectively

• Look bigger than they are

• Sound more professional

• Have resources that they can afford

• Increase their capabilities

• Increase their profitability


Front Office Staff® is a live receptionist service that provides our clients with top quality receptionist answering from 8:00 A.M. to 5:00 P.M. Monday through Friday. We do business-to-business

services focusing on inbound and outbound calls, and appointment scheduling for our clients. We have dedicated and well trained customer service representatives that are able to

consistently provide excellent call handling services in a timely and cost effective manner.

Whatever the client's customer relation goals are: general information requests, call transfers, and scheduling

appointments, Front Office Staff® has the people and the expertise to professionally service those needs.


Front Office Staff's keys to success are:

Keeping close contact with clients and establishing a well functioning long-term relationship with them to generate repeat business and obtain a top notch reputation.

Establish a comprehensive service experience for our clients that include: consultation, progress reports, and quarterly client feedback questionnaires.


Compare The Costs

Others• Purchase phone system• Space for staff• Expensive resources• Costly: $1,200 - $3,500

per month

Ours• No equipment purchase• Benefit of staff w/out

space requirement• Only when needed• Affordable: $249-$599



“When I am working on a job or out making sales I can’t answer my phone and I know I have lost jobs. Callers responding to my ads don’t leave messages, they call my competitors. Since using Front Office Staff my sales have increased close to 20%.”

Aaron Whitfield, Diamond Carpet Care and Repair



“When I am in a meeting or traveling, it is a relief knowing my calls are being attended to by someone who knows my business. I can get so much more work done now and not have to worry about missing a call.”

Andrea Raymond, Appletree Advertisting



“Thanks to Front Office Staff I can be anywhere to receive messages and take care of business. They answer my calls in a professional manner and send messages to my PC. I don’t get pestered with phone calls while working on files that need my undivided attention. They do all this at a fraction of the cost for a full time person to sit in my office.”

Michael Fluetsch, Attorney



“The greatest benefit I get by using Front Office Staff is not having to pay for a full-time employee. It’s a fraction of the cost, and there’s no payroll taxes, no workers comp. and no calling in sick. Plus, I can leave the office and not worry about missing that important call I’ve been waiting for all day.”

Dennis Fulfer, Farmers Agent

Let Us Help You With Your Success Story!!


Current Solutions Inadequate

Telephone Systems

CRMCall Center

Services

StaffingFront OfficeStaff


SocialMedia


We Also Offer Social Media Outsourcing For Those Companies That Would Like To

Delegate That As Well As Their Phones


The Internet and Social Media is No Longer An Option For Business


It Is A Important As Having A Phone Number and Will Grow In Importance


Contact Us Now For Your Custom Communications / Internet Marketing

Plan


Corporate HeadquartersTel: (800) 836-7189Email: [email protected]

Address: 315 West Pine Street, Suite 1Lodi, CA 95240

Our Locations: CaliforniaCitrus HeightsFolsomLodi NevadaReno