frpa everyday heroes
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FRPA
Everyday Heroes
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FRPA
For the past 21 years…
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FRPA
A few of my clients:
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2010 = 53,518
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The Pattern of Business Success
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(T + C + ECF) x DE = Success
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2006
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Outstanding Leaders
• Vision• Communication• Teambuilding• Culture• Innovation• Customer Focus
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Vision
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Communication
OpenTransparentRobustHONEST
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HONESTFORWARD LOOKING
COMPETENTINSPIRING
The Leadership Challenge by Kouzes and Posner
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I want a leader who will:
Tell me the TRUTH. Has a clear vision for
where we are going. Has the skills to get
us there successfully. And is excited about
going with me.
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Communication: Expectations
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4-Level Decision Making
1. You own it.
2. Ask for input… you own it.
3. Team decision… I own it.
4. My call… I own it.
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Communication: Attitude
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Teambuilding
DMCCMD
irection – vivid, clear, inspiring --- shared
easurements – specific, observable, focused
ompetence – very good at what they do
ommunication – open, honest, courageous
utual Accountability – all team members
iscipline – do this every day
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The key elements of a winning culture: Employees
• Fun• Family• Friends• Fair• Freedom• Pride• Praise• Meaning• Accomplishment
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• Ownership Mentality• Sense of Urgency• Disciplined Execution• Accountability• Continuous Innovation• Customer Focus
The key elements of a winning culture: Organization
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Accountability: The Four Pieces of Paper
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Innovation: Kaizen
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Extreme Customer Focus
VOC
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Moments Of Truth
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1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
From: The Orange Revolution by Gostick and Elton
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Summary of Key Ideas
• Vision• Communication• Teambuilding• Culture• Innovation• Customer Focus
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FRPA
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THANK YOU
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
My twitter address is: @awesomelysimple
Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
•www.slideshare.net/johnspence