fscm presentation

8/13/2019 FSCM Presentation

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FSCM Presentation

• Discussion Points – High Level Goals

– Functionality Overview (Modules &Components)• Credit Management• Biller Direct

• Dispute Management• Collections Management



High Level Goals

• Utilize standard SAP functionality• Automate for efficiency

• Increase effectiveness of cross functionalcommunication• Reduce and manage risk

• Integrated with other SAP modules• Real time information/responses



Credit/Risk Management

• Goals – Automate company wide credit policy – Employ central credit management

throughout former and new system – Create custom client credit scoring using own

scoring rules

– Interfaces seamlessly with D&B – Credit Manager Portal to centralize high level

decisions



Credit/Risk Management (cont.)

• Strategies/Benefits – Online credit rating check for faster credit decisions – Link dunning and dispute information to credit

decision process – Control credit risk via real-time credit allocation and

ongoing monitoring – Improve client relationships by concentrating service

on profitable clients – Well defined process for credit limit

applications/increases



Credit/Risk Management (cont.)

• Components – Credit Events

• New Applications• Increase Limit Requests

– Credit Scoring• Internal Score Calculation

– Based on information from D&B – Internal payment and buying habits – Automates process within certain guidelines

– Credit Limit Management• Automates process within certain limits

– Ability to handle reviews on a regular basis – Ability to adjust limits up or down depending on scoring

– Credit Manager Portal

• Provides escalation path• Automated through workflow• Record of events in a central location

– Credit Analysis



Biller Direct• Goals

– 24/7 Account Access – Client information is real-time and web based – Provides client with flexibility to “slice and

dice” their account information – Eliminate need for manual work – Client self service that is user friendly



Biller Direct (cont.)

• Strategies/Benefits – Ability for clients to secure account balances, view

invoices and credits, and make payments on line

– Ability for clients to notify Insight of invoice orpayment disputes on line providing details of thedispute prior to an invoice becoming delinquent

– Eliminates the need for EDI transmissions for smallerclients – web-based application is user friendly

– Provides client with flexibility in viewing accountinformation – can create their own account statement

– Integrates with other FI functionality



Biller Direct (cont.)

• Components – List of Open Items

• Ability for client to view open AR

• Ability to download their invoices (including credits) – Invoice and Payment History

• Client can view history of payments and invoices – Payments

• Client can pay invoices using credit cards or bankinformation (direct check)

• Partial payments and credit memos can be used



Collection Management

• Goals – Proactively collect outstanding receivables – Provide tools for client evaluation,

identification, prioritization from a riskmanagement and client relationshipmanagement perspective

– Process automation to handle high volumesof open items



Collections Management (cont.)

• Strategies/Benefits – Ability to create strategies to automatically drive

account priorities• Work lists provide collectors with priority accounts

– Allows for promise to pay agreements as well asevaluation of broken promises

• Integrated with other SAP functionality for Cash Management

– Integrated with Dispute Management and Accounts

Receivable – real-time – Automated processes• Dunning letters for first contact that provide list of open items• Direct access to client account from work list



Dispute Management

• Goals – Central location for notes and documentation

regarding AR issues and resolution

– Effective processing of client invoicecomplaints

– Ability to react more rapidly to resolve issues – Ability to route dispute to appropriate

business unit for resolution – Log of actions within SAP

• Multiple department access through workflow



Dispute Management (cont.)

• Strategies/Benefits – Allows Insight to be responsive to client needs in a proactive

manner through automated process – workflow – Automatic creation of dispute cases for residual items coming

from lockbox or electronic statement – Ability to automatically write off dispute case value and charge

cost center of business unit responsible – Easy integration with Biller Direct, Collections Management and

other AR functionality – Tracking and reporting can provide analysis of client activity and

allow Insight to detect trends in types of disputes and clientbehavior



Dispute Management (cont.)

• Components – Integrated with AR – On line dispute record – Automated updates of dispute – Correspondence/communication – Reporting

fscm presentation

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