fss ibm social business kenexa mobility

© 2013 IBM Corporation

IBM Smarter Collaboration Smarter Workforce

2 © 2013 IBM Corporation

We are just entering the 5th era of IT

IBM #1 in IDC Worldwide Social Platforms Revenue Jun, 2012(Leading three years running)

IBM is focused on social for our business clients

Gartner - Magic Quadrant for Social Software in the Workplace, Aug, 2011

Forrester Wave - Leader in Enterprise Social Platforms, Q3 2011


Social Media amplifies the impact of the social network

200 millionTweets a day

900 million Facebook users

80% Companies use

Facebook for recruitment

2 billionYouTube videos a day

1 billion iPhone appsin 9 months

200 millionBlogs today

Daily 1 millionNew LinkedIn users

Source: “Socialnomincs” by Erik QualmanSource: Jake Hird, econsultancy.com


“The rise of the networked enterprise. Web 2.0 finds its payday” – McKinsey Global Survey Results, 2010

30%

15%

20%HR & Talent Management Increase speed to access knowledge;Increase speed to access experts

Marketing & SalesIncreased revenue

R&DReduce time to market;Increase number of successful innovations

Value of Social Business

4

18% Customer ServiceIncreased customer satisfaction


DELIGHT CUSTOMERS to Create Exceptional CustomerExperiences

Leaders leverage social business for a competitive advantage

ACTIVATE THE WORKFORCEto Create a Smarter Workforce


Ginni Rommety Leading the Way in IBM’s Social Transformation

“All clients are experiencing the phenomena of what we call “front office transformation” – social media, devices, mobility – all reshaping the way they want to engage….”

“The decade ahead will all be about Collaboration”

- 38%- 38% estimated growth for the Social Business software market through 2014

- $2B - $2B estimated Social Business software market size in 2014

“We need to become a preeminent Social Enterprise”


Our Customers Priorities are the same

1 Q24 “What do you see as the key sources of sustained economic value in your organization?2 Q4 “To what extent will the following competing influences impact your organization?” 2012 IBM Global CEO Study

Banking & Financial Markets responses only

The 2012 IBM CEO Study

Key sources of sustained economic value1

Global Banking & Fin Markets

Human capital 73%71%

Customer relationships 74%74%66%66%

Products / services innovation 42%42%52%52%

Brand(s) 48%48%43%43%

Partnering/collaborating with other orgs 53%53% 45%45%

Internal collaboration 52%52% 48%48%

Decision-making processes 43%43% 44%44%

Changes in the organization over the next 3-5 years2


This Transformation begins with the Industry- leading Social business platform

Deployment Options

SaaS Cloud Dedicated Private Cloud On Premises Hybrid

Smarter WorkforceIBM Employee Experience Suite

Kenexa Talent Management Suite

ExceptionalCustomer Experience

IBM Customer Experience Suite

Social Networking Social Analytics Social Content Social IntegrationIBM Enterprise Content

ManagementIBM Social Analytics SuiteIBM Connections

IBM SametimeIBM WebSphere Portal

IBM Web Content Manager

IBM SmartCloud for Social Business


TD Bank

Goals:

Aligning to TD’s Core Values

Delivering Real Business Outcomes

Acknowledging and Facing Risks Head On

“…until social amplified it, there was no business

case.”

“transparent decision making

process ..shifted to pride and excitement”

“…perfecting the app before it reached

customers ”

“Weaving social into everything we do”


• WOW story community

• 50K participants (out of 85K employees)

• 300,000 stories

• 260 added daily

• Everyone Benefits

Social Customer Service

An online conversation started by a junior teller demonstrated the potential of using social media within the company. This led to an idea that is now "expected to represent our biggest single productivity

improvement in the coming year," Arnott said.


Goals• Drive Revenue & Profit Through…

• Attracting Millennium Workers• Attracting Millennium Customers• Capture and Share Expertise

Sun Life

Culture• Executive Sponsorship• Social Guidelines and Policies• IdeaShare: 330 New Ideas


• Personalized base on analytics

• Customer service experts

• Crowdsourcing on new products

• Customer sat: #5 to #1*

*Forrester Public Bank Rankings


HSBC: Identifying customers personally

Mr Parsons,

Mr Hicks,

Mr Hamilton,

Banners using customer data held in the back-end

Mr Bannister,you can protect your family with our affordableterm life plan ‣ find out how


Client Services

In 4 months:•400 business process focused communities •65% participation


For Prudential Financial, becoming a social business means enhancing collaboration to sharpen its competitive edge

Goal:Enhance products and services by connecting

employees and providing them with access to knowledge and experience across the enterprise

Project:Implement a secure, social business software solution

based on WebSphere Portal & IBM Connections

Results ...Improves products and services

Searchable profiles enable employees to quickly find subject matter experts with key skills.

Boosts productivity and efficiencyEmployees are empowered to initiate enterprise-wide collaboration via blogs, wikis and forums, thereby gaining new expertise.

Promotes information sharingAn innovative approach to knowledge sharing and improved access to information help the company maintain its competitive advantage.

“Our IBM social business solution provides us with a robust, secure portal with which to improve employee collaboration worldwide. Access to diverse knowledge and skills helps us sharpen our competitive edge.”

— VP, Prudential Financial


Building a Smarter Workforce…. The Employee Journey

The Employee

• Attract

• Enable

• Perform

• Transform

Their Social Network

• Discover

• Amplify

• Accelerate

• Innovate


IBM / Kenexa Customers

Kenexa Exceptional Web Experience

Social Networking

A KENEXA OVERVIEW

February 1, 2013

Copyright Kenexa®, 2013 19

The problem: Uncovering the right person

for the right job isn’t an easy task—wasting valuable time and investment. “Talent knows talent”, but “non-talent” knows non-talent, too.

The solution:Attract top talent to your business real-time and select those like your organization’s best. Build a talent pipeline before the candidate need arises.

ATTRACT: BUILDING A SMARTER WORKFORCE ONE NEW HIRE AT A TIME


Attract the right people with the best talent

$2 millionsavings in recruiting costs

Using a competency-based job assessment, Apollo Group was able to significantly shrink the potential hiring pool, saving recruiters both time and significant resources.

Apollo Group, a leading provider of higher education for adults, used predictive hiring models to reduce their costs to recruit students.

CASE #1 : APOLLO GROUP


The problem:Getting individuals up, running and productive takes significant time and investment. Great risk of losing good talent because of poor onboarding. Lack of technology applied.

The solution:Bring your business into the next generation by sharing information real-time and leveraging collective intelligence. Utilize technology for information capture, as well as best practices on engaging new hires.

EMPOWER: BUILDING A SMARTER WORKFORCE BY ARMING EMPLOYEES WITH THE RIGHT TOOLS AND ENABLING HIGH PERFORMANCE


Empower the right people to do the right job

1.2% increase in profit per customer yields millions in net income

AMC's “fit” strategy matched the right people to the right jobs, resulting in lowering turnover rates by 11 percent.

AMC hired the right people to work theater concession stands, generating millions of dollars of incremental income

AMC


The problem: Employees and knowledge are

“siloed” to job roles and functions—resulting in lost talent and unused minds. Top performers are “uninspired”, and can easily be lured away.

The solution: Leverage the organization's

collective intelligence to solve big problems and increase engagement, productivity and profit. Uncover key drivers to maximize performance and retention. Develop succession plans and career paths for top performers.

MOTIVATE: BUILDING A SMARTER WORKFORCE BY DEVELOPING A CULTURE OF EFFECTIVE LEADERSHIP AND HIGH PERFORMANCE


Creating a smarter workforce

Cabela’s

9.3% higher sales per labor hour among top performers

Employment branding, surveys, talent/performance management systems helped attract and hire the right candidates, improving engagement and sales per employee.

Cabela’s re-energized their sales teams with a performance management solution, significantly increasing sales per labor hour


Together IBM and Kenexa represent a uniquely complete solution

Social Collaboration Business Analytics Enterprise Content

Management

Leadership & Organizational Change Services

Scientific Human Insight


IBM Kenexa Sales Enablement Site: http://ibm.biz/Bdxirn

IBM Kenexa Email Address:(use to find specific sellers, inquire about commissions, are offerings in PA, for FAQs, to request information and more):[email protected]

IBM Smarter Workforce Sales Synergy Leaders:•WW – Sara Arildsson, [email protected] •NA – Gary McBride, [email protected] •Europe – Jon Mell, [email protected] •GMU – Sarah Fisher, [email protected]

KEY RESOURCES

http://ibm.biz/Bdxirn

mailto:[email protected]






Kenexa Solutions & Services


Competitive landscape

Applicant Tracking Taleo iCIMS SuccessFactors Lumesse HRIS Recruiting modules

Performance Management/SP/Compensation SuccessFactors Cornerstone OnDemand

Learning Saba SumTotal Cornerstone OnDemand

29

Recent Consolidation• SAP – SuccessFactors

Oracle – Taleo• IBM - Kenexa


global experience

30


FINANCIAL SERVICES / BANKING


IBM ConnectionsLeading by creating a new world of possibilities


Exceptional Web Experience SuitesEngaging customers and employees on their terms


Build mobile applications

Connect to, and run backend systems in support of mobile

Manage mobile devices, services and applications

Secure my mobile business

Manage & Secure

Build & Connect

Exceptional Web Experience Mobile strategy

Extend & TransformExtend existing business capabilities to mobile devices

Transform the business by creating new opportunities

Key Capabilities• Strategy, planning and implementation• Mobile-enabled solutions including

analytics, commerce, and social business

• Mobile as a service

Key Capabilities• Mobile Governance• Device analytics and control• Secure network communications & management

Key Capabilities• Multiplatform mobile web,

hybrid and native app development

• Enterprise data, service, and application integration

• Lifecycle Management

35 © 2013 IBM Corporation© 2011 IBM Corporation

Built for Business.....Social Business.... in the cloud What Sets IBM Apart

Simplest way to interact across

business boundaries

Fastest way to make your existing process

social

Keeping private business exactly that

Public, Dedicated, Premises or Hybrid – it's your choice

Bring your own device, we're open for social business


Our market leadership…

of the top 10 banks and retailers

of the largest telcos governments covering all G8 nations

…provides unparallelled experience on how to achieve success

Expertise across all Industries & GeographiesExpertise across all Industries & Geographies

#1 Ranking by IDC for 3

consecutive years

60% of Fortune 100 use

IBM Social Business

36,000+ IBM Social Business

general business customers globally


Thank You


Additional Slides

© 2012 IBM Corporation

IBM Connections

Home pageSee what's happening across your social network

BlogsPresent your own ideas, and learn from others

CommunitiesWork with people who share common roles and expertise

FilesPost, share, and discover documents, presentations, images, and more

Micro-bloggingReach out for help your social network

ProfilesFind the people you need

WikisCreate web content together

Social AnalyticsDiscover who and what you don’t know via recommendations

ActivitiesOrganize your work and tap your professional network

BookmarksSave, share, and discover bookmarks

ForumsExchange ideas with, and benefit from the expertise of others

Media GalleryAdd sizzle by sharing rich media like Photos and Videos

Ideation BlogsCreate ideas and leverage the crowd to develop them

Document LibrariesSecurely manage and collaborate on business documents


Social Business EVERYWHEREEVERYWHERE


Wiki

CommunitiesActivities

Individual ShareDiscover Working Out Loud

BlogFiles

Bookmarks

Micro-blogging

ForumsPersonExpertise

Profile

IBM Social Business Network

Team ShareCollective Intelligence

IBM Connections:Social Network Solution


Customer satisfaction moved from 5 to 1

239 employee ideas have been posted and 118 are in the process of adoption across the company – one success: launched new Ready Mix product GLOBALLY in one third the time (12 to 4 months) to dominate the market

“The launch of connect.BASF is one of the most successful launches at BASF since we launched our e-mail system. “ Sean Jones, Vice President E-solutions, BASF SE

Eliminated third-party transportation applications for customers, saving USD500,000 annually

Decreased new employee training on customer support applications from three weeks to less than one hour

Sharing selling best practices across stores contributed over $1M in additional revenue. Working Out Loud

$40M SAVINGS in design improvements from customer feedback

Why would anyone use this for business?IBM Social Business Client Successes

An online conversation started by a junior teller demonstrated the potential of using social media within the company. This led to an idea that is now "expected to represent our biggest single productivity improvement in the coming year," Arnott said. Weaving Social into Everything We do


Learn from Client Studies

Establish Business Strategy

Accelerate Business Adoption


Dynamic:Delivering results for industry leaders

of the top 10 banks

and retailers

of the Largest Telcos

Governments covering

all G8 nations

60%

the Fortune 100 Proven

Expertise

8 12 500

© 2012 IBM Corporation46

People - central to progress on banking’s imperativesSocial interaction today includes new dimensions and benefits

• Providing rich connections to 3rd parties like external counsel, regulators, etc.

• Providing the context along with the right information to the right people

• Enabling group decision-making across the network

• Providing high-touch relationship that move smoothly across channels

• Facilitating social connections across small and medium commercial customers to have them provide basic business support

• Connect right experts to answer customer questions through twitter, …

• Consolidating partnerships and increasing economies of scale through secure external networks

• Socially connecting experts to help solve exceptions that drive cost (e.g., payments)

• Facilitating processes in and outside the bank with proper workflow, rules, and people (e.g., mortgage approval)


Leveraging a proven foundation of technology and capabilities

Delivery Options: Extranet, Cloud, Private Cloud, Hybrid, On Premises

The FoundationWebSphere Portal | IBM Web Content Manager | IBM Forms | IBM Web Experience Factory

IBM Customer Experience Suite

IBM Employee Experience Suite

CommerceIntegrationAnalytics

Security

Mobile

Search

Social Media

Content Rich Media

Personalization

Portal

Exceptional Web

Experience


IBM's is leading the way by delivering the industry's leading social business capabilities in the cloud

CLOUD FIRST MOBILE ALWAYS MULTIPLE CHOICES


Appendix: Kenexa Product

Descriptions


RECRUIT

Start Date

ONBOARDINGPERFORMANCE

LEARNING SUCCESSION EXITJOURNEY

EMPLOYEE

EMPLOYEE LIFECYCLE HR SOLUTIONS

Recruitment Talent Management (Onboarding and Performance Management)

Services

Content

Technology

Compensation Management

Engagement SurveysAssessments

Consulting (Employment Branding & Leadership)RPO

A Continuum ofHuman Capital Solutions

COMPENSATION


Kenexa Recruitment Services (RPO)Kenexa Recruitment Services (RPO)

• RPO fulfillment in 80 countries

• 25 Languages

• 10 Global COEs

What do we do?

• Full / Project Recruitment Outsourcing

• Vendor Management

• Campus / Graduate Recruiting

• Branded Communication / Outreach

• Employee Referral Programs

• Diversity Recruiting

• Unbundled Recruitment Services & Consulting

Why Kenexa?

• RPO Experience – Founded in 1987

• Focus on Quality & Top Talent

• Deep Multi-Industry Expertise

• Largest Global Footprint

• 180,000 global placements over the last three years

Select ClientsGlobal Reach

51


Employment Branding by KenexaEmployment Branding by Kenexa

What do we do?

• Discover the unique traits and personalities of your culture

• Create creative communications to help you attract the best talent for your culture and retain top performers who shape it

• Use unique sourcing techniques to help you attract quality - not quantity - of candidates

• Uniquely and creatively express your culture through a career site and external media

Why Kenexa?

• Customized messaging, packaging and site architecture

• Experts in cultural shift development• Create a seamless candidate experience

that sits on world-renowned recruiting technology

• Unique sourcing techniques and expertise used to source 50,000 candidates each year

• Customized messaging, packaging and site architecture

• Experts in cultural shift development


Kenexa 2xBrassRing™Kenexa 2xBrassRing™

• Candidates processed from more than 190 countries

• System Users located in more than 120 countries

• 34 Languages supported

What do we do?

• Find the right talent for the right job at the right time at the right cost

• Automate the full cycle of talent acquisition • Standardize the recruitment process and

make more efficient and sustainable• Achieve compliance with government

regulations and hiring practices• Centralize talent data

Why Kenexa?

• Highly Flexible – Match Unique Processes• Industry Leading Analytics and Reporting• Most Engaging Candidate Experience• Embedded Dynamic Assessments • Mobile Technology Enabled • Intuitive Recruiter User Interface• 1st Tier Hosting, Infrastructure, & Security• Social Networking & CRM


53


Kenexa 2xOnboard™Kenexa 2xOnboard™

• New Employees supported in more than 30 countries

• Hiring Managers located in more than 20 countries


What do we do?

• Deliver Onboarding as an experience (not a checklist of tasks)

• Drive efficiency through standardization and automation of Onboarding

• Design flexible, global solution: tailored to meet customer needs.

• SaaS: Secure, Proven Scalable

Why Kenexa?

• Accelerate Time to Productivity• Reinforce Employment Brand • Improve Employee Engagement. • Achieve On time Internal and External

Compliance• Reduce Cost


54


Kenexa CompensationKenexa Compensation

What do we do?

• Help you attract, motivate & retain top talent

• Ensure your compensation programs are competitive externally and equitable internally

• Streamline market pricing, salary range development, equity analysis and pay program design

Why Kenexa?

• Instant access to over 4,000 benchmark jobs

• 100% employer reported data

• Solutions that scale to fit your needs

Select ClientsGlobal Reach• Benchmark data for the US,

Canada, UK and China


Kenexa Learning SolutionsKenexa Learning Solutions

• Clients in 15 countries

• Global technical resources


What do we do?

•We help organizations train, develop and improve their most important assets – their employees and customers•Provide world-class Learning Content Management Software•Provide a Social Learning Management System•Establish flexible and agile learning for a mobile workforce

Why Kenexa?

• Maximize the value from existing content resources

• Establish efficiency in your learning strategy• Create a collaborative learning environment• Drive revenue, reduce cost• Deliver a prescribed, personalized learning

experience


56


Kenexa AssessmentKenexa Assessment

• Over 35 million Assessments administered Worldwide

• 20 Languages

• 44 countries

What do we do?

• Front Line to Executive Selection

• 1,300 Ready-to-use & Custom Assessments

• Key Job Roles (e.g., tellers, call center, managerial, sales, clerical etc.)

• Methodology for all stages of hiring workflow: skills tests, ability tests, behavioral assessments, assessment centers, simulations, structured interviews

Why Kenexa?

• Highly Predictive of Performance & Retention

• Integrated with Technology (e.g., Recruitment, Onboarding, Development, Succession Planning)

• Built for Volume –187 million assessments delivered since inception

• Global Capability


57


Kenexa Employee SurveysKenexa Employee Surveys

• Surveys conducted in 60+ languages

• Data collected in 100+ countries

• More than six million surveys per year

What do we do?

• High-tech data gathering platform to manage processes

• Full service: global program, local implementation

• Practical approach to driving and sustaining change

• Best practice catalogue of proven actions

Why Kenexa?

• Largest benchmarks in industry

• Proven ROI to Income Statement

• Other measures include safety, unionization, customer loyalty, and confidence


58


Kenexa Leadership SolutionsKenexa Leadership Solutions

• 200 accredited consultants globally

• Programs delivered in over 40 countries

What do we do?

• Leadership Consultancy

• Leadership Diagnostics and Benchmarking

• Core Management Skills

• Executive Coaching

• Talent Identification and Development

• Leadership Assessment and Development

• Leadership Diversity and Inclusion

Why Kenexa?

• Ongoing research into high performance for over 30 years

• Validated leadership model

• External benchmarking against over 12,000 leadership profiles

• Diagnostic tools created specifically to understand Leadership style, preference and motivations

• Experiential development programs linked to ROI


59


Kenexa Performance SolutionsKenexa Performance Solutions

• Managers supported in more than 20 countries

• Employee reviews in more than 30 countries

• 6 languages supported

What do we do?

• Performance Management:Goal Management, Appraisals, Career, Competency Management

• Succession Management• Compensation Management• Flexible and Configurable Dashboards

Why Kenexa?

• Connect employee performance to organizational success

• Continuously measure performance and develop • Leverage Kenexa content and expertise • Set clear career path for high performers• Ensure legal compliance


60


Legal Disclaimer

• © IBM Corporation 2011. All Rights Reserved.• The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained

in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.

• References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.

• If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete:Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

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fss ibm social business kenexa mobility

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