fujitsu interstage bpm · process owners, business users and customers enable collaborative process...
TRANSCRIPT
0 Copyright © 2011 FUJITSU
Fujitsu Interstage BPM
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Common Business Issues
Business Efficiencies
Time to Market
Revenue Growth
Customer Satisfaction
Regulations
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Comply with mandates
Increase process visibility
Reduce process inefficiencies
Cut operational costs
Flexibly respond to business change
Improve collaboration
Reuse best practices
Benefits of BPM
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From Traditional BPM to Agile BPM
Traditional BPM
Highly repeatable
Transactions
Efficiency and
automation
Straight-through
Processing of financial
transactions
Unpredictable
Knowledge
Problem resolution
New product
introduction, claims
processing
Next Generation
Agile
BPM
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Agile BPM from Fujitsu
structured
unpredictable
hybrid process types
Agile BPM is designed to flexibly
address all types of processes used
to conduct business:
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Benefits of Interstage Agile BPM
Continuous process optimization
Automate process discovery
Identify and refine process inefficiencies
Monitor and optimize business processes
Collaboration and social interaction
Collaborate on tasks
Dynamically manage all types of work
Improve work and business results
Extending enterprise ecosystems
Extend process automation to communities
Collaborate with customers and business partners
Streamline workflows across corporate boundaries
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What’s Driving the Need for Agile BPM?
Regulatory climate requires
compliance while improving efficiency
and cost-effectiveness
Need for better work
collaboration and improved
support for knowledge work
processes
Processes increasingly
extend beyond corporate
boundaries
Process discovery and
optimization is a hurdle for
most organizations
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Use Cases Behind Agile BPM Adoption
Meeting Compliance Mandates
US and global companies bracing for onslaught of new
regulatory mandates – financial, healthcare, energy
Need better control over processes and increased visibility
Must minimize financial impact and mitigate risk
Looking to BPM to create more agile environment to support of
compliance mandates
Improving Customer Experience
Customer Service initiatives at the core of developing
differentiation strategies
Support agile Customer Service with strong BPM foundation
Standardize service delivery, minimize agent training times,
ensure regulatory and company policy compliance, and control
costs
Business Collaboration and Social Productivity
Social capabilities to advance collaboration and engagement for
process owners, business users and customers
Enable collaborative process discovery, design, execution, and
optimization
Improve efficiency and effectiveness of how the work gets done
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Adapting to a Changing Regulatory
Environment Through BPM:
The EPCOR Success Story
March 8, 2011
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EPCOR at a Glance
• Builds, owns and operates electrical transmission and distribution
networks, water and wastewater treatment facilities and infrastructure in
Canada
• Two main operating divisions:
– Electricity Services
– Water Services
• Experienced developer and operator of utility infrastructure
• Head office in Edmonton, Alberta, Canada
• 2400 employees
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Changes in the Electricity Market
Landscape: Electricity Deregulation
• In 1996, electricity market in Alberta opened up for competition in the generation market. The retail market followed in 2001.
• Both the high-capacity provincial transmission system and the local distribution systems remained regulated, including EPCOR Distribution & Transmission Inc.
• Due to deregulated aspects of the market, government standards have been introduced to ensure an open and fair competitive market
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Changes in the Electricity Market
Landscape: Tariff Billing Code
• Along with EPCOR Distribution & Transmission Inc, there
are three other major regulated distribution companies in
Alberta
• Since deregulation, each company established its own
practices and formats for bill presentation
• To facilitate competition in the market, Alberta Utilities
Commission, in 2005, introduced a regulation to standardize
billing information, called the Tariff Bill Code (now known as
Rule 004)
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Key Business Drivers For BPM Adoption:Regulated Default Supply (RDS) Project
• Compliance with the Alberta Rule 004 and other evolving mandates
• A single application that could manage information from four complex
sub-systems:
• Site – customer & asset information
• Load – profiles & stores millions of meter reading records
• Tariff – calculates and presents tariff charges
• Invoice – validates billing and produces invoices
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Technical Drivers For BPM Adoption:
• Need for a powerful, robust solution to schedule and complete billing
cycles; EPCOR’s existing scheduler did not meet all the requirements
• Expense of developing a fully custom application
• Additional benefits from partnering with a BPM solution provider
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Deciding on the Right BPM Solution
• Consulted the Gartner BPM Magic Quadrant 2Q03 report to
determine leaders in Business Process Management
• Fujitsu’s Interstage Business Process Manager, alternative
#2 and the existing scheduling application were rated using a
point system with 14 different criteria
• Fujitsu’s out-of-the-box BPM solution proved to be the best
fit for EPCOR
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Implementing The New BPM-Driven
RDS Solution: Environment
• Fujitsu’s Interstage BPM is the main application and user
interface, extended using Java. It includes:
• 50 actions
• 23 agents
• 14 Custom Applications
• Oracle 10g Database, Application Server, Forms and
Reports
• HP-UX Itanium Server
• 10 x CPU, 96GB RAM, 7TB of HDD
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Implementing The New BPM-Driven Solution:
Hardware Environment
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HP-UX Itanium Server
· HP 11.23 OS
· 10 x CPU
· 96 GB RAM
· 7TB Hard Disk (5.5 used)
Windows NT
Servers
Linux Server
(Oracle Forms /
Reports)
Interstage BPM / DB Server
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Challenges Faced in BPM Adoption
• Transition from logical business processes into physical Interstage BPM templates
• Creation of application level templates that accurately capture the timings of the entire system
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Sample Business Process Flow
MDM
5.3.2
Validate Interval
Metering Data
MDM
5.5.3
Push Int.
Consumption
MDM
5.1.4
Import GIMP
MDM
5.1.3
Import ULP
(POD{ZNL})
MDM
5.6.3
Generate
Reports
(Backout Unmetered)
MDM
5.1.8
Validate POD
Date: July 10, 2009
Prepared by: RDS Compliance Team
Context: System Workflow 3a – Interval Meter Processing Tech
State: Draft
Version: 1.07
Workflow
4.3.2.1
Register Process
Workflow
4.3.3.1
Fetch Constant
Workflow
4.3.2.1
Register Process
Workflow
4.3.3.1
Fetch Constant
SWF 3c
Allocation
(Market Wide)
SWF 1a/b
Main Flow
(cycle)SWF17
Workflow
4.3.8.1
File Services
Identification
SWF 3b
SWF 3b
SITE
4.4.3
Extract ATIs
MDM
5.6.5
Approve
Reports -
Interval
(Manual)
Workflow
4.3.8.1
File Services
Identification
Interface
4.16.4
Ux to Ux Move
data\incoming to data\
archive
Interface
4.16.2
Merge Files to Load\
inbound\Upload
Timer
MDM
5.4.2
Push POD
UsageEND
MDM
5.1.2
Import POD
MDM
5.1.1
Import DIM
MDM
5.3.4
Calculate
Unmetered
(ULP)
(GIMP)
SWF3A-1
SWF3A-2
SWF3A-3
SWF3A-4
Analyze
INTERVAL_RECORDS
Partition
Analyze
INTERVAL_CONSUMPTIONS
Partition
Analyze
INTERVAL_MAPPINGS
Partition
MDM
Import DIG
MDM
Import MDM
MDM
Import TPT
MDM
POD Load Stats
(SWF3A-1_Step2) (SWF3A-1_Step3)
(SWF3A-2_Step2) (SWF3A-2_Step3)
(SWF3A-3_Step2) (SWF3A-3_Step3)
(SWF3A-4_Step2) (SWF3A-4_Step3)
(SWF3A_Step3)
(SWF3A_Step4)
(SWF3A_Step7)
(SWF3A_Step8)(SWF3A_ImportDIG)
(SWF3A_Step5)
(SWF3A_Step6)
(SWF3A_ImportMDM)
(SWF3A_ImportTPT)
(SWF3A_Step11)
(SWF3A_Step9) (SWF3A_Step13) (SWF3A_Step10)
MDM
5.4.2
Export POD
(SWF12_Step04)
(MDM)
(TPT)
SWF3A-5
SWF3A-TPT
(SWF3A-4_Step2) (SWF3A-4_Step3)
(SWF3A-1_Step2) (SWF3A_Merge)
Interface
4.16.4
Ux to Ux Move
data\incoming to data\
archive
Interface
4.16.2
Merge Files to Load\
inbound\Upload
Workflow
4.3.2.1
Register Process
Workflow
4.3.3.1
Fetch Constant
Workflow
4.3.8.1
File Services
Identification
Interface
4.16.4
Ux to Ux Move
data\incoming to data\
archive
Interface
4.16.2
Merge Files to Load\
inbound\Upload
(DIM/DIG)
Workflow
4.3.2.1
Register Process
Workflow
4.3.3.1
Fetch Constant
Workflow
4.3.8.1
File Services
Identification
Interface
4.16.4
Ux to Ux Move
data\incoming to data\
archive
Interface
4.16.2
Merge Files to Load\
inbound\Upload
Workflow
4.3.2.1
Register Process
Workflow
4.3.3.1
Fetch Constant
Workflow
4.3.8.1
File Services
Identification
Interface
4.16.4
Ux to Ux Move
data\incoming to data\
archive
Interface
4.16.2
Merge Files to Load\
inbound\Upload
Workflow
4.3.2.1
Register Process
Workflow
4.3.3.1
Fetch Constant
Workflow
4.3.8.1
File Services
Identification
Interface
4.16.4
Ux to Ux Move
data\incoming to data\
archive
Interface
4.16.2
Merge Files to Load\
inbound\Upload
Workflow
4.3.2.1
Register Process
Workflow
4.3.3.1
Fetch Constant
Workflow
4.3.8.1
File Services
Identification
Interface
4.16.4
Ux to Ux Move
data\incoming to data\
archive
Interface
4.16.2
Merge Files to Load\
inbound\Upload
SWF3A-STL
(SWF3A-1_Step2) (SWF3A-1_Step3)(STL)
START X1
X1
Load
Create ULP
Load
Create GIMP
Load
Import Street
Light
SWF3A_ImportSTL
MDM
Validate MDM
(SWF3A_Step2)
(SWF3A_ValidateMDM)
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Sample Business Process Flow
Implemented in BPM
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Implementing The New BPM-Driven Solution: Business Process Flows
• 180 Individual Unit Tasks
• Efficiency through reusable business process templates
• 20 business flow implemented with over 400 templates
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Key Benefits From BPM Adoption
• Development Benefits
• Testing Benefits
• Operational Benefits
• Business Benefits
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Development Benefits
• Single environment to develop, test, execute
• Development is simple using drag-and-drop
• Easy to update process templates
• Highly extensible Java API makes integration easy
• No additional security software required
• Built-in Windows Active Directory support; leverage existing
systems
• Ease of configuration
• Ease of deployment
• Multiple server environment
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Testing Benefits
• Interstage BPM integrated well with EPCOR Distribution’s
functional, integrated testing, and market testing
• Easy to customize business flows, sub-flows, and targeted flows
for unique test cases
• Interstage BPM greatly enhances debugging efforts and allows
processes to be re-run from point of failure
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Operational Benefits
• Instant access from any computer to the internal intranet
• Intuitive IDE makes training users very quick
• Real-time monitoring process
• Operators notified when tasks need to be completed
• Simple for operators to see when errors have occurred and quickly
restart process flows
• Entire system timing controlled by Interstage BPM. No need to
manually start processes
• Replaces current batch process system across
multiple business units
• Controls and Audits increase system integrity
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Business Benefits
• Critical processes
• Ensuring regulatory compliance
• Enabling immediate action to remediate threshold violations
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Building A Partnership:
EPCOR-Fujitsu
• Customer Support
• Consultation Services
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Measuring Results
• Provided system performance monitoring: e.g. aided in
reducing system time from 20 hrs to 5 hrs
• Allowed operators to analyze and manage exceptions as
opposed to just timing and running the system
• Redeployment of personnel
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Questions?
For more information on
Fujitsu’s BPM, visit:
www.fujitsu.com/interstage
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