full circle bpo services - profile
TRANSCRIPT
© 2014, Full Circle BPO
Full Circle | Origins
Full Circle is a Business Process Outsourcing company founded in 2009 and operated by professionals with over 14+ years of
business & industry experience
© 2014, Full Circle BPO
The objective of Full Circle is to deliver
lasting Results to our Clients
Through Performance. Transparency. Professionalism. Passion
Full Circle | Objective
© 2014, Full Circle BPO
Full Circle | Team
• Management Team – Core Team each with 14+ years of individual experience
– Extended team comprises of professionals with extensive Business Process experience
• Offices – Corporate Office
• Chennai
– Delivery Center
• Chennai
• Bangalore
– Sales and Marketing
• Bangalore
© 2014, Full Circle BPO
Full Circle | Solutions
Customer Acquisition
• Customer Inquiry Handling
• Lead Verification
• Lead Generation
• Meeting Setting
• Lead Nurture to Sale
• Market Research/Survey
Customer Experience Management
• Query Handling
• Technical Support
• Customer Feedback and Retention
• Customer Support
Customer Satisfaction
• Customer Experience Surveys
• Failure to deliver and complaints
• Customer Loyalty and Retention Program
© 2014, Full Circle BPO
Full Circle | Offerings
Offerings Industry Solutions
Agencies
- Marketing Agency and Companies - Media Agency - Digital Marketing Companies - Survey Companies
- Customer Acquisition - Customer Experience Management - Customer Satisfaction
Small & Medium Enterprise
- Information Technology - Mortgage Companies - Insurance - Finance - Retail - Human Resources - Real Estate
- Customer Acquisition - Customer Experience Management - Customer Satisfaction
Large Enterprise - Manufacturing - Retail - Information Technology
- Customer Satisfaction
© 2014, Full Circle BPO
Full Circle | Integrated Approach
Customer Boarding
•Voice and Accent Training
•Culture Training
•Soft Skills Training
•CRM Training
•Process / Product Training
•Tele Sales / Marketing Training
•Customer Service Training
Production
•Side by side
•Remote barge in
•On the job training
Post Production
•Quality Control
•Call evaluation
•Coaching
•Training Continuation
Reporting and Feedback
•Daily and Weekly Sales and Call Disposition Report
•Weekly Agent Performance Reports
•Weekly / Monthly client calibration on performance and quality
© 2014, Full Circle BPO
Full Circle | Results Delivered since 2009 (Partial List)
• Lead Generation for IT Marketing Company – Full Circle offers IT Marketing and specialises in marketing white papers for our Business to Business clients.
Our fully trained staffs learn and provide client white papers enhancing customer’s knowledge on new relevant products and services. Thus resulting in highly filtered leads and nurtured prospects for sales
• Appointment Setting for Real Estate Company – Appointment setting is another key element of our business where we have previously worked within the
Real Estate industry offering appointments and ensuring customers are fully qualified according to client’s criteria
• Customer Satisfaction Campaign for MNC Manufacturing Company – Full Circle believes in quality and has perfected delivering customer satisfaction surveys to our customers
using client criteria, proven scripts and conversational manner delivery. MNC Manufacturing are just one of our satisfied clients receiving daily surveys allowing business improvements and future sales
• Data Verification for Training Company – Training Companies regularly return to Full Circle for our superior Data Verification services where we are
quick, efficient and compliant offering a unique experience for our customers and a reliable source for our clients.
• Retention Campaign for Publishing Company – Retention within Publishing is a crucial player within Full Circles catalogue where we can resign and renew
subscriptions for our clients allowing less churn and an instant return in revenue. Full Circle focus on doing this in a conversational and low pressured method allowing this to be an easy streamlined process
© 2014, Full Circle BPO
Full Circle |Connect With Us
• Email: – [email protected]
• Call: – United States of America: 001 5162 034650
– United Kingdom: 0044 20 7933 0741
– Australia: 0061 3 8652 1842
– India (Chennai): 0091 98843 15877
• Web: – www.fullcirclebpo.com