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[NOORAINON BT. YUSOF-760404055588001] OUMH2203 / MAY10

FACULTY OF EDUCATION AND LANGUAGES (FEL)

OUMH2203

ENGLISH FOR WORKPLACE COMMUNICATION

NOORAINON BINTI YUSOF

760404055588001

760404-05-5588

013-3040919

[email protected]

TUTOR : PUAN FUZIAH BINTI MUSTAKIM

LEARNING CENTRE : NEGERI SEMBILAN

MAY 2010


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DECLARATION

I hereby declare that the work in this assignment is my own except for quotations andsummaries which have been duly acknowledged.

Name :NOORAINON BINTI YUSOF

Matrix No. : 760404055588001

Date : 11/07/2010

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ACKNOWLEDGEMENT

Putting together this assignment involved months of intense effort. I am therefore grateful to

my classmates and friends who have contributed their time to complete my questionnaire

without which this assignment will not be completed.

A special thanks is due to my tutor Puan Fuziah Binti Mustakim for her invaluable

guidance that has enhanced the quality of this assignment. Other names that I like to

acknowledge are my employerEncik Mohd Yusof Bin Sudin for his encouragement and my

deepest thanks go to my best friend Mareza Binti Mohamad for his support and helped. I

greatly appreciate their support and encouragement.

Last but not least, my families especially my parents Haji Yusof Bin Jalil and Hajjah

Noriah Binti Talib and my friends who have been tolerant with my preoccupation with the

project and for their patience while this assignment was taking from, your understanding is

more than I can ask for.

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ABSTARCT

In preparing this report for my assignment for this semester, I have given the situation where I

am a Research Officer at Open University Malaysia. Open University Malaysia, in its effort to

offer world class education is improving its open distance learning programmed to attract

more students and to produce better quality students. I have just appointed to lead a research

team survey and identify problem faced by students in their open distance learning so that

measures can be taken by university for improvement. I have to submit a long report to my

superior.

I have tried to make a detail report of this situation and tried to focus on what is the mainproblem faced by students in their open distance learning. There are so many factors that the

student are facing. I identify four main problems which financial problems, time management,

technology and OUM facilities. I also provide the recommendations and the conclusion.

The report, however, is a training ground where students like me develop skills on how to

write a report in a proper academic standard that will serve through-out life. It is of my hope

that this assignment cope.

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TABLE OF CONTENTS

DECLARATION i

ACKNOWLEDGMENT ii

ABSTRACT iii

TABLE OF CONTENTS iv

1.0Introduction 11.1 Objectives of the Study 2

2.0 Respondent Profile 2 - 5

3.0 Survey Findings 5

3.1 Financial 6 - 8

3.2 Time Management 8 10

3.3 Technology 10 - 11

3.4 OUM Facilities 11 - 12

4.0 Conclusion 13

5.0 Recommendations 14 - 15

6.0 References 16

7.0 Appendix 1 Questionnaire 17 - 25

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1.0 INTRODUCTION

Open University Malaysia (OUM) is the premier Open and Distance Learning (ODL)

institution in Malaysia. In Malaysia, provision of education is one of the importantelements taking my government in order to become a fully developed country by year

2020. Established in August 2000 under a consortium of 11 of Malaysias public

universities, its official launching on 26th August 2002 by our ex-Prime Minister of

Malaysia, YAB Dato Seri Dr. Mahathir Mohamad. OUM opened its doors to just 753

learners in its first intake.

In the past ten years, total learner enrolment has grown past the 70,000 mark. From

offering a mere four programmes during its inception, OUM currently lists more than 50

programmes from diploma to postgraduate levels. OUM operate nationally through 61

learning centers dispersed throughout the country.

Many working adults who otherwise may not have had the chance to obtain a degree are

now given the opportunity to upgrade their academic backgrounds whilst juggling

professional, familial and social responsibilities. Therefore, as one of its effort to offer

world class education to the nation, a research was conducted to understand therelationship between students and their difficulties faced in their open distance learning, so

that measures can be taken by university for better improvement.

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1.1 Objectives of the Study

It is an analysis of the characteristics, qualities and effort of emerging learning

institution that will help OUM to produce better quality students. The objective of thisstudy is to measure examine the degree to which OUM is transforming itself into an

opening distance institution. Furthermore, the specific objectives of the study are to:-

Identify the main problems faced by the students based on four main aspects thatare financial, time management, technology and OUM service and support;

Identify the barriers that need to overcome in order to become a world classeducation institution; and

Identify the future improvement that should be taken by OUM.

2.0RESPONDENT PROFILE

The respondents for this study comprise of Open University Malaysia students from

Negeri Sembilan Learning Centre. The survey was sent to 50 students at Open University

Malaysia and 45 were returned and analyzed. The data of the respondent profile was

presented in the Figure 1.1 below.

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About 44.4% of the respondents from government sector while 40.0% is from private

sector. Non-Executive contributes the highest position in an organization that is 44.4%,

followed by teacher position with 31.1%. Meanwhile others occupation is the lowest with

15.6%. Majority of the respondents have the monthly income range between RM2, 000 toRM3, 000 that is 44.4% followed by below RM2000 contribute 40.0%.

The highest academic programme taken by the respondents is degree programme with 34

respondents out of 45 respondents which is 75.6% followed by diploma with 10

respondents which is 22.2%. Master programme contribute only 2.2% out of 45

respondents.

The main purpose of the respondent to pursue their study is to aim for higher salary and

better benefits with 57.8% followed by 33.3% to upgrade and improve knowledge and

skills. The lowest purpose of respondent to further their study because of encouragement

by their family is at 2.2%.

3.0 SURVEY FINDINGS

The survey focuses on four main aspects that are Financial, Time Management,

Technology and OUM Facilities. 24 questions cover all of four aspects where the portion

of the questions was as shown at Figure 1.2below:-

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Figure 1.2: Portion of question of 4 main aspect.

3.1 Financial

The purpose of survey on financial aspect is to identify either financial is one of themain problem faced by open distance learning students at OUM. Data on financial

aspects is present in Figure 1.3below:-

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4 Questions Financial

7 Questions Time Management

7 Questions Technology

6 Questions OUM Facilities


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Figure 1.3 Summary of Respondent on Financial Aspect

Based on the survey, 40.0% of the respondents pay their OUM fees using their

saving or their own income. Followed by using Kumpulan Wang Simpanan Pekerja

(KWSP) or contribution by their own family 31.1%, personal loan or government

loan from Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN) which is 22.2%

and the lowest percentage come from sponsored by their employee or their company

which is 6.7%. Majority of the respondents spent about 5% per month from their

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monthly salary their study purposes with 66.7%. 46.7% of the respondents said that

OUM registration and tuitions fees are expensive; meanwhile 40.0% of them said it is

reasonable. Majority of the respondents used their own car or car pool to attend their

face to face learning at OUM with 88.9%.

3.2 Time Management

Time management was chosen as one of the aspects in this survey is to identify how

the respondents manage their time with open distance learning. From the survey we

can see whether the student can coop the time frame that prepared by OUM or not.

The data is shown in Figure 1.4 below:

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Figure 1.4 Summary of Respondent on Time Management

There are 18 respondents or 44.2% spent only 1- 2 hours a week to study meanwhile

32.6% spent 1 to 2 hours to study in a week. The study method that the respondents

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prefer is to attend the face to face learning method or discussion with the tutor at

learning centre with 35.6% followed by individual learning method which is 33.3%.

High percentage of respondent agreed that they failed to manage their time for

studying because of the commitment to their work which is 60.0% followed byfamily matters which is 22.2% only. Majority of the respondents have not enough

time to participate in the discussion online with 66.7% and majority of them failed to

finish their assignment within the stipulated time given with 55.6%.

There are about 77.8% of the respondents faced difficulties in allocating their time

between work and study which is very high range compare with respondent which

can manage their time between work and study which only 22.2%. Meanwhile

majority of the respondents like to do things last minutes with 62.2%. Finally, about

43% of the respondents found the main problem in managing their time is on work

matters and 32.6% having a personal problem in managing their time.

3.3 Technology

The technology data was shown in Figure 1.5 below.

Figure 1.5 Summary of Respondent on Technology

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From the survey, we can see that out of 45 respondents, 35 have their own computer

either desktop or laptop which is 77.8% where as the balance did not have the own

computer. Majority of the respondent also have their own internet access either at

home which is 71.1% followed by 17.8% of them using the internet access andfacilities at the office, and the balance will find other alternative such as cybercaf to

get the access. 33.3% of the respondents have a good knowledge in computer and

28.9% rate themselves as poor in computer knowledge and the same with the poor

knowledge.

40.0 % of the respondents access OUM website at least 3 times a week, 35.6%

before LMS Session closed and 17.8% access OUM website every day. From the

survey also we can see that 62.2% of respondent did not like to participate in online

discussion or forum. Majority of the respondents have no problem to serve LMS with

64.4% and 57.8% of the students used internet to study and look for information or

reference for their assignment the rest will use manual method to study or look for

information or reference for their studying purpose or assignment.

3.4 OUM FacilitiesThe last aspects survey in this study is on OUM Services and Support. The data wasshown in Figure 1.6 below. Majority of the respondents feels that service and

support given by OUM especially the administration staff are moderate or satisfaction

with 37.8% and 26.7% feels that the facilities are good. 57.8% of the respondents

agree that the OUM tutors are very helpful. Meanwhile, majority of the respondents

rank the OUM facilities at their learning centre are good with 53.3%.

The respondents prefer the tutors to used Bahasa Malaysia with 62.2 % and 26.7% of

them prefer the tutor to use mixture of both language for better understanding. The

exam format that preferred by the respondents is assignment and subjective exam with

33.3% followed by subjective exam only with 26.7% and assignment only with 17.8%.

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Finally majority of the respondents belief that OUM is affordable and bring education

to the masses with 37.8% and 28.9% of the respondents belief that OUM is Friendly

and customer oriented.

Figure 1.6 Summary of Respondent on OUM Facilities

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4.0 CONCLUSION

This study presents the conclusion of the survey findings in an effort to measure and

examine the degree to which OUM is transforming itself into an opening institution. It isalso to find any relationship between four problems which had been measured that is

financial, time management, technology and OUM service and support.

The respondents came from various levels of organizations and positions. The highest is

from non-executive position group. The majority of the respondents also are married and

most of them are female. Therefore this profile can relate to the time management aspect

where 60.0% of the respondents difficult to allocate their time between work and study.

We can conclude that almost of the respondent are working mother and wife and want to

pursue their study to aim for better living. This also can relate to the financial aspect

where almost of them taking out their own income in order to pay for their OUM fees.

The results of the study also showed that majority of the respondents have their own PC

or laptop and have an internet access at their home. Thus, OUM must take into action the

issue of 22.2% of the respondents who do not have own any computer for their learning

purposes. This aim also is align with government policy to encourage his entire citizen tobe knowledgeable in information technology (IT).

Finally, through this report we can conclude that OUM facilities toward the students are at

average where 37.8% of the respondents feel that OUM service is moderate but not at

excellence level. OUM should do something on that opinion. Therefore, OUM must

change their students perspective so that OUM should become an affordable institution

which can bring education to the masses.

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5. RECOMMENDATIONS

Refering to the findings of this study, the following recommendations were made:-

5.1 Financial

OUM should implement the sponsorship programme with all the private sectors or

international company such as Proton Edar Sdn Bhd, Perodua Sdn Bhd, NXP, ON

(M) Sdn Bhd and etc. This can encourage staff from private sector to further their

study and the fees can be sponsored their respective company. Therefore, students

can concentrate on their study and did not to bother on financial matters. OUM

itself can provide sponsorship to the excellent students who achieve or maintain

their CGPA 3.50 above in order to help the student and also can encourage them to

achieve high quality grade.

5.2 Time Management

Students having a big problem to manage their time between study, work and their

families and it are showed in the survey that 33.3% of the respondents like to study

individually rather than group study. Therefore, in order to encourage students

manage their time efficiently, OUM can implement the group assignment forselected module. This method can encourage students to have a group discussion

and generate more idea on how to solve certain problems. Group study is good

because each member can motivate all their members to be more efficient.

5.3 Technology

In order to encourage all OUM students to be competent in IT knowledge, OUM

should collaborate with TM to promote Streamyx UNI Pack Promotion where

students are entitled for one netbook for free.

Jill M.Galusha in his articles said:-

The student must also incur technology costs. If the

internet is used, then the student must have access

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to a computer, moderm, and associated software.

Additionally, telephone charges to the Internet service

provider will be incurred.

Barriers to Learning in Distance Education,(p.8)

Hence, this will encourage students to have their own computer at home and they

can easily serve OUM website every day.

5.4 OUM Facilities

As already know, majority of the OUM students are the part-time students with

thousand and one of their problems and commitments. It is the duty of OUM

management to provide optimum facilities in order to encourage them to make their

studying time at OUM are affordable with their money spends for the fees. OUM

should provide more computers at learning centre, more space for parking and caf

since the student spend their time almost the whole day at learning centre when they

have to attend the tutorial. All the facilities can make student feel comfortable

studying at OUM. OUM have to make enhancement and improvement of the

learning management system (LMS), i.e the MyLMS in order to attract student touse it.

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6.0 REFERENCES

Berge, Zane.L and Yi, Ping.Huang(2004). A Model for Sustainable Student Retention:

A Holistic Perspective on the Student Dropout Problem with Special Attention

to e-Learning. DEOSNEWS. 13(5), 1-26

Dean, G.J. (2004).An introduction to adult learners: Nothing is for sure.

Fieldnotes for ABLE Staff:, 1-11.

Galusha, Jill.M (1997).Barriers to Learning in Distance Education: The Infrastruction

Network. [Online]. Available : http://www.infrastruction.com/barriers.htm.

[2008, October 12].Smith, Keith Tylerh. (2006). Early Attrition Among First Time eLearners: A Riview of

Factors that Contribute to Drop-out, Withdrawal and Non-completion Rates of

Adult Learners undertaking eLearning Programmes: MERLOT Journal of

Online Learning and Teaching 2(2),73-85.

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7.0 APPENDIX 1 QUESTIONNAIRE

Institute of Quality, Research and Innovation Unit, Jalan Tun Ismail,

50480 Kuala Lumpur

Tel: 03 - 2773 2121 Fax No : 03 - 2697 8852

RESEARCH AND INNOVATION TEAM

OPEN UNIVERSITY MALAYSIA

MAY 2010

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A SURVEY ON PROBLEMS FACED BY STUDENTS IN

THEIR OPEN DISTANCE LEARNING


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Institute of Quality, Research and Innovation Unit, Jalan Tun Ismail,

50480 Kuala LumpurTel : 03 - 2773 2121 Fax No : 03 - 2697 8852

Dear Mr/Mrs/Miss/Madam,

In its effort to offer world class education Open University Malaysia (OUM) is improving its

open distance learning programmed to attract more students and to produce better quality

students. We as a research team have appointed to do a research and identify problems faced

by students in their open distance learning so that measures can be taken by Open OUM for

better improvement.

You may outsource very small percentage of this activities but this information is important

for our research. We would appreciate if you could participate in this survey by responding to

this questionnaire. Please take a moment of your precious time to answer this questionnaire

sincerely and based on your experience. I would like to assure you that all information

disclosed will be kept strictly confidential. No one will be identified in the report.

To assist you in completing this questionnaire, please note the following:-

This questionnaire is preferable to be completed by OUM student. However, those whohave wide knowledge open distance learning are also competent to complete this

questionnaire.

Please return the completed questionnaire by 20th Jun 2010. If you have any enquiries

regarding this study, please contact:

Noorainon Binti Yusof (Research Officer) at 013-3040919, email [email protected] or

[email protected]

Thank you very much for your cooperation and your interest in the survey.

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Please tick () in the box that best represents your response for each of the statements or a rate

your level with the following rates:1. Age

20 - 30 years old 30 - 40 years old

40 - 50 years old 50 years old

2. GenderFemale Male

3. Marital StatusSingle Married

Divorcee Other(s) ___________________

4. Type of your occupation.Government Self-employed

Private Sector Fulltime housewife

Retired Other(s) ___________________

5. Monthly Income (Average)RM1,000 - RM2,000 RM2,000 - RM3,000

RM3000 - RM4,000 RM4,000

6. Position in your organization.Teacher Manager / Executive

Non-executive Other(s) ________________

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SECTION I : RESPONDENT PROFILE


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7. Academic ProgrammedDiploma Degree

Master Others

8. Progress of your study now.Year 1 Year 2

Year 3 Year 4

9. Purpose to further your studyTo upgrade and improve knowledge and skills

To move higher in my profession and salary

Self satisfaction

Encouragement by family

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10.I pay my OUM fees using _____Saving / Own Income KWSP / Sponsored by Family

Personal Loan / PTPTN Sponsored by Company

11.My transportation to attend class at OUMOwn transport Car Pool

Public transport Other(s) ___________________

12.I spent at least ___% per month of my income for my study purposes. 5% 10%

15% 15%

13.OUM tuition fees is _____Expensive Cheap

Reasonable

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SECTION II : FINANCIAL BACKGROUND


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14.I spent around _____ to study.1 - 2 hours per day 2 hours per day

1 - 2 hours per week 2 hours per week

15.My study methodGroup discussion Individually

Attend class Online discussion

16.My main problem in managing my time to study is _____Work Family

Personal problem Other(s) ___________________

17.I have enough time to participate discussion online.Yes No

18.I manage to finish my assignment within the stipulated time given.Yes No

19.I face difficulties in allocating my time between work and study.Yes No

20.I like to do things last minutes.Yes No

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SECTION III : TIME MANAGEMENT


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21.I own computer / laptop at homeYes No

22.My internet access facilitiesHome Office

Cybercaf Other(s) ___________________

23.I rate my computer knowledge as ____Excellence Good

Poor No knowledge

24.I access OUM WebsiteAlmost every day At least 3 times a week

Before exam Before LMS session closed

25.I like to participate in online discussion.Yes No

26.I always face problem when I serve my LMS or OUM portal.

Yes No

27.I used internet to study and look for information and reference for my assignment.Yes No

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SECTION IV : TECHNOLOGY


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28.Services and support given my OUM especially the administration staff are _____Excellence Good

Poor Moderate

29.My tutors are very helpful.Agree Not agree

Not all tutors are helpful Other(s) ___________________

30.The facilities provide by OUM is _____Excellence Good

Poor Moderate

31.I prefer my tutor to use ______ language during teaching.English Bahasa Malaysia

Both

32.The exam format that I prefer isMCQ Subjective Exam

Assignment only Assignment & Subjective Exam

33.In my opinion, open distance learning at OUM are _____Friendly and customer oriented

Affordable and bring education to the masses

Based on profitably only

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SECTION V: OUM FACILITIES


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34.In your opinion what should OUM do to improve its open distance learning programme toattract more students and to produce better quality students?

________________________________________________________________________________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

Thank you very much for your time and participation in this survey. If you wish to provide

any comment or opinion, please mail to [email protected]

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