fully executed statement of work - granicus

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Statement of Work

Agreement #00079216.00

to Professional Services Agreement ("PSA")

Customer Name ---r District Board of Trustees of Broward College, Florida

Workday Entity Nam_e______ W-orkday,~

PSA Effective Date April 23, 2014

SOW Effective Date The later of the dates beneath the parties' signatures below

Currency USD J ------- ---------'

Customer Contact Information Billing Contact Project Contact C;.:o::.:n:..:ta=c:..:.t:..;:N:;...a-=m:..:e:..:..:..::::.::..:c...:..:..:::..:::..:.:=-:.:..==:..:._--+-7N:::-e::..:.:_re·ida Mathews ----- Patti Barney -

Street Address 6400 NW 6th Way 6400 NW 6th Way Cityffown, State/Region/County, Fort Lauderdale, FL 33309 Fort Lauderdale, FL 33309 ~p/Post Code, Country ___ United States United States

I Phone/Fax# _ ------~~~9-'-54_--"'2-"--01_--'--75'=2""3--.,--.,.--- __ I 954-201-7523 ___ _ . Email _ _ _ _ [email protected] [email protected]

This Statement of Work (this "SOW') is entered into as of the SOW Effective Date listed above and is governed by and made a part of the Professional Services Agreement between the Workday customer listed above ("Customer or Broward College") and the Workday entity listed above ("Workday") (herein the "Agreement"). In the event of a conflict between the terms of this SOW and the terms of the Agreement, the terms of this SOW shall prevail. All capitalized terms not otherwise defined herein shall have the same meaning as in the Agreement.

1. General This SOW details the Professional Services that Workday will perform for Customer for the deployment of the Workday Student Service (Admissions) including the Workday deliverables, project milestones, pricing, and payment schedules during the Architect, Configure & Prototype, Test and Deploy stages of the Project. The Parties acknowledge that additional SOWs may be entered into between the Parties at such time as additional efforts are initiated. If Customer wishes to secure additional services to implement additional functionality not included in the scope of this SOW, Workday will provide a proposal for such services and develop a separate Statement of Work or change order subject to the Change Order Process defined in the Agreement. The Professional Services will be performed either at Customer location or within a Workday office. Workday anticipates that the majority of the work set forth under a Statement of Work will occur on Workday premises, unless otherwise mutually agreed upon by Customer and Workday.

2. Workday Methodology and Project Scope Workday follows the methodology in Appendix A. The project scope has been defined as a result of several discussions with Customer and is detailed in the Workday scope section which is included herein as Appendix A. Any feature or functionality not explicitly identified in the scope section is out of scope for this project.

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3. Professional Services Hourly Rates


Professional Services provided under this SOW shall be based on Workday's Standard or Customer Discounted Hourly Rates as listed below:

Professional Services Resource Standard Hourly Discounted Hourly Rate Rate

Project Director $405 $205

Delivery Assurance Manager $370 $205

Delivery Assurance - Checkpoints $345 $205

Delivery Architect $345 $205

Delivery Architect (Workday Funded) $345 $0

Senior Principal Consultant $345 $205

Senior Princip_al Consultant (Workday Funded) $345 $0

Senior Engagement Manager $330 $205

Senior Engagement Manager (Workday Funded) $330 $0

Engagement Manager $305 $205

Engagement Manager (Workday Funded) $305 $0

Principal Consultant, Functional $300 $205

Principal Consultant, Functional (Workday Funded) $300 $0

Principal Consultant. Integration Architect $300 $205

Principal Consultant, Integration Architect (Workday Funded) $300 $0

Principal Consultant, Integration Lead $300 $205

Princip_al Consultant, Integration Lead{Workday Funded) $300 $0

Senior Consultant, Functional $290 $205

Senior Consultant, Functional (VVorkday Funded) $290 $0

Senior Consultant, integration $290 $205

Senior Consultant, integration (Workda]' Funded) $290 $0

Consultant, Data Conversion $230 $205

Consultant, Data Conversion (Workday Funded) $230 $0

Associate Consultant, Functional• $175 $175

Associate Consultant, Integrations• $175 $175

Associate Consultant, Test Coordination• $175 $175

• Rates not eligible for a discount, and effective immediately on new estimates

The parties acknowledge and agree that the Professional Services Hourly Rates set forth above shall be in effect for Customer through the earlier of the completion of the deployment project or twelve (12) months following this SOW Effective Date. Thereafter Workday's then-current rates will apply. Workday funded Professional Services Hourly Rates only apply to the specific tasks scoped for those personnel.

All Workday Professional Services rates for roles that may be assigned to your project are listed above.

4. Estimated Fees Workday shall provide to Customer the Professional Services as set forth herein, on a time and materials basis on an hourly rate schedule as established in the Professional Services Rates section of this SOW. Customer shall pay fees in United States Dollars and the currency outlined in this SOW supersedes any other currencies quoted. Customer shall pay

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to Workday the Professional Services fees and associated travel and living expenses incurred by Workday in connection with the provision of the Professional Services in accordance with the Workday provided invoice. Invoicing will occur on a monthly basis. All change orders resulting in additional hours added to the project may be added into the next monthly invoice for travel and living expenses, as appropriate.

The estimated fees due Workday for the Professional Services under this SOW are set forth below. The parties agree that the compensation reflects a time and materials approach. Project related travel expenses are not included in the estimated fees, however will be in accordance with Florida Statutes, Section 112.061 .

During the course of completing the work outlined within this SOW, Workday will assign and staff available resources best suited to complete the activities and deliverables. Estimates provided in this SOW may vary slightly if the Professional Services Resource assigned to complete the work differs from what was originally anticipated.

- Aclmlsaloftt~nl - ~·...,P'nlt/JC'tPt T ... ~ --- T .... ......,_ -- - -. ....... ...... ~-.,.,.,..""""" lO.O

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Ooi>..,.,A."tt\Ud(\'l'><td•J F~) 2SQ $50 35 0 200 1.0 , 141.0--,;.~.....,_ 0.0 0 0 0.0 0.0 0.0 ' ~~ ~.eft':V..1fto19tt t2.5 0 1110.0 1400 900 40 0 r --n

E"9- ··'- ''""rtoar """>e4J coo 1400 90 0 ~· 00 ; --,:i.o --Pr-"""'" Conll<lor&. F~ o.o 1-4 1..0 950 900 0 0 - 321.0

~c..-..o.-..r<~._J 2<0 •s o <5 0 :!20 0.0 r 1!2.0 ~~t~~,«; 0.0 0.0 0.0 0.0 o.c _.- -

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Stft:o!Cc:tl:JUW'C..F~ no 144 0 sao 200 14 0 22'=-= SM-orCcn~Fu~ ~·~F~) ~or~..._ Trt~llOm ... • 74 0 sao ... .. , - -Stoor Ct-o-.l"o~;t. rtcqrat91s {•'Jar~ l.ndcd) Hfi O 2320 n~.c ... 5S J seo-.o -r~.na-,.r~ 0.0 0.0 0.0 0.0 0.0 - lf.o Assoc;;a e Conlubnl F~ 00 0 0 0.0 00 0.0 H -

I ~tCortlu!:3nl. n:tlftJ(O~ 00 0.0 0 0 00 00 __F==oi-.....,.,...~c-___ 0.0 ~·

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t i)UI floltukw.M SfMcH "'*"' ..... llt6.0 1no ..... ..... UJl.O l <J!M ProfwUD-.M Scnokc\ Ho.on • ~- ~ ,.,_, ..,. ""-" rno 1.,..0

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P~ Serv;ea£i,."'IT_.-Fto1 uso $ 1=1 Z.~OO VSO $ ~-33~00 l'SO s 2C9..29JC:O u~o $ "ll.!~CO U$0 $ , 7,7U W uso $ &St:.37$~

~~s.nbsE*..alld fen ' usc $ 51.04000 'uso $ usz. as.oo "uso s •400.00 ' u:so s 82.1'30.00 'uso s 21,2114.00 USD s ·~-00

Travel expenses are estimated at $61.438.50.

Total combined estimated fees and travel expenses are $471.028.50.

Workday may introduce additional consultants to shadow other Workday consultants. These non -billable shadow hours will be discussed in advance between the Workday Engagement Manager and Customer Program Manager. Travel expenses for shadow consultants will not be charged to Customer.

5. Issue Escalation The Steering Committee shall promptly resolve all issues, if necessary, by holding a meeting and obtaining direction from the appropriate people within Customer's organization. The Customer Project Manager is the escalation point for all employees of Customer assigned to the project. Workday's Engagement Manager is the escalation point for all employees of Workday assigned to the project. If there is an issue with either the Customer's Project Manager or Workday's Engagement Manager, the Steering Committee members will contact their peer to resolve issues.

6. ProjectChanges The parties acknowledge and agree that the avoidance of project delays is material to Customer's use of Professional Services and Workday's ability to provide the Professional Services. In the event of any project delay due to the fault of Customer, Workday, or causes not in the control of either party, the parties will attempt to mitigate the effects of such delay. Either party may convene a Steering Committee meeting to resolve such delays and to develop a mutually agreed

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solution. The Steering Committee will take into consideration the cause of the delay and negotiate in good faith. In the event that the Steering Committee determines there are project impacts including but not limited to changes in project scope, estimated level of effort, project timeline, project resource commitments, or estimated professional services fees and/or expenses, a mutually agreed upon change order will be entered into, pursuant to the Change Order Process defined in the Agreement.

7. Expiration of Offer The offer set forth in this SOW is valid only through May 31, 2015 ("SOW Offer Expiration Date"), and in the event this Statement of Work is not executed by such date, the offer may be rescinded, in which case all terms are null and void, and neither party shall have any obligation in relation hereto.

Agreement Signatures The undersigned represent and warrant that they are authorized to bind their respective party to this SOW.

DISTRICT BOARD OF TRUSTEES OF

BROWARD COLLEGE, FLORIDA

Signature

Name

Thomas w. Olliff

Title

SVP, Admi nistrative services

Date

4/30/2015

Wakday Inc. Confidenbal and Proprietary Implementation SOW_ v15.1.26

WORKDAY, INC.

Name

George K. Sui

Title

VP, Services

Date

May 1, 2015

4 ~2015 Workday

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Contract Number

cgonza1

Typewritten Text

2014-241-BM

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Appendix A: Student

Workday Methodology

1. Workday Roles


Workday project team roles and responsibilities included in this SOW are described below. The extent of each Workday team member's involvement will vary by task as defined in the project plan. Hours estimates. by resource and project stage are defined in the Estimated Fees section. Workday will notify Customer of any change in the Workday team mix that may be necessary from time to time.

Project Director

The Workday Project Director oversees a portfolio of projects and provides critical direction to the Workday deployment teams influencing resource availability, exercising influence within Workday to remove any obstacles that may impede the success of the deployment and operating as the liaison between Workday's executive management team and the Customer's executive management team through support to the Workday Engagement Manager with escalations and resolutions of any significant issues or deployment hurdles. The Project Director brings extensive experience in complex, global, and multi-product deployments of Workday to this oversight role and to the project team.

Engagement Manager

The Engagement Manager manages the overall project and is responsible for working directly with the Customer Project Manager. The Engagement Manager helps guide the project as it relates to Workday project management techniques, the use of Workday tools and templates, interaction with the Workday operations team, and leveraging the Workday implementation methodology. The Engagement Manager staffs the project with resources responsible for the activities and directs these activities based on a mutually agreed upon project plan developed pursuant to a Statement of Work. The Engagement Manager is responsible for resolving project-related issues that may be outside the direct control of the project team (e.g., coordinating the resolution of issues with the Workday development team). The Engagement Manager provides overall project status to key members of Workday's Professional Services management team and the Customer through the participation in weekly project status meetings and steering committee meetings.

Delivery Assurance Team

The Delivery Assurance Team conducts a series of diagnostic reviews at major project milestones (aka checkpoints) including Project Plan Reviews, Configuration Reviews, Integration Reviews and the Go-Live checklist.

Consultant(s)

The Consultant roles (associate, consultant, senior, principal and/or senior principal) are assigned to the project based on Customer's specific scope and project complexity. This role completes hands-on functional and technical project activities and provides guidance to the Customer. Throughout the project, the consultants lead workshops to assist Customer in understanding and utilization of the features and functions of both the Workday Services and Workday Integration Services included in the Statement of Work. The consultants work directly with the Customer team to design business processes, gather functional, integration and reporting requirements, and map Customer's current data to Workday. The consultants configure Workday according to Customer requirements, build the Custom Integrations included in scope, and provide support for the configuration and testing of Configured Integrations. The consultants also provide guidance during testing and data conversion project activities as stipulated in the Statement of Work. Data conversion specialists focus on the conversion of Customer data into the Workday Service based on the configuration and mapping done by the Workday Functional Consultants and the Customer Business Analysts. The data conversion specialists work with the Customer Business· Analysts to resolve data-related issues and guide the Customer in the preparation of the data for loading into Workday. The senior consultant (Deployment Strategist) is a product specialist responsible for providing functional and technical expertise to the project. Core responsibilities include recommending solutions to complex


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customer requirements, designing cross-application solutions, and providing guidance on the product roadmap. Workday senior consultant (Deployment Strategist) manages escalations of deployment and product issues, interfacing with Workday Product Management and Development.

Delivery Architect(s)

Delivery architects are Workday product experts assigned to assist consultant(s) with tenant configuration and migration during the prototyping and configuration of pre-GA functionality. They provide the deployment team with design assistance, ad-hoc training and configuration support for pre-GA functionality in the absence of formal training and documentation. Workday Delivery Architects are the primary liaison between Workday Product Management and the customer during pre-GA design, prototype, configuration and testing.

2. Customer Roles Customer will assume responsibility for the following roles and tasks:

Executive Sponsor/Steering Committee

The Executive Sponsor/Steering Committee is responsible for championing the project, ensuring that the appropriate Customer resources are available for the project, working with the Project Manager to resolve escalated issues in a timely manner and sign off on key deliverables throughout the project. The Executive Sponsor must be an active and visible resource on the project and is expected to participate in regularly scheduled Steering Committee meetings to ensure the project is meeting the goals/objectives and timeframes outlined in the beginning of the project.

Program Manager

The Program Manager oversees all of the functional areas defined in the portfolio of Workday Student and provides critical direction to the customer's project team members. The Program Manager coordinates the design partner activities for the Customer and operates as the liaison between Workday's Engagement Manager and the customer's steering committee and is an escalation point for all employees of Customer assigned to the project.

Portfolio Manager

The Portfolio Manager is responsible for managing the overall project defined in this statement of work to completion. The Portfolio Manager performs a variety of tasks induding: 1) co-developing, managing and maintaining the project plan, 2) setting deadlines and evaluating milestones, 3} assigning responsibilities, and 4) delivering status reports to upper management on a regular basis. The Portfolio manager works directly with Workday's Engagement Manager and is the first escalation point for the Customer's project team and reports directly to the Program Manager.

Project Manager

The Project Manager (Functional Lead, Admissions) is responsible for managing the project to completion. The Project Manager performs a variety of tasks related to their functional area including 1) coordinating SME activities, 2) maintaining a key decision log and sharing decisions with the Steering Committee, 3) evaluating milestones, 4) identifying required functionality, and 5) delivering status reports to upper management on a regular basis. The Project Manager is responsible for providing compliance-related guidance and expertise to the Customer project team members and supporting partners and also escalates issues that may impact the go-live date to the Portfolio Manager.

Training Manager

The Training Manager is responsible for conducting all training related to the project. The Training Manager performs a variety of tasks including, 1) developing training materials, 2) facilitating and coordinating training classes, 3} developing remote learning options, and 4) updating training collateral as enhancements and new functionality is delivered.

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Testing Manager


The Testing Manager is responsible for 1) obtaining thorough test scenarios and test scripts, 2) coordinating unit, end to end, and user acceptance testing, 3) tracking testing status, 4) maintaining a defect log and anticipated resolutions, 5) documenting enhancement requests, and 6) delivering status reports to Workday, Customer team and upper management on a regular basis.

Reports Manager

The Reports Manager is responsible for ensuring that all reporting needs are identified and available as part of the project. The Reports Manager will maintain the master list of reports needed by the Customer, ensure that reporting needs are met, create ad hoc reports, and configure dashboards.

Change Manager(s)

The Change Manager is responsible for facilitating change and end user adoption of the new system within Customer's user community through communication and training. The Change Manager will be responsible for enterprise-wide communication of the project, developing training strategies and plans, and ensuring that Customer's users are ready and willing to adopt the Workday Service upon deployment of the new system.

Business Analysts- Subject Matter Experts (SME)

Business analysts are responsible for identifying data to be converted, cleansing data, validating the data conversion, testing the business processes and configuration in Workday, and developing Customer-specific training and documentation. They are also responsible for providing functional knowledge and expertise on Customer requirements such as business processes, data mapping, organizations, and system configurations. They also escalate to the Project Manager issues that may impact the go-live date.

Technical Analysts

Technical Analysts are responsible for providing technical knowledge and expertise related to Customer's integration and data conversion requirements. Technical Analysts extract the data from Customer's current systems, test integrations, and ensure Customer's environment can support the integrations. Technical Analysts also develop Custom Integrations as defined by the Statement of Work, if any.

Workday Administrator(s)

Workday Administrators are the people responsible for the Workday Service when it is in production, providing "Tier 1" support to Customer organization and serving as the point-of-contact for the Workday Production Support team. The Workday Administrator role is typically distributed across two distinct responsibilities:

Security Administrator - The Workday Security Administrator is a role which is responsible for the security configuration for the entire system. The team members filling the role will complete Workday training to learn the overall security capabilities and functionality of the Workday Service. These team members will be responsible for managing the creation, maintenance, and editing of on-going system roles utilized by Customer. The Security Administrator will also be responsible for determining what roles employees will be granted in the Workday Service, performing periodic audits to ensure users are regularly reviewed, and providing guidance on system security capabilities.

Business Process Administrator - The Workday Business Process Administrator is responsible for creating, maintaining, and managing Customer's business processes as defined in the Workday Service. The business process steps, roles assigned , and organizations assigned to each process are monitored and maintained by team members filling this role. The Business Process Administrator will also serve as a "super user" and can assist other Customer users of the Workday Service in resolving issues involving the business process steps.

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Extended Support project team members - The Extended Support team members, including third-party consultants and the Customer's Information Technology team, provide additional functional and technical knowledge and assist during test cycles as identified.

3. Deliverables and Activities The Workday deployment methodology consists of five stages: Plan, Architect, Configure & Prototype, Test and Deploy. The following section describes the deliverables that will be created during the Architect, Configure & Prototype, Test, and Deploy stage. The time required to complete these deliverables is based on the contents of the Project Scope section of this document. Based on a projected start date of April 6, 2015, the estimated duration and estimated completion dates of each project phase is listed below, pending timely execution of the contract and availability of resources and training. Workday and Customer will work together to expedite the timeline and go live earlier if possible.

Architect Configure &

Test Deploy Post-

Prototype Production

Estimated sw .. ks 11 Weeks lOWuks 4Weeks 4Wuks Duration

Estimated M;oy8, July 24, 2015

Oct. 2, Oct. 30, Completion 2015 2015 2015

Nov 27, 2015

Architect

The Architect stage of a Workday deployment enables Customer and Workday project team members to come to a common understanding of college-wide configuration requirements and business process definitions. Following the kickoff meeting, Workday consultant(s) will work with Customer to create a detailed inventory of business processes, configuration requirements, and integration requirements that are applicable across the enterprise, either geographically or by business unit. The project plan will be finalized and resource loaded based on the decisions made during design sessions with Customer. It is during this stage that design workshops will be used to drive the business decisions necessary to successfully implement Workday.

Workday will conduct a series of workshops during this stage that will focus on the following areas:

A) Configuration Design - Workday consultants will work with the Customer to design the foundational and organization components of the Workday Service.

B) Business Process Design - Workday consultants will work with the Customer to review and understand how business processes work within the Workday Service. Using Workday's optimized business processes as a framework; the consultants will work with the customer to design the business process to fit the Customer's needs.

C) Integration & Report Design - Integrations and reports identified as in scope in Appendix A will be reviewed and designed for the Workday Service.


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Deliverable Description Primary Owner Configuration A series of meetings to determine the Customer's Workday Consultant Workshops configuration requirements within the Workday Service.

Documentation of the design decisions will be provided to the Customer.

Data Conversion A series of meetings to understand Customer's legacy data Workday Consultant Workshops and how it will be converted to Workday per the scope

defined in Appendix A. Integration Workshops A series of meetings to determine the design specifications Workday Integration

for each Workday Integration in scope. An integration Consultant design specification document will be completed for each the Workday configured or developed integrations identified in Appendix A.

Business Process A series of meetings to analyze and design the business Workday Consultant Workshops processes described in the Project Scope section of this

SOW. Documentation of the design decisions will be provided to the Customer.

Reporting Workshops A series of meetings to determine the reports required for Workday Consultant the Workday Service. Delivered reports will be reviewed and any custom reports will be documented and prioritized. Workday's reporting components will be discussed including report layouts, field definitions, calculated fields, sorting rules, and Workday fields that can be used. A report design specification document will be completed for each the reports identified in Appendix A.

Integration Approach Workday's Delivery Assurance team reviews the approach Delivery Assurance Review Checkpoint for integrations in scope.

Configure & Prototype

The Configure & Prototype stage will complete the configuration of the Workday Service based on the design analysis specifications. Application and integration configurations are completed, data conversion is executed, and the tenant is prepared for the Test Stage.

Deliverable Description Configuration Prototype A Configuration Prototype tenant is built based on the

design decisions confirmed in the Architect Stage. This includes configuration data as well as transactional data provided. The Customer team is responsible for validating its accuracy.

Configuration Prototype Delivery Assurance T earn will review the configured Review Checkpoint application and document the findings in the

Configuration Review Template for review by the Consultant, Engagement Manager, and Customer.

Workday Standard Test A series of documents that describe the standard Strategy and Test Workday testing strategy including details on each test Scenarios cycle. Workday will provide the Customer with a

standard Testing Strategy document and sample Test scenarios.

Customer Testing Strategy Using the standard Workday testing strategy and and Scenarios scenario documents as a template, the Customer creates

their own Testing strategy and Test Scenario documents to support the Testing cycles. Roles and responsibilities should be identified. The processes and procedures of


9

Primary Owner Workday Consultant{s)

Delivery Assurance

Engagement Manager

Customer Project Manager

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Deliverable Description Prima_ry Owner how elements of the Workday Service will be tested and how issues resolved are documented. The documentation will also include how components will be retested and the data to be used.

Workday Suggested If applicable, Workday will provide the Customer a Engagement Manager training standard fist of suggested trainings by stage and training

tracks by role. Customer Training Customer creates their own Training strategy. The Customer Change Strategy and Materials training strategy will describe Customer's approach to Manager

training -specifically who will be trained, how they will be trained, the materials that need to be developed, and when the training will take place. In addition, roles and responsibilities will be documented along with the data needed to train the end users.

Final Configuration A Final Configuration Prototype tenant is built based Workday Consultant Prototype upon feedback and issues resolved from the and Conversion

Configuration Prototype. This build should include a full Consultant data conversion and will be used for End to End Test. The Customer team is responsible for validating its accuracy.

Developed Reports Any report identified in Appendix A will be created and Customer Business unit tested. Analyst

Develop Integrations - All Configured integrations will be developed and unit Workday Consultant Configured /Workday tested. Any Custom integration defined in Appendix A responsible where Workday is the primary responsible owner will also

be developed and unit tested Develop Integrations - All Custom Integrations, not specifically noted as Customer Technical Custom Integrations Workday responsible in Appendix A, will be developed Analyst

and unit tested by the Customer Integration Build Review ,__ Workday's Delivery Assurance team reviews the Delivery Assurance Checkpoint development of all Workday built integrations identified

in Appendix A.

Test

The Test stage consists of two separate testing cycles: 1) End to End testing and 2) User Acceptance testing. Each test has a different set of conditions and purpose.

Deliverable Description Completed End to End Test An end to end test of the Customer's business transactions

and integrations within the Workday service. Test includes functionality and integrations identified in the Project Scope section of this document. Workday will provide standard test scenarios and customer is responsible for tailoring scenarios to their needs.

Completed User A series of testing scenarios conducted by selected users to Acceptance Test confirm the operation of the Workday Service. A User

Acceptance Test Condition list ensures all criteria are tested. Formal sign off is required.

Testing Support- Workday provides functional testing support to help resolve Functional issues found durinq each of the testinq cycles. Testing Support- Workday provides integration testing support to help resolve lnteqrations issues found durinq each of the testinq cycles

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Primary Owner Customer Business Analyst

Customer Business Analyst

Workday Consultant

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Deploy

Once the project has met all of the exit criteria for the Test stage, Customer is ready to move to the Deploy stage. This stage includes the steps necessary to move the Workday Service into production with the implemented features/functions described in Appendix A. This stage includes the completion of final training for Customer"s end users, the end of transaction entry into the legacy system, the final data load into Workday is validated, and the Go-Live Checklist is completed to confirm that Customer is ready for cut-over.

Deliverable Description Primary Owner Train End Users Execute the training strategy defined in the Configure & Customer Project

Prototype stage. Ensure appropriate policies and Manager procedures are updated.

Final Data Configuration and data conversion load is loaded into the Workday Consultant and Conversion and production sandbox in preparation for production. Data Conversion Configuration Consultant

Confirm Customer has reviewed and approved all data converted into sandbox tenant.

Final configuration and full data conversion will then be loaded into production in the production tenant. Customer will complete any configuration adjustments in the production tenant.

Validate Production Customer will validate that all configuration and data Customer Team Sandbox Tenant conversion has been completed in the production sandbox

tenant. Completed Go-Live The project team will review the go-live checklist and Engagement Manager Checklist interfaces with the project team as needed to confirm the

tasks have been completed Go-live Checklist Customer approves and signs off that the go-live tasks, Customer Project Sign off detailed in the Go Live Checklist have been completed Manager Final Configuration Workday's Delivery Assurance team will review final Delivery Assurance Review Checkpoint configured application and document findings in the - Full Data Configuration Review Template for review by Consultant, Conversion Engagement Manager, and Customer

Post-Production

This stage includes support from Workday once the Workday Service has been moved into production. For a period of approximately four weeks following Customer's move to production, Workday will provide part-time consulting and Engagement Management support to answer questions, address issues, and make sure Customer is able to use the Workday Service. After this Post-Production period is concluded. the Engagement Manager will conduct a Customer call transitioning the deployment to Workday Production Support. the new primary Workday contact for the Customer.

Activity Description Post-Production Provide functional consulting support to Customer as Support - Functional needed during the first four weeks of going live with the

Workday Service.

Post-Production Provide integration support to Customer as needed during Support- the first four weeks of going live with the Workday Service. Integrations Transition to A transition meeting will be set up with the Customer to Production Support introduce them to Production Support.

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11

Primary Owner Workday Consultant

Workday Consultant

Engagement Manager

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4. Estimated Customer Project Staffing


The table below provides an estimate of the project resources required by Customer for the Project. In the table provided below. each role must be identified with a participant's name before the kickoff meeting. This will ensure that all roles have been filled and participants have been notified of their role. Workday will work with Customer to address any concerns that may arise when identifying participants and understanding their level of participation.

Cu.slomer Vorkd~t

Customer Role FTE Vorkd•t Role- FTE Architec t S t•g•

Stt tring Corntrintt AsN<.-lod Stttrft} COITimittte AsNH-do!'d PIOtf'Ct OiltttOf lO Ptoit et OiftctOf 0.15 Pro~ Maoag+mtnt lO Eng~trmm tv1anagM 0.75 ChM19~ ManJgtmtoeiTrairWn lO O~yA!SW.li'ICfo 0.1 Cort"F~nai: Team LO Plr.cipll Coru:ulll.ants l O Sob;.t:tMMti'f~ts AsN<tdtd Ti"!tricalTum l5 T~hrical ham ~2 Oefiv~,~.lcftttc.t 0.5

Configure 6: Protot,pt S t• g•

Stwring Comrr.in~i' AsNftdtd StetJing:Comri.tt>P AsNttdtd Prottct Drt,tOf LO PtortctO.foCCCM' 025 Prottet Managtment lO Engi'JfiMnl Mitl..tglf 0.1'5 Change l'··hn~~HilfTrarin LO Dflrlf'r,AssUI~ 0.8 COfe FUI'ICbOnil h~m J.llj Prncip~ Cons:uk inti LO SubjtctM.tlftf ~IIS Aslll•tdtd T~TtMn t5 Ttdftulh;.m 1-2 OitP.'ffJAiehMtoet 05

Test Stillgr Stetrlng Con'vnlnet AsNtNfd St~trWlg CotntM.tu AsN<•d«l

~ ProjtGt OW~tot LO Pro,.cc OWKtOf 025 Prorecc M.tnt9f'ITW'M LO En.g~nwMManagM 075 ChV19t l\lhnagtmtf'I(/Traintn LO OtliwrJ As sur an« o.a CoctF~n.ti Tum l-l5 Pr~Consoltws LO 'SubjKt M~Utf £%ptfts AsNttdfd Tfdwlie.l~Tum l5 Ttchnlell Tum H 0M-H'1 Atcl'..ttct 0.5

D•plo !t S Ug• Stet ring CofN'T'II(tft AsN~d ${HJingC~Itt As~td~

Pr~ctCirf'C(Of 1.0 Frojtc-tOir.c.toc 0.25 Pro;tct Mlft~gtmtM 1.0 EngioJtmMtM-anigtr 0.75 Ch:.ngt Minigtmf'OliTr~ tO OHvt fJ Assunnct 0.3 Cou• Ft..netionM Tum 1-l5 Pr~!pil CcnSUk¥\U lO Subttct MMttr Expflu AsNffiU<t T tdwoical Tum l5 Ttclv".ic~ham ~2 OHvtry Alchitt-et 0.5

Posl Pto duecion S t~g•

Stttnng Corr.mic;tu AsNu.jtd ~ttcng ComtTutttt AsNttdf.d ProjKt Oirte'Of 1.0 ProjtctOirf'C.I.Cf 0.1 Ptoitct M.ao~tmMt 1.0 Eng~tmtnt MMl.l9H 05 Ch~ MaNgtmfft(}Tra:nin 0.5 Ctlivtf9 Assurcnce 0.1 ec:w~ Ft.nc1:ioNI T nm 1.0 PuncipaiConsuit.v.ts 05

, Su~t Matttt E:~~p+ets Aslllffd.-l Tf'Ghnica~Tum 025 T-tchnical T~Jm l-l5

5. General Project Assumptions 1) Workday estimates that the services included in this SOW will be performed approximately 75% offsite and

25% onsite at a Customer location.

2) The Workday Service will be rendered in English only.

3) Customer will provide adequate workspace and network connections when services are performed on site.

4) Customer will reimburse Workday for all project related travel and expenses according to Workday's travel and expense policy and Florida State Statue 112.061, unless otherwise agreed in the Agreement.

5) Workday's intent is to limit the travel-related costs. Customer should budget an additional 15% of the total estimated deployment costs for travel-related expenses. Workday will work closely with Customer to manage the travel expenses to stay within the budget.

6) Customer will make good faith efforts and take reasonable actions necessary to meet all dates set forth in the project plan.

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7) Customer will be responsible for all end-user training on the use of the Workday Service.

8) Customer is responsible for the timely coordination of internal resources necessary to conduct all required workshops.

9) Customer will actively participate in all design workshops required for Workday to obtain any functional design decisions and technical integration specifications necessary to configure the Workday Service.

10) Change Management functions to inform, educate and train Customer employees about the Workday Service features are outside the scope of this SOW.

11) Customer's IT organization is responsible for workstation compliance to Workday's minimum technical requirements, as provided by Workday.

12) Workday's delivered Optimized Business Processes will be the starting point for the business process workshop activities.

13) Up to Four (4) deployment tenants are included in the scope of this SOW. If additional tenants are required to support Customer's additional customer activities or by request, additional tenant fees will apply. The current tenant policy is posted on Workday Community (https://community.workday.com/node/15409). As of April 2, 2015, the additional tenant fee is $2000 USD per month (3 month minimum) for 3000 workers or less and $3000 USD per month (3 month minimum) for 3001 - 10,000 workers.

14) Workday will perform three data loads during the Project. (A data load will be defined as a series of steps and events at established points within the project methodology. Each data load may require multiple attempts based on data quality and successful loading). Additional data loads will require additional fees.

15) This SOW assumes one primary source system for Customer's data conversion requirements. Customer to consolidate data if necessary from separate legacy systems prior to Workday loading the data into the Workday tenant.

16) The project's proposed start date is approximately April 6, 2015 and the estimated duration is 40 weeks plus 4 weeks of part-time Post-Production Support. If the project start date is delayed by Customer for any reason. Customer understands that Workday's ability to staff the engagement and meet the target go-live date could be at risk. Workday will work closely with Customer to identify the impacts of any delays and will discuss available options before coming to agreement on the next steps.

17) If Customer cannot meet set completion dates for deliverables and milestones, Workday reserves the right to revisit and revise the project's estimated costs, completion date and approach to completing the project.

18) If the project is delayed due to circumstances outside the control of Workday, Workday reserves the right to revisit and revise the project's estimated costs.

19) In support of the proposed project start date and target go live date; this SOW must be executed no later than the Expiration of Offer, as defined in section 7 of the SOW.

20) Workday and Customer will review Student Recruiting functions related to the Admissions features.

21) It is anticipated that Workday will become the system of record for prospects. Therefore all sources of prospects including tests, search lists and local junior high and senior lists will be loaded directly into Workday and not be loaded into the legacy Student system. This will require new integrations, a potential data conversion and changes to how the Customer processes their prospects.

22) Customer is responsible to review Workday configurations to meet state/federal guidelines.

23) Management, reporting, administration and engagement for applicants will be performed in Workday.

6. Project Stage Assumptions and Risks The estimated fees and timeline for this Project are based on the preceding General Project Assumptions and the Project Stage Assumptions stated below. If any of these assumptions are not met, Workday may (i) promptly advise Customer in

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writing; (ii) use reasonable efforts to mitigate delays and additional costs or fees; and (iii) increase its fees to reflect the additional services rendered as a result of Customer's failure to meet the identified assumptions.

Architect

Assumptions

1. Business processes I workflows will be designed by both Workday and the Customer resources during the business process design sessions. Through a series of collaborative workshops, each business process I workflow is documented in a design document. In the Configure and Prototype stage, those business processes will be configured in the system based on the design decisions. Any requested deviation from the designs may impact project cost and timeline.

2. Workday and Customer project teams will work together to prioritize each business process/functionality/data elements to be included in the design and will mutually agree upon the full project scope, with consideration given to timeline and budget.

3. Customer project team will use the assodated workshops to validate and refine Customer business processes and to obtain acceptance of the Workday Service from their internal stakeholders and business process owners.

4. Customer intends to standardize business processes, business practice. and business policy across the college, where possible.

5. Workday estimates are based on utilizing the Workday Optimized Business Processes. If the Workday Optimized Business Practices are not appropriate for Customer, as to be determined by Customer, a Change Order for additional Professional Services may be required.

6. Customer will participate in Integration design workshops and provide the necessary technical specifications for all Workday configured or custom integrations defined in Appendix A.

7. Knowledge Transfer of the Workday Service will occur during the configuration review workshop, detailed discussions and other reviews as identified by the project team.

8. The Delivery Assurance checkpoints must be completed prior to moving to the next stage of the project.

9. Customer will complete recommended Workday technical training (integrations, security, report writing) prior to beginning the Architect Stage.

10. Workday project resources will have completed recommended Workday technical training (integrations, security, report writing) prior to utilizing those skills on the project.

11 . Customer will have the opportunity to provide feedback to Workday on critical Admissions features that are not delivered as of Workday 24 to determine feasibility of including feature(s) in Workday 25.

Configure & Prototype

Assumptions - Configuration

1. Prototype configuration activities will primarily be completed off site by the Workday team members.

2. Customer business analysts will complete unit tests before confirming "go ahead" recommendation for moving into Test stage.

3. All outstanding items from the build are documented as part of the issues log, which will be maintained through the completion of the project.

4. The Test stage cannot be entered into without the completion and approval of the Configuration Prototype Review and the Integration Approach Review by Delivery Assurance.

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Assumptions - Data Conversion

1. Workday will provide templates (if available) with appropriate descriptions for data conversion.

2. Customer is responsible for extracting data from its legacy systems.

3. Customer is responsible for ensuring data is cleansed and duplicate values removed.

4. Customer is responsible for populating the supplied Deployment Data Gathering Workbooks (if applicable) in the prescribed format.

5. Once the data is loaded, Customer is responsible for verifying the accuracy of the data and providing corrected data.

6. Failure to complete a successful data load after three attempts may result in a change order to continue the process and may impact the go-live date.

Test

Assumptions

1. Customer is responsible for the development of the Test Strategy and user test scenarios and scripts. Workday will provide standard test scenarios to be used as a foundation; however, Customer will need to create detailed test scenarios/cases based on their user requirements and system configuration.

2. Customer and Workday will have access to the test tools used during the test cycles.

3. Customer is responsible for completing hands-on testing activities.

4. Knowledge transfer to Customer for the Workday Service will occur during End to End testing, and include detailed discussions and other reviews as identified by the project team.

Integrations

Assumptions

1. Workday will lead all design/development efforts for Configured Integrations and, if applicable, Custom Integrations assigned to Workday as defined in the scope section of this SOW.

2. Workday will provide functional data mapping expertise and produce field mapping documents for each Configured Integration.

3. Workday and Customer will review integration designs and apply best practices.

4. Workday will configure and unit test Configured Integrations planned for deployment.

5. Use of Workday Configured Integrations assumes that no new development of the interface specification is required.

6. Where changes are required for Customer's integration platform or internal system, Customer must provide its own experienced resources and Customer will be responsible for making such changes. Workday integration estimates do not account for any effort required on Customer's internal platform or system to complete a particular integration.

7. Customer will be responsible for development and testing of each Custom Integration as specified in the scope section of this SOW.

8. Customer ensures data is cleaned, de-duplicated and valid.

9. Customer verifies the accuracy of the data and provides corrected data to ensure integration testing is completed prior to go-live.

10. Customer agrees to make available appropriate Customer technical and functional resources to assist with discovery, data mapping, data validation, testing, and UAT activities with each supported interface.


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11. Customer will lead the coordination with any external vendors and consultants to insure timely response in working with Workday consultants.

Reporting

Assumptions

1. Workday will review the requirements and work with Customer to assist with the design and configuration of custom reports, where possible. If additional assistance is required from Workday above the number of hours allocated in this SOW to build the reports, a Change Order will be created.

2. Reports are limited to then-available report data sources and custom report fields.

Project Risks

Workday has identified, as most significant, the following Project Risks for this deployment:

1. Change Management is critical to the success of any deployment. Customer must establish a change management leader early in the project to ensure that the communication and education relating to the Workday Service is provided.

2. Participation of Customer global business process owners. subject matter experts and business analysts are vital to the success of the Workday deployment. Customer must identify individuals from each geographic area or business unit who possess the correct business knowledge, process knowledge and/or industry knowledge to include on the project team.

3. Timely decision making is critical to the progress and ultimate success of the deployment. When a decision cannot be made through consensus, the project management team will escalate the decision through the appropriate channels to have a resolution. If key decisions cannot be made in a timely manner, the deployment timeline and/or resources may be impacted.

4. Many project delays can be attributed to challenges in cleaning and converting Customer data. Customer must prioritize this Project activity as soon as is reasonably possible after Project commencement in order to reduce any impact to the Project Timeline.

Workday Scope

Project Scope:

A. Product/Functio nal ity: Workday Professional Services will design and configure pre-generally available functionality for Workday Student Admissions as prioritized by Customer. Customer understands and agrees that functionality maybe be used in Production only if and when made generally available by Workday. The configuration of each component listed below will be prioritized and designed during the early stages of the project. The listed processes are representations of key business processes to be designed and configured. The final list will be determined during the Plan and Architect Stages of the project. with appropriate consideration given to project time-line. resources and budget.

Admissio ns - Planned Functionality

Collect vital documents from applicants and render decisions on completed files.

1. Process Application for Admissions

2. Process applicant credentials

3. Evaluate and process Application files

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• wo rkday.

4. Process admission decision and engagements

5. Report on admissions progress and outcomes

Reports


All Standard Reports identified on the Workday Standard Reports List are in-scope for the project. Any custom report or analytics are the responsibility of Customer or will be contracted in a separate SOW.

B. Integrations: There are two categories of integrations within the Workday environment: (i) Workday Configured Integrations; and (ii) Custom Integrations built and deployed with Workday's Enterprise Interface Builder {EIB} or Studio Integration Toolset. This section of the Statement of Work is intended to list and scope only those integrations upon which a material amount of Workday professional services will be utilized. Integrations that are expected to be built and deployed solely by the Customer may not be documented in this SOW.

a) Workday Configured Integrations: There are two categories of Configured Integrations: (i) those where the target schema of the desired endpoint is complete and part of the end to end capabilities of the integration. and (ii) those integrations that require a customer specific "connector" to be built and deployed from the configured integration's common supported endpoint as part of the deployment. This second type of Configured Integration is only warranted by Workday up to the common end point as configured at time of production deployment. Integration products warranted up to the common endpoint will be highlighted with "*"'' below. Configured Integrations are: (i) part of the Workday hosted application service, and (ii) provided with ongoing support by Workday in accordance with Workday's then current Production Support and Service Level Availability Policy ("SLA"). While Configured Integrations are designed and developed as part of the subscription Workday Service, Workday anticipates some amount of time dedicated to configure and test these integrations during the deployment.

1.

2.

3.

4.

5.

6.

Estimated

Workday Configured Workday

professional Integrations Applicable

services effort Workday Integration Primary

FUNDED BY Integration Name/Type Responsibility WORKDAY to

Product test, and deploy

Integration

Transcripts- SPEEDE inbound Cloud Connect cc Customer 20

Test scores - ACT inbound Cloud Connect cc Customer 20

Test scores - SAT inbound Cloud Connect cc Customer 20

Test scores- GRE inbound Cloud Connect cc Customer 20

Test scores - TOEFL inbound Cloud Connect cc Customer 20

Test scores- GMAT inbound Cloud Connect cc Customer 20

Total Estimated Hours 120

b) Custom Integrations: These are integrations that can be built and deployed by the Customer or Workday Professional Services using Workday's Enterprise Interface Builder {"EIB") or Workday Studio. Unless otherwise specified below, Customer will be responsible for designing, building , testing, deploying and supporting all Custom Integrations. Custom Integrations are not part of the Workday hosted application service and are not supported or maintained by Workday.

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workday_

Primary

Admissions- Custom Responsibility

Integrations

1. Transcripts- FASTER inbound

2. Transcripts- Created in Workday outbound

3. Test scores- Created in Workday outbound

4. Application - New applications entered in CID inbound

5. Application- Applicants with updated tags inbound 6. Application - New applications entered in Workday 7. Application -Applications -

One outbound integration from WD -> CID to upload EDUC interests in CID

8. Prospects - New prospects from AA Grads inbound

9. Prospects - New prospects due to unsolicited transcripts 10. Prospects - Prospects with updated taQs inbound 11. Prospect lists (3) - Per list type (24/16) 12. Prospects- New prospects entered in Workday outbound 13. Residence verification-Residence verifications entered in CID inbound

14. Residence verification-Residence verifications entered in Workday outbound

15. Fees- Paid application fees in CIDinbound

16. International Prospects I Applications outbound

17. Other- Limited access programs Admit Status outbound

18. BA Admit Status outbound

Admissions Estimated Hours

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(Build/Unit Test)

Workday

Workday

Workday

Workday

Workday

Workday

Workday

Workday

Workday

Workday

Customer

Workday

Workday

Workday

Workday

Workday

Workday

Workday


Additional Estimated Workday Estimated Workday Assistance professional professional services

hours from WD services effort to effort FUNDED BY if Customer build, test, and WORKDAY to build, test, Responsible deploy Integration and deploy Integration

N/A 80 80

N/A 80 40

N/A 40 40

N/A 80 40

N/A 80 40

N/A 40 0

N/A 0 60

N/A 0 16

N/A 0 16

N/A 0 0

N/A 0 48

N/A 0 0

N/A 24 16

N/A 24 0

N/A 16 24

N/A 40 40

0 40 0

0 40 0

460 0 584 Estimated effort that will

be billed at SO I hr. --

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After a preliminary review of Customer's integration plan and understanding your strategy to leverage the Workday integration tools and internal resources where appropriate, Workday will assist Customer in deploying the aforementioned integration(s). The hours provided are an estimate and the actual project effort, method of integration and cost may vary based on information gathered during preliminary design activities and based on additional analysis of the integration list.

C. Data conversion will include the following:

i. Current data records for all applicants within the last thirty-six (36) months and/or necessary to support Admission activities in the current year.

ii. Current data records for all applicants in CID within the last thirty-six (36) months who have not registered .

Predefined communications profiles/name and address formats will be made available for in-scope countries to the extent supported by the current commercially available Workday release

Project Scope Exclusions:

The following components are excluded from the scope:

ProducUFunctionality:

a. Student Recruiting b. Curriculum Management c. Student Records d. Financial Aid e. Academic Advising f. Student Financials g. All other Workday products other than those listed herein.


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fully executed statement of work - granicus

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