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KSHITIZ ANAND L’école de design Nantes Atlantique @kshitiz
WHY WE LOVE THE PRODUCTS WE LOVE
17 April 2015, Delhi
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Presently Dean & Director - India Operations at L'École de Design Nantes Atlantique Founder & Principal Designer - Happy Horizons Consulting Visiting Faculty – Institute of Product Leadership, exec MBA programs
Previous
Design Head, Kuliza Technologies Founder & Director, Deskala Research and Design & Consulting Designer @Motorola, Infosys
Education
M S in HCI Design , Indiana University Bloomington, USA B Des in Communication Design, IIT Guwahati, India
Contact
[email protected] Twitter: @kshitiz LinkedIn: in.linkedin.com/in/kshitizanand/ Website: www.kshitizanand.com
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WE LIVE IN A COMPLEX WORLD
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SURROUNDED BY PRODUCTS
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SURROUNDED BY UNUSABLE PRODUCTS
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WITH INFORMATION OVERLOAD
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WE ARE SPOILT FOR CHOICES
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GOOD UX IS THE DIFFERENTIATOR
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UX SPANS ACROSS PRODUCTS SYSTEMS SERVICES
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What are some Products & Services you love WHY?
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WE LOVE THINGS BECAUSE WE CONNECT WITH IT EMOTIONALLY
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We’ve a lot more power in our tools
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UX will get more challenging now!
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TO HAVE A GOOD USER EXPERIENCE IS TO DELIGHT!
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Delight = Features ?
Avoid this popular misunderstanding
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USERS ALWAYS HAVE A BIAS
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Contour Bias : Users prefer more rounded, smoother edges products
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SPEAK THE USER’s LANGUAGE
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What users say could be different than what users do.
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COLOURS DEFINE PRODUCT VALUES
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The Red Dress effect
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ANTICIPATE USER NEEDS
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When iPads became popular as Teethers for babies
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CLEAR PRODUCT LANGUAGE & LABELS
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AVOID CONFUSING THE USER WITH MANY CHOICES
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LOOK AT OVERALL UX AS A SUM OF SMALL EXPERIENCES
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“The” experience
An experience
An experience
An experience
An experience
An experience
An experience An
experience
An experience
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ALWAYS ASK HOW HAVE YOU IMPACTED USER BEHAVIOR
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WHAT BRAND VALUE YOU STAND FOR
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UX IS A LARGER THING
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NOW REFLECT BACK ON THOSE PRODUCTS WE SAW WITH THESE UX ATTRIBUTES
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…and that is why, we love the products we love.
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LET UX help you do that.
May the force of UX guide you in this quest. J
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www.kshitizanand.com
THANK YOU Twitter: @kshitiz