fundsatwork your communication in detail...will be electronic, via sms, email and web-based. the...

Communication philosophy

Communicationprocess

Communicationevents: overview

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FundsAtWork - Your communication in detail - Version 1, April 2013

FundsAtWork

Your communication in detail

FundsAtWork - Your communication in detail 02:





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FundsAtWork’s vision is to be a significant and a preferred partner in addressing insurance and retirement needs of employees through excellence in everything we do.

FundsAtWork is an income continuation product designed to meet individual insurance and retirement needs within a group environment. Individual needs are identified, understood and met through the advice process offered by partnering with our financial adviser network. This process enables employers and employees to achieve individual financial wellness.

Complementing our income continuation solution is our communication philosophy, systems and processes. Our communication is relevant and targeted to meet the audience’s need for information.

Our communication is designed to support the financial adviser’s advice process and to improve member education by positively impacting their financial literacy levels. We respect the relationship the financial adviser has with their clients and we believe that in building a strong partnership with financial advisers, collectively we can assist our clients to achieve financial wellness.

The importance of financial education

FundsAtWork actively participates in Momentum’s financial wellness drive. We realise that we have an extended responsibility to steer our clients towards financial wellness through employer and employee education. In support of a financially secure society, we focus on the long term nature of the benefits provided and assist individual members to understand how to prioritise their need for insurance and proper retirement planning. Through our communication initiatives we hope to enlarge the opportunity to positively impact their financial literacy levels.

Meeting individual needs with the group

Core to the FundsAtWork income continuation solution are ease-of-use and flexibility. We regularly inform members of the different insurance, retirement and lifestyle benefits available to them and how they can apply the flexibility in an easy-to-use way to enhance their financial wellness. Product utilisation therefore forms an integral part of our communication.

Legal requirements

Our communication philosophy also embraces the legal requirements on member communication as set out in the Pension Fund Circulars.







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Keeping you, the financial adviser, informed

We understand the importance of keeping the financial adviser informed of all communication directed to your clients. The financial adviser will be notified ahead of the communication event and will be sent the information needed to provide appropriate advice to their client as far as possible.

The FundsAtWork communication strategy

FundsAtWork’s communication strategy consists of three elements, namely:• For the Umbrella and Preservation Funds, mandatory communication

required in terms of PF 86 and PF130. • For the Umbrella and Preservation Funds, communication required and

approved by the trustees that is designed to improve member education by positively impacting their financial literacy levels.

• For the Umbrella and Preservation Funds, as well as insurance only schemes, communication from Momentum FundsAtWork as the solutions provider, administrator and communications agent. This includes communication to the financial adviser, employer and members of ad hoc industry and product related matters, individual member event communication, subscription events and access to information and tools via our online web portals.

All communications to FundsAtWork Umbrella and Preservation Fund members is approved by the trustees prior to distribution.

Communication philosophy (continued)






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FundsAtWork’s commitment to our planet

In an effort to be more mindful of the environment and to preserve our resources for future generations, FundsAtWork has expanded our electronic communications initiative. By reducing the amount of paper we produce we contribute to the overall decrease of waste in our environment. FundsAtWork therefore focuses on electronic methods for the distribution of all our employer and member communication but without compromising on our commitment to communicating information in the format most suited to the employers and members and to make every effort to ensure that all communication reaches the respective audiences.

Our main distribution platforms include email and employer intranet sites. All communication will be loaded onto the FundsAtWork employer and member portal as well. We recognise that not everyone has access to these electronic distribution mechanisms and therefore offer print as an alternative. Participating employers and financial advisers will always receive an electronic copy of all member communication prior to distribution to the members.

Preferred communication methods

The main method of communication to financial advisers and employers will be electronic, via SMS, email and web-based. The non-technologically based communication to members will not fall away, although market research indicates the following:

• Members with annual salary greater than R150,000: electronic (SMS/email) communication is preferred by these clients.

• Members with annual salary less than R150,000: these clients don’t have regular access to email or online facilities. SMS and printed communication is therefore preferred.

Member data required to support the communication strategy

For communication to be effective it must be distributed to the correct audience. Having access to current accurate individual member data and contact information is critical for us to achieve our goal of improving member education by positively impacting their financial literacy levels.

It is therefore a requirement that the following information be provided in respect of all members at date of joining FundsAtWork and to be kept updated thereafter:

•Cell number (all members)

•Email address (only for members with annual salary greater than R150,000)

Communication process






• Allprescribedcommunication,aswellasalladhoctrusteeandFundsAtWorkcommunicationisfirstlycirculatedtothefinancialadviserforinformationpurposes and only then distributed to the employers and members respectively.

• Eventspecificcommunicationissenttothepartythatinitiatedthetransaction.Forexample,whenaninvestmentswitchissubmittedbyaninvestmentadviser the communication confirming the switch is sent to the investment adviser, but if a switch is submitted by a member the communication confirming the switch is sent directly to that member.

• ThewebsiteisavailabletoallFundsAtWorkfinancialadvisers,employersandmemberswhoareabletoperformcertaintransactionsandobtaininformation regarding the benefits and transactions processed. The different websites are explained in detail later in this document.

Communication distribution process

The process followed when communicating to the different stakeholders is set out below. Although all communication is distributed directly to the employers and members, it is our policy to notify the financial adviser of all ad hoc communication to members and employers, including the content thereof, ahead of time as far as possible.

FundsAtWork

Financial Advisor

Employer

Member

Trustee ad hoc communication

FundsAtWork

Financial Advisor

Employer

Member

FundsAtWork ad hoc communication

Legal requirements (PF 86 and PF130)

FundsAtWork

Financial Advisor

Employer

Member

Financial Advisor

Employer

Member

FundsAtWork

Event communication

Financial Advisor

Employer

Member

FundsAtWork

Websites

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New business On-boarding Client service Exits (Claims) Websites

Quote: Tender document issued (Inform)

Welcome to FundsAtWork website access

Ad hoc: Financial adviser newsletter

Trustee newsletter Trustee annual member communication Member exit on monthly recon

Public site: All product related information, administration forms, investment information and fund fact sheets

Installation: Documents received & checked

Employer portal: Website access

Ad hoc: Legal updates Ad hoc: Legal updates to employers

Ad hoc: Snippets (eg rule or product changes)

Withdrawal/Retirement: All info received

Financial adviser: Product related marketing tools and access to view all scheme and member specific information and reports

Installation: Installation completed (Inform)

New member: Welcome to FundsAtWork



Ad hoc: Member personal data campaigns

Withdrawal/Retirement: Info missing

Employer portal: Monthly recon process (transactions), access to view all scheme and member specific information and reports

Installation: 1st month’s recon ready for processing

New member: Welcome pack with website access

Ad hoc: Data campaigns (eg advisory body data)

Ad hoc: Data campaigns Subscription event: Retirement savings account monthly balance

Claim tax: Directive received

Members: Certain transactions, tools, calculators and access to personal information


Medial underwriting Annual: Fee review letter Annual: Fee review letter Subscription event: Change beneficiary nominations

Claim tax: Tax query (contact SARS)

Client Educators: Employer training

Annual: Broker pack and member benefit statements

Advisory body choice: Bulk switch

Subscription event: Change to personal details

Claim payment: Amount paid to bank

Legal: Rules and policy documents

Monthly recon: Automatic Fund Transfer rejected by bank (Inform)

Monthly recon: Reminder for submission of data

Subscription event: Change to personal details to be updated by employer

Claim payment: Rejected by bank

Client Educators: Member education

Monthly recon: Warning for late employer monthly recon (Inform)

Monthly recon: Date of Automatic Fund Transfer and amounts collected

Member choice: Contribution choice change & percentage

Credit control: Notice of non-payment of contributions

Monthly recon: Automatic Fund Transfer successfully collected

Member choice: Switch future contribution allocation and effective date

Withdrawal / retirement claim: Data outstanding for claim

Monthly recon: Automatic Fund Transfer rejected by bank

Member choice: Switch existing retirement savings account balance

Withdrawal / retirement claim: Member claim paid

Monthly recon: Money invested Credit control: Notice of non-payment of contributions

Credit control: Late payment interest due

Credit control: Late payment interest processed


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Communication events overviewThe following is a holistic view of all communication sent during the member life cycle for FundsAtWork Umbrella Funds and insurance only schemes.

Additional details can be viewed by clicking on each item individually.

Financial advisor Employer /Advisory Body

Member

Colour coded key






New business On-boarding Client service - financial adviser

Client service - employer and advisory body

Client service - monthly recon and credit control

Client service -members

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Event How When Sent to DetailQuote: Tender document issued

Inform (subscribe) Completion of a FundsAtWork quote

Financial adviser The quote itself will be sent to the marketing adviser, but the Inform event is sent to the financial adviser.

Installation: Documents received & checked

Manual email Receipt of a new installation

Financial adviser The FundsAtWork installations team will check that all new business requirements have been met and will thereafter send an email to the financial adviser to confirm that they will either proceed with the installation or await any outstanding requirements.

Installation: Completed Inform (subscribe) Completion of installation

Financial adviser An Inform message is sent to the financial adviser once the new scheme is installed.


Manual email Completion of installation

Financial adviser and employer

On completion of a FundsAtWork installation, a confirmation email is sent to the financial adviser and employer stating that the scheme is installed and that the first month’s recon is ready for processing. Attached to the email is a spreadsheet containing the membership data and expected contributions for the first month’s recon.

Client Educators: Employer training

Manual telephone Completion of installation

Employer The client educators will contact all employer portal users to arrange on site training.

Client Educators: Member education

Manual telephone Completion of installation

Employer The client educators will contact the employer to arrange on site member education.

Legal: Rules and policy documents

Manual Completion of installation

Financial adviser The Legal Operations team will prepare the special rules and policy documents for new schemes and send these to the financial adviser, for onward transmission to the employer and advisory body, within the first month.

Communication events: New business

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Event How When Sent to DetailWelcome to FundsAtWork website access

Auto email Completion of installation

Financial adviser An email confirming website access is sent to financial advisers who have placed their first scheme with FundsAtWork.

Employer portal website access

Manual email Completion of installation and new user access

Employer portal user

An email confirming website access is sent to each employer portal user with instructions on how to set up their confidential pin and access the site.

New member: Welcome to FundsAtWork

Auto email or sms Completion of installation or new member added to existing scheme

Member On completion of an installation or when a new member joins an existing scheme, an email and sms is automatically sent to the member from the portfolio head welcoming them to FundsAtWork . This communication is only sent to members with valid email addresses and cell phone numbers.

FundsAtWork Umbrella Funds – Email: Welcome to FundsAtWork, with notification that the new member welcome pack will follow shortly and stating what the pack contains, confirmation of the option that the member has been placed on by the employer (ie Founder, Narrator, Provider or Entrepreneur) and a warning that should the member wish to make any changes they should read the member guide and consult the financial adviser first.

FundsAtWork Umbrella Funds – SMS: Welcome to FundsAtWork, with confirmation of the option that the member has been placed on by the employer (ie Founder, Narrator, Provider or Entrepreneur), confirmation that more information will follow, and FundsAtWork’s call centre number and web address.

FundsAtWork Preservation Funds – SMS: Welcome to FundsAtWork, with confirmation that more information will follow and FundsAtWork’s call centre number and web address.

New member: Welcome pack with website access

Auto email or print After 1st recon confirmed

Member Welcome pack is sent to each member either via email or printed, depending on preference, and contains website access with instructions on how to set up the confidential pin and log onto the site, membership certificate, beneficiary nomination form, personal details form and in-your-pocket member guide.

Medial underwriting Manual, email As and when Financial adviser Correspondence relating to member medical underwriting is sent to the financial adviser, for onward transmission to the member, unless the member specifically requests direct electronic communication via email.

New schemes: Once a new scheme is installed, the membership data and, for existing schemes that have transferred to FundsAtWork, any previously accepted covers that have been submitted with the installation will be loaded and individual member medical underwriting requirements will be created automatically by the system. These letters will be sent via email by the Client Service team.

Existing schemes – Member choice: When a member flexes their insurance benefits resulting in increased cover above the default benefit amount or the free cover limit (whichever is the lower), individual member medical underwriting requirements will be created automatically by the system and will be sent via email by the Client Service team.

Existing schemes – Increases in cover and new members added: For existing schemes the individual member medical underwriting requirements will be created automatically by the system once that month’s recon has been finalised and will be sent via email by the Client Service team.

Reminders: Reminders will be sent 90 days and 250 days after the initial requirements were sent out. No further correspondence is sent after 250 days have elapsed.

Fastlane: If the financial adviser requests Fastlane’s services, the client will be contacted directly by Fastlane to arrange the appointment.

Underwriting decisions: When the underwriting decision has been made a letter will be sent to the financial adviser for onward transmission to the member explaining the decision and, where necessary, any additional requirements.

Communication events: On-boarding

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Event How When Sent to DetailAd hoc: Financial adviser newsletter

Manual, email Every 4 months Financial adviser The FundsAtWork Adviser newsletter is sent out via email as and when to all financial advisers that have active FundsAtWork schemes. These documents are also available for download from the website.

Ad hoc: Legal updates Manual, email As and when Financial adviser Legal updates are prepared as and when necessary and sent out via email to all financial advisers that have active FundsAtWork schemes and to all employers. These documents are also available for download from the website.

Ad hoc: Snippets Manual, email As and when Financial adviser From time to time ad hoc communication is prepared and sent out via email to notify all financial advisers that have active FundsAtWork schemes and employers of changes to industry, legislation, product or policy conditions.

Ad hoc: Data campaigns Manual, email As and when Financial adviser From time to time FundsAtWork will request the financial adviser and employer to assist in obtaining updated personal information, contact information and data, an example being advisory body contact information.

Annual: Bulk fee review letter Manual, email Annually Financial adviser The FundsAtWork annual fee review is effective from 1 July each year and financial advisers with active FundsAtWork schemes will receive copies of the fee review letters for their schemes up to 3 months prior to 1 July.

Annual: Broker pack and member benefit statements

Manual Annually Financial adviser The broker pack, which consists of a full set of statements that summarise the scheme’s investment holdings, claims, contribution history, member benefits, investment statements and benefit statements, is available for download from the website. This information can be emailed to the financial adviser on special request.

Communication events: Client service - financial adviser

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FundsAtWork - Your communication in detail









Exits -members

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Event How When Sent to DetailTrustee newsletter

Manual, email As and when Financial adviser & employer

The Trustee newsletter is sent out via email to all employers, and is copied to all financial advisers that have active FundsAtWork schemes. These documents are also available for download from the website.

Ad hoc: Legal updates Manual, email As and when Financial adviser & employer

Legal updates are prepared as and when necessary and sent out via email to all employers and financial advisers that have active FundsAtWork schemes. These documents are also available for download from the website.

Ad hoc: Snippets Manual, email As and when Financial adviser & employer

From time to time ad hoc communication is prepared and sent out via email to notify all financial advisers that have active FundsAtWork schemes and employers of changes to industry, legislation, product or policy conditions.

Ad hoc: Data campaigns Manual, email As and when Financial adviser & employer

From time to time FundsAtWork will request the financial adviser and employer to assist in obtaining updated member personal information, contact information and data, an example being advisory body member contact information or the SARS member data campaign.

Annual: Bulk fee review letter Manual, email Annually Financial adviser & employer

The FundsAtWork annual fee review is effective from 1 July each year and each employer will receive a copy of their fee review letters 1 month prior to 1 July. Financial advisers with active FundsAtWork schemes will receive advance notification up to 3 months prior to 1 July.

Advisory body: Bulk switch Manual, email As and when Advisory body When the advisory body submits a bulk switch instruction, confirmation of receipt and processing will be sent to the person that submitted the request in the event of the following• Completionofsuccessfulprocessing(defaultportfolioswitchforfuturecontributioninvestmentsandexistingretirementsavingsaccount

balances) • Investmentallocationinstructionnotlegible–unabletoprocessswitch• Investmentallocationinstructionnotsigned–unabletoprocessswitch• InvestmentallocationnotRegulation28compliant–unabletoprocessswitch• Investmentallocationdoesnotequal100%–unabletoprocessswitch• Portfolionamenotcompletedinfull–unabletoprocessswitch• Selectedportfolioiscapped–unabletoprocessswitch• SelectedportfolioisnotavailableonFundsAtWork–unabletoprocessswitch

Communication events: Client service - employer and advisory body

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Event How When Sent to DetailMonthly recon: Reminder for submission of data

Auto or manual Monthly Employer Schemes not on employer portal: When the recon is ready to be processed, a manual email is sent from the Client Service team to the employer stating that the recon is ready for processing. Attached to the email is a spreadsheet containing the membership data and expected contributions for the month.

Schemes on employer portal: When the recon is ready to be processed, an automated email is sent to the employer to notify that the new month’s reconciliation is ready for processing.

Automated reminders are sent from 5 days prior to the due date.

Monthly recon: Date of Automatic Fund Transfer and amounts collected

Auto Monthly Employer Schemes not on employer portal: Once the recon data is loaded, an automated email is sent to the employer to confirm that the Client Service team has loaded the changes to the recon member data and the recon is now pending the Automatic Fund Transfer or debit order on the payment date.

Monthly recon: Automatic Fund Transfer collected successfully

Auto Monthly Employer All schemes: Once the Automatic Fund Transfer is processed successfully, an automated email is sent to the employer to confirm that the Automatic Fund Transfer has run successfully and the contributions have been collected.


Inform (subscribe)

As and when Financial adviser

Subscription event: When an Automatic Fund Transfer or debit order is rejected by the bank, an automated Inform event notification is sent to the financial adviser to notify that the Automatic Fund Transfer or debit order was rejected for one of their schemes.


Auto As and when Employer All schemes: When an Automatic Fund Transfer or debit order is rejected by the bank, an automated email is sent to the employer to advise that the Automatic Fund Transfer or debit order has been rejected.

Monthly recon: Money invested Auto Monthly Employer All retirement schemes: Once the investment is processed successfully, an automated email is sent to the employer to confirm.

Monthly recon: Warning for late monthly recon

Inform (subscribe)

As and when Financial adviser

Subscription event: An automated Inform event notification is sent to the financial adviser should the monthly recon not be processed on time.

Credit control: Late payment interest due

Manual As and when Employer All retirement schemes: After a late recon is finalised, the Client Service team will send a notification to the employer stating the amount of late payment interest due and the due date.

Credit control: Late payment interest processed

Manual As and when Employer All retirement schemes: After the late payment interest has been paid and processed by the Client Service team, an email will be sent to the employer to advise that the late payment interest has been processed.


Manual As and when Financial adviser & Employer

Member

All retirement schemes:

1st letter – 1 month in arrears: Should a monthly recon not be processed by the 20th of the month (monthly in arrears), the portfolio head will send a formal letter to the financial adviser and employer explaining that the requirements of Section 13A and Regulation 33 to the Pension Funds Act have not been met. The letter will also advise that the scheme will go off risk should the risk premiums not be paid within 30 days of the due date.

2nd letter – 2 months in arrears: Should a scheme fall 2 months in arrears, the portfolio head will send a formal letter to the financial adviser and employer explaining that if contributions are not paid immediately FundsAtWork will be obliged in terms of the Pension Funds Act to notify the members and the FSB. The letter also explains that should contributions remain unpaid for 90 days FundsAtWork will be obliged to hand the matter over to the FSB and the National Prosecuting Authority, and that due to non-payment of premiums the insurance cover has been terminated, which leaves the employer open to liability in the event of a claim.

3rd letter – 3 months in arrears: Should a scheme fall 3 months in arrears, the portfolio head will send a formal letter to the financial adviser and employer containing a final demand for payment, with a specified final due date.

4th letter – following stated due date: Should the contributions not be paid by the final due date the matter is handed over to the FSB and the National Prosecuting Authority, a liquidator is appointed to terminate the scheme and the members are informed accordingly.

Following 4th letter: Should a scheme fall 3 months in arrears, the portfolio head will send a letter via email sms or printed, depending on preference, to each of the members notifying them that the contributions have not been paid, stating that the scheme has been placed into liquidation and providing the FundsAtWork call centre contact number should they have any questions.

Communication events: Client service – monthly recon and credit control

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Event How When Sent to DetailTrustee annual member communication

Manual Annual Financial adviser, employer & member

The Trustees are legally obliged to communicate with the members at least annually. A sample of the Trustee annual member pack is sent via email to the financial adviser and employer first.

The Trustee annual member pack is sent to each member either via email or printed, depending on preference and contains the following:• Trusteenewsletterthatcontainsinformationonrulechangesandgeneraleducationontheschemeandbenefits,• Applicableformssuchasthebeneficiarynominationformandpersonaldetailchangeform• Anannualbenefitstatement

Ad hoc: Snippets Manual, email

As and when

Financial adviser, employer & member

From time to time ad hoc communication is prepared and sent out via email to notify members of changes in the industry, to legislation, the product, process or policy conditions. These snippets are sent to the financial adviser and employer first.

Ad hoc: Data campaigns Manual, email

As and when

Financial adviser, employer & member

From time to time FundsAtWork will request the member to update their personal information and contact information. Information on these campaigns is sent to the financial adviser and employer first.

Subscription event: Retirement savings account monthly balance

Auto, email or sms

Monthly Member All retirement and preservation fund members: Members are able to subscribe to receive monthly notification of their retirement savings account balance. The call centre number and web address are also given should the member require additional assistance. Members can unsubscribe at any time.

Subscription event: Change of beneficiary nominations

Auto, email or sms

As and when

Member, copy to employer

All retirement and preservation fund members: Should a member update their beneficiary details by completing and submitting the appropriate form, an email or sms will be sent to the member once the Client Service team has completed updating the information. The email also prompts the member to send a copy of the form to the employer for safekeeping. Members can unsubscribe at any time.

Subscription event: Change of personal details

Auto, email or sms

As and when


All retirement and preservation fund members: Should a member update their personal details by completing and submitting the appropriate form, an email or sms will be sent to the member once the Client Service team has completed updating the information. The email also prompts the member to send a copy of the information to the employer for their records. Members can unsubscribe at any time.

Subscription event: Change of personal details to be updated by employer

Auto, email or sms

As and when


All retirement and preservation fund members: Should a member update their personal details certain information will need to be confirmed by the employer, such as name, surname, ID number, etc. In this case an email or sms will be sent to the member to advise them to provide the information to their employer. Members can unsubscribe at any time.

Member choice: Contribution choice change & percentage

Auto, email or sms

As and when

Member All retirement fund members: Should a member notify FundsAtWork of their intention to flex their contributions either via the website or call centre, an automated email or sms will be sent to the member to confirm that the request is received and that FundsAtWork awaits final confirmation from the employer via the recon cycle.

Member choice: Switch future contribution allocation

Auto, email As and when

Member All retirement and preservation fund members: Should a member submit a switch instruction to change their future contribution allocation, the Client Service team will process the request and an automated email will thereafter be sent to the member to confirm that the transaction has been processed, together with the effective date.

Member choice: Switch existing retirement savings account balance

Auto, email As and when

Member All retirement and preservation fund members: Should a member submit a switch instruction to change the allocation of their existing retirement savings account, the Client Service team will process the request and the following communication will be sent to the member:• Acknowledgementofreceiptofswitchinstruction• Confirmationofwebswitchexecution(whereapplicable)• Confirmationofsuccessfulchangeandportfoliosselected• Investmentallocationinstructionnotlegible–unabletoprocessswitch• Investmentallocationinstructionnotsigned–unabletoprocessswitch• InvestmentallocationnotRegulation28compliant–unabletoprocessswitch• Investmentallocationdoesnotequal100%–unabletoprocessswitch• Portfolionamenotcompletedinfull–unabletoprocessswitch• Selectedportfolioiscapped–unabletoprocessswitch• SelectedportfolioisnotavailableonFundsAtWork–unabletoprocessswitch

Communication events: Client service - member

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Event How When Sent to DetailMember exit on monthly recon Auto, email or sms As and when Member All retirement schemes not on employer portal: If an employer takes a member off the monthly reconciliation but does not notify

FundsAtWork of a claim, the member will be sent an automated email or sms notifying them that no contributions have been received for them for the month and requesting that they make contact with their employer to submit a claim. The letter also explains the importance of preservation and how to utilise the FundsAtWork continuation option for insurance benefits and encourages the member to seek advice from the financial adviser.

Withdrawal / retirement: All info received

Auto, sms As and when Member All retirement and preservation fund withdrawal and retirement claims: When a claim is submitted and all necessary information has been received to process the claim payment, the member will be sent an sms to confirm that FundsAtWork has been informed that they are leaving the fund and providing the call centre number to contact should they have any questions.

Withdrawal / retirement: Data outstanding for claim

Inform (subscribe) As and when Financial adviser Subscription event: An automated Inform event notification is sent to the financial adviser should FundsAtWork not be able to process the claim due to outstanding data.

Withdrawal / retirement: Info missing

Auto, sms As and when Member All retirement and preservation fund withdrawal and retirement claims: When a claim is submitted and information required to process the claim payment is outstanding, the member will be sent an sms to confirm that FundsAtWork has been informed that they are leaving the fund and asking them to contact the call centre as soon as possible to provide the outstanding information.

Claim tax: Directive received Auto, sms As and when Member All claim types: Once the tax directive has been received from SARS, the member or beneficiary will be sent a confirmation sms from FundsAtWork.

Claim tax: Tax query (contact SARS)

Auto, sms As and when Member All claim types: Should SARS have a tax query, the member or beneficiary will be sent an sms from FundsAtWork advising them that the claim cannot be processed until they have resolved the query with SARS.

Withdrawal / retirement: Member claim paid

Inform (subscribe) As and when Financial adviser Subscription event: An automated Inform event notification is sent to the financial adviser once the member’s claim has been paid into the bank account.

Claim payment: Amount paid to bank

Auto, sms As and when Member All claim types: After the tax directive is received, the net benefit is paid to the bank account and the member is sent an sms confirming the date of payment.

Claim payment: Amount rejected by bank

Auto, sms As and when Member All claim types: If the bank rejects the payment, the member or beneficiary will be sent an sms stating that the benefit cannot be paid and requesting that they contact the call centre as soon as possible to make alternate arrangements.

Communication events: Exits - member

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Communication events: Website - www.momentum.co.za/fundsatworkPublic Site Member portal Employer portal Financial adviser

BrochuresFAW Product enhancement 2012-1FundsAtWork 2-pagerFundsAtWork BrochureFundsAtWork Employer Portal Mini BrochureFundsAtWork Family Protector NovemberMMI Holdings Limited B-BBEE CertificateQuote in detail booklet - insurance benefits Quote in detail booklet - umbrella funds

Investments

Fund availability pdfEconomic and market commentaryFund fact sheets

Legal

Legal updatesRisk informersStandard Industry Policy Definitions for Certain Dread Disease Conditions

Newsletters

Employer newslettersMember newslettersFinancial adviser newsletters

Forms and documentsNew business formsClaims and other formsDisability formsAccidental Benefit formsDeath claim formsPreservation fund formsInvestment adviser appointmentFinancial adviser appointmentSection 51 manuals

Member website reports & statementsContribution allocationInvestment (detailed & summarised)Benefit statementMember certificateMember investment performance

Member website choicesContribution rateFlexicoversFamily ProtectorOption changes & Switches

Member website financial tools

Life insurance calculatorPayslip calculatorRetirement calculatorDisability calculatorInvestment risk profilerEducation calculatorHome loan - entitlement & repayment

Employer website reports & statementsBenefit statementsMember certificatesBenefit summary reportCashflow statementClaims reportContribution reportHome loan reportInvestment holdings reportInvestment performance reportInvestment statementsRecon confirm contributions reportMembership reconciliation reportPending underwriting reportRetirements due reportScheme structure report

View individual member information

View individual member informationView employer reports & statements

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http://www.momentum.co.za/fundsatwork