future auto industry and how to create customer magic - keynote for axalta

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Patrick Dixon Chairman Global Change Ltd Future of Auto Industry and Retail

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Page 1: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Patrick Dixon Chairman Global Change Ltd

Future of Auto Industry and Retail

Page 2: Future Auto Industry and How to Create Customer Magic - keynote for Axalta
Page 3: Future Auto Industry and How to Create Customer Magic - keynote for Axalta
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One word will dominate ALL

FUTURE

Page 5: Future Auto Industry and How to Create Customer Magic - keynote for Axalta
Page 6: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

The future is aboutEMOTION

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Page 11: Future Auto Industry and How to Create Customer Magic - keynote for Axalta
Page 12: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

300 million move to cities in China 475 million to cities in Africa by 2030

Page 13: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Numberofvehiclesper100people

Page 14: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Global car sales 107m by 2020

up from 80m in 2013

Europe / Japan - flatAmerica - recovered

China - 19m to 31m in 7 years - mainly foreign brands

Page 15: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

44mesasmanycarsonearthifwholeworldhassameownershipasAmerica

Page 16: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

NOX emissions

Page 17: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Global Manufacturing

SCALETata Group owns Jaguar in UK

Russia will be largest car maker in Europe New factories in Turkey, Indonesia, Africa, Brazil

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VW mega platformVWMegaPlaAorm-basisfor1mcars

Page 21: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

• Body Level One

• Body Level Two

• Body Level Three

• Body Level Four

• Body Level Five

Longer and shorter global supply chains

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NearshoringBoom

Page 23: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Lighter vehicles

New Range Rovers are 40% lighter Plastics

Carbon fibreLess steel

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NanotechCoa4ngs

Page 25: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Laser Headlights500 metres distance - Audi, BMW

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External Air Bags

Volvo in V40 hatchback , Mercedes Benz, TRW

Page 27: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

>30%energysavingswithgreentech

Page 28: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Auto Fuel of the Future ?

Page 29: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

�30 million acres lost

�EU 5% gasoline and diesel from food

25% of 2010 US grain à fuel30% US grain burnt in cars

Page 30: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

LPG-hugegrowthinIndia

Page 31: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Hydrogen

GimmickorReality

Page 32: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Problemswithsupply,storage,milesperkgofgas

Page 33: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

FutureofHybridCars

Page 34: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Whypayfortwoengines?

Page 35: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

GMVolt-BaQeryLife

AveragedriverusesbaQery82%of4meevenwithrangeofonly38miles

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Page 37: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Electric car sales off-target

Germany: “1 million by 2020”Nissan Leaf: selling 20,000 a year, but

factory capacity for 150,000 a year

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Page 39: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

>20,000 a year - out of $42m factory

Page 40: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

How green are electric cars ?

France: 8g CO2 / km (mainly nuclear)

India: >120g C02 / km (mainly coal)

Future: 0g CO2 / km (focussed light)

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Page 42: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Solar Power

Park under light focussed - Ford

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BodyDesignOp4onsVeryLimitedinFuture

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Everywindtunneldoesthesame

Page 45: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Cardesignlimitedbyhumananatomy

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LimitstoCockpitDesign

Page 47: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Auto ParkingFord, Audi, Volvo, Honda

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Predict Driver Mood

Car learns about the daily schools run - route, usual radio station, cabin temperature - and so checks the route, traffic each day Mercedes

Switch hybrid to battery only when usual journey close to home Ford

Page 49: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Drowsy, Drunk, DistractedAlcohol in sweat on gear leaver / erratic driving Nissan

LED detection of closed eyes University of LeicesterHead not facing road Audi

Detection heart problem (ECG from steering wheel) Nippon Medical School

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Boominconnectedcarsales

Page 51: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

GM 4G

AllnewGMcarsinUS/Candawith4G

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Vehicletrainssave30%offuel

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Networked-Joinedtogether

Page 55: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Vehicle to Vehicle Data National Highway Traffic Safety Administration

requirement for vehicle to vehicle communication by ? 2017 to prevent accidents

- warnings, automatic braking etc

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Carswithnodrivers

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Over700,000kmsdriven

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legalliabilityinaccidents?

Page 60: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Who owns the driver ?

Manufacturers - telcos - breakdown companies - dealer network -

independent garages - leasing company - software provider - insurer

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FutureofAutoDealersManufacturerswillfightforcontrol

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ExpectnewpaQernsofcarownership

Page 65: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Milesdrivenby20-30yearoldsdown8%in20yearsacrossAmerica(30%downin10yearsinUK)

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Rentbyhour-instantly

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Page 70: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Whatdoesitallmeanforautosales?

Page 71: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Carsaleswillgrowfastonline/mobileApps

Page 72: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Would recommend you to a friend ?

Page 73: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

lifetime value of new customer

Page 74: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Big Data = PatternLittle Data = Person

Page 75: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Little Data often matters

most

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“missing you”

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Page 79: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Night Flight or Day Flight Going out or coming home? – work, food, drink, chat, party, unwind,

dark, quiet, sleep, leave

Page 80: Future Auto Industry and How to Create Customer Magic - keynote for Axalta

Patrick Dixon Chairman Global Change Ltd

Future of Auto Industry is all about customer

experience, insight, choice relationship, speed and price -in an increasingly mobile world