future homes business model pdf

Sustainability / Renewable Resources

Smart Buildings / Smart Homes

Solar Energy / Heat Storage

Intelligent Buildings / Information Management

Home Automation / Environment Control

Smart Communities / Smart Living

Passivhaus / Eco-Homes

Sustainability / Living off-Grid

Home Automation and Environment Control

• Houses designed to the Government’s Sustainable Homes Code

– Zero and low carbon homes – designed for a sustainable future

Building the Smart Homes of the Future • Home Environment Management / Home Climate Control

– Environment Sensors, Detectors and Energy Meters – connected to a Home Hub

– Heating, Lighting and Humidity Control Systems – for a perfectly controlled Home Climate

Building the Smart Homes of the Future • Smart Fridge-Freezers / Kitchen Inventory Management

– Internet-connected Smart Fridge-Freezers maintain your Home Kitchen Inventory.....

– .....and automatically replenish themselves from your favourite on-line store

Building the Smart Homes of the Future • Active and Passive Lighting Control / Air Humidity Control Systems

– Active / Passive Lighting Control maintains preferred light levels throughout the day

– Waste-air heat exchange and fresh-air humidity control optimises the Home Climate

Building the Smart Homes of the Future

• Home Automation / Home Energy Management – Home Automation creates novel opportunities for new ways of living and working

– Home Energy Management minimises energy costs and carbon footprint

Living in the Smart Homes of the Future

• Smart Domestic Appliances / Internet Connectivity – Smart Appliances and Devices with always-on internet connection

Working in the Smart Homes of the Future

• Smart Office / Smart Workplace – Freedom to live, work, study and play in the Smart Homes of the Future

Studying in the Smart Homes of the Future

• Home Office / Distance Learning – Freedom to live, work, study and play in the Smart Homes of the Future

Playing in the Smart Homes of the Future

• Smart Devices / Appliances / Home Entertainment – The world’s entire catalogue of Movies, Channels and Playlists in your home

Future Homes

© Hatfield Consortium 2012

Building the Smart Homes of the Future

• The Smart Home of the future, as featured in science fiction movies and cartoons like Futurama and the Jetsons - is almost upon us.

• While we are not quite at the state of transporters and instant food makers a la mode of Star Trek, our homes are getting smarter and more sophisticated.

• Real-time monitoring of every aspect of your house is here already, from plumbing to electrics, while companies like Google are trying to get the internet into your TV.

• It takes a lot of computer power to make this happen - and a much more sophisticated approach to smart home construction, presenting new opportunities for a whole raft of suppliers and fitters out there.

In the UK, for example, low-energy "green" buildings are, as yet, extremely uncommon - according to John Alker, head of policy at the UK Green Building Council - an industry body formed by the largest homebuilders in the country.

Equipping the Smart Homes of the Future

• AlertMe Energy is a power flow measurement device that clips to your meter and measures the amount of power pumping through your wires. The default kit contains three things - a meter reader, a meter transmitter, and a hub.

• The guidance provided with the kit explains that you can clip it around the grid supply cable entering out of the bottom of your electricity meter, but we found it took a few tries to obtain a signal which was delivered to the monitor.

• Happily, though, a simple clamp around a cable is all that it takes to get the device hooked up to your electricity system. There's no unscrewing, cable-chopping or other scary things to do - unlike some other energy monitoring kits. Once the meter reader is in place, you hook it up to the transmitter with a 3.5mm jack, pull out a tab to connect the batteries - and you're nearly set.

Domestic Appliance Waveform Analytics in the Smart Homes of the Future

• In the future, Intelligent Energy Metering will be all that is required to manage all domestic utility services. A sophisticated metering solution developed by Navetas, with its product development collaborator Cambridge Design Partnership, accurately identifies and measures the individual electricity consumption of each and every home domestic appliance using Waveform Analytics to capture data and provide consumers with unprecedented levels of information and control over home energy usage.....

• Every Domestic Appliance has its own Waveform Analytics Profile when switched on, is left running, and switched off again. This means they can generate itemised energy consumption records - just like the call details records on your mobile phone bill !

Navetas and Cambridge Design Partnership develop novel home energy hub

Domestic Appliance Waveform Analytics in the Smart Homes of the Future

• Powered by ISE, the Navetas technology solution consists of advanced software algorithms running on a low power, low cost electronic hardware platform which can be integrated into a range of products. In contrast with other disaggregation solutions, ISE’s patent pending algorithms take measurements at a single point on the electricity supply. Utilising advanced signal processing and artificial intelligence techniques (wave form analysis) the system can then calculate the energy consumption of each individual device on the mains supply.

• Crucially for a mass market device, the ISE technology does not require the installer/home-owner to teach the device about the house. Following installation, the system will automatically learn about the appliances in the house and calculate each device's energy consumption using its unique wave-form profile - without the need for any further user intervention.

Navetas and Cambridge Design Partnership develop novel home energy hub

Using Smart Fridge-freezers in the Future

• Up to one-third of all food in the Supply Chain is thrown away - because we are simply unaware of the detailed inventory in our fridge. Smart Refrigerators can manage all of these problems - and more.....

– You bought extra ingredients for a recipe, and now you have left-over food or ingredients you don't know what to do with.

– You can't remember exactly when you bought something – so you buy it again – twice. When exactly did you put that Chinese takeaway in there? How old is that leftover roast ?

– You can't remember if you are out of, or simply running low on, basic essentials such as beer, bread and milk. Perhaps you do remember - but your children were inconsiderate and used up all your milk when their friends came back home for biscuits and milk shakes after school......

• Your Smart Refrigerator uses both bar-code reading and image processing technology with an LCD panel for display / interaction to help make you aware of the products currently stored within.

• Your Smart Refrigerator interface contains many novel features that help you to better manage your Kitchen Inventory. You can see everything in your refrigerator at a glance – via your Internet, Kitchen Inventory from your PC, Laptop, Tablet or Smart Phone.

• Your Smart Refrigerator automatically replenishes itself over the Internet from your favourite 0n-line store – delivered to your door !

Using the Smart Devices of the Future

• Your domestic appliances are now powered wirelessly - so you can take your kettle anywhere in the home. The induction surface senses that a kettle has been set down upon it - and prepares to power it up.

• The induction surface is using magnetic fields to heat directly into the metal coil inside the product, and only the coil - meaning that you will not burn your hand if you put it next to your thawing meal or boiling kettle.

• That may seem far-fetched, but the US firm Fulton Innovations - makes this cordless induction-heating technology – say that we could be only three years away from this being a reality - if manufacturers want it to happen and adopt the technology.

According to Fulton’s Dave Barman - “Induction is more efficient and convenient than conventional gas and electricity, When installed properly, there shouldn't be any cost difference between traditional heating methods and an induction zone."

Future Homes


OTTBOX Lifestyle

• The OTTBOX Lifestyle is a revolution in how we use Audio-visual Wireless Devices in the home by

simplifying how people relate to technology, devices and the services that the Internet provides: -

– Customisable home screen display and audio modes

– Smart Home Automation and Energy Management control

– Listen to music and play video from Internet service providers

– Wireless webcams for home security and baby monitoring

• The OTTBOX enables your TV to be the central display with OTTBOX controlling various home life

style devices – as well as supporting your access to the internet. This brings internet services to a wider

range of devices and audiences through an innovative and simple user interface packed with options

such as video / audio calling with Skype, online photo albums, listen to music, play video......

NaimNet NS01 Music Server by Naim

• NS01 NaimNet / DigiLinX enabled 6-Stream Music Server with single high quality local audio output.

• The NS01 provides bit-perfect transfer from CD to secure hard disk storage with automatic backup. Music is easily selected using the Naim Extended Music Database and Complex Search facility. Network Scanning is available with local playback or NaimNet streaming of content from any Broadband network-connected computer.

• The Naim NS01 Music Server has full NaimNet / StreamNet capability with a single audio output on the rear panel for local playback.

ENADO Home Automation and Control

ENADO Home Automation and Control

• Ever increasing complexity in the home is creating scenarios where electronic

devices are multiplying, cables are increasing and flexibility and ease of use are a

thing of the past. ENADO is designed to simplify the home by allowing the client

to connect all their satellite boxes, blu ray players, media servers, set top boxes,

lighting, heating, energy into one common platform that can allow control of all

connected devices by any web enabled device, this includes Iphone, Ipad,

Android, Tablets, PC's, Mac's, Internet TV's, Google TV's. Not only can the

devices be controlled within the property but by connecting the home to the

internet full access and control is available anywhere that you have an internet

connection - including 3G/4G, Wi-Fi, WiMax and LTE

It is not just a control system, it has intelligent capabilities built in, allowing

complex, what, then if and else scenarios to be constructed. Several layers of

configuration are also available, and due to its web based platform complex

changes can be made remotely, reducing if not elimination costly and

inconvenient site visits. ENADO is the operating platform to link together all

disparate devices in the residential or commercial sector.

WyreStorm HDBaseT ‘Lite’ 4x4 Matrix

• WyreStorm’s Pro Plus 4x4 HDBaseT ‘Lite' switch for one-wire

Home Automation distribution which exceeds TMDS/balun solutions

for speed, depth and brilliance of its 36-bit colour quality display.

Tridium

Solutions for Connecting Smart Devices • Tridium is the global leader in open platforms, application software frameworks,

automation infrastructure technology, energy management and device-to-enterprise integration solutions. Our technology and applications have fundamentally changed the way devices and systems connect, integrate and interoperate with each other and the enterprise.

• Configurable software frameworks extend connectivity, integration and interoperability to the millions of devices deployed in the market today and empowers manufacturers to develop intelligent equipment systems and smart devices that enable collaboration and communication between the enterprise and edge assets. Our platforms allow for building and managing complex monitoring, control, and automation solutions, including applications for building control, facility management, industrial automation, medical equipment, physical security, energy information systems, telecommunications, smart homes, M2M and smart services.

Tridium

The Niagara Framework® • The Niagara Framework® is a software platform that integrates diverse systems and

smart devices regardless of manufacturer, or communication protocol into a unified platform that can be easily managed and controlled in real time over the Internet using a standard web browser. By integrating today's diverse building systems such as environmental controls, security, lighting, energy, video, fire and life safety, Niagara is creating better buildings---ones that are smarter, use less energy, are more efficient, have lower operating costs, are safer and contribute to a sustainable environment

The Sedona Framework™ • The Sedona Framework™ is the industry's first, open source development framework

that provides a complete software platform for developing, deploying, integrating, and managing pervasive smart device applications at the lowest level. It brings the power of programmable control and the Internet down to extremely inexpensive devices. The Sedona Framework distributes decision making control and manageability to any device and brings intelligence and connectivity to the network edge and back.

Passivhaus / Eco-Home

• First Passive House to be built in the UK

Key principles of Passivhaus design

• The first houses built to the Passivhaus design standard were completed in 1991,

and since then over 10,000 houses, schools, offices etc have been constructed to

the standard in Europe, USA and many other parts of the world. There has been

extensive monitoring of Passivhaus buildings which has demonstrated conclusively

that they deliver what they promise. The Passivhaus design specifies that heating

load should be no more than 15 kWh/m2/year, and the data confirms this. There is,

of course, a performance range - depending on lifestyle. Repeatedly studies have

demonstrated the median value is always at, or near, the specified design target.


• The Passivhaus standard may be confused with some of the more generic approaches

to passive solar architecture - with which it shares some common principles. Where the

Passivhaus standard differs from more generic sustainable concepts is in its ability to

reduce or eliminate permitted space heating demand and primary energy consumption.

• The Passivhaus standard can therefore be considered as a holistic low energy building

design concept with a robust energy performance specification and target performance.

• The ambient comfort and energy efficiency performance of a Passivhaus can be applied

not only in the residential sector but also to commercial, industrial and public buildings –

and is achieved through the application of the passive thermal measures listed below: -

– outstanding levels of insulation with minimal thermal bridges

– passive solar gains and heat retention from internal heat sources

– high indoor air quality, provided by a whole house mechanical ventilation system

– excellent level of air tightness with highly efficient stale air exhaust heat recovery


• Passivhaus is a performance-based set of design criteria for very low energy buildings,

which can help create buildings which use around 90% less energy than standard UK

buildings. Developed in Germany at the beginning of the 1990s by Professor Wolfgang

Feist with Professor Bo Adamson from Lund University, Sweden, Passivhaus design is

based on well researched and proven building physics.

• Passivhaus design seeks to eliminate the need for space heating and cooling and is based

on the principle that reducing heating loss to a minimum is the most cost-effective and

most robust way of achieving a low carbon building. Instead of complicated design and

expensive bolt-on renewables, Passivhaus design relies on a simple 'tea cosy' effect

maximising the use of super insulation and stringent airtightness and paying meticulous

attention to the removal of thermal bridges. By combining this with passive solar gain

and mechanical ventilation and heat recovery systems, Passivhaus design can create

healthy and comfortable buildings that require minimal heating.

• Thanks to the mechanical ventilation and heat recovery system, a building designed to

Passivhaus design typically does not need a traditional heating system or air conditioning

to be comfortable to live in. Except for very cold days, often the only heating required for

Passivhaus buildings derives from incidental gains from occupants' (and pets’!) body heat

and cooking/ showering activities.

http://www.greenbuildingstore.co.uk/page--ventilation-mvhr.html



Key features of Passivhaus Standard buildings include the following: -

1. Super insulation: Exterior insulation of a Passivhaus building to achieve a U value of

less than 0.15 W/m2K

2. Windows: Energy efficient glazing and frames should have U-values not exceeding

0.80 W/m2K

3. Stringent levels of air-tightness: Air leakage through unsealed joints must be less than

0.6 air changes per hour @50 Pa (equivalent of an air permeability of less than

1m3/m2/h @50 Pa)

4. Ventilation: over 80% heat recovery from ventilation exhaust air, using an air-to-air

heat exchanger

5. Total energy demand for space heating and cooling = less than 15 kWh/m2/yr treated

floor area

6. Total primary energy use for all appliances, domestic hot water and space heating

and cooling = less than 120 kWh/m2/year

7. Minimal thermal bridging

8. Optimisation of passive solar gain

9. Proven design effectiveness over 10,000 homes, schools and offices

http://www.greenbuildingstore.co.uk/page--ecopassiv-passivhaus-timber-windows-door.html


Eco-Homes / Passivhaus

intelligent buildings - design

intelligent buildings design

Overview of 'intelligent buildings' and 'intelligent homes' technologies

• The origins of Intelligent Buildings and Building Management Systems have their roots in the industrial sector in the 1970's, from the systems and controls used to automate production processes and to optimise plant performance. With the advent of the internet, the concepts and applications were then adapted, developed and modularised during the 1980's, enabling transferability of the technology and systems to the residential and commercial sectors.

• In the field of Intelligent Buildings and Smart Homes, SCADA and Building Management Systems (BMS) encompasses an enormous variety of technologies, across commercial, industrial, institutional and domestic buildings, including energy management systems and building environmental controls. The function of Building Management Systems is central to 'Intelligent Buildings' concepts; its purpose is to control, monitor and optimise building services, for example., lighting; heating; security, CCTV and alarm systems; access control; audio-visual and entertainment systems; ventilation, filtration and climate control, etc.; even time & attendance control and reporting (notably staff movement and shift availability, inmate management and remote patient monitoring). The potential for integrating these “Islands of Automation using new and emerging technology is vast, and our lives are changing from the effects of Intelligent Buildings developments on our living and working environments.

• The impact on facilities planning and facilities management is also potentially immense. Any facilities managers considering premises development or site relocation should also consider the opportunities presented by Intelligent Buildings technologies and concepts.

intelligent building

management systems

intelligent buildings - control theory

Overview of 'intelligent buildings control theory' and 'intelligent homes' environment: -

• The essence of Building Management Systems and Intelligent Buildings is in the sensing, metering and control technologies, which allow integration, automation, and optimisation of all the intelligent devices and equipment that in turn provide home energy services for managing the climate and environment of the intelligent building.

• Programmable Logic Controllers (PLC's) formed the original basis of the control technologies. Later developments in commercial and residential applications are now based on 'distributed-intelligence microprocessors‘ / cloud services ‘predictive analytics’.

• The use of these technologies allows the optimisation of various site and building services, maintaining comfortable ambient climate yielding cost reductions and carbon footprint savings. There are numerous methods by which the various services within buildings can be controlled, falling broadly into a number of methods types: -

– Passive – Information based – providing energy display information only to householders

– Time based - switching on air-conditioning, heating, hone entertainment, home security, lighting services, Care in the Community or Assisted Living at Home etc - only where and when required

– Optimised - Parameter based - utilising a measure of the home service, such as temperature for space heating, humidity for air-conditioning, decibels for hone entertainment, movement for home security, lumens for lighting services,– in order to maintain desired values within a range

– Active - Response-based - algorithms and feedback loops to maintain home climate control

– Adaptive - Learning-based - Predictive Analytics to maintain an ambient home environment

intelligent buildings - control systems

heating – home climate control

Heating - optimisation and parameter-based (temperature) control examples

• Time-based controls can be used to turn on and off the space heating, condensing boilers (and/or water heating) or reverse the air-conditioning system at pre-selected periods (time of day, week, season etc). Using temperature range Optimisation Parameters: whatever the conditions, the controls make sure the building reaches the desired temperature for the estimated time when occupancy is due to resume.

• Temperature control: protection against freezing or frost protection generally involves running space heating and air-conditioning systems and boilers (and/or water heating) when external temperature reaches a set level (4°C). Compensated systems: will control flow temperature in the air-conditioning system relative to external temperature. This will give a rise in the internal flow temperature when external temperature drops.

• Thermostatic radiator valves: these sense space temperature in a room and throttle the flow accordingly through the radiator or convector to which they are fitted. Proportional control: involves switching equipment on and off automatically to regulate output.

• Other methods can include manual user control, thermostats, occupancy sensing PIR's (passive infra-red sensors), for time-based control and parameter-based control - and sophisticated computer-based Optimised, Active and Adaptive Controlled Environments

humidity – home environment control

Humidity - optimisation and parameter-based (water vapour) control examples

• Time-based controls can be used to turn on and off the air-conditioning system (and/or air heating and warm air recovery) for pre-selected patterns (time of day, week, season etc). Using humidity range Optimisation Parameters: whatever the external conditions, controls ensure the building reaches the desired humidity for comfortable occupation.

• Temperature control: protection against freezing or frost protection generally involves running air-conditioning system and air heat exchange pumps and de-humidifiers when external humidity reaches a set level (% water vapour). Condensation systems: will control humidity in the air-conditioning system relative to external conditions. This will lower home humidity and air temperature when outside temperature and humidity rises.

• Barometric air exchange systems: sense air humidity in fresh air and control the water vapour level accordingly through the air condenser which they control. Proportional control: involves switching equipment on and off automatically to regulate humidity.

• Other methods can include manual user control, thermostats, occupancy sensing PIR's (passive infra-red sensors), for time-based control and parameter-based control - and sophisticated computer-based Optimised, Active and Adaptive Controlled Smart Home and Building Environments

humidity – home environment control • Air Humidity Control Systems

– Waste-air heat exchange and fresh-air humidity control optimises the Home Climate

lighting - ambient control methods

Lighting (active and passive) - optimisation and parameter-based control examples: -

• A variety of different control systems exist for both active and passive lighting sources: - – Passive – Information based – providing household zone lighting level display information only

– Time based - switching on lighting services (active / passive) - only where and when required

– Optimised - Parameter based - utilising a measure of the service, such as zoned light levels for ambient illumination and space lighting – in order to maintain desired values within a range

– Active - Response-based - algorithms and feedback loops to maintain home light control

– Adaptive - Learning-based - Predictive Analytics to maintain an ambient lighting environment

• Zones: - lights are switched on corresponding to the use and layout of the illuminated zones or areas - in order to avoid lighting a large area if only a small part is being used.

• Time-based control: - timed controllers switch active and passive light sources on and off automatically in each zone to a pre-set schedule for light use and illumination level.

• Parameter-based and optimised lighting control: - where an ambient and highlight levels of illumination - or particular use of lighting is required - or changes on-demand.

• Passive Infra-Red (PIR) Occupancy sensing: - In those areas or zones which are occupied intermittently, occupancy sensors can be used to indicate whether or not anybody is present and switch the lighting system on or off accordingly (e.g. external).

• Light level monitoring: - this consists of managing natural light or switching or dimming artificial lighting to maintain a pre-determined light level - as measured by a photocell.

lighting - ambient control methods • Active and Passive Lighting Control

– Active / Passive Lighting Control maintains preferred light levels throughout the day

55

Combined heat and power (CHP)

• What is CHP?

• Combined heat and power (CHP), also known as co-generation, is the generation and exploitation of both heat and power (usually in the form of electricity) from the same equipment set, in the same place, at the same time.

• Not only does CHP enable the conversion of a high proportion of otherwise waste heat to usable heat, but it is very efficient because power is generated close to where it is being used (and thus electricity transmission losses are minimised). The predominant fuel used for CHP schemes is natural gas (62% in 2000). Other fuels include oil, coal or even renewables (such as municipal and industrial waste, sewage gases, biogases, from anaerobic digestion, biodiesel, gasification etc and wood).

• Who is it suitable for?

• CHP can be used throughout the commercial, industrial and public sectors. Larger, tailor-made systems are particularly suited to applications where there is a high heat demand, such as hospitals, leisure centres, hotels and industrial sites with process heating requirements (especially chemical, brewing and paper industries).

• Some industrial processes which use hot water or steam are suited to small scale (<1MW) CHP, including the following sectors: chemicals; textiles and leather; food and drink; rubber and plastics; engineering; and agriculture/horticulture.

• For a site to support a successful CHP installation, it should typically have a heat and power requirement for at least 4,500 hours/year (although it could be cost-effective with fewer operating hours). Generally, the greater the annual period of demand, then the greater the benefits…..

57


• How does CHP work?

• In its simplest form a CHP system comprises a gas turbine, engine or steam turbine to drive an alternator.

• The resulting electricity is used primarily on-site. The waste heat, in the form of steam or hot water, is collected and can be used to provide heat for industrial processes, for community heating and for space heating. It can also provide cooling - using advanced absorption cooling technology.

• Systems vary considerable in size, from micro turbines (<50 kW) to many MW of electrical output

Smart Home Automation

Future Homes

• 'Smart Home' is an alternative term for an intelligent residential building, or an intelligent home. A few years ago these concepts may have been considered fanciful and futuristic. Now they are an actual reality. 'Smart Home' is now commonly used to define a residential building that uses an internet-enabled cloud-based control system to integrate the residence's various home automation systems.

• Integrating the various home systems allows them to communicate with one another through the Home Hub - enabling local and remote one-touch or voice activation via a Smart Phone or Tablet – controlling multiple home systems simultaneously, in pre-programmed scenarios, active or adaptive modes: -

– Home Environment Management - Heating, Lighting and Humidity

– Home Security Management – Fire, Theft, Security and Access Management

– Home Entertainment – Global Multi-media Internet Content Management

• Smart Kitchen –

– Smart Fridge-freezer, Kitchen Inventory, Automatic replenishment over the internet

• The development of smart home systems opportunities and challenges of the future focus on how the home and its related technologies, products, and services should evolve to best meet the needs and desires of the occupants.

Future Homes

Smart Home Design possibilities and variations are endless. Here are some examples: -

smart home - example scenario 1

• A scenario such as the 'I'm Home' scenario may be triggered by vehicle proximity identification

– or pressing one button on a key-ring remote-control or Smart Phone from your vehicle as

you approach the driveway. The building control system receives the key-ring remote-control's

command. This will then trigger a pre-programmed sequence of function events - for example

starting by turning on the lighting in the driveway, garage, hallway and kitchen whilst opening

the garage doors. It then disarms the security system, opens the garage door, unlocks the

interior garage entry door, adjusts the waste heat air exchange system or air-conditioning to a

preset temperature, and turns on the home entertainment system playing your favourite Movie,

Audio Playlist or Channel selection - whilst making you a coffee and drawing you a bath.....

• The Smart Home control system is designed and programmed to meet specific user needs -

based on internal / external climate conditions - in response to 'one button' command initiating

automatic sequential operation of a wide range of integrated home environment systems.

• I am grateful to Adam Kent of ENADO http://www.enado.com/ for providing much of the

content used in this section. ENADO Home Automation and Control specialise in the design

of smart homes and intelligent buildings for smart living and working environments - including

designs for integrated living, energy efficiency and reduced carbon footprint contribution.

http://www.enado.com/

Future Homes

smart homes - example scenario 2

• At 7:30am and you awake to the sound of your favourite playlist or channel playing in

the background; the lights and sound in your bedroom gradually 'fading up' to allow

you to awake in your own time. A bath is drawn for you and the towel heater in the

bathroom warms up the towels and robes. Downstairs the intruder alarm system is

de-activated and ground floor curtains and blinds partially open; in the kitchen the

coffee machine turns on to make a latte. - and you haven't even got out of bed yet !

• This simple example demonstrates how smart home technology will improve the

quality of people's lives – especially disadvantaged groups such as the elderly,

disabled and handicapped. Designing integrated systems that work together to

automate simple everyday tasks, improve your quality of life and reduce stress levels.

• Much of this section has been contributed by Gary Mills, a leading UK-based

specialist in the field of Intelligent Buildings, Intelligent Homes, and Building

Management Systems. For UK residents interested in receiving a Transparent

Building CD-ROM which includes information relating to Home Automation subjects

please email your enquiry to [email protected], or call: (UK) 0845 020 4360.

Smart Energy

Smart Energy

UK Smart Metering Programme

Home Area Network (HAN)

Advanced Meter Infrastructure (AMI)

Master Data Unification & Synchronization (MDUS)

UK Central Communication Provider (CCP)

UK Data Communication Company (DCC)

Smart Energy

Case Study – BT SmartReach

• BT is one of the UK’s largest corporations, and has

partnered with Detica and Arqiva to form SmartReach – in

order to work with energy utility Scottish Power and

Siemens Energy to explore the practicalities of smart

metering and smart grids. The initial pilot began two year s

ago (2012) in Suffolk with 1,000 Smart Meter installations

rolled out by Energy Provider Scottish Power and Smart

Meter Operators, Siemens Metering Services (SMS) –

resulting in DECC/OFGEM Smart Meter contract awards.

• BT, along with Detica and Arquiva, are driving forward the

SmartReach Demonstration Project, located in Ipswich.

This Smart metering scheme has 1,000 customers located

across Suffolk towns including Ipswich, Woodbridge,

Hintlesham and Martlesham.

• "It is about providing energy customers with information,

technology and processes to manage their carbon footprint

and improve home energy efficiency” – says Chris Amos.,

Director at BT SmartReach.

• "BT SmartReach will be able to demonstrate how Smart

Metering, the Smart Grid and other new and emerging

technologies can improve the reliability of power delivery

and provide customers with greater control over their

carbon footprint and energy consumption.“

Use your Smart Phone.....

.....to manage your Smart Home !

65

Enterprise 2.0 – Supply / Demand Model

Telco$

Side 1:

Upstream Customers

Side 2:

Downstream Customers

Millions of

Customers

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services

$TelcoTelco$

Side 1:

Upstream Customers

Side 2:


Millions of

Customers

Thousands of

Segments

Millions of

Customers

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services

DevelopersDevelopers

RetailersRetailers

GovernmentGovernment

MediaMedia

AdvertisersAdvertisers

UtilitiesUtilities

Financial

Services

Financial

Services

$

© Colin Mallett – Trusted Renewables

Supply Side Demand Side


Smart Energy

• Smart Energy – under the provisions of the Energy Act, 2008 (UK), from 2012, every

new Energy Supply Contract will be monitored by a Smart Meter - which can profile

consumer’s consumption with great accuracy. This Profile Information will be collected

via the Smart Grid and aggregated to produce very precise Demand Models which in turn

will allow Energy Suppliers to negotiate their energy supply contracts with Generators.

• The ability to understand and exploit the changed Energy Market dynamics under the

Energy Act, 2008, will be a key differentiator between winners and losers in the Smart

Homes and Energy Markets of the future. The capabilities of Energy Suppliers, each with

a slightly differing propensity to manage vast quantities of Energy Data, will vary. This, in

turn, will cause an imbalance in the market between Suppliers with very accurate

Demand Models - and those with imperfect, inconsistent or incomplete Demand Models.

This will threaten “savvy” Suppliers far less than poor performers. Those imperceptibly

small differences in starting conditions will, over time, become greatly exaggerated. Even

a marginal differential in the ability to compete in the Energy Market will, as time passes;

result in an increasing performance disparity between Energy Market Participants.

67

Smart Household Information – Supply / Demand Model

£

Side 1:

Upstream CustomersSide 2:


Millions of

Households

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services

£Mediation

platform

The Internet

Stakeholders££

Side 1:



Millions of

Households

Thousands of

Segments

Millions of

Households

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services


RetailersRetailers


MediaMedia


UtilitiesUtilities

Financial

Services

Financial

Services

££Mediation

platform

The Internet

Stakeholders

© Colin Mallett – Trusted Renewables © Hatfield Consortium 2012

Smart Energy

• In any Threat Scenario - there are always winners as well as losers. This will affect

different Energy Suppliers in different ways. In the event of any future Global Energy

Crisis various market participants will be exposed to different levels of Trading Risk.

• As an example, War in the Middle East impacting on the availability of European energy

supplies - the French Government will influence EDF to prioritise French consumers

over British, by suspending transmission of spare generation capacity to support for the

UK Energy Gap via the Interlink between the French and British National Grids. This

threat will impact on “savvy” Suppliers far less than on poor or marginal performers.

• The following EU / UK Government Programmes will provide opportunities for add-on

Value Added sales of Smart Home Security, Automation and Entertainment Systems: -

Department of Energy and Climate Change

- UK Nuclear Energy Programme

- UK Smart Metering Programme - Green Deal Programme

Department of Business, Industry and Skills

- Care in the Community

- Assisted Living at Home (ALIP) - Eco-funding Programme

69

Smart Household Information - Brokering Platform

The Internet

Trusted Renewables

MediationPlatform

Service/

content

providers,

utilities etc

Stakeholder

Stakeholder

Stakeholder

Stakeholder

Upstream Organisations

Stakeholder

Stakeholder

Stakeholder

Brokering

Platform

Appliances, meters

and transducers

sending information to

the mediation platform

Smart household

The Internet

Trusted Renewables

MediationPlatform

Service/

content

providers,

utilities etc

Stakeholder

Stakeholder

Stakeholder

Stakeholder


Stakeholder

Stakeholder

Stakeholder

Brokering

Platform

Appliances, meters

and transducers



Smart household


Customer Experience and Journey.....


Nigel Tebbutt – Solution Design Group

SMART Metering Online

• Smart Metering and Smart Grids will

transform the way that we manage energy

and move data. DECC’s Smart Metering

Programme will roll out Smart Meters to 26

million homes across the UK by 2019. Smart

Meters - when used with other smart devices

and home equipment - promise to help save

energy, cut costs to consumers and utilities

alike, and reduce carbon emissions.

• There are, however, some complex logistical

and technological challenges regarding the

installation of 100,000s of meters every

month and the ongoing support of over 52

million units on completion. Winning the

support of consumers will also be vital to the

programme’s success –by providing value-

added services to improve the quality and

reduce the cost of Home Energy, Security,

Communications and Entertainment.

Smart Meter Benefits

In-home display

• Smart meters will come with a small monitor called an in-home display that shows households how

much energy they are using, what its costs and the carbon dioxide emissions it relates to. This will make

it easier for households to manage their energy usage for example by varying which appliances are

used and at what times.

The end of estimated bills

• Smart meters will mean the end of estimated bills. Energy bills will be accurate as they will be based on

information read remotely from smart meters. This also means that customers will no longer have to

wait in to have meters read. Home moves and change of energy supplier will also be easier and quicker

with smart metering. Furthermore, customers and energy suppliers will be able to see at the same time

the same information about consumption, prices and costs, which will help with query resolution.

Real-time information

• Providing real-time consumption and cost information to customers will help them to budget and avoid

unexpected bills and potentially debt. Smart meters will also be switchable between credit and prepay

without a meter exchange, further increasing customer choice. Prepay customers will see particular

advantages in the new choices available for making payments – for example topping up meters via

mobile phones or the web.

New tariff structures

• Smart meters will help suppliers to better understand their customers and design products and services

to meet their needs. This will include new tariff structures such as time-of-use tariffs that will encourage

customers to shift their consumption from costly (and more carbon intensive) 'peak' to off-peak times.


Benefits for distributors

• Energy distributors will also benefit as the information provided by smart meters will help them to

monitor energy across their networks and manage load more effectively.

Home-generated power

• Smart metering will support micro-generation by enabling easy monitoring and billing adjustments

for home-generated power exported to the national grid. This will support solar power and a new

generation of fuel cell boilers which would run on gas and, in addition to heating water, would

generate power for the home.

Information for customers

• In the meantime, more conventional energy efficiency activities will be steadily chipping away at

our energy consumption, as we better insulate our homes, and swap-out older inefficient electrical

and gas appliances for high efficiency ones. Smart metering will show customers the benefits of

having taken these actions, and boost their receptivity to further action.

• Ultimately smart meters should lead to a reduction of energy consumption and of carbon dioxide

emissions. This will help our impact on climate change, whilst significantly improving customer

satisfaction as we move away from estimated bills and streamline our core billing and payment

processes.

Business Transformation Framework


Nigel Tebbutt – Solution Design Group

75

Business Objectives

• Use Smart Metering as market changing opportunity that is value-driven rather than price-driven

• Ability to segment and drive appropriate customers from high cost to low cost channels and use self service processing through multiple interactive access channels

• More engaged, loyal and valuable customers – – Many mainstream Energy Suppliers are currently over-indexing on older /

less affluent customer segments

• Attract younger, more technically savvy customers – Improve positive customer interactions, journey and experience

• Accurate monthly billing – platform for smart metering

76

Business Objectives

• Enhance the customer offer, journey and experience – in order to provide control and certainty for our monthly billing customers: -

– We’ll remind you – We’ll confirm straight away – Help you save energy – Great online support – Paperless communications with you – Call centre and paper bills available but with nominal charge – Value added energy services such as consumption history, high

consumption alerts, account alerts

• Fewer Cancel / Re-bill Events, reduce calls through process and

systems improvement (i.e.: Smart and SMS meter read submissions, instant confirmation, payment process update and notifications)

77

Business Benefits


In-home display

• Smart meters will come with a small monitor called an in-home display that shows households how

much energy they are using, what its costs and the carbon dioxide emissions it relates to. This will make

it easier for households to manage their energy usage for example by varying which appliances are

used and at what times.

The end of estimated bills

• Smart meters will mean the end of estimated bills. Energy bills will be accurate as they will be based on

information read remotely from smart meters. This also means that customers will no longer have to

wait in to have meters read. Home moves and change of energy supplier will also be easier and quicker

with smart metering. Furthermore, customers and energy suppliers will be able to see at the same time

the same information about consumption, prices and costs, which will help with query resolution.

Real-time information

• Providing real-time consumption and cost information to customers will help them to budget and avoid

unexpected bills and potentially debt. Smart meters will also be switchable between credit and prepay

without a meter exchange, further increasing customer choice. Prepay customers will see particular

advantages in the new choices available for making payments – for example topping up meters via

mobile phones or the web.

New tariff structures

• Smart meters will help suppliers to better understand their customers and design products and services

to meet their needs. This will include new tariff structures such as time-of-use tariffs that will encourage

customers to shift their consumption from costly (and more carbon intensive) 'peak' to off-peak times.


Benefits for distributors

• Energy distributors will also benefit as the information provided by smart meters will help them to

monitor energy across their networks and manage network load more effectively.

Home-generated power

• Smart metering will support micro-generation by enabling easy monitoring and billing adjustments

for home-generated power exported to the national grid. This will support solar power and a new

generation of fuel cell boilers which would run on gas and, in addition to heating water, would

generate power for the home.

Information for customers

• In the meantime, more conventional energy efficiency activities will be steadily chipping away at our

energy consumption, as we better insulate our homes, and swap-out older inefficient electrical and

gas appliances for high efficiency ones. Smart metering will show customers the benefits of having

taken these actions, and boost their receptivity to further action.

• Ultimately smart meters should lead to a reduction of energy consumption and of carbon dioxide

emissions. This will help our impact on climate change, whilst significantly improving customer

satisfaction as we move away from estimated bills and streamline our core billing and payment

processes.

80

Core Customer Benefits

• Pay for what I use on a monthly basis - consumer choice and certainty – No more estimated bills – No more unexpected costs – No huge credit and debit situations - Money management / budgeting responsibility back to

customers – Control & certainty back to customers – Range of tariffs

• Easy to deal with your Energy Supplier – It’s all online, information on demand and accessible anywhere – Reminders to help me manage key events (billing, meter reads etc) – Simple automated transactions via multiple platforms (SMS, Email, web, mobile etc) – Debit / credit card details stored, no need to enter every time

• Helps me save energy and money – Energy usage monitor – Consumption history – High consumption alerts – Energy savers report

• Great customer support – Great online self-resolution support – Great email support – Web chat support – Call centre (charged) but with greater SLAs

81

SMART Programme Scope

• In scope – SMART Proposition restricted to online customers only

– Self-Service Provisioning, Tariff and Account Management

– Automatic Tariff Switching for customers in default

– Monthly Actual Meter Reading, Billing and Payment

– Customer Selection of Preferred Contact / Payment Methods • Customer Preferred Contact Method

• Customer Preferred Payment Method

– Customer Self-Service Meter Readings and Payments • SMS Meter Readings and Payment Reminders / Alerts

– All contacts via online or digital multi-media channels - no correspondence encouraged via white mail or e-mail

• Except Debt Recovery – for statutory / legal reasons

– Call centre and paper bills available - with nominal usage fee

82


• In scope – Enhanced online customer service support – Email customer care, live chat,

knowledge base, “how-to” articles and videos

– Provision of energy consumption monitoring devices (CERT?) • Internet Energy Data Management desirable but not mandatory

– Live Web-chat with customer service support staff • Internet Home Energy Advisor desirable but not mandatory

– Extended availability of self service platforms to SMART TARIFF customers (24 x 7 non-stop access)

– Multi-channel / multi-platform customer own meter read (COR) submission (IVR, SMS, Online, Mobile)

– Proactive consumption alerts and notifications for process updates / service notifications / confirmations via multiple-platform customer-preferred media

– Simple payment authorization (i.e. debit or credit card details - managed online to enable monthly variable payments)

83


• Out-of-scope – Off-line channel customers

– On-line Live Chat / Webinar with Energy Experts

– Options not required for this initial phase: -

• Internet Energy Data Management - Web Integration for Smart Meter Energy Consumption Monitoring device

• Competitor Tariffs / Internet “Best Buy” Comparisons

• Internet Home Energy Advisor

• Internet Surveys and Polls

• Smart Devices Integration

• Customer Profiling

• Internet Shopping

• On-line Forum

• Energy Blogs

Customer Offer, Experience and Journey

Smart Homes, Smart People, Smart Lives

85

Smart Programme - To-be Model

SMART

86

Key customer experience journeys

Move-off tariff

Make change

Support/ communication

Consume & Pay

Join Customer Discovery

Overview

87

Key customer experience journeys

• Customer Discovery – Triggering the Consumer need - ATL / BTL marketing

• Join – Simple / accurate join process (consumer)

• Consume and Pay – Self Service Principles

– Meter Read Request and Validation

– Monthly bill – production, out-sort check and notification

• Support and Communications – Self Service: - Transaction and Consumption History

– Online customer support

Move-off tariff

Make change

Support/ communication

Consume & Pay


88

Customer Discovery

• Triggering the Consumer Need – ATL / BTL Internet Marketing – Smart Metering information

• Best Plan Calculator – on-line via Internet Marketing… – Anonymous version (i.e. user not logged in) – Identified version (i.e. user logged in and identified) – BPC discounts – must be transparent

• Affiliates (third party sites) • Energy Suppliers - Field Sales Enablement • Pricing

– Core Energy Pricing (Phase 1) – Miscellaneous Pricing

• Eligibility Criteria • Terms and Conditions

Move-off tariff

Make change

Support / communications.

Consume & Pay


89

Join

• Simple / accurate join process (consumer)

• Join channels – Primary channel: - Online - dedicated Internet website

– Secondary channels: - Phone, field sales

– Tertiary channel: - SMS short code

• Check eligibility

• Agree terms and conditions

• Customer select payment method

• Customer select alert preferences – Reminders

– Confirmations

– Consumption alerts

Move-off tariff

Make change


Consume & Pay


90

Consume & Pay

• Self Service Principles – Reminders

– Confirmations

– Alerts

– Dual fuel customers

• Meter Read Request and Validation – Primary channel: - Online - dedicated Internet website

– Secondary channels: - SMS, Email

– Tertiary channels: - Phone, White Mail

• Monthly bill – production, out-sort check and notification – Reminders

– Confirmations

– Consumption alerts

Move-off tariff

Make change


Consume & Pay


91

Support and Communications

• Self Service: - Transaction and Consumption History

– Transaction History

– Consumption History

• Online customer support

– Self-Service (Knowledge base)

– Customer contact history

– Enhanced Email Support

– Smart Metering customer web chat (Smart Metering customers only)

– Customer Support Call Centre (charged)

– Self Service (White mail request)

– Email validation

Move-off tariff

Make change

Support / communications

Consume & Pay


92

Record Change

• Self-Service: - – Changes of occupancy details

– Changes to personal details

– Change communications method

– Change payment method

– Change payment date preferences

– Request Cancel / Re-bill

• Home Move

• Smart Metering

Move-off tariff

Make change


Consume & Pay


93

Move-off Tariff

• Self-Service: - – Change of Tariff Package

– Request Cancel / Re-bill

– Change of Supplier

– Request Final Bill

• Home Move

• Smart Metering

Move-off tariff

Make change


Consume & Pay


94

Monthly Billing Timeline

95

Monthly Billing – the challenge

• Billing Cycle – Quarterly Billing produces four bills per annum – Monthly Billing will produce twelve bills per annum

• Bill Trigger – Quarterly Billing is triggered by a Meter Reading Event – Monthly Billing will be triggered by Monthly Bill Date

• Meter Reading Precedence – Quarterly Billing orders MRA Meter Reading Type primary for Billing – Monthly Billing will order Customer Own Reading as the primary Meter Reading Type

for Monthly Billing

• Cancel / Re-bill – Quarterly Billing will Cancel / Re-bill if an out-of-tolerance Meter Reading with a Meter

Reading Type of a higher precedence is received after the Invoice has been sent – Monthly Billing will normally carry over Credit Balances to the next Billing Period

unless a Change Event is pending (e.g. Final Bill, Change of Tariff, Change of Occupancy etc.)

Future Homes - Service Provisioning

Commercial and Retail Propositions


Smart Homes and Buildings - Service Provisioning

• The Smart Homes Service Provisioning Model is based on an award-winning energy-efficient intelligent house design, developed by the University of Hertfordshire - a demonstration home equipped with some of the Smart Devices featured in BRE smart homes – and utilised in the Service Aggregation for Smart Homes (SASH) trial. The Provisioning Model is based on ordering / installing Smart Devices, linked to a home area network (HAN), in turn connected via the Smart Grid to the Service Aggregation for Smart Homes (SASH) Cloud Platform for Data Capture.

• The Green Deal Service Provisioning Model is a trial for the prospective UK Green Deal Home Improvement Initiative. In addition to conducting Home Energy Surveys and providing technology installation and trials, the Green Deal Proposal will develop interactive Energy Saving and home carbon footprint measurement tools, intuitive household information displays and a definitive set of Smart Devices and Smart Home baseline message standards to access UK CCP Communication Spine and DCC Data Management services – as well as multiple supplier Energy Service Broker, Provisioning, Management, Monitoring and Control Cloud Infrastructure.

99


The Internet

Trusted Renewables

MediationPlatform

Service/

content

providers,

utilities etc

Stakeholder

Stakeholder

Stakeholder

Stakeholder


Stakeholder

Stakeholder

Stakeholder

Brokering

Platform

Appliances, meters

and transducers



Smart household

The Internet

Trusted Renewables

MediationPlatform

Service/

content

providers,

utilities etc

Stakeholder

Stakeholder

Stakeholder

Stakeholder


Stakeholder

Stakeholder

Stakeholder

Brokering

Platform

Appliances, meters

and transducers



Smart household


SASH Project and Smart Cities Programme

• The Service Aggregation for Smart Homes (SASH) Demonstration is a Proof-of-concept demonstration based on networking multiple, geographically distributed Smart Communities with multiple Smart Homes – each of which will be integrated with all of the Smart Devices, Appliances, Sensors and Detectors featured in the demonstration Smart Households of the Future Programme. In addition to supporting technology integration trials, the Proposal is designed to develop interactive smart energy management tools, intuitive household information displays and define baseline message standards for Smart Homes and Smart Devices to access the UK DCC data management and service broker platform – within, across and beyond, the Smart Grids creating our Smart Cities of the Future

• The Smart Cities of the Future Demonstration is a second Proof-of-concept trial for demonstration for the prospective UK Energy Market Data Provider Licence Bid – based on collecting and aggregating vast quantities of data from multiple, geographically distributed Smart Communities each with multiple Smart Homes – collecting data streams from multiple, geographically distributed Smart Homes and Communities and feeding Financial (Energy Consumption) Data via the Smart Grid to the Advanced Meter Infrastructure (AMI) Head-end Servers - as well as streaming non-Financial (Household and Environmental) Data to the Cloud for Remote Monitoring and Control, Home Automation, with Real-time / Predicative Analytics for Carbon Footprint Management and Energy Demand Forecasting.

101

Energy 2.0 – Supply / Demand Model

Telco$

Side 1:

Upstream Customers

Side 2:


Millions of

Customers

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services

$TelcoTelco$

Side 1:

Upstream Customers

Side 2:


Millions of

Customers

Thousands of

Segments

Millions of

Customers

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services


RetailersRetailers


MediaMedia


UtilitiesUtilities

Financial

Services

Financial

Services

$

© Colin Mallett – Trusted Renewables

Supply Side Demand Side


intelligent buildings architecture

Intelligent Buildings - Security Monitoring and Energy Management Services (Commercial Sector)

Intelligent Buildings and Complexes in the Smart Communities and Cities of the Future will generate vast quantities of Geo-demographic, Social, Behavioural, Financial, Energy and Environmental Data – continuously streamed to the Cloud for Real-time Analytics, Intelligent Agents, Alerts and Alarms. Examples might include some of the following: -

Smart Homes and Buildings in the Smart Communities and Cities of the Future

• Building Environment – Zoned Ambient Temperature and Lighting Levels

• Energy Management – Zoned Energy Demand and Consumption Patterns

• Safety Management – Fire, Flood, Waste, Noxious and Toxic Substances Threats

• Security and Access Management – Unauthorised individuals Intrusion and Theft Prevention

Remote Monitoring and Control – internet-enabled pervasive Smart Devices

• Mobile Smart Devices – Smart Phones, Tablets and Notebooks with Smart Apps

• Smart Building Management– Internet Auto-provisioning / Self-replenishment

• CCTV & SCADA - Remote Monitoring and Control / Digital Media Streaming

• Building Security – Incident and Event Management / Emergency Response

Continuous Streaming of Building and Environmental Data to the Cloud

• Public Safety and Citizen Support - Shopping malls, Civic and Leisure centres, Schools and Hospitals

• Environment, Civil and Medical Emergencies - Incident and Event Management / Emergency Response

DEMAND SIDE CUSTOMER FACING SERVICE BROKERING SUPPLY SIDE

Public / Private Sector Channel-to-Market Channel-to-Services “Man in a White Van”

Thousands of Properties Hundreds of Property Agents Tens of Service Brokers Thousands of Suppliers

Building Owners and

Government Departments

Property Agents, Facilities

Managers & Crown Agencies

SME’s Sole Traders

Require Building Services Information Access Appointment / Diary Appointment / Diary

Service Request Skills / Certification Skills / Certification

• Access Control Finance Options Scheduling / Routing Tools / Equipment

• Building Security Customer Services Service Management Survey / Inspection

• Energy Management Appointment / Diary Product Management Inventory

• Environment Control Sales Order Processing Supplier Management Direct Labour

• Sheltered Accommodation

• Care Centers / Homes

Payment Processing –

Customer or Third party

Work Order Management

Service Provisioning

Work Instructions

Service Delivery

• Fire / Flood / Intrusion Revenue Allocation Service Monitoring System Maintenance

• Incident Management Problem / Fault Reporting Problem / Fault Management Fault Rectification

• Emergency Response

Intelligent Buildings - Security Monitoring and Energy Management Services (Commercial Sector)

Estate Owners Property Managers Service Brokers Service Providers

Home Automation, Security Monitoring and Energy Management (Retail Sector)

Smart Homes / Shared Facilities in the Smart Communities and Cities of the Future will generate vast quantities of Geo-demographic, Social, Behavioural, Financial, Energy and Environmental Data – continuously streamed to the Cloud for Real-time Analytics, Intelligent Agents, Alerts and Alarms. Examples might include some of the following: -

Smart Homes and Buildings in the Smart Communities and Cities of the Future

• Building Environment – Zoned Ambient Temperature and Lighting Levels

• Energy Management – Zoned Energy Demand and Consumption Patterns

• Smart Appliances – Disaggregated Device Usage and Energy Consumption

• Home Entertainment – Zoned Multi-device Channel Selections and Playlists

The “Internet of Everything” – internet-enabled pervasive Smart Devices

• Mobile Smart Devices – Smart Phones, Tablets and Notebooks with Smart Apps

• Smart Fridge-Freezer – Internet Auto-provisioning / Self-replenishment

• CCTV & SCADA - Remote Monitoring and Control / Digital Media Streaming

• Home Security – Incident and Event Management / Emergency Response

Continuous Streaming of Bio-medical Data to the Cloud

• Vulnerable Citizens Support - Care in the Community / Assisted Living at Home

• Medical Emergency - Incident and Event Management / Emergency Response

DEMAND SIDE CUSTOMER FACING SERVICE BROKERING SUPPLY SIDE

Public / Private Sector Channel-to-Market Channel-to-Services “Man in a White Van”

Millions of Individuals Hundreds of Retailers Tens of Service Brokers Thousands of Suppliers

Citizens / Consumers Corporate Brands SME’s Sole Traders

Need a Home Service Information Access Appointment / Diary Appointment / Diary

Service Request Skills / Certification Skills / Certification

• Home Security Finance Options Scheduling / Routing Tools / Equipment

• Home Entertainment Customer Services Service Management Survey / Inspection

• Energy Management Appointment / Diary Product Management Inventory

• Environment Control Sales Order Processing Supplier Management Direct Labour

• Care in the Community

• Assisted Living at Home

Payment Processing –

Customer or Third party

Work Order Management

Service Provisioning

Work Instructions

Service Delivery

• Biomedical Data Capture Revenue Allocation Service Monitoring System Maintenance

• Incident Management Problem / Fault Reporting Problem / Fault Management Fault Rectification

• Emergency Response

Home Automation, Security Monitoring and Energy Management (Retail Sector)

Home Owners Retailers Service Brokers Service Providers

Future Homes Business Model

Next Generation Enterprise (NGE)

Business Operating Models (BOM)

Commercial and Retail SMART Propositions

Customer Offer, Experience and Journey

Draft Version 0.2

Smart Homes – Service Provisioning

1. Energy Supplier and Tariff Switching - Multi-service Smart Metering - MOP / MAP

2. Smart Home Retail Proposition – Customer Offer, Experience and Journey

3. Smart Home Life-cycle Management – Home Automation

1. Site Survey, Sale, Installation Plan and Warranty Agreement

2. Finance Plan, Payment Options and Receivables Management

3. Service Management - Installation Provisioning and Service Delivery

4. Customer Services, System Monitoring, Maintenance and Fault Management

4. Cloud Services – Streaming Home Entertainment, Energy Management and Biomedical Data

5. Mobile Security - Identity & Access Management, Cloud Security Principles & Policies

6. Smart Apps Cost / Savings Models – Smart Home Energy Saving Benefits Management Package

7. Mobile Enterprise Platforms - Smart Devices, Smart Apps, Cloud Services and Smart Grid

8. Location, Property and Geo-demographic Data Gazetteer– Integration with external data sources

9. Micro-marketing and Mass-customisation – individually tailored in-home Service Provisioning

10. Home Automation and Smart Energy Management – devices, sensors and controllers

11. Integration with in-home Smart Devices – Energy Management System and Smart Appliances

12. Integration with in-home Smart Devices – Home Entertainment System and Security System

13. Building Environment Management – Passive, Active and Adaptive home management modes

14. Carbon Footprint Management - Alternative Green, Renewable and Sustainable Energy Sources – Wind, Wave, Tidal, Solar, Hydro-thermal, Hydro-electricity, Combined Heat & Power (CHP) , Biomass

15. Service Aggregation, Home and Energy Management Systems - Remote Sensing, Monitoring, Control

16. Energy Supply Value Chain – End-to-end KPI’s and Business Process Management (BPM)

Smart Home Value-added Services - Environment Management, Smart

Devices, Home Entertainment, Geo-demographic Data Streaming to the

Cloud, Micro-marketing - Individuality Targeted Personalised Advertising

Smart Energy Service Brokering, Provisioning and Management

Cloud Services

SMART HOMES

Service Providers Ingenera

SMART HOMES

SERVICE PROVISIONING

B&Q

3rd Party

Market

Data

Systems

Integration

CCTV & SCADA

“Big Data”

SMART HOMES SERVICE PROVISIONING

Green Deal - Service Provisioning

1. Energy Supplier and Tariff Switching Comparisons and Energy Advice

2. Home Energy Surveys using Smart Devices (Tablets and HHD’s)

3. Building Information Models (BIMs) and Energy Performance Certificates (EPC)

4. “Golden Rule" calculation, Energy-saving Measures and Quotation

5. Green Deal Retail Proposition – Customer Offer, Experience and Journey

6. Green Deal Life-cycle - Product and Vendor Management: -

1. Site Survey, Sale, Installation Plan and Warranty Agreement

2. Finance Plan, Payment Options and Receivables Management

3. Service Management - Installation Provisioning and Service Delivery

4. Customer Services, System Monitoring, Maintenance and Fault Management

7. Green Deal Energy Saving and Benefits Management - Cost / Savings Models

8. Alternative Funding - including Eco Funding for Special Needs Groups

9. Process Orchestration and Workflow – ERP, CRM and 3rd-party Smart Apps

10. Mobile Enterprise Platforms - Smart Devices, Smart Apps, Grid Box and Smart Grid

11. Cloud Services – PaaS, SaaS, SalesForce.com. e-Tech, SAP ByD, VCE

12. Integration with external data sources – Location, Property and Geo-demographic Data

13. Integration with 3rd-party Market Data Providers - NES, Landmark, MRESCO etc.

14. DECC / OFGEM and BoE / FSA Compliance, Regulatory Reporting and Control

GREEN DEAL SERVICE PROVISIONING

Green Deal

Service Provider

Home

Assessor

Call

Centre

WEB

Store

Green

Deal

Service

Broker

Finance

Provider

Energy

Company

Finance

Provision

Repayments

Energy

Bills

Home Owner

Customer

Schedule Home

Energy Survey

Energy Tariff

Switch

GDAR

Options

Green Deal

Installation

Organises

Contract

Schedules

Works Orders

Books

Home

Survey

Owns

Contract

Home

Assessor

Survey

Green Deal Sale

Goods

Purchase

Order

Installer Schedule

Installation

Green

Deal

Contract

Permission

For Billing

EPC

Surveyor

Home Energy Survey

EPC

Cloud Services

Provisions

Services

Provisions

Goods

Energy

Supply

Contract

Deliver

Goods

Home

FUTURE HOMES

3rd Party

Market

Data

Systems

Integrators

“Big Data!

CCTV & SCADA

112

Smart Household Information – Supply / Demand Model

£

Side 1:



Millions of

Households

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services

£Mediation

platform

The Internet

Stakeholders££

Side 1:



Millions of

Households

Thousands of

Segments

Millions of

Households

Thousands of

Segments

Developers

Retailers

Government

Media

Advertisers

Utilities

Financial

Services


RetailersRetailers


MediaMedia


UtilitiesUtilities

Financial

Services

Financial

Services

££Mediation

platform

The Internet

Stakeholders


113


The Internet

Trusted Renewables

MediationPlatform

Service/

content

providers,

utilities etc

Stakeholder

Stakeholder

Stakeholder

Stakeholder


Stakeholder

Stakeholder

Stakeholder

Brokering

Platform

Appliances, meters

and transducers



Smart household

The Internet

Trusted Renewables

MediationPlatform

Service/

content

providers,

utilities etc

Stakeholder

Stakeholder

Stakeholder

Stakeholder


Stakeholder

Stakeholder

Stakeholder

Brokering

Platform

Appliances, meters

and transducers



Smart household


High Level Architecture Storyboard V0.1 Draft


Future Homes

1. Future Homes Architecture Overview

System Overview - Level 0

Customer Relationship

Management (CRM)

Inventory Provisioning and

Product Management

Contract Management

and Product Warranty

Green Deal Pack –

Property Assessment

Smart Homes Pack –

Financial Assessment

Mobile Hand-held Device

Cloud Services Data Centre

ERP

Warranty

CRM Home Inspection / Survey

PROSPECTS

ORDERS

QUOTES

CONTRACTS

CUSTOMERS


Data Overview - Level 0

Customer Relationship

Management (CRM)

Mobile Hand-held Device (HHD)

Cloud Services Data Centre

ERP

Warranty

CRM Home Inspection / Survey

APPOINTMENTS

SALES ORDERS

ASSESMENT

CONTRACT

CUSTOMERS

Customer

Property

Survey

FINANCE Quote Contract

MEASURES

Installer

Assessor

Order

Warranty

WORK

ORDER

Service Delivery

PRODUCTS


Process Overview - Level 1

1.2 Meet and

Greet

1.13 Switch Tariff

1.6 Qualify

Lead - DIY SAP

Assessment

1.7B&Q DIY sale

1.3 Understand

Customer Needs

1.4 Discuss

Potential solutions

1.9 Finalise

Quotation

1.15.6Close GD

Finance Plan

1.17. Manage Post Install

Support Product 1.12 Manage Installation

1.10 Close Sales

1.16 manage Post Install

Finance Plan

1.14 Post Install

Support

1.11FH DIY sale

1.8 Resolve Emergency

1.5 Capture Lead for Future

Follow up

In Home Assesment

HHD In-home

Assessment


In-home Survey - Level 1

Customer Relationship Management (CRM)

Inventory Provisioning and Product Management

Contract Management and Product Warranty

e-Tech Hand-held Device

Cloud Services - 3rd Party Commercial off-the-shelf (COTS) Software

Green Deal Pack – Property

Green Deal Pack – Financial

e-Tech Secure Data Hub – Operational Data Store (ODS)

Mobile Data Synchronisation

Data

Integration

Services

Internet

WEB

Portal

DATA CAPTURE

DATA MANAGER

ECO INFO WEBSITE

RULES ENGINES

MASTER DATA

REPORTS


CRM Prospect Management - Level 3

CALL CENTRE ECO WEBSITE

CONTACT MANAGER

CONTENT MANAGER

MEASURES & SOLUTIONS CATALOGUE

ECM

MEASURES &

SOLUTIONS

DATABASE

ENTERPRISE

CONTENT

CONTACT

DATA

PROSPECT

DATABASE PROPERTY

DATABASE

PMAINTAIN PROPERTY

MAINTAIN PROSPECT

DIY SAP

ASSESSMENTG CUSTOMER

ACCOUNT

DATABASER

OPPORTUNITY

DATABASE

RECORD/ OPPORTUNITY

PERFORM DIY SAP

MAINTAIN CUSTOMER

PROSPECT MANAGEMENT

MANAGE SAP DIY

ASSESSMENTS

Home Owners Retail Assistant Call-centre Agent


Energy Assessment and Sale - Level 2

ECO REPORTIS

FINANCE RULES

ENGINE

ENERGY RULES

ENGINE

CACHED

REPORTS

CONTRACTS

QUOTES EPC DATA

REPORT ENGINE

QUOTE RULES

ENGINE

ENERGY PERFORM

CERTS QUOTE CONTRACT

DESIGN TOOL

DESIGN

DATA

DESIGN ECO MEASURES

Financial Pack – Quotation to Sales Order

ENERGY RULES

ENGINE

EPC DATA

ENERGY PERFORM

CERTS

PROPERTYRULES ENGINE

ASSESS

DATA

HOME ASSESS

DESIGN TOOL

DESIGN

DATA

DESIGN ECO MEASURES

PROPERTY

DIRECTORY

PROPERTYREGISTER

OCCUPIERREGISTER

OCCUPIER

DIRECTORY

ECO DATA MANAGER

DATA CAPTURE

In-home Property Assessment – Survey to Quote

Home Owner Surveyor / Assessor Retail Assistant Call-centre Agent

Campaigns

Case Notes

Service Provisioning – Home Survey and Quote

Service Delivery – Installation

Service Management – Service Monitoring and Maintenance

& Warranty Systems

Sales Order

Service

Contract

Works Order

and

Instructions

Finance

Systems

Surveyors

Installers

Warranty

Property and Survey Details

Installation Contracts

Service Contracts

Enterprise Governance,

Reporting and Controls

Customer

Relationship

Systems

Call-centre

Managers Customer Data

Operations

Compliance

Reports

Quotation

EPC

Parts List

Installation

Plan

Payments

Financial

Reports

Meet and Greet Customer

Home Survey

Installation

Systemic Risk Model Operational Risk Model

Home

Survey

Customers

Retail Store

Managers

Home Owner Tenant / Occupier

Home Owner Tenant / Occupier

Intelligent

Agents Alerts,

and Alarms,

Monitoring

Agents Property Monitoring

Installation

Planners

7. Future Homes Architecture Overview Application and Systems Architecture - Level 1

Finance

8. Future Homes Architecture Overview Application Integration Architecture - Level 1

123

National electricity supply

Smart meter

Monthly grid Electricity bill

Grid electricity consumption

User pays monthly electricity bill

Electricity Supplier

Green electricity

Householder electricity consumption

Grid electricity

Finance

Company

pays for PV array installation

Verified microgenerated energy records

Secure solar generated electricity information

Digital Sunpower verification server

Surplus electricity sold to grid

Monthly household

“Green Energy

subscription”

3

Microgeneration payments to solar panel finance company

Authorised microgeneration payments

Verification fee from electricity

supplier

1 Monthly

“facilities payment ”

from finance company

2

Intelligent PV array Installed on roof

Household using solar electricity


9. Future Homes Architecture Overview Network Architecture - Level 1

Smart Home Value-added Services - Environment Management, Smart

Devices, Home Entertainment, Geo-demographic Data Streaming to the

Cloud, Micro-marketing - Individuality Targeted Personalised Advertising

Smart Energy Service Brokering, Provisioning and Management

Cloud Services

SMART HOMES

Service Providers Ingenera

SMART HOMES

SERVICE PROVISIONING

B&Q

3rd Party

Market

Data

Systems

Integration

CCTV & SCADA

“Big Data”

10. SMART HOMES SERVICE PROVISIONING

11. GREEN DEAL SERVICE PROVISIONING

Green Deal

Service Provider

Home

Assessor

Call

Centre

WEB

Store

Green

Deal

Service

Broker

Finance

Provider

Energy

Company

Finance

Provision

Repayments

Energy

Bills

Home Owner

Customer

Schedule Home

Energy Survey

Energy Tariff

Switch

GDAR

Options

Green Deal

Installation

Organises

Contract

Schedules

Works Orders

Books

Home

Survey

Owns

Contract

Home

Assessor

Survey

Green Deal Sale

Goods

Purchase

Order

Installer Schedule

Installation

Green

Deal

Contract

Permission

For Billing

EPC

Surveyor

Home Energy Survey

EPC

Cloud Services

Provisions

Services

Provisions

Goods

Energy

Supply

Contract

Deliver

Goods

Home

FUTURE HOMES

3rd Party

Market

Data

Systems

Integration

“Big Data”

CCTV & SCADA

Functional Architecture Overview V0.1 Draft


Future Homes


Systems Overview - Level 2

New ECO Instance of Component

KEY

New ECO Solution Requited

Re-use Existing System

3rd Party Vendor Solution

Hand-held Device - In-home Assessment

DATA CAPTURE

PRODUCT CATALOGUE

DESIGN TOOL

Customer Relationship Management (CRM)

SUPPORT SYSTEMS

CALL CENTRE

IN-BOUND DATA

MANAGER

QUOTE RULES

ENGINE

ECO INFO WEBSITE

ECO REPORTIS

CONTACT MANAGER

PLANNING SYSTEMS

QUALITY SYSTEMS

Inventory Provisioning, Installation, Service Delivery

FINANCIAL SERVICES

COMPLIANCE

e-GOVERNMENT PORTAL

CONTENT MANAGER

REPORT SYSTEMS

SERVICE ACCESS

SERVICE PROVISION

SERVICE DELIVERY

SERVICE MANAGER

SERVICE INFO

PRODUCT CATALOGUE

ENERGY RULES

ENGINE

TRADE DIRECTOR

DESIGN TOOL

ORDER PRODUCTS

ALLOCATE PRODUCTS

DELIVER PRODUCTS

MANAGE PAYMENT

PRODUCPT INFO


Contract Management (Warranty)

CALL CENTRE CONTRACT

MANAGEMENT SERVICE

PROVISIONING

ECO SERVICE WEBSITE

QUOTE RULES

ENGINE

FINANCE RULES

ENGINE

SALES CONTRACT

ENERGY RULES

ENGINE ECO REPORTS

Finance SYSTEMS

HR SYSTEMS

Shared Services


CRM Assessor & Appointment Management - Level 3

CALL CENTRE ECO WEBSITE

CONTACT MANAGER

CONTENT MANAGER

PRODUCT CATALOGUE

ECM

PRODUCT

CATALOGUE ENTERPRISE

CONTENT

CONTACT

DATA

GEO-DEMOGRAPHIC

DATABASE

NATIONAL

LOCATION

& PROPERTY

GAZZETTEER

PROPERTY GAZZETTE

ELECTORAL REGISTER

GIS

MAPPING

ASSESSOR

OVERSIGHT

REGISTER

CALLENDAR

APPOINTMENTS

DIARY / BOOKING

OPTIMISE work

ASSESOR DIRECTORY

ASSESOR OVERSIGHT

OPTIMISE ROUTES

Home Owner Retail Assistant Call-centre Agent Surveyor / Assessors


Future Homes Energy Assessment & Sale – Level 3

ECO REPORTIS

FINANCE RULES

ENGINE

ENERGY RULES

ENGINE

CACHED

REPORTS

CONTRACTS

QUOTES EPC DATA

REPORT ENGINE

QUOTE RULES

ENGINE

ENERGY PERFORM

CERTS QUOTE CONTRACT

DESIGN TOOL

DESIGN

DATA

DESIGN ECO MEASURES


ENERGY RULES

ENGINE

EPC DATA

ENERGY PERFORM

CERTS

PROPERTYRULES ENGINE

ASSESS

DATA

HOME ASSESS

DESIGN TOOL

DESIGN

DATA

DESIGN ECO MEASURES

PROPERTY

DIRECTORY

PROPERTYREGISTER

OCCUPIERREGISTER

OCCUPIER

DIRECTORY

ECO DATA MANAGER

DATA CAPTURE

In-home Property Assessment – Survey to Quote

Home Owner Surveyor / Assessor Retail Assistant Call-centre Agent


Installation & Service Delivery - Level 3

Installation and Service Delivery

SERVICE ACCESS

SERVICE PROVISION

SERVICE DELIVERY

SERVICE MANAGER

SERVICE INFO

SERVICE

DATA

TRADE REGISTER

TRADE

DIRECTORY

TRADE

CERTIFICATION

SKILLS MATRIX

DIARY &

APPOINTMENTS

WORKS

ORDERS

INSTALLATION

DATABASE

SERVICE

REPORTS

Home Owner Installer Call-centre Agent Surveyor / Assessors Installation Planner


Inventory Provisioning - Level 3

Inventory Provisioning

ORDER PRODUCTS

ALLOCATE PRODUCTS

DELIVER PRODUCTS

MANAGE PAYMENT

PRODUCTINFO

PRODUCT

CATALOGUE

PRODUCT

INVENTORY PAYMENTS

PRODUCT

ALLOCATION

DELIVERY

INSTRUCTIONS

Installation Planner Store man Installer Surveyor / Assessors


Warranty and Contract Management - Level 3

Warranty and Contract Management (Post-installation)

Close GD Finance Plan

Manage Post Install

Support Product

Manage Post Install

Finance Plan

Post Install Support

SERVICE ACCESS

SERVICE PROVISION

SERVICE DELIVERY

SERVICE MANAGER

SERVICE INFO

ORDER PRODUCTS

ALLOCATE PRODUCTS

DELIVER PRODUCTS

MANAGE PAYMENT

PRODUCT iNFO

SERVICE

DATA

TRADE REGISTER

TRADE

DIRECTORY

TRADE

CERTIFICATION

SKILLS MATRIX

PRODUCT

CATALOGUE

DIARY &

APPOINTMENTS

WORKS

ORDERS

INSTALLATION

DATABASE

SERVICE

REPORTS

PRODUCT

INVENTORY

PRODUCT

ALLOCATION

DELIVERY

INSTRUCTIONS

FINANCE

PLAN

CONTRACT

DATABASE

Home Owner Call-centre Agent Home Monitoring Agent

Finance and Warranty

Installer / Maintenance Surveyor / Assessor Installation Planner


Shared Services - Level 1

SUPPORT SYSTEMS

IN-BOUND DATA

MANAGER

PLANNINGSYSYSTEMS

QUALITY SYSTEMS

FINANCIAL SERVICES

COMPLIANCE

e-GOVERNMENT PORTAL

REPORT SYSTEMS

Finance SYSTEMS

HR SYSTEMS

Shared Services

Retail Assistant Call-centre Agent Home Monitoring Agent

Finance and Warranty

Installer / Maintenance Surveyor / Assessor Installation Planner

Mobile Users

VPN

Internet

Feature Net WAN

B a y N e t w o k s

S D

B a

y N

w

o r

k s

B a

y S

t a c

k

A c

c e

s s P

n

t 6

5 0

W

r

e s s

Remote PABX

Broadband or ISDN

30 Voice Gateway (CISCO 2640)

QSIG

DPNSS Westell Protocol Converter

Fire walled DMZ

D H E W L E T T P A C A R D

CC-ICS



Voice Connection

Servers


Message Server ISP


E-Mail



Message Connection Servers


CTI Cluster




Reporting

Database

Cluster

10/100 MBit Switched Ethernet LAN

WAN

MVNO

3rd Party Managed MVNO Platform

Legacy Systems

D H E W L E T T P A C A R D D H E W L E T T P A C A R D


EAI Hub


CISCO Call Manager

Advanced Meter Infrastructure Architecture – Head End Server Cluster and Media Contact Centre


Enterprise Data Cloud0

Remote Users



Enterprise Data Cloud

Cluster

Local / Remote Hosted Users

Remote Users

Mobile Users

Local Users

Advanced Meter Infrastructure Architecture – Head End Server Cluster and Media Contact Centre

WANBroad

Band

Router Router

Firewalls

6513-1 6513-2

IDS Network

Sensors

6513-1 6513-2

Firewalls

Link to Second Switch

EAI / Workflow

Server Cluster

Portal Web Servers

Business Intelligence

Reporting Servers

NetScreen

Firewalls

B-direct application server clusters running: -

BT Contact Central

CRM Application

Operational Reporting

Active Directory /

E-mail Servers

RouterReplication to D/R Site

Neoteris

Remote Access

3512-1 3512-2

Encryption Devices

Cluster 1

Cluster 2

Database Database

FilestoreFilestore

SANTape Array

PSTN /

Mobile

Router

Internet

Router

Database Database

FilestoreFilestore

SAN

Backup / Archive Servers

Back Office Servers

Physical Infrastructure Architecture – Cloud Services

Future Worlds

Future Homes – Business Partners

• Future Homes is an privatised spin-off from BT Laboratories and part of a global SAP consortium of Future Management Strategy Consulting firms for Smart Buildings and Smart Homes – Cloud Computing / Smart Devices / Smart Grid / Renewable Energy

• Ian Wainwright Strategic Alliances Director @ Island Smart Homes, Guernsey – Email: (Office) – Telephone: (Mobile)

• Graham Harris Founder and MD @ Abiliti: Future Systems

– Email: (Office) – Telephone: (Mobile)

• Nigel Tebbutt 奈杰尔泰巴德

– Future Business Models & Emerging Technologies @ Abiliti: Future Systems – Telephone: +44 (0) 7832 182595 (Mobile) – +44 (0) 121 445 5689 (Office) – Email: [email protected] (Private)

Trusted Renwables:: Strategic Enterprise Management (SEM) Framework ©

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