future of egovernment

8/8/2019 Future of Egovernment

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Next Generation Government:Wikinomics, Government and Democracy


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nGenera Insight

World renowned technology think tank headed by Don Tapscott

Global reputation for analyses of the impact of IT on business strategy

Hea quartere in Toronto, Cana a


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Wikinomics, Government & Democracy

The definitive worldwide investigation of

how Wikinomics and the Web 2.0 is

revolutionizing government and

.

A global member funded community of

change agents and thought leaders.


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Four Drivers of Change

The Net GenerationWeb 2.0

The Social The Economic

Revo ut on


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Next Generation Government

New service delivery ecosystems . . . including new channels

and intermediaries and new opportunities for prosumption . . .


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Interactive models of political communication and a new golden

age of democracy?


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Multi-dimensional collaboration across agencies and jurisdictions


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Opening up the boundaries of government . . . Inviting input from

citizens non- overnmental or anizations and rivate enter rise


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Next Generation Government Research

Services Talent

Policy


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The First Decade of e Government . . .

e overnmen

Paper Digitized Silos

Multi-level

Single window

Integrated Passive Mass

Engaged Customized


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The Next 10 Years of Transformation

Evolution of the single window Evolution of the single window Rise of the prosumer Rise of the prosumer

The Digital Conglomerates The Digital Conglomerates

Inter Inter- -jurisdictional roles and powers jurisdictional roles and powers


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Public Knowledge: Using Public Data to Drive Innovation

Informing Citizens

Ident ifying local issues

Solving

environmental

challenges


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Service Transformation Research Projects

1. What Comes After Single Window Services: A Roadmap for Service

2. Service Ecosystems: Governing Service Integration Across Agencies, Sectors

an Juris ictions

3. Public Knowledge:

Using

Public

Data

to

Drive

Service

Innovation

4. New Frontiers in e Health Innovation

5. Identity Management: The Backbone of Citizen Centered Government

6. Master Data Management: Accelerating Government Transformation

7. Privac and Government 2.0


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Public Sector Talent & The Web 2.0 Workplace

Services Talent

Policy


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Aging Population and the Talent Crunch

Percent of Population Age 60+ In 2017

Under 5% 5% to 12.4% 12.5% to 20% Above 20%Source: U.S. Census Bureau


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Rise of the Net Generation

pass the time, play, learn, communicate

and even think in new ways.

As a result, they develop new kinds of consumer needs, behaviors, and

relationships to brands.


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The Net Generation Norms

Freedom

Customization

Integrity

Collaboration

Entertainment

Speed

Innovation


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NGen As Employees

90%Which best describes your ideal employer?

60%

70%

40%

50%

10%

20%

0% U S

C a n a d

a U K

G e r m

a n y

F r a n c

e S p

a i n M e

x i c o

B r a z i l

R u s s i

a C h

i n a J a p

a n I n d

i a

For-profit company Government Non-profit organization

Q900 Base: Online N-Geners (n=5,935)


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Redefining the Government Brand

Tomorrow s realityTodays perception

Monolithic

Agile and innovativeRigid and repetitive

AgencyBrands

ObservedBehavior

Ob ective Realit


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Empowering Employees with Web 2.0

BlogBlogIdeas & CommentsIdeas & CommentsPersonal Attractor Personal Attractor

WikiWikiShared DocumentsShared DocumentsStatus/Policies/etc.Status/Policies/etc.

Shared BookmarksShared BookmarksCoCo--developed resourcedeveloped resourceResearch/Look upResearch/Look up

ForumForumQuestion & Answer Question & Answer Discussion PointDiscussion Point

Feed Reader Feed Reader Updates in one placeUpdates in one placeQuick scanQuick scan

Social NetworkingSocial NetworkingSearch & Find PeopleSearch & Find PeopleBonds over distanceBonds over distance


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Building a Wiki Organization

Managers must makemore time for staff& respond to ideas

Build meritocraticworkplaces with

o ortunities for ad-hocgenerated in blogs,

wikis, etc.

teaming

Change broaderculture of how to

communicate

Model desired behaviorwith pilot groups --

expand outwardbased on demand

Free small monies to

Recognize goodteam playing &contributionsin evaluations

community generates


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Talent and Workforce Research Projects: The Net Generation

1. The Demographic Transition

2. The NGen Mind

3. The Net Generation and Government

4. Buildin a Net Generation of Civil Servants

5. Net Gen Networks: How Agencies Can Leverage Outside Innovation Internally


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Talent and Workforce Research Projects: The Web 2.0 Workplace

1. The Wiki Workplace: Collaboration in Public Sector Organizations

2. The Web 2.0 Business Case: An Early Adopters Guide to Metrics

3. Innovation in Public Administration

4. Radical Decentralization: Organizational Design Insights from Multiplayer

Games

5. Getting Past the Gatekeepers: Web 2.0 and Legal Risk

6. Enabling the Government 2.0 Era


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Wiki Politics

Services Talent

Policy


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New Influencers, New Rules

Blogger.com beats CNN .com

vs.


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Rethinking Political Communications

Instant messaging

Social networking sites Multi la er ames

The Blogosphere

Tagging, bookmarks Wikis

Multimedia

at ngs, votes, an rev ews

Email


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Radical Transparency: Off the Record Is Dead


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New Models of Citizen Engagement:Wikinomics and Obama

29 | 2008 nGenera. All Rights Reserved.


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The Engagement Toolkit Grows . . .

State of Utahs State of Utahs Politicopia Politicopia

New Zealands wiki police act New Zealands wiki police act

UKs e UKs e- -petitions petitions


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Digital Age Engagement Strategies

Depthworkshops

moderated brainstorming

focus groupspolicy networks

policy portals

education zone

citizen juries

commissions

targeted communications

solicited feedback

ques on per o stown hallsrecommendation

zone polling

electionsdecision zone

Breadth


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Digital Era Policy Webs

Transparent: Provides access to pertinent information

Participatory: Enables citizens and stakeholder to provide input

Collaborative: Reaches across organizational boundaries

Responsive: Fosters continuous innovation an agi ity

Informed: Ac uires u to date knowled e and in uts

Accountable: Decision makers are accountable for outcomes


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Wiki Politics Research Projects

1. Political Communications in a New Media World

2. Wikinomics and Democracy: New Possibilities for Civic Engagement

3. Digital Era Policy Making

4. Crowdsourcing Government: The Promise and Peril of Collective Intelligence

5. Government 2.0 and Global Challenges


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Next Generation Government Research

Services Talent

Policy


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25 Topics of Investigation

1.Government and Governance in the 2 1 st Century

The Roles and Powers of Government

Governance Webs: The New Strategy Agenda for Government2.0

4. Building Wiki Organizations

The Wiki Workplace: Collaboration in Public Sector Organizations

The Web 2.0 Business Case: An Early Adopters Guide to Metrics

Innovation in the Public Administration

2.Accelerating Service Transformati on

What Comes After Single Window Services? The Next 10 Yearsof Service Transformation

Identity Management: The Backbone of Citizen-CenteredGovernment

a ca ecen ra za on: rgan za ona es gn ns g s romMultiplayer Games

Getting Past the Gatekeepers: Web 2.0 and Legal Risk

5. Wik i Po li ti cs : Demo crac i n th e A e o f P a rt ic i a ti on

Service Ecosystems: Governing Service Integration Across Agencies and Jurisdictions

Digital Conglomerates: Emerging Intermediaries in the Citizen-

Government Relationship

Political Communications in a New Media World

Wikinomics and Democracy: New Possibilities for Civic Engagement

Digital-Era Policy-Making

Government 2.0 and Global Challenges

Innovation

Frontiers in e-Health Innovation

3.The Net Generation

Crowdsourcing Government: The Promise and Peril of CollectiveIntelligence

6. Enabling Government 2.0

he Net Generation & Government

The N-Gen Mind: Understanding Differences of a Cognitive andNeurological Kind

Build a Net Generation of Civil Servants

The Rise of Informal Networks

na ng e overnmen . ra

Privacy and Government 2.0

Master Data Management in the Public Sector

Future of Open Source

Demography is Destiny: The Global Demographic Transition

Mobile Government


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Lighthouse Case Studies

1. Intellipedia: Building Global Intelligence Communities

2. Diplopedia: the Wiki enabled Foreign Service

3. Natural Resources Canada: 18 Pathfinder Projects

4. Peer to Patent: Crowdsourcing Patent Review

5. Trans ortation Securit Administration: Lessons from Ideafactor

6. Virtual Alabama: From GIS to State Wide Mass Collaboration

7. District of Columbia: Enabling Government 2.0

8. Estonia: Government 2.0 From the Ground Up


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Conducted with World Class Partners and Thinkers

Jerry M echling , Kennedy School of Government, Harvard University

,

Minister of Service Canada

Lee Rainie , founding director of Pew Internet & American Life Project

Lawrence Lessig , Author and Stanford University Law Professor

Paul Hofheinz , President and Co-founder of the Lisbon Council

Paul Crookall , Co-Author of The Three Pillars of Public Management and Editor-in-Chief,

Canadian Government Executive

Law School

Stan Kutcher , Sun Life Financial Chair in Adolescent Mental Health and Director of the WHO

Collaborating Center in Mental Health Training and Policy Development at Dalhousie University


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Larry Olson , former Texas State CIO, President, Strategic Return LLC

ar es res one , xecu ve rec or, spen ns u e ommun ca ons an oc e y rogram

Nitin Desai , Special Adviser on Internet Governance to the UN Secretary General

ona an ra n , u or o e uture o t e nternet an ow to top t an ro essor a

Harvard, Oxford, and Stanford

Tom Kal il Chair of the Global Health workin rou Clinton Global Initiative

Jeffrey Roy , Author of Transformation for the Digital Age: E-Government in Canada, Professor

at the School of Public Administration, Dalhousie University

Virginia Cha , e-Government Leadership Centre, National University of Singapore

Norris Dickard , Director, Urban Markets Initiative, Brookings Institutiont


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Michelle Chibba & Fred Carter , Office of the Information & Privacy Commissioner, Ontario

John Dryden , Deputy Director, Science, Technology and Industry, OECD

Steve Ressler , Co-Founder and Communications Chairman for Young Government Leaders

Nick Bontis , Director, Institute for Intellectual Capital Research, McMaster University

Frank DiGiammarino , National Academy of Public Administration

Ian K etcheson , Policy Advisor to the Deputy Minister, Ministry of Northern Affairs

Chris Rasmussen , Knowledge Manager and Trainer, National Geospatial Intelligence Agency,

US Department of Defense

Stephen Smith and Molly Moran , Director, Office of e-Diplomacy, US Department of State


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Program Deliverables

Access to R esearch

Unlimited password access to research materials

Keeping Updated

All-Member Meetings

A chance to network with colleagues and peers

The latest news, publications, and event informationdelivered through blogs, wikis and research updates

Working Groups

Working groups comprised of program members,organized around key topics of interest

Executive Briefings

Customized executive briefingsWiki Work place Workshops

organization


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Mass Collaboration & Member Engagement