future of quality and quality of six sigma black belt six sigma green belt six sigma yellow belt...

Click here to load reader

Post on 26-May-2020

16 views

Category:

Documents

4 download

Embed Size (px)

TRANSCRIPT

  • Dr Lars Sörqvist

    Vice President, International Academy for Quality (IAQ)

    President, Sandholm Associates

    Associate Professor, Royal Institute of Technology

    Future of quality and

    quality of future

  • What should we focus our research

    recourses on to support future quality

    development?

    What will be of importance for

    organizations in the future?

  • What is quality?

    Quality is about meeting needs and

    expectations among customers…

    Quality is about creating value to

    external and internal customers…

  • Quality management is a way to develop an

    organizations ability to create customer value and

    meet customer needs and expectations with use of

    as little resources as possible

    What is quality management?

    Satisfied

    customers

    Effective

    processes

  • Strategy

    Culture Structure

    What is quality management?

  • Strategy

    Culture Structure

    What is quality management?

    QM

  • Strategy

    Culture Structure

    What is quality management?

    QM

  • Strategy

    Culture Structure

    Holistic approach

    QM

  • Part 1: Quality of future

  • Major factors effecting

    quality of the future

     Sustainability and climate change

     Population changes and immigration

     Short time financial focus

     Automation and digitalization

     Global competition situation

     Customer power

     European union situation

    https://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=uHGetfiQYbu-7M&tbnid=vCVrrPnhT4Ng6M:&ved=0CAUQjRw&url=https://lifeconfusions.wordpress.com/tag/future/&ei=UpoLVLa1HaXMyAOi24LYDQ&bvm=bv.74649129,d.bGQ&psig=AFQjCNG5bkv8pVMsCazI1ZycUZ0Lns2s7w&ust=1410132915077510

  • http://www.globalgoals.org/

  • Source: Lean

    Movements

    Transport

    Inventory

    Rework

    Overproduction Waiting

    Knowledge disconnection

    Overprocessing

    Waste

  • Population changes and

    immigration

    http://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjvs9b0nfPNAhWMVhQKHe0kANMQjRwIBw&url=http://thewatchers.adorraeli.com/2012/06/14/population-growth-producing-more-environmental-stress/&bvm=bv.126993452,d.d24&psig=AFQjCNGwJwqIr-Boza1eTSXJdOc3XvoihQ&ust=1468595067514835

  • Short time financial focus

     From long time owners to day traders

     Focus on stock value instead of customer value

     Lack of owner responsibility and competence

     Global financial market

  • Automation

    …but what about our jobs?

    http://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjT7LC2tezNAhWKa5oKHWt6BPAQjRwIBw&url=http://varldenshistoria.se/teknik/industri/en-ny-ford-var-3e-sekund&bvm=bv.126993452,d.bGs&psig=AFQjCNFGHE6oACOwPeOLGcBo5A0CmEpKFA&ust=1468361058335545

  • Automation

    http://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwjo7d78s-zNAhUMEJoKHcmyBvUQjRwIBw&url=http://www.hd.se/2016-06-16/it-polariserar-arbetsmarknaden&bvm=bv.126993452,d.bGs&psig=AFQjCNGnbpfYx5Tua8Ha0MALeEWFnBDO8g&ust=1468360651870955 http://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwicm5DktezNAhUoQZoKHSzBDtYQjRwIBw&url=http://www.sundahls.se/robotgrasklippare.html&bvm=bv.126993452,d.bGs&psig=AFQjCNEmWGtDrs7UmcGFIEWwrmqB2ZBvgQ&ust=1468361155620204 http://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwi0xrHLtuzNAhVBP5oKHSFtBpcQjRwIBw&url=http://www.novarc-images.com/media/1ef85664-94c9-11e2-836f-510332db89b9-check-in-automat-lufthansa-junger-selbstbewusster-mann-gesc&bvm=bv.126993452,d.bGs&psig=AFQjCNHGF45u7GJMdCCqTUOEb1KRS9ZmbQ&ust=1468361385872418

  • Time

    Quality

    level

    Global competition in quality

  • Customer power

     From the sellers market to the customers market

     Customer to customer marketing

     Changes in regulations and laws

     Product responsibility

     Digitalization

  • European union situation

    http://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiBisPxl_PNAhWDSRoKHUYwD2oQjRwIBw&url=http://www.rediff.com/news/report/see-eu-later-how-newspapers-reacted-to-brexit/20160624.htm&bvm=bv.126993452,d.d2s&psig=AFQjCNGdRzqSouia_oHTB65LRe-Ofbht7A&ust=1468593648928995 http://www.google.se/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwi3sY73mPPNAhXGPxoKHabKDNMQjRwIBw&url=http://www.economist.com/news/leaders/21657394-deal-between-greece-and-its-creditors-would-be-best-if-there-has-be-grexit-here&bvm=bv.126993452,d.d2s&psig=AFQjCNEPYDduNStqKBcI-wz98LfyGF8WpA&ust=1468593832560280

  • Part 2: Future of quality

  • What do we do today?

  • Predict the future by

    understanding history…

  •  Quality circles

     Just in time

     TQM

     ISO 9000

     EFQM/MBNQA

     Process management

     Lean

     Six Sigma

     Innovation

     etc

    Trendy methods or maturity?

    Historically and today Future

    ?

  • 1920 1940 1960 1980 2000

    Statistic quality control

    Total quality control

    TQM

    BPR

    ISO 9000

    Quality circles

    Lean

    EFQM

    Six Sigma

    Development of

    quality movement

    An evolution not a revolution!

  • MBNQA EFQM SIQ ISO 9004

    Visionary leadership Leading with vision,

    inspiration & integrity

    Committed leadership Leadership

    Customer-driven excellence Adding value for customers Customer orientation Customer focus

    Organizational and personal

    learning

    Succeeding through the talent

    of people

    Competence development

    Valuing workforce members

    and partners

    Participation by everyone Involvement of people

    Developing organizational

    capability

    Process orientation Process approach

    Managing for innovation Harnessing creativity &

    innovation

    Continuous improvement Continual improvement

    Prevention

    Agility Managing with agility Faster response (reactions)

    Management by fact Management by facts Factual approach to decision

    making

    Systems perspective

    Focus on results and

    creating value

    Sustaining outstanding

    results

    Interaction Mutually beneficial supplier

    relationship

    Learning from others

    Societal responsibility Creating a sustainable future Public responsibility

    Focus on the future Long-range perspective

  • Jurans Trilogy

    Cost of poor

    quality

    Time

    Quality

    improvement

    Quality

    control

    Quality

    planning

  • 1996 1999 2002 2005 2008 2011 1 Changing values Partnering Quality must

    deliver bottom-line

    results

    Globalization Globalization Global

    responsibility

    2 Globalization Learning systems Management systems

    increasingly will

    absorb the quality

    function

    Innovation,

    creativity and

    change

    Social

    responsibility

    Consumer

    awareness

    3 Information revolution

    Adaptability and

    speed of change

    Quality will be

    everyone’s job

    Outsourcing New dimensions

    for quality

    Globalization

    4 Velocity of change Environmental sustainability

    The economic case

    for a broader

    application of

    quality will need to

    be proven

    Consumer

    sophistication

    Aging population Increasing rate of

    change

    5 Increased customer focus

    Globalization Global demand for

    products and

    services will create

    a global workforce

    Value creation Demand for

    healthcare

    Workforce of the

    future

    6 Leadership Knowledge focus Declining trust and confidence in

    business leaders

    and organizations

    Changes in quality Environmental

    concerns

    Aging population

    7 Quality in new areas

    Customization and

    differentiation

    Rising customer

    expectations

    21st century

    technology

    21st century quality

    8 Changes in quality practices

    Shifting

    demographics

    Innovatio

View more