SUMMARY OF QUALIFICATIONS

Gloria Preciado209 SW 2nd Place Dania Beach, Florida 33004 (954) 292-9052 gpreciado456@hotmail.comSummary of Qualifications

Highly motivated and results-oriented bilingual (English and Spanish) management professional possessing exceptional communication skills. Demonstrated ability to streamline operations that increase efficiency and productivity. Strong background in medical terminology and workers compensation industry specific computer software packages. Solid track record of consistently exceeding corporate goals through strategic planning, staff development and project execution. Professional Experience

Broadspire a Crawford Company Sunrise, FloridaOperations Supervisor11/2011 10/2015Supervise Operations personnel including performance appraisals, personnel issues, providing counseling, coaching and staff development through positive reinforcement and training. Analyzes department statistics and metrics, including mail volume and other workflows, and respond by allocating work, staff and talent accordingly to support appropriate levels of production and quality necessary to achieve departmental expectations as established in annual business plan. Communicate issues, decisions and other related activities to appropriate personnel to ensure appropriate/necessary communication throughout the company. Coordinates and develops projects/improvements with department supervisors and/or managers and other personnel. Governs pertinent areas outlined in the employee handbook to ensure consistent administration of company and departmental policies. Develops subordinate staff members to meet the expectations set for each position within assigned area of responsibility, including quality and production expectations. Promotes and fosters an efficient environment leading to successful achievement of cost savings and departmental budgetary goals. Interviews prospective employees and makes recommendations to secure qualified personnel.

Team Leader-Business Analyst 5/2010-11/2011Work with IT and Business Project Management teams on the implementation of new Imaging, keying Vendor and associated software.Full understanding of Project requirements including technical specifications, business rules and requirements. Daily review of Project Plan on rules and procedures including system testing. Attend meetings with various team members to follow-up on logged issues at various arias of the project.Make recommendations including system efficiencies and process flow enhancements.

Team Leader2002-2010Responsibilities include daily leadership of diverse team to promote superior communication between multiple departments; plan and assign daily tasks for more than 20 employees, ensuring proper handling of bills and claims.Create daily reports that illustrate department statistics and submit to upper management for review.Analyze plans and make recommendations, such as employee cross training, that improve workflow.Review and respond to system enhancements and state guideline changes prior to implementation.

Senior Billing Analyst1998 - 2002Promoted to complete data integrity reports for 50 states every month while assisting subordinate billing analysts in their month-end duties. Managed workflow, distributed work, resolved problem bills and assisted with production backlog planning, effectively clearing large volumes of backlogged work. Assist billing analysts with technical questions related to bill processing and the associated data.

Billing Analyst1992 - 1998Advanced to audit and review workers compensation medical and hospital claim data according to State Regulations and State Fee Schedules while maintaining responsibility for multiple states and bill reviews.

Education

Broward Community College Davie / Hollywood, Florida May 2008Associates Degree in Business Administration Certificate Awarded in Business SpecialistCertificate Awarded in Business Management Concorde Career Institute North Miami, Florida1990

Medical Office Management Diploma