g8 tkt ixl - del 04th jul.pdf

Corporate Office for Customer Communication:

Go Airlines (India) Ltd.1st Floor, C-1, Wadia International Centre (WIC),Pandurang Budhkar Marg, Worli, Mumbai 400 025.Telephone: 6741 0000

Visit www.GoAir.in or Call 092-2322-2111 / 020-2566-2111

SMS to 57333 in the following format to receive an update on flightstatus & city specific Arrivals/Departures for the next 3 hours.

G8 [flight Number] - To receive an update on flight statusG8 [City Code] or [City Name] - To receive an update on the next 3hours for all the Arrivals/Departures from that city

Agency DetailsCOX AND KINGS INDIA LTDSERIES ID FOR NORMAL ID BOM88189

Telephone:Fax:Email:

Traveler(s) Information:KHANNA, NIKITA

KHANNA, HARI NARAYAN

KHANNA, CHHAYA

GOTI, SWETANG

GOTI, KINJAL

KUMAR, RAHUL RAVI

THIRUMALASETTYY SS, MANIKANTA KUMAR

RAVIPATI, S V M RAGHURAM

RADHAKRISHNAN, DEVARAJ SHRIRAM

BERNARD, PRAMILA

DEVARAJ, PRASHANTHI SRIRAM

SUNDARESAN, SWARNA

SUNDARESAN, SWATHI PRIYAA

SUNDARESAN, SOWMIA LAKKSHME

KUMAR, ASHOK

PANDEY, ANITA

PANDEY, ANKUR

PANDE, AYUSHI

Date Dep Time From To Flight No. Terminal Airline Status

04Jul2016 10:30 LEH NEW DELHI G8 - 194 GOAIR Confirmed

E-Ticket Numbers Booking Reference: Y0X916Date of Booking: Wed-22Jul2015 07:08 Receipt and Itinerary as of Tue-21Jun2016 13:44

Service Tax Invoice

PAN: AACCG2599KService Tax No.: AACCG2599K ST001

Go Airlines (India) Ltd. (Registered Office)C/o Britannia Industries Limited, A-33,Lawrence Road Industrial Area,New Delhi - 110035.

https://www.goair.in/manage/print-receipt?pnr=Y0X916&digest=2EB...

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The PNR Number is a unique number and may be treated as Invoice Serial Number.All disputes are subject to exclusive jurisdiction of courts at Mumbai.This is a computer generated receipt/itinerary and there is no requirement of signature.

Kindly present either the itinerary receipt or the E-ticket with a valid photo ID at the airport and check-in counter. Ourcheck-in counters are open 2 hours prior to departure and close strictly 45 minutes prior to departure.

DETAILED ITINERARY: LEH - NEW DELHIFrom-To Flight Departure Arrival Stops Terminal Status

LEH – NEWDELHI G8 - 194 Mon-04Jul2016

10:30Mon-04Jul2016

11:50 0 Confirmed

Passenger(s) Charge Description OriginalAmount Amount

KHANNA, NIKITA G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR

TAX - UDF: User Development Fee - Arrival -DEL 473.00 INR 473.00 INR

TAX - PHF: CUTE Charge - IXL 50.00 INR 50.00 INR

FUEL - FUEL: Airline Fuel Charge - IXL 600.00 INR 620.00 INR

KHANNA, HARI NARAYAN G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




KHANNA, CHHAYA G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




GOTI, SWETANG G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




GOTI, KINJAL G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




KUMAR, RAHUL RAVI G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




THIRUMALASETTYY SS,MANIKANTA KUMAR G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




RAVIPATI, S V M RAGHURAM G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR



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RADHAKRISHNAN, DEVARAJSHRIRAM G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




BERNARD, PRAMILA G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




DEVARAJ, PRASHANTHI SRIRAM G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




SUNDARESAN, SWARNA G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




SUNDARESAN, SWATHI PRIYAA G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




SUNDARESAN, SOWMIALAKKSHME G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




KUMAR, ASHOK G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




PANDEY, ANITA G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




PANDEY, ANKUR G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




PANDE, AYUSHI G - ECONOMY - GOSERIES 6,257.00 INR 6,257.00 INR




TBC, PAX19 -(Cancelled) PNLT - RefundAsPaid G8 194 IXL - DEL 1,500.00 INR 1,500.00 INR


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04.07.2016

TBC, PAX20 -(Cancelled) PNLT - RefundAsPaid G8 194 IXL - DEL04.07.2016 1,500.00 INR 1,500.00 INR

Fare Summary: Air fare 112,626.00 INR

Fees, Taxes and Surcharge 20,574.00 INR

Special Service 0.00 INR

TOTAL 136,200.00 INR

Payment Summary: 22Jul2015, INVC 74,000.00 INR

11Jun2016, INVC 74,000.00 INR

21Jun2016, INVC -11,800.00 INR

TOTAL PAYMENTS 136,200.00 INR

Terms and ConditionsFollowing are the Terms and Conditions and rules ("Terms") which shall be applicable to all Serv ices and f are condit ions of the booking made which shall prima f acie constitute a binding contract of carriagebetween the Customer and Go Airlines (India) Ltd. (the "GoAir") . The Terms may be read as a stand-alone document or may be read with such other documents/terms as may apply to a part icular Serv ice/situation/ circumstance/ transaction and as the context may require such other documents/ terms will prev ail over these Terms as may be indicated. The Customer acknowledges and agrees that GoAir may atits sole discret ion add to, modif y or amend the Terms (including the Charges) f rom time to t ime and such changes shall be communicated to the Customer, but indiv idual communication may not be sent toCustomer . GoAir may publish notices of general nature, which are applicable to the Customers on GoAir's Website or in any other mode as may be decided by GoAir. Such communication and notices wouldhave the same ef f ect as a notice serv ed indiv idually to each Customer. The Customer may discontinue availing of Serv ice, f ailing which the Customer shall be deemed to hav e accepted the change f rom theef f ect ive date mentioned in the notice or f rom the date as may be specif ied by the applicable law. GoAir may be required to abide by the rules and regulations of regulatory bodies to which it is or maybeaf f iliated and the Customer agrees to abide by such rules and regulations . The Customer agrees that availing of Serv ices is subject to the rules and regulations introduced or amended f rom time to time by theDirectorate General of Civ il Av iation (DGCA) or any other regulatory or authority empowered by law.

Accuracy of Personal Information & Confirmation of Booking & Flight ScheduleThe Customer is responsible f or the correctness of inf ormation supplied to GoAir f rom time to time. If the Customer has reason to believ e that there is an error in the inf ormationf urnished to GoAir, the Customer shall immediately call GoAir Customer Call Centre, at 092-2322-2111 / 020-2566-2111.

a.

GoAir shall not be liable or responsible in any manner whatsoev er, f or any consequences arising out of any erroneous or misleading, incorrect, untimely or incomplete inf ormationf urnished by the Customer.

b.

The booking in GoAir's database is the primary record of carriage and in the event of any dif f erences between this ticket and GoAir's database, the inf ormation recorded in GoAir'sdatabase shall prev ail.

c.

1.

Fares, taxes and surchargeFares as charged f rom the Customer shall include applicable passenger serv ice f ee, cute charge, serv ice tax, cess, f uel surcharge, convenience f ee and addit ional airport f ee & UserDevelopment Fee on f lights f rom certain airports. Fares are subject to change without prior notice.

2.

Changes to BookingsSubject to av ailability and payment of all applicable amounts, changes can be made to y our booking as f ollows:

Change of date or t ime of the booked t icket can be made by notif y ing Go Air at least 2 hours prior to the Scheduled Departure Time either by v isiting Website or at the airportticketing counter or by calling Customer Call Centre. The Customer shall be liable to pay the Charges f or such changes, f or details, please ref er Website www.GoAir.in.

a.

No change of name as printed on the ticket will be permitted.b.

3.

Cancellation and RefundThe Customer shall cancel the booking only two hours prior to scheduled departure. The Customer shall be entit led to ref und of t icket as per the ref und rules and af ter deductingcancellation charges applicable to the ticket issued and more specif ically mentioned in the citizen charter. Cancellations of bookings less than 2 hours prior to the scheduleddeparture t ime will be treated as "No Show Customers" and ref und rules applicable to such case will apply. Ref und f or cancellation of a booking made through an authorised travelagent or online trav el portals will be ref unded back to the travel agent or online portal, and the Customer shall contact the trav el agent or the online portal f or collecting ref und.Where the cancelled ticket was booked using credit /debit card, the ref und amount will be credited to the credit/debit card account through which the ticket was booked, within at least7 working day s of such cancellation.

a.

In case bookings are done at GoAir t icketing counter by making cash pay ment, the applicable ref und amount upon cancellation will be processed and returned by way of an accountpayee cheque in the name of the Customer making the booking within 7 working days of such cancellation.

b.

In case of 'No Show' or Cancellat ion of promotional f ares tickets the entire gross f are shall be f orf eited by Customer except applicable Passenger Serv ice Fee (PSF) and UserDevelopment Fee (UDF) which shall be ref unded in the same mode of payment in which the pay ment was originally receiv ed and only upon receiv ing such request in writing f romthe Customer within 15 calendar day s f rom the date of Cancellat ion or 'No Show', as applicable.

c.

GoAir reserves the right to change the cancellat ion / modif icat ion f ees charges f rom time to time and the customer shall be bound notwithstanding the booking that is made prior tothe date of change.

d.

4.

Cancellation and rescheduling of flightsGoAir shall on a best ef f ort basis operate the f lights as per the schedule, prov ided that it reserves the right to cancel, reschedule, postpone, prepone the schedule of the f light or alter the stoppingplace or dev iate f rom the route of the journey, and the Customer shall not raise any dispute or griev ance against GoAir in any manner whatsoev er. In case of any such cancellat ion orrescheduling of any f light due to any reason, GoAir f ollows a policy as stipulated by DGCA f rom time to time and as is applicable to denial of boarding, cancellation or delay of f light. Customerson hopping/v ia f lights are hereby inf ormed that other than on medical grounds, they are not permitted to deplane at the stopover station. For more details, please ref er 'Cit izens Charter' onWebsite.

5.

Baggage AllowanceChecked-in baggage allowance per Customer is as f ollows: For GoValue : 15 kg, For GoSmart and: 15 kg. For GoBusiness: 35 kg Any excess baggage will be charged @ Rs. 250per kg. For GoLite – nill check-in baggage (In case GoLite customers want to purchase check-in baggage of 15kgs on their ticket, a charge of Rs. 200/- will be lev ied f or onlinepurchase on our website www.goair.in. The same can also be purchased at the airport / call centre by pay ing INR of Rs. 400 f or 15kgs.

a.

In addition to the checked-in baggage allowance, Customers are allowed to carry hand baggage to the aircraf t subject to a maximum weight of 7 kgs per Customer.b. There is no check-in baggage allowance f or customers traveling with an inf ant aged between 7 days to 24 months. Customers with inf ants will be allowed to carry one addit ionalsmall cabin baggage f or baby f ood etc. and one f ully collapsible baby push chair or stroller or baby basket, the maximum weight of addit ional baggage f or inf ant shall not exceed 7kgs.

c.

The size of the cabin hand baggage shall not exceed 55 cm x 35 cm x 25 cm (Total 115 cms). GoAir assumes no responsibility or liability f or delay in carriage of baggage by air.Please note that no hand baggage, other than laptop, digital camera and v aluables is permitted while boarding f rom Srinagar, Jammu and Leh Airports.

d.

For health and saf ety reasons, GoAir will not accept any indiv idual baggage item exceeding 32 kgs. For oversized baggage, including sporting, musical equipment etc. an additionalcharge of Rs. 1000/- per baggage per sector will be lev ied. GoAir reserv es the right to ref use to carry any luggage that does not comply with its policies.

e.

Customers are also adv ised that valuable items such as jewelry, computers and electronic dev ices, key s, important documents/materials, medications or medical equipment thatcannot be replaced easily should not be included in the check -in baggage. GoAir do take measures to ensure that your check -in baggage is transported saf ely to the destination,however, it does not accept any responsibility in case the check - in baggage including v aluable items placed in it are misplaced, stolen or broken in transit except as describedbelow.

f .

In case of loss of check-in-baggage solely due to our negligence then GoAir would be liable to pay f or the loss of baggage subject to a sum calculated at the rate of Rs. 200 per kgmultiplied by weight of such lost baggage subject to a maximum of Rs. 4000/- per bag.

g.

6.

Baggage ScreeningWherev er required, check-in baggage should be screened through an X-ray machine by Customer bef ore proceeding with check-in counter.

7.

Documents required to be produced by Customer at the time of Check-In.Photo Identity Card: Customers are required to present her/his valid photo identif ication at the time of check-in.a. Valid t icket and Boarding pass: The Customer shall ensure to carry a valid ticket or boarding pass at all times during the journey.b. For Student/ Defense passenger, it is mandatory to carry a valid photo ID card of the current year/ valid ID card respectively and display it at the time of check-in atthe airport. In case the customer fails to present Valid ID, the current booking would get cancelled and customer would be required to make a fresh booking atcurrent fare; failing which he would be denied boarding. In case of Defense passenger, multiple bookings can be done by same customer but valid ID / validdependent ID needs to be presented at time of check-in at airport.

c.

Credit/Debit Card: Customer who has booked tickets with credit/debit card is required to bring along f or verif ication purposes only , the original credit /debit card or a photocopy (bothf ront and back) of the same (Please hide the CVV (three digit number writ ten on the back of y our credit/debit card). Those Customers who hav e made the booking using anotherperson's credit/debit card, are required to f urnish a duly signed authorization letter f rom the card holder along with a true photocopy of that credit/debit card as described abov e.

d.

8.


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GoAir reserves the right to cancel any booking, in case of suspected f raud or otherwise without any prior notice or ascribing any reasons to the Customer.e. Check-in and Boarding Closing Time

Check-in commences 2 hours prior to the scheduled departure (3 hours in case of Srinagar and Jammu airports). Check-in counter closes 45 minutes prior to the scheduled departuretime. The Customer is required to be present early at the check-in counter with luggage duly x-rayed and with all v alid trav el documents bef ore the close of check-in counter.

a.

In order to av oid last minute rush, Customers are adv ised to report early at least 60 minutes prior to the scheduled departure time (90 minutes in case of Srinagar and Jammuairports) at the check-in counter.

b.

Boarding Gate closes 25 minutes prior to the scheduled departure time. In case the Customer delay s or f ails to show up in time at the check-in counter or at the boarding gate , thenthe Customer will be treated as "no show" and gross f are paid will be f orf eited except f or the applicable Passenger Serv ice Fee (PSF) and User Dev elopment Fee (UDF) which shallbe ref unded in the same mode of payment in which the pay ment was originally receiv ed and only upon receiv ing such request in writing f rom the Customer within 15 calendar daysf rom the date of Cancellation or 'No Show'.

c.

9.

Airline’s Right to Refuse BoardingGoAir reserves the right to ref use boarding to Customer who are considered to be unruly in the best judgement of GoAir, under the inf luence of alcohol or drugs or whose behav ior is f ound to bev iolent or abusiv e, or where GoAir believe that denial of boarding is necessary f or maintaining good order or discipline on board, the saf ety, protection, security and comf ort of other Customers orf or the protection of the saf ety of the aircraf t and / or other assets. Such persons will be treated as ‘no show’ and gross f are paid will be f orf eited.

10.

Right to SearchGoAir reserves the right to search Customer’s baggage f or reasons of saf ety and security and to check whether the baggage contains any unacceptable or prohibited items. If the Customerref uses to comply with such searches or scan, we reserv e the right to ref use carriage to such Customer and her/his baggage without ref und of f are and without any other liability.

11.

In-Flight Snacks and BeveragesFor Customers f ly ing on Go-Business t icket, complimentary snacks / bev erages are of f ered on board. For other Customers, we hav e made arrangement with a reputed serv ice prov ider toprov ide a selected range of snacks and beverages f or consumption on board on chargeable basis. Though GoAir shall take reasonable steps to prov ide Customers with f resh, healthy and hygienicsnacks and beverages, it assumes no liability or responsibility in respect of the quality, quantity or suf f iciency of such in-f light snacks and bev erages. Customers may choose to lodge theircomplaint in respect of such in-f light sale of f ood and beverage serv ed directly with the serv ice prov ider whose contact details will be made av ailable on board.

12.

Mode of BookingThe Customer may book their ticket either by v isit ing our website www.goair. in or at the airport ticketing counter or by through Customer Call Centre or through any designated travel agents oronline trav el web portals. GoAir assumes no responsibility or liability to the Customer f or any bookings made through any other mode other than specif ied herein or any consequences arisingthere f rom.

13.

Mode of PaymentThe Customer may book tickets by using credit/debit card through any of the modes mentioned in clause abov e or by pay ing cash at the airport ticketing counter.a. Customers who request f or duplicate print-outs of the itinerary at the airport reserv ation counters will hav e to pay an additional f ee of Rs. 50 per print out (inclusiv e of serv ice taxand cess, if applicable).

b.

14.

Governing Law and Dispute settlement mechanismThese Terms shall be construed by and governed in accordance with the laws of Republic of India and shall be subject to the exclusiv e jurisdiction of the competent courts at Mumbai, India.

15.

Detailed terms and conditionsIt is mandatory and obligatory f or the Customers to go through the detailed terms and conditions and the cit izens charter which gov ern booking of tickets and travel in GoAir network which aredisplayed at GoAir website www.GoAir.in. Booking of t icket constitutes the entire acceptance of these Terms f or travel within GoAir network.

16.

Contact GoAir OnFor any assistance or special serv ices, Customers are requested to contact GoAir's Customer Serv ice Executive at 092-2322-2111 / 020-2566-2111. Email: f [email protected]

17.

Thank you for choosing GoAir as your preferred airline


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