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Galileo Learning & Development PortalUser Guide

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DisclaimerThis guide should be used for guidance purposes only and should not be relied upon as taxation or legal advice, nor used in substitution for obtaining your own taxation or legal advice. No reliance may be placed on the information contained in this document. Travelport disclaims all representations made in this guide, including but not limited to representations as to the quality and accuracy of the information contained in this document. This guide is subject to change without notice. Neither the whole nor any part of this document shall be disclosed to any party in any form without the written consent of Travelport.

TrademarksTravelport may have patents or pending patent applications, trademarks copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Travelport. All other companies and product names are trademarks or registered trademarks of their respective holders.

Copyright 2008 Travelport. All rights reserved. All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. Copyright 1999-2008. All rights reserved. Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or non-disclosure agreement. The software may be used or copied only in accordance with the terms of those agreements. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchasers personal use without the written permission of Travelport.

AuthoringThis document was authored by Jamie Paterson of Travelport, Sydney, Australia. For questions or comments, please contact the Galileo Service Centre: Australia: New Zealand: 1300 555 000 0800 425 453

Revision HistoryRevision1.0

StatusOriginal Release Update Update

Date11 Dec 06

Update SummaryRelease of the Galileo Professional Assessment Upgrade of Galileo eLearning Galileo eLearning becomes Learning & Development Portal

1.1 2.1

20 Apr 2007 June 2008

Galileo Learning & Development Portal User Guide 2.1 Travelport Learning & Development, June 2008

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Table of ContentsGalileo Learning & Development Portal...........................................................................4 Registering for Galileo Learning & Development ...........................................................41.1 Registration Instructions for new Galileo subscribers 1.2 Registration instructions for existing Galileo subscribers new to eLearning 1.3 Registration instructions for current eLearning users Once you have logged into the L&D portal, please click the Start Here button which will assist you in your navigation Galileo Help Desk Contact details: 4 4 4 5 5

Galileo eLearning...............................................................................................................6Navigating eLearning modules Searching for Courses 9 10

Updating Your Profile ......................................................................................................11Setting Your Preferences Viewing your Transcript 11 12

The Galileo Professional Assessment ...........................................................................14 Quick Hit Courselets........................................................................................................15

Galileo Learning & Development Portal User Guide 2.1 Travelport Learning & Development, June 2008

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Galileo Learning & Development PortalAll your training and development needs at your fingertipsTravelport has launched a new Learning & Development Portal to provide you with a one-stop shop for all your training and development requirements. This new portal will not only contain Galileos current eLearning service but our complete suite of training offerings. Through easy access and one time registration, you can now access the following under the new L&D portal: o o o o Galileo eLearning, our self-paced, online simulation training modules Classroom training, face to face instructor-led classes Galileo Web Conferencing, instructor-led, online sessions Ask Galileo, our online self-help and troubleshooting tool

. And, as all your training records are transferable, if you move to another Galileo agency, your training history comes with you!

Registering for Galileo Learning & Development1.1 Registration Instructions for new Galileo subscribersIf you have recently signed with Galileo but do not yet have a Galileo pseudo city code, please email us at GSC-Training@travelport.com for specific log-in instructions.

1.2 Registration instructions for existing Galileo subscribers new to eLearningIf you are not a current user or have never registered for Galileo eLearning, we have provided a short demo to show you how to register and enable you to book classroom training or participate in any of the L&D Services - eLearning, Web Conferencing and Ask Galileo. Registration Instructions - please refer to our short Log in movie for further instructions on how to register. If you cannot follow this link, please refer to the link provided at: http://www.galileo.com/galileo/enau/agency/Products/Training_for_Agents.htm

1.3 Registration instructions for current eLearning usersIf you are an existing eLearning registered user, your account is still valid and you do not have to re register. (Please do not create an additional account as we are unable to merge records of separate accounts.)

Australian Agentshttp://support.galileo.com/SGC/LMS/APAC/AU/ o o o Type in your Galileo pseudo city code PIN (valid for all Australian pseudos): AU1231 Create an individual user account using your Galileo sign on and initials*

Galileo Learning & Development Portal User Guide 2.1 Travelport Learning & Development, June 2008

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New Zealand Agentshttp://support.galileo.com/SGC/LMS/APAC/NZ/ o o o Type in your Galileo pseudo city code PIN (valid for all New Zealand pseudos) is: NZ4511 Create an individual user account using your Galileo sign on and initials.*

* Please record this account combination for future reference. If you do not have a Galileo sign on, then please use your initials in both fields. If you share initials with another user from your agency, choose another combination to create your own account.

Where to start once youve registeredOnce you have logged into the L&D portal, please click the Start Here button which will assist you in your navigation of the site and registrations for courses.

Additional Galileo SupportGalileo provides Service Centre support to its Galileo trained consultants. If you do not have a Galileo GDS sign on or your Galileo accreditation has lapsed, simply complete our eLearning Galileo Professional Assessment and your pass mark of 80% + will then give you access to our Service Centre support. The Galileo Professional Assessment is an eLearning exam which draws from the learning objectives covered in the 9 Basic Booking Files and Air eLearning modules (equivalent to a 3 day classroom course).

Galileo Help Desk Contact details:Ask Galileo (online self-help tool): http://galileo-au.custhelp.com Galileo Service Centre: Australia: 1300 555 000 New Zealand: 0800 425 453

Galileo Learning & Development Portal User Guide 2.1 Travelport Learning & Development, June 2008

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Galileo ClassroomRegistering for Classroom ClassesThe process for registering for classroom courses is demonstrated in our short movie which can be accessed either by: Clicking on the Start here button on the home page or Clicking on the following link: Galileo Learning & Development Navigation

Galileo Learning & Development Portal User Guide 2.1 Travelport Learning & Development, June 2008

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Galileo eLearningRegistering for and Launching eLearning ModulesUse the following steps to register for a self-paced online course. 1. From the homepage; click the course name. 2. In the I want to box select Register Myself

3. The Registration request screen appears:

4. Click the Submit button. The Registration confirmation screen appears:

Galileo Learning & Development Portal User Guide 2.1 Travelport Learning & Development, June 2008

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5. To launch the course and start your training, click Launch icon. Note: we are planning to enhance this symbol in later versions of the system to make it more obvious! 6. Once you have registered for self-paced online courses, they appear in the Active Training section on your home page.

Galileo Learning & Development Portal User Guide 2.1 Travelport Learning & Development, June 2008

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Navigating eLearning modules

The self-paced course interface includes the following features: Feature Title bar Navigation Panel Description Includes topic name. Enables you to quickly access any lesson on a course. Let you interact with the course by taking notes, highlighting text, bookmarking a topic, and adding links to Web pages. Study Aids Allows you to check the percentage of the course youve completed. You can then click Progress to jump to a different topic in the course. Gives definitions for terms discussed in the course. You can also click the red underlined words in th