GAME DAY PARKING GUIDE

Available Public Parking (Non-Presold) around Heinz Field andPNC Park will be very limited on game days. Please consider thesealternate parking sites that are available in Downtown Pittsburgh:

Allegheny Center GarageTheater Square GarageSixth & Penn Garage11 Stanwix Street Garage

8th and Fort Duquesne Blvd. LotsStrip District LotsPPG GarageTown Place Garage

Alternate Game Day Parking:

For additional parking information, as well as current parking rates charged at all Pirates, Steelers and Panthers games, visit us online at www.alcoparking.com.

Handicap parking for PNC Park events is available in Gold Lot 4 for the posted

and state issued hanger tag.

Handicap Parking:

HYDE PARK RESTAURANT

JEROME BETTIS GRILLE 36

CLARK BAR & GRILL

TILTED KILT RESTAURANT

RIVERTOWNE NORTH SHORE RESTAURANT

OFFICIAL 2012

GAME DAY GUIDE

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JEROME BETTIS GRILLE 36

CLARK BAR & GRILL

TILTED KILT RESTAURANT

HYDE PARK RESTAURANT

McFADDEN’S

RIVERTOWNE NORTHSHORE RESTAURANT

ATM• Guests can find and access an ATM in the

following sections:– Behind Section 115, FedEx Great Hall– Located on the East/West Rotundas, South Plaza– Behind Section 127, Lower Level North– Behind Section 214, East Club Level

(must have Club/Suite ticket to access)– Behind Section 237, Hyundai Club West Level

(must have Club/Suite ticket to access)– Behind Section 516, Upper Level East– Behind Section 539, Upper Level West– Along Art Rooney Avenue, parallel to Heinz

Field, under FedEx Great Hall Sign• In the event of a “down” ATM, please report to

any Guest Services Room.

ALCOHOL POLICY• Guests of Heinz Field must be 21 years or older to

purchase/consume alcoholic beverages.ARAMARK reserves the right to check proof oflegal drinking age. There is a maximum of two (2)beers per purchase at all concession stands. ForSteelers games, alcohol sales in the seating bowl

will be discontinued at the end of the third quarter.For University of Pittsburgh games, alcohol is onlysold in the clubs and suites. ARAMARK has theright to discontinue the sale of alcohol at anytimeduring an event.

CLUB LOUNGES• The East and Hyundai Club West Lounges are

located on the 200 Level.• The North Club Lounge is located on the 300

Level.• Guests must have a valid East/Hyundai Club West or

Suite Ticket to enter the East/Hyundai Club WestLounges. Suite or East/Hyundai Club West LoungeTickets do not have access to the North Club Lounge.

• Guests with North Club Lounge tickets do not haveaccess to East/Hyundai Club West Lounges or Suites

• Portable merchandise stands are located in the East,Hyundai Club West, and North Club Lounges.

CONCESSIONS• Concession stands are located throughout the

stadium concourses. Below are the variousconcession stands in Heinz Field.– Goal Line Stand: Sections 108, 114, 120, 124,

130, 134, 138, 508, 511, 513, 524, 531, 535,538

– Grid Iron Grill: Sections 122, 509, 524, 532– Red Zone Express: Sections 101, 119, 129, 524– Heroes Pub: Section 128– Quaker Steak & Lube: Sections 112, 136– Primanti Brothers: Sections 110, 132– Fresh Burger Company: Sections 106, 131– 1st Down Fries: Section 525– Papa Duke’s Gyro: FedEx Great Hall & Section 134– Allegheny Fry Company: Section 106– Steel Pit BBQ: South Plaza– Grid Iron Express Portables: Sections 116, 123,

139, 516, 521, 527, 537– Nacho Zone Portables: Sections 118, 133, 506,

512, 518, 529, 534– Beverage Blitz Portable: South Plaza, Sections

111, 117, 131, 505, 507, 514, 517, 528, 530,536, 540

– First Round Draft Portable: Sections 115, 135,510, 520, 532

DESIGNATED DRIVERS• The designated driver booth, sponsored by

ARAMARK, is available at all three main gates.• Registrants for the program must be 21 years of

age with a valid driver’s license.• In return, for the promising responsibility for the

safe and sober transportation of their group fromHeinz Field, a registrant will receive one couponredeemable for a soft drink. All registrants receivea “Designated Driver” paper wristband.

• Coupons can be redeemed at any concessionstand.

FIRST AID• In the event that a Guest at Heinz Field would need

medical assistance, please direct them to thenearest First Aid Room. First Aid Rooms arelocated in the following areas:– Behind Section 103, FedEx Great Hall– Behind Section 123, Lower Level North

(Main First Aid Room)– Behind Section 517, Upper Level East– Behind Section 541, Upper Level West– The First Aid Room on the Club Level is located

in between the East and Hyundai Club WestLounges, closest to the Northeast Corner

GATE ENTRANCES• All Guests may enter Heinz Field through:

– Gate A - South Plaza under Video Board– Gate B - Northeast Corner– Gate C - Northwest Corner

• All University of Pittsburgh students must enterthrough Gate C or Southwest Rotunda and provideboth game ticket and student identification card foradmittance.

• All Gates open two (2) hours prior to kickoff.• One turnstile at each gate will be open until halftime.• If Guests arrive after halftime, they may enter

through Gate B, which is open the entire game.

GUEST SERVICES• Guest Services assists guests before, during and

after each event at Heinz Field, including lostchildren, emergency paging, lost and found,stadium information, car trouble, closedcaptioning mobile devices, hearing impairedamplifiers and comments. If guests needassistance on non-game days, please contact(412)697-7150, press 4.

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We are committed to creating a safe,

comfortable and enjoyable experience

for all fans, both inside the stadium

and outside in the parking lots.

If you should need assistance or wish

to report intolerable behavior,

please contact a Heinz Field staff member,

police officer, or you may go to

any guest services room located

inside the stadium.

Our Fan Hotline and Text Line are also

available for assistance on game day,

by simply

Season Ticket Holders and event patrons

are responsible for their conduct

as well as the conduct of their guests

and/or persons occupying their seats.

Event patrons and guests who violate

these provisions will be subject to ejection

without refund and potential loss of

future ticket privileges.

Behavior that is unruly, disruptive,

or illegal

Intoxication or other signs of

alcohol impairment that results in

irresponsible behavior

Foul or abusive language

or obscene gestures

Interference with the progress

of the event, including throwing any

objects onto the field

Failing to follow instructions of

stadium personnel

Verbal or physical harassment of

opposing team fans

• Guest Services Rooms are located in the followingareas:– Behind Section 104, FedEx Great Hall– Behind Section 123, Lower Level North– Behind Section 504, Upper Level East– Behind Section 528, Upper Level West

• The Main Guest Services Room (behind Section104) is open one and a half (1-1/2) hours afterthe end of the game.

• Guests can acquire assistance at four (4) GuestServices Kiosks located at the three (3) main gates:– Gate A (2 kiosks)– Gate B– Gate C

LOST AND FOUND• During events, lost and found items left in the seating

bowl will be brought to the Main Guest ServicesRoom, behind Section 104 in the FedEx Great Hall.The Main Guest Services Room is open one and ahalf (1-1/2) hours after the end of the game.

• Guests inquiring about lost items at previous gamesshould call (412) 697-7135 for information. Itemslost at prior games are held in storage for 30 daysand then either disposed of or donated to anappropriate charitable organization.

MERCHANDISE• Both Pittsburgh Steelers and University of

Pittsburgh Panthers merchandise can bepurchased at the seven (7) Pittsburgh SidelineStores located throughout Heinz Field:– Behind Section 115, FedEx Great Hall– Behind Section 144, South Plaza– Behind Section 118, Lower Level North– Behind Section 127, Lower Level North– Behind Section 141, Lower Level West– Behind Section 506, Upper Level East– Behind Section 530, Upper Level West

• Guests will also find approximately 20 portablemerchandise locations and 10 program standslocated throughout Heinz Field and exteriorareas, including the Club Lounges.

RE-ENTRY POLICY• Once Guests enter Heinz Field, they may not exit

and then re-enter, except in the case of anemergency.

• If this occurs, Guests must proceed to the GuestServices Kiosk at Gate B, located in Northeastcorner of Heinz Field, for authorization to exitand re-enter (Ex: Death or medical emergency).

RESTROOMS• 52 men’s and women’s restrooms are conveniently

located throughout Heinz Field. Each is equippedwith baby-changing stations.

• Family/Special needs restrooms are located in thefollowing areas to accommodate guests:– Behind Section 105, FedEx Great Hall– Behind Section 124, Lower Level North– Behind Section 141, Lower Level West– Behind Section 205, East Club

(must have a valid Club/Suite Ticket)– Behind Section 240, Hyundai Club West

(must have a valid Club/Suite Ticket)– Behind Section 505, Upper Level East– Behind Section 522, Upper Level North– Behind Section 529, Upper Level West– Behind Section NC-012 & NC-004, North Club

(must have a valid North Club Lounge Ticket)

SECURITY GUIDELINES• Guests at Heinz Field are asked to cooperate with

security personnel to ensure the safety of all

guests. In addition, fans who wear or bring heavyclothing, jackets, or blankets will be asked to opensuch items for inspection and hand metaldetection searches.The following items are not permitted:

• Small purses, small camera cases, binocular casesand diaper bags will be permitted, however, allitems that do not pass security must be returned tovehicles.

• Guests are asked to arrive early to eliminate linesat security checks.

• Heinz Field is NOT responsible for items left atgates.

SMOKING• Smoking is prohibited at Heinz Field.

SUITES• Heinz Field has 129 Luxury Suites that can be

accessed from both the 300 and 400 levels.• Guests must have a valid Suite Ticket to access

those levels and the Luxury Suite.

TAXI SERVICE• The phone number for Yellow Cab is (412) 321-

8100.• The phone number for Classy Cab is (412) 322-

5080.

TICKET INFORMATION• Steelers Ticket Office:

– Located at Gate B, in the Northeast corner ofHeinz Field

– Open Monday – Friday: 9:00 a.m. – 5:00 p.m.– Open Saturday prior to home games:

9:00 a.m. – 12 noon (subject to change)• University of Pittsburgh Panthers Ticket Office:

East Rotunda (Heinz Field Event Day ONLY)

WHEELCHAIR ASSISTANCE• If guests need assistance to and from their seats,

please contact the nearest Guest ServicesAttendant or go to the closest Guest ServicesRoom. Assistance can be provided before,during, and after the event.

• Wheelchair Assistance is available at all three (3)main gates and Guest Services Rooms.

• Wheelchair Assistance is available anywhereinside Heinz Field.

• Handicapped platforms can be accessed fromanywhere in Heinz Field.

• Luxury Suites and Club Lounges canaccommodate wheelchair accessible seating.

• If a Guest needs handicap/accessible seating theday of the event, please direct them to the nearestGuest Services Room or Kiosk.

• If a Guest has questions regarding accessibleseating, please contact the Steelers Ticket Office at(412)323-1200, The University of PittsburghTicket Office at (412)648-PITT or Heinz FieldGuest Services at (412)697-7150, press 4.

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– Bags– Back Packs – Coolers

(hard/soft sided)– Thermoses– Large Purses (larger

than 8 1/2" x 11") – Cans – Bottles– Flasks– Alcoholic Beverages– Laser Pointers– Strollers – Apparel or signage

displaying profaneor abusive language

– Video/Movie Cameras– Professional Cameras– Lenses

(longer than 6 in.) – Tripods – Audio Recording

Equipment – Banners or Signs

on Poles– Weapons – Any other item

deemed dangerousand/or inappropriate