How a Gaming Company Hit the Jackpot with 24/7 “HR Anywhere”

Mohegan Sun Case Study

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Enwisen HR Portal & Knowledgebase

About Mohegan Sun• Second largest casino in the U.S.• 3.1 million square foot facility• 24/7 operations• 8,500 employees speaking Chinese, Spanish, French Creole

and English as a second language

Problem: Mohegan’s 24/7 organization requires

24/7 HR

Solution: High-touch HR is now possible

without adding headcount

The “Before” Picture – Business Case

• Lack of 24/7 coverage

• Lack of true self-service– Static intranet with handbooks and forms– Employees frustrated by not finding relevant info– Not accessible outside firewall, not personalized

• Lack of consistency– Data entry is expensive and error prone– Info given to employees varied based on source

• Lack of efficiency– HR bogged down with paper/manual processes– Too many visits/calls dealing with routine inquiries

Challenges & Solutions

CHALLENGE• Wanted to be up and

running by Open Enrollment!

• Older population– Computer literacy– Language barrier

• Sufficient time to communicate changes, conduct training

• Adoption of new tool beyond Open Enrollment

SOLUTION• Made this milestone our

goal, and started walking the talk!

• Deployed kiosks for use on site

• Conducted special training with foreign languages available

• Scavenger hunt within portal with prizes; casino schedule posted online

Software as a Service(SaaS)

makes staff & employeesmore productive

Getting to Yes: Business Drivers

• HR anywhere, anytime

• Better employee experience– Easy access to consistent info

• Better utilization of HR and other resources

• More efficiencies

• Better compliance

• Executive buy-in via business case

How To: Enroll in Benefits

How To: Log on, Go to Forms

Self-Service PTO Requests

Home Page

Home Page - Spanish

How To: Life Events

Benefits to HR

• No longer handing out forms, no more doing data entry for routine transactions

• Self-service for personal info resulted in hundreds of changes; mailings no longer going to obsolete addresses

• Better data consistency; compliance

• Better utilization/adoption of HRMS self-service in 2 clicks or less!

Measuring for Success

• 100% open enrollment!• Usage – when, where and which searches yield 0

results• Top views: PTO and payroll!• Health plan comparisons with Decision Support Tool– Helped with perception of PPO vs. CDHP

Administrators’ View

Targeted Communications in Newsletter

Training Posters

Communications

• Newsletters• Posters• Mohegan Sun News• Ask the Exec• Blog

Scavenger Hunt to Increase Awareness

Employee Feedback!

• “Just want to say thanks for the HR portal! I think this is a great idea, and it helps so much when it comes to updating personal information and checking paystubs from home. Appreciated.”

• “This is a great asset to the Core Values site.”

• “The new HR portal is great!”

• “Is there any way to post daily gas prices? This would alleviate off-duty employees calling the operator, tying them up from helping other customers … just a thought and would be so helpful.”

Self-Service

Personal Info Updates

HR Forms

Payroll Info

24/7 HR delights 24/7 workforce

Portal automates information collection and dispersal

Complete information about rewards

Excellent employee notification

Results!

Enwisen HR Portal & Knowledgebase