Gary SmeltPartnerships and Communities

EmarketplaceOur vendor experience

Formed in 2003 to meet the developing personalisation agenda and individual choice and control Act as legal employerServices allow people complete freedom that they get as the individual employer, but without the headache and riskWe call it the “Middle way”National provider, head office in DerbyshireClients of all ages and need (including children) Employ over 350 PA’s on behalf of our clients nationally

CQC registered Work in partnership with NHS,LA’s and the third sector Members of UKHCA, Skills for Care, CredAbility, In Control, Self Direct, and TLAP One of the first to sign up to and complete the Making it Real action plan and priorities

Quickly found that our middle way services do not fit with traditional care models - where we fit has /is a challenge

Marketing and networking driving is key

Internet and its constant growth in choice are an integral mechanism

VARIETY SOME OF THE EMARKETS WE USE

HomeCare.co.uk Better Care Guide Choose My Care NHS Choices Directory Well AwareGood care guide Choose My Support Sheffield Help Yourself Better Care Guide Choose my Care Shop 4 Support

My Care in Birmingham Wirral Well Services4me Informing Choice FindMeGoodCare Derbyshire Trusted Traders Norfolk County Council Directory Intro Care OstrichRight Care Index Your Care Rating

EMARKETPLACE TRAFFIC FLOWSNAPSHOT

WHAT WE THINK

Vendor apathy Searching for vendors Charge sensitive Amazon/EBay analogy

dangerous Professionals need to

embrace it and look outside the traditional routes such as frameworks

Too many models difficult for vendors to monitor and manage

Providing choice Will continue to grow and

develop Meet the need of the ever

increasing purchasing population

Inclusive approach to consultation

Cost effective solutions Providers are developing

robust systems Assessment of quality of

services on offer

Negatives Positives