gateway rail dis trip arks
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GATEWAY RAIL FREIGHT LIMITED
Role of Inland Container Depot in International Businessand Competitors Analysis
BY- Kunal KothariPGP20102158
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GATEWAY DISTRIPARKS LTD (GDL) Started operations in 1994 at Navi Mumbai
GDLs facility in Mumbai, Chennai, Gurgaon, Vishakhapatnam
GDL provides Rail Road Transport
Transports goods such as meat, chemicals, steel, grains
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CORE OFFERINGS
Focus
onInter-modalLogisticsSolutions
End-To-EndJust-In-Time
Domestic and EXIM
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SALIENT FEATURES OF ICD- GHH
Equipments
- Reach Stakers-5
- Hydra Cranes- 2
- Fork lifts-4
- Empty handler-1
- Trailers- 185+
- Weighbridge
- Container Repair Facility
Warehouse
- Bonded warehouse:12000 sq. mt
- Export warehouse: 1500sq. mt
- Temperature controlledwarehouse: 700 sq. mt
- Competent staff
Services
- Sales & Customer CareDept.
- Daily Container Trackingreports
- Acceptance ofpaperwork through email
- 24 hour operations
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Competitive Strategies Adopted By
GATEWAY RAIL
Flank Attack
We are targeting CONCORs weak points.
They dont provide any discounts
They dont give credit facilities and
They dont customize their services
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Research Objective
To assess the possibilities of promoting
various schemes offered by ICDs to its existing
customers.
To focus on strengthening the business.
Realizing the customers need towards
different facilities.
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About - Research
Objective - To take the overall view of the ICD.
Data Type primary data collection through
the questionnaires.
Method - convenience sample.
Population of interest - the existing customers
and CHAs Also I have taken the views of the employees working inside the branch
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Limitation
It was not possible to understand thoroughly
about the different marketing and
promotional aspects of the products within 74
days.
All the work given to me was limited.
The area of research was ICD Garhi Hasuru
where I was working.
Population of interest was the existing
customers and CHAs of Gateway Rail.
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Recommendations (1/2)
Divide the entire customer base in to parts and thenformulate strategies for each type of customers
separately.
Company should give added advantages to the
customers who tranship high volumes ofcommodities. These customers will be called
Privilege Customer. Privilege Customers will enjoy
the benefits like discounts, Credit facility etc
Better Services like proper Time Table of train
movement , Installation of Toll Free Numbers,
announce Customer of the Year.
Trailers were blocking the Main Gate
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Recommendations (2/2)
The company should be able to solve the grievances
as soon as possible; when the customers feel that
the company is not responsive they switch to other
companies. Provide some autonomy in the system so that
employees are free to take small decisions and
resolve the matter.
The company requires branding of image.
Installation of CCTV cameras at the terminal is very
important.
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Learning
Time Management
Patience
Punctuality Meeting Deadlines
EXIM Process
Microsoft Office Tools
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OUR KEY EXIM CLIENTS
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Our Partners in EXIM
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Thank You