GATHERING FEEDBACK FROM SENIOR MANAGERS AND ICT CORE CONTRIBUTORS

Delivering as One delivers in Viet Nam:

Common business strategy Common services Common infrastructure Common, hi-tech videoconferencing Common standard operating procedures Follow-me Printing No desk phones - only soft-phones Wi-Fi throughout the building Carbon-neutral energy with solar panels

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The pilot Delivering as One UN Vietnam Office houses 12 Agencies and a total of 325 staff. What makes this office different from others is that staff is clustered together by functional areas rather than by agency. Common services include IP telephony, Internet, wireless, conferencing, and network infrastructure. Staff has access to agency specific network systems and resources.

The Green One UN House shows how we can work together effectively to achieve far more with less resources, and protect the environment in such a rapidly developing country as Viet Nam. Trinh Anh Tuan, Communications Specialist, UN Communications Office

The eco-friendly building has a common ICT infrastructure for functional clustering and mobility for more than 400 staff from 12 Agencies including UNDP, UNICEF, UNFPA, WHO, FAO, UNIDO, UNDSS, UN Women, RCO, UNAIDS, UNHABITAT, and IOM. The brilliant idea is one common physical network with virtual separation of users' and servers' networks per agency and shared common components and services to enable users from different agencies to work as one team, where staff can work from anywhere in the building without multiple network ports. Wireless connectivity is enabled on all floors to offer staff maximum flexibility and mobility to

Green One UN House (GOUN House in Hanoi, Viet Nam) now open for business!

ICT gurus Ta Van Khieu from UNDP and Nguyen Truong Giang from UNICEF See video

See Le Tuyet Sinh's Journey on video

Trinh Anh Tuan, Communications Specialist, UN Communications Office

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the wired connections.

Common services and business operations complement the shared infrastructure. Staff will enjoy a flexible work place with advanced functions such as videoconferencing, VoIP, Follow-me printing, multi-functional devices to print/scan/copy, and mobility. A common data center saves costs including those related to servers, switches, and telephone systems. The common infrastructure with Unified

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Communications will reduce costs through shared cabling, shared Internet connectivity, common firewalls, and lower telecommunications costs via Internet connections. ICT support to users will also be improved with a common help desk in operation.

So far this is a shining example of Delivering as One connecting and collaborating through common ICT services. Next up? Remote access to resources from off site!

DRAFT

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Ask  a  staff  member  in  UN  Bhutan  what  another  agency  is  up  to  and  you  will  get  probably  get  an  up-­‐to-­‐date  brief  on  where  things  stand.  It  is  the  simplest  example  that  demonstrates  how  new,  unified  Information  and  Communications  Technology  (ICT)  services  have  contributed  to  ONE  UN  Bhutan.        The  backstory  is  that  UN  Bhutan  became  a  ‘self-­‐starter’  in  Delivering-­‐as-­‐One  in  2008,  with  a  UN  House  under  one  roof  being  an  important  element  in  driving  UN  coherence.  In  addition,  the  safety  of  the  staff  and  an  earthquake-­‐resistant  building  were  key  drivers.        An  inter-­‐Agency  ICT  technical  mission  under  the  ICT  Reference  Group  (UNDP,  UNICEF,  and  WFP)  was  carried  out  in  October  2012  to  support  the  UNCT  Country  Team  in  Bhutan  with  technical  design  and  plans  for  a  fully-­‐unified  ICT  environment  in  the  new  UN  House,  to  serve  UNDP,  UNICEF,  FAO,  UNFPA,  WFP,  and  UN  Women.  Best  practices  from  other  One  UN  Houses  contributed  up  the  framework  of  the  strategy  and  planning.      Bhutan  has  adopted  and  is  implementing  the  Business  Operations  Strategy  for  common  operations  services.  The  unified  environment  includes  a  common  network  and  data  center,  including  WAN  connectivity,  voice  and  data  communications,  Internet,  IP  Telephony,  

One UN House in Bhutan provides:

One UN business strategy Shared standard operating procedures Joint helpdesk and common services A common physical network Common conferencing facilities Common digital copiers No hard phones - only soft (IP) phones Wi-Fi Internet access Carbon-neutral energy with solar panels

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video  conferencing,  shared  digital  copiers,  as  well  as  shared  resources.      The  network  design  is  a  ‘One  Common  Physical  Network,’  with  virtual  separation  of  users'  and  servers'  networks  per  Agency,  ensuring  full  separation  of  agencies  networks,  users  and  servers,  while  sharing  common  components  and  services  to  enable  users  from  different  agencies  to  work  as  one  team.      How  does  it  work?  3  ICT  Staff  from  UNDP  and  UNICEF  share  in  data  center  management,  Helpdesk  support,  resource  booking,  Internet  Protocol  telephony,  Unified  Communications  and  conference  room  support.  Remaining  challenges  include  integration  of  agencies  global  systems,  Identity  Management,  and  Agencies  with  divergent  ICT  policies.    This  has  helped  to  better  organize  and  ease  the  Business  Operations  Strategy  processes  for  common  operations  services  that  Bhutan  is  currently  implementing.  It  has  also  contributed,  to  a  great  deal,  to  a  sharing-­‐learning  culture  among  various  Agencies  at  a  time  where  agencies  are  looking  towards  Delivering  As  One  through  Joint  Programming.      

COST SAVINGS AND COLLABORATION

• 50% cost savings on telephone bills

• 100% costs cut with Inter-Agencies

• 28% savings on Internet connectivity

• 25% savings on utility costs for local

data centers

For more information: www.undp.org and www.undg.org

UN Development Operations Coordination Office and ICT Reference Group - August 2015

One United Nations Plaza • New York, NY 10017 USA

The shared space of our new One UN House in Thimphu, Bhutan both represents and facilitates working jointly with our various UN Agencies in delivering our results, from Virtual Zomdu parliamentary processes to expanding our Gross National Happiness results across Bhutan.

Christina Carlson, UN Regional Coordinator, UN Bhutan

One UN House in Thimpu, Bhutan Staff at work using an IP telephone for savings

DRAFT