gauteng freeway improvement project and open road tolling ... · –not multilane free flow ......
TRANSCRIPT
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Gauteng Freeway Improvement Project and
Open Road Tolling
How do I Pay ?
Alex van Niekerk
SANRAL
IBTTA: May 2011
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Content
Background:
• Tolling in South Africa
• Gauteng Freeway Improvement Project (GFIP)
Tolling the GFIP
ORT Principles – making payment easy
Payment Products held by Gauteng Users
TCH Account Types
Making Payment Easy
How/Where do I pay
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Background: Tolling in South Africa
SANRAL – Government Agency, managing 16 170 km of national roads in South Africa
Approximately 3100 km are toll roads
SANRAL operates 1800 km’s and 3 concessionaires 1300 km’s (toll roads)
32 Mainline and 39 ramp toll plazas
ETC standard determined in 1999 – CEN 278 (5,8 GHz)
One concessionaire has implemented ETC – not multilane free flow
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Gauteng smallest province – generates 33% of GDP in South Africa
Gauteng is a large metropolitan area, consisting of 3 cities (Pretoria, Johannesburg and Ekhurhuleni)
10,7 million people 3,4 million vehicles
Background: Gauteng
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Extensive freeway network carrying between 120 000 to 200 000 vehicles per day
Approximately 900 000 unique users of the freeway network per day
Freeway network reached capacity – required improvement – since 2008 implementing the Gauteng Freeway Improvement project, substantially upgrading 200 km’s of freeway in Gauteng
Background: Gauteng
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Tolling the GFIP
Only option was all electronic tolling (ORT)
Implementing 42 toll gantries
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ORT Principles: Making Payment Easy
Used advantage of international experiences National Central Transaction Clearing – key
principle for the implementation of ORT Achieve single account with multiple account
units – central clearing of all transactions SANRAL is the custodian of the TCH – provides
this service to concessionaires Procured acquiring banking services for the
National Transaction Clearing House (TCH ) for:• Credit card transactions• Debit orders• Debit card transactions• Reconciliation services
Successful bank offered “Hyphen” – single interface into the national payment system
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Hyphen
Hyphen is an integrated electronic cashbook, which caters for various payment and collection processes and provides a centralised platform for all financial transactions, in a single application
Integrate with existing administrative processes.
Customer Payment
Customer Bank
TCH Acquiring
BankHyphen TCH
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Central Operations Centre
Hosts ORT back office
Transaction Clearing House (TCH)
Violations Processing Centre
ITS Management Centre
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74 73
66
4
29
47
64
0
20
40
60
80
CREDIT
CARD
CHEQUE
MZANZI
ATM
CARD
DEBIT
CARD
PETROL
GARAGE
CARD
RETAIL
CARD/
ACCOUNT
E-TAG
PRODUCT
%
Payment Products Held by Gauteng Road Users
ONLY 2.8% OF RESPONDENTS
HAVE NO CARD OR ACCOUNTS
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TCH Account Types
Register a prepaid account:• Transactions for the day are deducted directly
from prepaid account, on condition that there is a positive account balance
Register an account directly linked to your credit card (only post paid option)• Transactions for the day are rolled up, and
settled from user credit card
Key Accounts• Special agreement with fleet banks and vehicle
rental companies via direct interface into TCH
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Making Payment Easy
For GFIP:
• 2,5 million toll transactions (gantry passes) per day
• Estimated 1,2 million account holders (with multiple account units or vehicles)
Most users may elect to link TCH account directly to credit card that will provide SANRAL/Concessionaires with a “guaranteed” payment
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Making Payment Easy
Payment Products for prepaid users are:
• Cash at selected points of presence
• Electronic Fund Transfer
• E-Commerce Gateway
• Debit Order
• Credit Card (Master and Visa)
• Mobile/cell phone banking
• ATM Payment
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Four SA Fleet Banks:
• Approximately 600 000 vehicles, mostly commercial vehicles, are linked to a fleet management account
• Fleet banks are offering a 3rd party service to fleet owners, incorporating toll expenses into overall fleet management products they offer
• Fleet banks have direct interface with TCH –have access to vehicle transaction information for which they have received proxy
• Fleet banks receive payment from fleet owners, and guarantees payment
to TCH
Making Payment Easy (cont.)
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Making Payment Easy (cont.)
Vehicle Rentals:
• Direct interface into TCH
• When vehicle is returned – ETC transactions are reconciled by vehicle rental companies
• Direct deduction is made from the rental vehicle user
• Commercial model based on rental companies receiving all discounts for these toll transactions, since they are account holders
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How/Where do I pay
Direct deduction from credit card
Top up of pre-paid account:
• Electronic Fund Transfer (EFT)
• E-Commerce gateway (TCH website)
• At ATM’s (3000+)
• At any customer point of presence provided by a toll operator
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How/Where do I Pay? (Cont.)
Customer point of presence provided for GFIP:
• 25 temporary kiosks
• 16 permanent kiosks
• 14 customer service centres located next to freeways
• Retail footprint (400+)
• 20 mobile pay stations
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Temporary Kiosks (25)
Account Registration and Queries
Account top ups:• Cash
• Credit Card
• Debit Card
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Permanent Kiosks (16)
Account Registration and Queries
Account top ups:• Cash
• Credit Card
• Debit Card
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Customer Service Centres (14)
ITS and IMS operations
Account Registration and Queries
Account top ups:
• Cash
• Credit Card
• Debit Card
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Retail Footprint (400+)
Two large grocery and hypermarket retail groups in South Africa
Increase footprint with 400+ outlets in Gauteng alone
Key to tag distribution (tag in a bag)
Account Registration (selected outlets)
Account top ups:• Cash• Credit Card• Debit Card
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Mobile Pay Stations (20)
Account Registration during ramp up phase
Account payments:
• Credit Card
• Debit Card
• Cash (security ??)
Mobile enforcement (on road; at on ramps)
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Conclusion
The toll system implementation focused on convenience to the customer to make toll payments
Central transaction clearing provides SANRAL the ability and flexibility to add any other pay options nationally, if required
Focus now on account registration, incentivising users to set up an account, and choose the most convenient payment option
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Thank You
www.sanral.co.za