gauteng provincial government an sap perspective: mobility enabled public service transformation –...
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Gauteng Provincial GovernmentAn SAP Perspective: Mobility
Enabled Public Service Transformation – mGovernment
Sameer Areff: Head of Public Services - Industry Value Engineering, EMEA Emerging Markets
© 2013 SAP AG. All rights reserved. 2Confidential
Within 15 minutes of waking up - 4 out of 5 smartphone owners are checking their phones - 80% REACH FOR THEIR PHONE BEFORE DOING ANYTHING ELSE!
Within the first 15 minutes of waking up, 4 out of 5 smartphone owners are checking their phones.
Among All Respondents
Among 18-24 year olds
79% reach for phone within 15 minutes of waking
62% reach for it immediately after waking
44% reach for it immediately & use as alarm clock
89% reach for phone within 15 minutes of waking
74% reach for it immediately after waking
54% reach for it immediately & use as alarm clock
“Essential to Our Lives”
© 2013 SAP AG. All rights reserved. 3Confidential
Global Perspectives
Leading when compared to a “Developed” Economy
On Par with “Developing” Economies
South Africa
USA
Brazil
Russia
India
China
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The Ambit of mGovernment (Citizen Touch Points)
Human Resource
Development and
Employment
Electricity and Water
Law and Legislation
Education
Safety, Security and
Justice
Benefits and Welfare
Roads and Transport
Citizen Economic
Development
Environmental
Healthcare
Identity and Immigration
Municipal Services
© 2013 SAP AG. All rights reserved. 5Confidential
The Province of the Future – Gauteng’s Vision
Our vision for the Province of The Future is a connected Province leveraging innovative technology to drive service excellence, new revenue opportunities, cut costs and improve quality of life for citizens, businesses and visitors
© 2013 SAP AG. All rights reserved. 6Confidential
Browser Based Point Solutions Platform Based
Works across multiple devices and platforms x x aRich integration with device features a a aLowers development costs x x aSpeeds development and deployment x x aSupports off-line operations a x aOptimizes, adapts to user workflows and needs
x x a
Supports dynamic IT demands x x aComprehensive management and security
x x a
Conclusion: A platform-based approach reduces TCO. Requirements for unique, non-core skillsets or “re-inventing the wheel” are eliminated
Cos
ts
Point Solutions
SAP Mobile Platform
Time
mGovernment Enablement Options
© 2013 SAP AG. All rights reserved. 7Confidential
Ease of use
Device choice
Apps and more apps
Security
Device Management and
Configuration
Development tools
TCO
Device and back-end diversity
Mobile App Lifecycle
Development
IT
Gov
ernm
ent
Ser
vice
s
mGovernment Point Solution Example
© 2013 SAP AG. All rights reserved. 8Confidential
CreateConnect
Anydata source
ConsumeAny mobile device
ControlDevice and server management and security
BlackBerry
iPhone
iPad
Windows
Windows Mobile
Mobile Platform
Android
Gov
ern
men
t S
ervi
ces
mGovernment Platform Solution Example
© 2013 SAP AG. All rights reserved. 9Confidential
“Building” iGauteng
Potential to Develop a Central “App” Store for Gauteng that includes
• A Collaboration Hub for Aspiring Mobile App Developers in Gauteng
• A Common Platform off which Standards and Methods can be employed
• A Common Market Place that could cross the Public/Private divide
© 2013 SAP AG. All rights reserved. 10Confidential
Mobility Framework - Execution Strategy
Strategy People Process Application Security Architecture
• Align with overall government strategy
• Business opportunities roadmap
• Mobile capabilities roadmap
• Mobile device management strategy
• Mobility Governance
• Roles and responsibilities definition
• Talent Management / Skills Optimization
• Recruiting
• Training
• Application Procurement / Development
• Deployment
• Quality control
• Architectural Governance
• Project Planning and Management
• Support
• Application Portfolio Management
• Mobile App Roadmap
• Mobile App Store
• User / Stakeholder Communities
• Usability / Functionality / Reliability
• Access Management
• Authentication
• Update Security Policies
• Assign Membership / Policies
• Track Assets
• Monitor / Track Security Violations
• Disable Lost / Stolen device
• Remote Kill / Lock
• Over The Air Application Updates
• Over The Air Client delivery
• Compliance Activity logging
• Styles of computing
• Device / platform standards
• Integration with enterprise systems
• Development tooling
• Device testing
• Frameworks