RAJALAKSHMI ENGINEERING COLLEGEThandalam, Chennai – 602 105

LESSON PLAN

Faculty Name : A.Rajkumar & K.Sivakumar Designation : ME32/ME136

Subject Name : TOTAL QUALITY MANAGEMENT Code : MG1401

Year : Final Year Semester : VII

Degree &

Branch: B.E.-MECHANICAL ENGG. Section : A & B

OBJECTIVE

To understand the Total Quality Management concept and principles and the various tools available to achieve Total Quality Management.

To understand the statistical approach for quality control. To create an awareness about the ISO and QS certification process and its need for

the industries.

TEXT BOOK

1. Dale H.Besterfiled, et al., “Total Quality Management”, Pearson Education, Inc.2. 2003. (Indian reprint 2004). ISBN 81-297-0260-6.

REFERENCES

1. James R.Evans & William M.Lidsay, “The Management and Control of Quality”, (5th Edition), South-Western (Thomson Learning), 2002 (ISBN 0-324-06680-5).

2. Feigenbaum.A.V. “Total Quality Management”, McGraw Hill, 1991.

3. Oakland.J.S. “Total Quality Management”, Butterworth – Hcinemann Ltd., Oxford. 1989.

4. Narayana V. and Sreenivasan, N.S. “Quality Management – Concepts and Tasks”, New Age International 1996.

5. Zeiri. “Total Quality Management for Engineers”, Wood Head Publishers, 1991.

Signature of Faculty Signature of HOD1

6. S.Ramachandran “Total Quality Management”

S.No Date Period Unit/Topic T/R Book Page1. I / INTRODUCTION Definition of

Quality, T 1 1

2. Dimensions of Quality, T 1 83. Quality Planning, T 1 444. Quality costs - T 1 1735. Analysis Techniques for Quality Costs T 1 1736. Basic concepts of Total Quality

Management, Historical ReviewT 1 2,9

7. Principles of TQM, Leadership – Concepts Role of Senior Management,

T 1 17,34

8. Quality Council, Quality Statements, Strategic Planning,

T 1 41,44

9. Deming Philosophy, Barriers to TQM Implementation

T 1 27

10. II / TQM PRINCIPLES introduction T 1 55-8411. Customer satisfaction – Customer

Perception of Quality,T 1 55-84

12. Customer Complaints, Service Quality, Customer Retention

T 1 55-84

13. Employee Involvement – Motivation, Empowerment,

T 1 89-96

14. Teams, Recognition and Reward, Performance Appraisal, Benefits,

T 1 97-121

15. Continuous Process Improvement – Juran Trilogy,

T 1 125-133

16. PDSA Cycle T 1 125-13317. 5S, Kaizen, T 1 14418. Supplier Partnership – Partnering,

sourcing, T 1 153-160

19. Supplier Selection, Supplier Rating, T 1 162-17120. Relationship Development, Basic

Concepts, Strategy, Performance Measure.T 1 162-171

21. III / STATISTICAL PROCESS CONTROL- The seven tools of quality

T 1 461-508

22. Statistical Fundamentals – Measures of central Tendency and Dispersion,

T 1 471

23. Population and Sample, Normal Curve, Control Charts for variables- PROBLEMS

R 6 3.10,3.15

24. Control Charts for Attributes- R 6 3.15

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PROBLEMS25. Problems exercise R 6 3.3126. Control Charts for variables- PROBLEMS R 6 3.2527. Problems practice R 6 3.3528. Problems practice R 6 3.37

29. IV / TQM TOOLS Benchmarking – Reasons to Benchmark, Benchmarking Process,

T 1 207-220

30. Benchmarking Process (Case study) T 1 207-22031. Quality Function Deployment (QFD) –

House of Quality, QFD Process, BenefitsT 1 315-345

32. Taguchi Quality Loss Function, T 1 561,33. QLF problems T 1 56134. Total Productive Maintenance (TPM) –

Concept, Improvement Needs,T 1 431-438

35. FMEA – Stages of FMEA. T 1 380-40036. V / QUALITY SYSTEMS

introductionT 1 253

37. Need for ISO 9000 and Other Quality Systems

T 1 254

38. ISO 9000:2000 T 1 25539. Quality System Elements, T 1 25540. Implementation of Quality System,

Documentation, Quality AuditingT 1 258-281

41. TS 16949 ISO 14000 – Concept, T 1 29342. Requirements and Benefits of ISO 14000 T 1 298-30843. Revision unit I 44. Revision II 45. Revision III46. Revision IV47. Revision V

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